Wickes - Anerley Opiniones 

352
TrustScore: 4.5 sobre 5

4,7

14 Anerley Station Road, Penge London, SE20 8PY, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I would like to give a huge thank you to Damian at Wickes Anerley for providing the best customer service I have ever experienced. He was incredibly helpful, patient, and attentive throughout, tak... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Despite booking and getting a confirmation (and a request for feedback afterwards) we got there to find our allotted person no longer works for Wickes and apparently they never have planners working o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Last year, I was looking to add a couple of units, but they were a bit expensive, so I was directed downstairs. While wandering around, not entirely sure what I needed, Amina noticed that I probably l... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I think the best thing about Mo is that he is customer-focused and doesn't try to sell you what you don't want or need, there is nothing worse than a pushy sales person! Mo has a lot of product knowle... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Anerley

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • 14 Anerley Station Road, Penge, London, SE20 8PY, Reino Unido

  • +442087784881

4,7

Excelente

TrustScore: 4.5 sobre 5

352 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(352)

14.161 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Plasterboard Vs gust of wind

I bought some plaster & a single 4x8 plasterboard. It was a dry day not paticularly windy but after paying for the goods & pushing the trolley to my car a gusto of wind blew the plasterboard & snapped it 😳. I put the plaster in the car & took the board back to see if i would get an exchange. I didn't fancy my chances but after explaining to Harison at Anerly what happened, with no hesitation & to my surprise he said it was fine to swap it, which i did cut it made sure to cut it to the length I wanted in the shop. I'd like to thank Harrison & all the Anerly team, as they are all great & very helpful. That's why I like going there more than the other DIY shops.

24 de mayo de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Harrison in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Amazing customer service from Yass

Amazing customer service from Yass
Very professional and polite

7 de junio de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hey Mina, thank you for your five-star review, and I'm glad you enjoyed the service from Yass in our Anerley store! - Dylan

Valorada con 5 estrellas sobre 5

So I went into Wickes today…

So I went into Wickes today and got served by Anna & Ahim . I’m old school and I like to be served properly these guys came up with the goods. Great service the old fashioned way.

5 de junio de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hey there, thanks for your amazing review, and I'm glad you enjoyed the service from Anna and Ahim in our Anerley store! - Dylan

Valorada con 5 estrellas sobre 5

I had the pleasure of visiting Wickes…

I had the pleasure of visiting Wickes Anerley today and was served by a member of staff named Josh. From the moment I approached him, he was friendly, professional, and incredibly helpful. His approach to customer service was exceptional he went above and beyond to make sure I had everything I needed and answered all my questions with patience and a genuine smile.

It’s rare these days to receive such attentive and personable service, and Josh truly made my visit stand out. It was one of the best customer service experiences I’ve had in a very long time. He’s a real credit to the team at Wickes Anerley, and I hope he gets the recognition he deserves.

Thank you, Josh – you turned a regular shopping trip into a genuinely pleasant experience!

22 de mayo de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

We're so glad to hear about the positive experience you had at our Anerley store. It's wonderful to know that Josh was friendly, professional, and helpful. We appreciate your kind words and are happy that they made your visit a pleasant one-GS

Valorada con 5 estrellas sobre 5

Highly recommended

Katrina Harris, my Wickes kitchen designer, was a joy to work with. I had no real idea of how I wanted my kitchen to be, but with expert and patient advice she guided me through the whole process and made it very straightforward. I now have a beautiful installed, high quality kitchen, at a great price, and I couldn't be happier. The installers were wonderful, too. I came to Wickes on recommendation from a friend and I would definitely recommend them to others.

18 de febrero de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

We appreciate you taking the time to provide us with your feedback. We're delighted to hear that you had a positive experience and that Katrina provided you with useful advice throughout your kitchen design! We are so glad that the installations team was wonderful and your new kitchen is beautiful and of high quality! We hope you love the new Kitchen!
-AF

Valorada con 5 estrellas sobre 5

Had to buy a couple of internal doors

Had to buy a couple of internal doors, staff where very helpful in finding bits that I needed, and Abbie on the till was friendly and courteous.

18 de mayo de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hey Philip, thank you for your amazing review, and I'm glad you enjoyed the service from Abbie in our Anerley store! - Dylan

Valorada con 5 estrellas sobre 5

Exactly what I needed

The store had exactly what I needed and Abbie was very pleasant and helpful.

18 de mayo de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

We're so glad to hear you had a positive experience! It's wonderful to know that you found what you needed and that Abbie provided excellent service. We appreciate your kind words and will share your feedback with our team-GS

Valorada con 5 estrellas sobre 5

I went to wickes on Saturday 10th May…

I went to wickes on Saturday 10th May in the morning with my husband to buy tiles. I needed help and approached store assistant Courtney. He was fantastic he helped me select the right tiles and check other products and went up to the showroom multiple times with me.He helped me complete the purchase and load 18 boxes of tiles from shop floor to my car. His smile, mannerism and willingness to help made my experience seamless and stress free. I dread going to DIY stores as its hard to find staff to help but this time it was a great experience. Thank you Courtney.

