Strap supplied was totally different from what supplied. Too small for my watch, even though I used the reference number on my watch. Would not recommend.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Purchased a watch for my daughters 13th Bday. I should say, or so i thought. Recieved email with order confirmation. Credit card shows transaction, yet item never shipped. Watcho rep was rude and co... Ver más
La empresa ha respondido
Very good range from which to choose. Prices very competitive. Freight charges - an issue to an Australian buyer - seemed reasonable. Illustration of watch was quite accurate. Full disclosure of manuf... Ver más
La empresa ha respondido
I am a collector and was not familiar with WatchCo prior to purchasing a Seiko Monster. I got the best price anywhere, and I mean anywhere, and shipping was quick. I also asked two dumb questions be... Ver más
La empresa ha respondido
Información sobre la empresa
- Relojería
- también en la categoría
- Tienda de ropa
Información proporcionada por diversas fuentes externas
Watches For Sale. Free shipping, price protection, 1-yr return policy on all our authentic brand name watches for sale. Save on Seiko, Fossil, Citizen watches.
Información de contacto
1500 N Casaloma Drive, Suite 202, 54913, Appleton, WI
- 1 800 584.1618
- info@watchco.com
- www.watchco.com
2,9
Medio
469 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Trustworthy, recommendable seller!
Despite an initial hick-up in communication, the seller delivered in excess of expectations. Good overall experience. Will use/buy from again.
27 de febrero de 2018
Opinión espontánea
Respuesta de WatchCo.com
We're glad to get this all worked out--thanks so much, Virgil! :)
Great watch
Great watch. Easy setup. Was a little scared after reading reviews but it was self explanatory (except for the leap year )
15 de febrero de 2018
Opinión espontánea
Respuesta de WatchCo.com
Excellent to hear--thanks so much for choosing us!
Useless service, empty promises
I ordered two watches and the first time I waited a couple of weeks to find out that the order had been cancelled. I received no notice of this by email or by phone and had to ask them. I ordered a second time and it's taken almost 4 weeks to get the item in stock. No communication from them, I had to proactively contact them. Now PayPal authorisation has lapsed they have again cancelled my order. Would never use them again
6 de febrero de 2018
Opinión espontánea
Respuesta de WatchCo.com
Hello Alex,
We are very sorry for any confusion, but we are having some difficulty understanding your review.
We did not cancel your original order--your credit card company did. The reason they gave us was because the information you provided on your order with us did not match up with the information they had on file for you. We sent an email to you regarding this, and your credit card company informed us that they did the same. The number you provided gave us a fast busy signal each time we made the international call to you.
On your second order, the items were not listed as in stock on our site, and we emailed you the estimated ETA date from the manufacturer as well as emailed you all of the updates we received directly from Fossil regarding your two items. Unfortunately Fossil has continued to keep the out-of-stock models you chose on back order, and PayPal voids the transaction if the funds are not taken by the merchant within 30 days. PayPal canceled the second order, rather than us.
We can forward the near dozen emails we sent to the email address on your order, so we're having difficulty understanding why you state you received no communication from us.
Again, we are very sorry for all of the difficulty on your order, but we're not sure what more we could have done for you. If you have any ideas on how we can improve your experience with our company, please let us know so we can make it happen.
Thanks so much, Alex!
Happy with the product and the delivery
Happy with the product and the delivery time. However I had little correspondence with regards to the progress of the item shipment and as such was unsure when it would arrive.
30 de enero de 2018
Opinión espontánea
Respuesta de WatchCo.com
Excellent to hear, Albert! Were you also emailing us from a different email address? All the emails you sent from your address on the order got replies from us. Please let us know, and thanks so much!!
Fossil Watch Purchase
Very happy with the Fossil watch I purchased from The Watch Co. Priced significantly cheaper than I could find in Australia. Postage was relatively cheap and quite quick about 6-7 business days from the US!
