Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not... Ver más
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Consulta las opiniones de los clientes
Sold low cost commemorative coins only to be unknowingly added to subscriptions I was not aware of and have had over 100 pounds taken from my account without any email notifications. I had no idea I w... Ver más
After a few emails I received an email stating I would receive a refund for the unwanted items I had returned. I unwittingly subscribed and quickly realised my error when payment went out of my acc... Ver más
La empresa ha respondido
The customer service agent, Mark, was very polite and answered my subscription query quickly and efficiently. I have always been treated very well by this company and their collectables are always ver... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Información de contacto
PO Box 4848, BH12 9GB, Poole, Reino Unido
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3,6
Medio
5 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
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Very helpful to my needs when I rang…
Very helpful to my needs when I rang and professional throughout.
24 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review. We're so pleased to hear that our team was helpful and professional when you contacted us. We really appreciate your feedback and are always happy to help.
I placed an order on 02/06 for The UK…
I placed an order on 02/06 for The UK 2026 The Lord of the Rings Silver Proof coin when the price was £100.
A few days later, I noticed that the price of the same coin had increased to £140. After that, the price dropped to £125, and eventually the item was marked as out of stock.
The fact that they kept changing the price gave me the impression that they were actively managing demand and that customers who had already placed orders at the earlier price would still receive their coins.
However, the estimated delivery date for my order was changed several times. Eventually, I simply received a message saying that they were unable to fulfil my order.
The whole experience felt extremely frustrating and lacking in transparency. If they already knew they could not meet the demand, why did they continue increasing the price and accepting orders?
It left me with the impression that there may have been some kind of price or order prioritisation going on. From a customer's perspective, it certainly felt as though fulfilling orders from people who paid a higher price may have been more attractive than honouring orders that were placed earlier at a lower price.
Overall, a very disappointing and non-transparent experience.
2 de junio de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re very sorry to hear about your experience and completely understand your frustration after placing your order at £100 and then having the estimated delivery date changed several times before being told we were unable to fulfil it.
We also appreciate your concerns regarding the subsequent price changes. We’re sorry that the circumstances surrounding your order have left you feeling that there was a lack of transparency. We would never want a customer to feel that their order had been treated differently because of the price they paid.
Thank you for taking the time to share your feedback. We will ensure your comments regarding the communication, changing delivery estimates and pricing are passed on to the relevant team.
Cancelled subscription, still taking money without consent
Like most I ordered what I thought was a one-off product. I then realised I'd been signed up for a monthly subscription so I cancelled this in August (18th) and received a confirmation email that the subscription was cancelled. I've now been charged £29 and despite emailing the company to explicitly state I didn't want the coin, they didn't respond and nearly week later it's arrived, damaged, and certainly not a coin I'd ever want.
I feel like I've been trapped and scammed which is a shame because my Mum used this company for years to collect coins and I wanted to buy some coins for my daughter. I'll never buy anything from Westminster ever again due to the fear I'm handing over more than I'd agreed to and can't cancel orders. I'd avoid because you could inadvertently end up paying a lot of money for coins that are worthless and not wanted. Really sad.
26 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re very sorry to hear about your experience and understand your disappointment, particularly after you had received confirmation that your collection had been cancelled.
If a delivery has arrived damaged or is unwanted, it is covered by our 30-day free returns policy and can be returned for a full refund. We’re also sorry that you did not receive a response to your email before the delivery arrived.
Please contact our Customer Service team so we can look into the cancellation and payment on your account and help get this resolved for you.
Put in collection of 50p coins did not know till got charged the following month have cancelled the order now after talking to customer service of Westminster coins good service by staff Derek 👍
Very good company to deal with Derek 👍🏾🇬🇧
25 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your feedback. We're sorry there was some initial confusion regarding the 50p coin collection, but we're pleased to hear that Derek was able to help you cancel the collection and provide good service. We'll be sure to pass your kind comments on to him. Thank you for choosing The Westminster Collection.
I did not like the confusion over…subscription
I did not like the confusion over accidentally signing up for additional coins. But I was happy after a bit of correspondence that it was all resolved in a straightforward fashion
25 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to leave your feedback. We're sorry there was some initial confusion regarding the additional coins, but we're pleased that after contacting us, everything was resolved for you in a straightforward manner. We appreciate your patience and are glad we could help.
