Watch Doctors Opiniones 

145
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Sent my wife’s Rado for repair. Quote was lower than others, communication excellent, dispatch was straightforward, repair completed two weeks sooner than quoted, and watch returned repaired, serviced... Ver más

Valorada con 5 estrellas sobre 5

Fantastic service, sent off two watches, arrived in good time, customer service was more than happy to deal with my further enquiry, my watches were repaired immediately, an invoice was emailed to me... Ver más

Valorada con 5 estrellas sobre 5

My watch stopped so I sent it to Watch Doctors for a service and repair. The price was way cheaper than sending it to the manufacturer (and turnaround was much quicker too). It came back looking gre... Ver más

Valorada con 5 estrellas sobre 5

We sent two watches to "Watch Doctors" that we had been told could not be fixed. Watch Doctors proved the "experts" wrong. They fixed both watches - one vintage and one a bit more modern - at a very r... Ver más

Información sobre la empresa

  1. Compras y moda

Información proporcionada por diversas fuentes externas

Watch Doctors are highly experienced, fully trained watch repairers, who provide a national watch repair postal service to repair all brands of watches including, Rolex, Tag Heuer, and Rotary watches. We are based in Tring, Hertfordshire.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

145 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(145)

31 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Care for their customers

I had a great experience with them. I services my rare watch with them 1 years ago. My dad bought it in NY 50 years ago. They did a great job. Last week the watch was slowing down and I contacted them. They re-hauled the watch entirely and they send it back with an invoice not requiring any payment. This was unexpected and shows how much they care about their business and their customers. I dont think any other company would have show this level of care, especially when not asking for it. I just cared for my watch to work. Thank Divia for your prompt answer and professionalism. Is like flying Emirates!

28 de agosto de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wouldn’t use again

Dropped in my watch for repairs had to continuously keep contacting for updates to only be told they were waiting to hear back from manufacturer and that they would contact me the next day which they never did. In the end had to go and collect my watch 3 weeks wasted.

13 de agosto de 2021
Opinión espontánea
Logotipo de Watch Doctors

Respuesta de Watch Doctors

Good Morning, Im sorry you were unhappy with the service you recieved.I would like to assure you that we were trying to obtain information from the manufacturer and were totally in their hands, however , I am sorry that you were not kept informed of this and this will be addressed.

Valorada con 5 estrellas sobre 5

Very trustworthy company

Very trustworthy company. I wouldn't go anywhere else with my watch. Honest, reliable feedback and a quick turn around too! What more could you want.

Thanks Watch Doctors!

26 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Waste of time . Be aware......

"The Watch doctor"???? wasted my time having agreed to collect a watch. I wasted a round trip of 40 miles. I received a call just before arriving to say that the watch now sold and no longer available. Very disappointing despite pleading to respect my journey and the agreed collection time. No respect to my wasted time and journey. This doctor is after money only and has no watchmaker standard. Tried may times but was ignored.

17 de julio de 2021
Opinión espontánea
Logotipo de Watch Doctors

Respuesta de Watch Doctors

I am very sorry you were disappointed on this occassion, no deposit had been recieved for the watch it was therefore still for sale and was purchased online.We did offer alternative watches and offered to try and obtain one for you but you did not want us to do this.We did apologise and as stated it was beyond our control.

Valorada con 1 estrellas sobre 5

Omega 300 Pro - Terrible polishing = Costing me more !

Took my Omega Seamsater 300 Pro for its first service based upon the reviews of Watch Doctor.

After collecting the watch I noticed that there was a distinct strip on the side of the case and a block. This looked like bizarre polishing and was not blended in. Upon closer inspection I observed the following:

- The polished parts that meet the grain parts on the case were now more of a grainy finish

- The clasp was over polished so that in certain light the " OMEGA" engraving looks blurred.

I called Watch Doctor who said to come along, I showed them ( or tried to) they said they couldn't see what I meant and did not show care or interest.

I left very disappointed after the one hour round trip journey.

I went to another watch polisher who told me that the cause of the " stripe" effect was the fact that the helium valve was not removed prior to the polish.

Also that all round it was a poor job due to to lack of finishing and ensuring the polish parts of the watch remained polished.

At a cost of £96 to myself, I got the case refinished and will never ever use Watch Drs again. I am still working out what to do reL the clasp.