20 de enero de 2018
Opinión espontánea
Respuesta de WatchCo.com
Great to hear! And we're also loving how fast it arrived to you--thanks so much for choosing our small business!!
Lowest price, good customer service, fast shipping.
I don't generally write reviews, but I felt compelled to write a review since I have seen a lot of bad ones on here. I personally had a very good experience with them. Ordered a Helle knife on Sunday, had it by Thursday. They had the best price on-line and when I wrote to them about a shipping question, they got back to me really fast. I am very skeptical of online shops, but everything went well with them.
Thanks,
Nick
18 de enero de 2018
Opinión espontánea
Respuesta de WatchCo.com
Thanks so much, Nick! We really appreciate you taking the time to post this and are thrilled to hear everything was up to your satisfaction. Please don't hesitate to contact us if you need anything else in the future! :)
Excellent watch at a very fair price.
Excellent watch at a very fair price.
Good communication and it arrived promptly and in excellent condition.
12 de enero de 2018
Opinión espontánea
Respuesta de WatchCo.com
Awesome to hear, Sandy--thanks so much for doing business with us! :)
Great prices
Great prices, free shipping offered, and in my case a holiday discount. Easy ordering and free Norton Shopping Guarantee included.
10 de enero de 2018
Opinión espontánea
Respuesta de WatchCo.com
Fantastic to hear, Jon--glad you had a great experience with us! :)
This item was ordered on December 2
This item was ordered on December 2, 2017.. I had paid for premium shipping which was over $44.00 with shipping to be within 4 -9 business days. This item was not processed until December 12, 2017 let alone shipped within that time. As a Christmas present it never arrived until December 28, 2017. MERRY CHRISTMAS!!!
Also there was no instruction manual with the item as indicated there would be. BAH HUMBUG!
I would never order from this company again, nor rely on their expedient shipping practises...
29 de diciembre de 2017
Opinión espontánea
Respuesta de WatchCo.com
Hello Garry,
We are very sorry to hear about this and definitely apologize for the confusion! We hadn't received any emails or voicemails from you about this, so this is the first we heard about the difficulty on this order. Since you placed the order on Saturday afternoon, it could not be sent to the fulfillment center for shipping until Monday the 4th.
The order was sent there for shipping first thing Monday morning, and we already have an open investigation with them to find out why the item was not sent out right away that same day. As soon as we get an update from them, we will let you know!
The shipping time frames listed are estimates provided by the couriers themselves and not guarantees. Sometimes due to weather delays, courier issues and/or customs checks, the items can take longer to arrive.
Furthermore, we have also contacted the manufacturer complaining and demanding an explanation on how they could not have packed up your watch without a manual. We have given them your address to have them send you a manual (they do not supply us with extras). In the meantime, they stated you can download the manual from their website.
What more can we do for you to help make up for this poor experience? Please just reply to any of the emails we've sent you from info@watchco.com. Once again, we are very sorry for all of the issues and will work to make it right. Thanks again, Garry!
The Watch Co
Horrible customer service
Have ordered from this company twice, first time was great and I would have given them a glowing review. Second time was and still is a nightmare. BEWARE, this company is fine if everything goes right but a nightmare if things go wrong.
Ordered two watches as gifts for Christmas, one for my daughter and one for my wife. Received a notification that both had shipped, 11 days latter (17 December) received a very battered box containing my wife's watch, outer and inner boxes dented. Watch appears OK but no way to tell until after Christmas and it is used for a while. All the same presenting a battered box as a Christmas present isn't the best.
In the box with my wife's battered watch was the receipt with a pen line through the line for my daughters watch and the word "refunded" written next to it. So, 11 days after I received confirmation that my daughters watch had been shipped I receive a one word "cancellation" scrawled on a receipt. No explanation of what has happened, no apology, no nothing. To make things worse the refund has not been processed 11 days latter. Too late to order a replacement watch for my daughter and there is nothing decent left in the stores.