Keep away from them.
Keep away from them.
Total con.
Been trying to stop 3 subscriptions they signed me up to.
Taking £28 a month out of my bank by card payment which I've struggled to stop.
And still continue to send me coins.
I've used them for many years collecting with my son. This company has now lost a valued customer and will never buy again.
Customer support do nothing and canceling your subscription on the website doesn't stop anything either.
25 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re very sorry to hear about your experience, especially as you have been collecting with us for many years. We understand how frustrating it must be to continue receiving deliveries and payments after trying to cancel your subscriptions.
Our collections can be cancelled through your online account or by contacting us directly, and we’re sorry to hear that you have experienced difficulties doing this. If you have received any unwanted deliveries, these are covered by our 30-day free returns policy and can be returned for a full refund.
Please get in touch with our Customer Service team so we can look into the subscriptions on your account and help resolve this for you.
My problem was sorted
My problem was sorted. Westminster had 2 email addresses for me. They now have just the email I use.
24 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your feedback. We're pleased to hear that the issue has now been resolved and that we were able to update your account with the correct email address. We appreciate you taking the time to let us know.
Terrible company. Avoid them
Not even one star is good enough for this absolutely terrible company.
Partly my fault for not reading the small print but Untortunately I didn't I just went ahead and ordered it the poppy coin I thought was just a one off purchase. Then I found out through a confirmation email that I was entering into a monthly subscription which after the initial purchase you then have to pay £27.99 a month for an UNSPECIFIED period.
I still haven't received the coin, I ordered on the 16/09. I've tried to cancel the order on the website but it will not let me log into the account. When I try It says the account is deactivated, and says in which case you'll need to get in touch with us using the details on the contact page. But there is no contact details anywhere on the website! there's no way of doing anything on the website without logging into it just takes you around in circles.
I found the email address elsewhere. They are NOT replying to my emails and there is no contact telephone number.
Ive even tried to leave several negative reviews on their Facebook page but even that doesn’t work it just gets declined. The only thing I’ve been able to do is get in touch with my bank to block the payments.
A terrible, shady company all around you would do well to avoid.
16 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re very sorry to hear about your experience and understand your frustration, particularly as you are still waiting for your order and have experienced difficulties accessing your online account and contacting us.
Information regarding a subscription is provided during the ordering process and in the order confirmation, but we’re sorry that this wasn’t clear to you when placing your order.
We are currently working hard to respond to our emails as quickly as possible and apologise that you have not yet received a response. We have requested your details privately through Trustpilot so that we can look into your order, account access and subscription concerns and provide you with the appropriate assistance.
Resolved Enquiry
Your, W C/S/A,
Resolve my Enquiry quickly & Efficiently
24 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your kind feedback. We're delighted to hear that our Customer Service team resolved your enquiry quickly and efficiently. We really appreciate you taking the time to share your experience.
Respuesta de The Westminster Collection
Thank you for your lovely feedback. We're delighted to hear that whenever you've had a problem, our team has been able to sort it out straight away. We really appreciate your support and look forward to helping you again in the future.
Good morning to the Westminster collection/change checker
Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not touched until the goods are despatched (5 star for that) I find them extremely brilliant. I do not buy from any other coin companies. Kind regards Jeff
25 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Good morning Jeff, thank you for your fantastic review and for your continued support. We're delighted to hear that your coins arrive in outstanding condition and that you're pleased with our payment and despatch process. It means a great deal to know that you choose The Westminster Collection and Change Checker for your coin collecting. We look forward to helping you continue to grow your collection. Kind regards, The Westminster Collection
Terrible customer service
It has been a week since I have been corresponding with them regarding my account which they wont let me log into. They are not sending me the password resetting link as well even though I ask them regularly via email. Their correspondence is an absolute joke and time wasting. I am still worried they will use my card details and charge me for something I have not ordered. Their activities are very suspicious given the fact that they are not letting me sign into my account which has all my sensitive details such as address and card details.
25 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re very sorry to hear about your continued frustration and concerns regarding access to your account.
Following your previous review, we sent a request through Trustpilot asking for your details so that we could locate your account and investigate the issues you have raised. Unfortunately, we have not yet received a response to this request. We genuinely want to look into this for you and get the problem resolved, but we are unable to access or discuss your account without the information needed to identify it.