6 de julio de 2021
Opinión espontánea
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Respuesta de Watch Doctors

Good afternoon, I was very disturbed to read your review and would like to assure you that this is not our normal practice.I understand you tried to contact us regarding this previously and this wasnt resolved but I would ask that you contact us again so we can restore your faith in Watch Doctors.

Valorada con 5 estrellas sobre 5

Rolex Restoration:Watch Doctors have just completed a…

Watch Doctors have just completed a dial restoration and a case polish on my Rolex Oysterdate and the results are fantastic. The dial is like new and the case has been beautifully polished. WatchDoctors are a very professional company and keep you informed of the progress on the work carried out. Their billing system is also very clear and their Customer Service - thank you Divia - is wonderful.

11 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Been using these guys for years to…

Been using these guys for years to service, mend, polish etc my nicer watches (Omega, Cartier etc). Good service, honest and professional bunch. Would prob not go there for cheap watch repairs, batteries etc

23 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

new watch glass

They could not have been more helpful, in person, by email and telephone.
I felt like a valued customer despite the low cost for the replacement watch glass.
They even managed to get it ready the day before November lockdown.

4 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

My omega was running 7secs slow a day. Took it in for them to have a look and they regulated it for me while I waited free of charge. It now keeps time perfectly. Great service and will be going back to service my watches with them from now on.

6 de octubre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Reply to Reply

To reply to your reply I would say that these capacitors are in effect a battery which on all of this type of Seiko Kinetic watch eventually runs out. This is the reason they typically need replacing and not because of other faults. You definatly told me that the capacitor itself cost £115. I only asked for the capacitor to be changed, a full service was never mentioned by anyone. The job was not cost effective at that price and I was left with a very bad taste in my mouth when I found that the capacitor could be sourced for a whole £100 cheaper.

30 de septiembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Get another quote before you use Watch Doctors

I took my Seiko Kinetic watch for a quote to replace the capacitor, they told me the part would cost £115 and the job would be £150 inc labour. I found the part online for £14.50 and fixed the watch myself. I Would not recomend, my experience was that these people are not entirely honest.

28 de septiembre de 2020
Opinión espontánea
Logotipo de Watch Doctors

Respuesta de Watch Doctors

Dear Mr Constable,
Thank you for your comments, our quote would have been for a full service and capacitor .We do not offer a capacitor change only as we have found from experience that there is often a reason the capacitor has failed and the watch requires further work within a short period of time.I'm sorry if this was not fully explained at the time and can assure you we would never try and mislead any of our customers.
Kind regards
Watch Doctors

Valorada con 5 estrellas sobre 5

Exceptional service

My 14 years old, recently serviced, Breitling Colt Chrono stopped working. It needed sending away and a further £500 "service" by Breitling, according to a high street jewellery retailer. Basically gave up on this watch which was becoming too expensive to own, but asked David Herring from the Watch Doctors for a 2nd opinion. Left the stoor 15 minutes and £35 later a very happy customer with a fully working Breitling on my arm! Highly recommend Watch Doctors for true professionalism and exceptional service.

24 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Received my Omega Seamaster back today

Received my Omega Seamaster back today, just 14 days after I first contacted you. Watch is looking brand new and working just fine after the service. I'm very happy and will most definitely be using you for all future work. Thanks again.

27 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Decided to take my Tag Heuer to Watch…

Decided to take my Tag Heuer to Watch doctors in Tring as it had started losing time, the price was very reasonable and I wasn't sure how good the service was going to be. I was extremely happy when my watch was returned promptly in perfect working condition, water proofed and polished to look new! I have recommended them to friends and will definitely take my next watch that is in need of work to them.

26 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I took my omega watch to Watch Doctors…

I took my omega watch to Watch Doctors in Tring to be repaired after the glass got cracked. They also added an extra link. I cannot fault the service I received. It was very prompt service and all members of staff I spoke to were friendly and professional. I would not take my watch anywhere else now.

26 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I went to Watch doctors to get my omega…

I went to Watch doctors to get my omega serviced my watch was a bit battered and had a pusher missing, when i received my watch i was extremely pleased as it looked good as new, the pushers and crown we're replaced and the case and bracelet polished to a very high standard. I could not ask for a better job, brilliant service and highly recommend.

26 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I went to Watch Doctors for a service…

I went to Watch Doctors for a service for my Rolex, the glass was quite badly scratched also. I was delighted to have it back looking as good as new. The service I received was highly professional and very friendly, I would definitely recommend them.

25 de agosto de 2020
Opinión espontánea

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