Edit: The refund has now been processed.
18 de diciembre de 2017
Opinión espontánea
Respuesta de WatchCo.com
Hello Michael,
I am very sorry to hear about this! Can you forward the emails you sent us to info@watchco.com? We never received an email or voicemail from you, so this is the first we are hearing about this. I can assure you that we would never have shipped the items in that condition and sincerely apologize at the poor job the courier did in handling your packages. Also, was the watch battered or just the box? Or both? If the watch was "battered" as you state, can you send a photo to us so we may file a claim with the courier on your behalf rather than you having to go through the hassle of it? Please reply to our email or let us know what more we can do here. Thank you again for your repeat business!
Amazing service and price
One thing, amazing service. I should say two because the price was much lower than anywhere else.
Aaron, fro customer service, did an amazing job at keeping me posted with my package.
Will definitely do business again!
14 de diciembre de 2017
Opinión espontánea
Respuesta de WatchCo.com
Thanks so much, Raphael! We look forward to doing more business with you in the future. Happy holidays!!!
Good price on the watch I was looking …
Good price on the watch I was looking for. Unfortunately the 15% off winter sale coupon wouldn't apply at the time of the order. I tried in Safari and Chrome to no avail. The day after ordering, I tested the coupon again and it mysteriously worked. Not such a big deal, but was a $30 difference.
Overall the website seems nice, and the watch shipped promptly.
Edit: After contacting WatchCo, they fixed the problem with the coupon :)
12 de diciembre de 2017
Opinión espontánea
Respuesta de WatchCo.com
Awesome to hear, Luke! Sorry to hear you had trouble with the discount code, but I'm glad it worked for you. Enjoy the watch!!
Respuesta de WatchCo.com
Excellent to hear--thanks so much!! :)
Beautiful watch
I have just received my beautiful Michael kors channing watch that my husband has bought me for Christmas I had searched for this watch for ages and so thrilled that I have found it on you’re site.very prompt delivery thank you.excellent service .
5 de diciembre de 2017
Opinión espontánea
Respuesta de WatchCo.com
Great to hear, Maxine! You're very welcome, and thanks for choosing us!
Respuesta de WatchCo.com
Awesome to hear, Tony--thanks so much for shopping with us! :)
Excellent experience
I ordered a Fossil watch and received it within a week and i am in Canada. It was exactly what i had ordered. I would recommend WatchCo anytime. Very happy with my experience.
17 de noviembre de 2017
Opinión espontánea
Respuesta de WatchCo.com
Awesome to hear, Joanna! Thanks so much for choosing us!!
Happy Customer!
Bought watch exactly as described and shown on website. Best price I saw on internet. Answered pre-purchase email questions fully and promptly and watch delivered day after ordering. Highly recommended.
14 de noviembre de 2017
Opinión espontánea
Respuesta de WatchCo.com
Hi Michael,
Thanks so much for the kind words! We're so happy we could provide you with what you were looking for. Thanks, again!
Great experience
Great experience - found just what I wanted and had a coupon too!!
Wonderful!!!!
12 de noviembre de 2017
Opinión espontánea
Respuesta de WatchCo.com
Awesome to hear, Nanamojo! Thanks so much for doing business with us!! :)
Only thing I didnt like is at check out …
Only thing I didnt like is at check out it rejected me but didnt tell me why ? OTHER then that it was a good experience ! Thanks think I will like my new watch.
11 de noviembre de 2017
Opinión espontánea
Respuesta de WatchCo.com
Sorry for the confusion, but we're glad you're happy! Please let us know if there's anything else we can do for you going forward. Thanks, again!
Excellent experience
Excellent experience! Competitive price; good clear web site design and product information; prompt order acknowledgement. Will be a return customer.
2 de noviembre de 2017
Opinión espontánea
Respuesta de WatchCo.com
Thanks so much! We're happy to keep your business--just let us know if there's ever anything else we can do for you in the future. :)
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.