We’re also sorry that you have been waiting for a response to your emails. We are currently experiencing a high volume of enquiries, and our team is working hard to respond to everyone as quickly as possible.
Please respond to our Trustpilot request with the requested details so that we can locate your account, investigate your concerns and help get this resolved for you.
Lady that sorted my query out was…
Lady that sorted my query out was brilliant very friendly and helpful in customer service.First one I spoke to in ordering didn't want to know she said, I will put you through to customer service and straight away hung up
22 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to leave your review. We're really pleased to hear that the member of our Customer Service team who resolved your query was friendly, helpful and provided such a positive experience.
We're sorry, however, that your initial contact with our ordering team did not meet the same standard and that the call was disconnected while you were being transferred. We appreciate your feedback and are glad that our Customer Service team was able to help and get your query sorted.
Professional service
My query was dealt with quickly and professionally by a very polite customer service representative.
24 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review. We're really pleased to hear that your query was dealt with quickly and professionally and that our Customer Service representative was polite and helpful. We really appreciate your feedback and will be sure to pass your kind comments on to the team.
Ordered a commentate ‘Friends’ coin…
Ordered a commemorative ‘Friends’ coin under the impression it was a one off purchase. Absolutely livid to find I’ve been enrolled in a subscription and £31.98 has left my account for a further delivery I knew nothing about! Contacted them to be told it’s already been dispatched therefore to get a refund I’ll need to return the item. Time consuming, frustrating and highly misleading!!!!
24 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re sorry to hear about your experience and understand your frustration. We always aim to make customers aware when a purchase is part of a subscription collection. Information about the collection is provided during the ordering process, in the order confirmation and with the first delivery.
Our collections can be cancelled at any time, and if a further item has already been dispatched, it can be returned free of charge in line with our 30-day returns policy for a full refund.
We’re sorry that the subscription was not clear to you when you placed your order and for the inconvenience caused by having to return the latest delivery. We appreciate you taking the time to share your feedback.
Grat selection
Website easy to use and a stunning selection of coins stamps
23 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review. We're delighted to hear that you found our website easy to use and enjoyed the selection of coins and stamps we have available. We really appreciate your feedback and hope you enjoy adding to your collection.
The sales practice seems deceptive
The sales practice seems deceptive, it isn’t abundantly clear that you’re being signed up to a subscription service selling you 50p for £30 per month.
I hadn’t noticed they attempted to take the funds until I was contacted by my bank (I have automatic declines set for reoccuring card payments) and immediately went to their website and discovered a subscription. This was cancelled but they then sent me a payment reminder for £32.
I contacted customer service and having been on hold for c.20mins, I managed to speak to a representative, who got the charges removed.
1 star for deceptive sales practices
2 star for resolving the dispute with no pushback.
22 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to share your feedback. We're sorry that the subscription details were not clear to you when placing your order. Information about the collection is provided during the ordering process and in the order confirmation, and subscriptions can be cancelled at any time through your online account or by contacting us. We also apologise for the wait when calling us, but we're pleased our customer service team was able to resolve the charges for you without any further issue. Your feedback is important to us and helps us improve how we communicate with our customers.
Had a query that could not be answered…
Had a query that could not be answered online, on phone call and Mark dealt with it quickly, efficiently and professionally.
Very impressed
23 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely feedback. We're delighted to hear that Mark was able to resolve your query quickly, efficiently and professionally. We'll be sure to pass your kind comments on to him, and we really appreciate you taking the time to share your experience with us.
Excellent professionalism
Excellent professionalism! Warm manner, empathetic, and efficient in outlining a solution to the matter at hand.
22 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely feedback. We're delighted to hear that you received such professional, warm and empathetic service, and that our team was able to provide an efficient solution. We really appreciate you taking the time to share your experience with us.
A great company with lovely people
The customer service agent, Mark, was very polite and answered my subscription query quickly and efficiently. I have always been treated very well by this company and their collectables are always very high quality and good value for money. Orders are packed well and arrive within the stated timeframe. Thank you.
22 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review. We're delighted to hear that Mark was able to answer your subscription query quickly and efficiently, and that you've always received great service from us. It's also wonderful to hear that you're pleased with the quality and value of our collectables, as well as the packaging and delivery of your orders. Thank you for your continued support.
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