10 de mayo de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

We are thrilled to hear about your positive experience at our store. It's wonderful to know that you received such exceptional assistance from Courtney! We are proud of our team's dedication to providing excellent customer service, and we will certainly share your feedback with them.
-AF

Valorada con 5 estrellas sobre 5

Anna and Dan were absolutely brilliant…

Anna and Dan were absolutely brilliant when we visited this morning. They went over and above to help us get the tiles that we needed and we are hugely grateful. It’s lovely to see that kindness and customer service still exists, thank you to the whole team at Wickes Anerley

23 de abril de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hey Gareth, thanks for your positive feedback, and I'm glad you enjoyed the service from Anna and Dan in our Anerley store! - Dylan

Valorada con 5 estrellas sobre 5

All very friendly and helpful staff I…

All very friendly and helpful staff I go in there frequently and there is never any problems always there to help me

10 de marzo de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hi Tim, Thank you for your kind words! We're so glad to hear that you've had consistently positive experiences with our staff. We strive to provide excellent customer service and appreciate your feedback. - SF

Valorada con 5 estrellas sobre 5

Lovely lady

Was helped today by a lovely lady called Kay, she was polite, helpful & gave great advice.
Cheers
Paul Harrison

10 de marzo de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

We're thrilled to hear about your positive experience with Kay. Her dedication to providing excellent customer service is truly appreciated. - SW

Valorada con 5 estrellas sobre 5

Great customer service

Anna and Afrim were so helpful, as a DIYer it really helps having people in store who know what they’re talking about and are proactive about helping. Thank you so much guys for your help.. I’ll be back!

8 de marzo de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anna and Afrim in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Kay you were amazing

I must name one person who went beyond the normal level to provided excellent service. Kay served me and despite my dithering with my finances she made an extra effort to help. The goods were purchased and the delivery organised with efficient professionalism and courtesy

Phil

7 de marzo de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hi Philip, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kay in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Michelle from Gilford served and she…

Michelle from Gilford served and she was very helpful and supporting even though she was not fully familiar with the store. If needed to I will seek her for help

6 de marzo de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hello, thanks for your five-star feedback, and I'm glad that you enjoyed the service from Michelle in our Anerley store! - Dylan

Valorada con 5 estrellas sobre 5

Sree has been great at helping me…

Sree has been great at helping me design my new kitchen, very knowledgeable about the product range and flexible at making several adjustments to the design when it was needed! Super helpful and patient, and explained everything very well also.

4 de marzo de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hi Laura, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with the service sree provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Valorada con 5 estrellas sobre 5

Service was amazing

Service was amazing! Kay was warm and welcoming and very knowledgeable about the entire product range in the shop.. she made my experience a pleasure absolutely second to none customer service here I would recommend.

27 de febrero de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hi Jerome, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Kay and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

The designer Sree was very helpful and…

The designer Sree was very helpful and nice person to work with. So happy to work and create my kitchen design with her. hughly recommend wixjes for theri deaign service

26 de febrero de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hey Vali, thanks for your five-star review, and I'm glad that Sree was amazing throughout your kitchen design, it makes us proud you would recommend us and enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Fantastic design and consultation

I had my visit design consultation with Sree at Anerley. she was excellent in every way. Very good advice to what I wanted. She was very pleasant and patient.

29 de noviembre de 2024
Opinión espontánea
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Respuesta de Wickes - Anerley

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sree in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

We were lucky enough to have Momodou…

We were lucky enough to have Momodou Ceesay-Njai help us design a kitchen. He was friendly, helpful and a joy to work with. His ideas gave us more space than we had imagined. Could not recommend more highly.

22 de febrero de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hey David, thanks for your five-star feedback regarding the amazing service you received from Momodou in our Anerley store, it makes us proud you could not recommend us more, enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Thank you Mo!

I think the best thing about Mo is that he is customer-focused and doesn't try to sell you what you don't want or need, there is nothing worse than a pushy sales person! Mo has a lot of product knowledge and was able to come up with a practical and good looking design which made our kitchen upgrade much less stressful than it might have been. Shame I wasted so much time getting other quotes before realising there was a branch of Wickes in Anerley .....

21 de febrero de 2025
Opinión espontánea
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Respuesta de Wickes - Anerley

Hey there, thanks for your amazing review, and I'm glad you enjoyed the service from Mo throughout your kitchen design in our Anerley store, enjoy your new space! - Dylan

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