Wickes - Carlisle Opiniones 

107
TrustScore: 4.5 sobre 5

4,5

Dukes Road, Carlisle Cumbria, CA1 1JD, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought a large tin of Sandlin stain from Wickes but was not the right colour so took it back and were given a Gift Voucher to the same value instead of a refund!....Went back to same store for another... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Top class kitchen design, I already had a plan drawn up which Wickes then implemented on their system. Wickes offered great advice on certain aspects of the build which I was unclear about. 50% disco... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Denton Holme Community Garden were grateful recipients of donations of compost and tools as part of Wickes Carlisle community fund programme in June 2026. The application process was really easy and t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wickes very kindly donated bark and playsand to us for our sensory garden. A great community programme with a team that cares. Without this donation we wouldn't have a raised sandpit for individua... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Carlisle

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

107 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(107)

14.425 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Elliott really looked after us

Elliott really looked after us. Great knowledge of products and great customer service.

5 de marzo de 2026
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

We appreciate you taking the time to share your experience with us. We're happy to hear that you received great customer service from Elliott. -AK

Valorada con 5 estrellas sobre 5

Paid a visit to Carlisle

Paid a visit to Carlisle this morning with a small toilet cistern problem.
Alice was very attentive and helped solve my problem very quickly.
Thanks very much for the help and efficient service.
Much appreciated.

3 de marzo de 2026
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

Hi Barry, Thanks for taking the time leaving your review. We are happy to hear Alice was able to help you solve the problem you had with your cistern quickly and efficiently this is the kind of service we aim to achieve in all our store. Thanks again for the kind feedback. -JL

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, great knowledge and really helpful staff. Excellent advice. Thank you Aga.

20 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

Hi Helen.

We appreciate you sharing your feedback. It's great to hear our staff provided excellent service, knowledge, and helpful advice.- PP

Valorada con 5 estrellas sobre 5

Elliot was a fantastic designer

Elliot was a fantastic designer. Very nice personable experience. Extremely quick and adept with all the software and understood exactly the style and finishe we were after. The process and communication was excellent. We were going to get other quotes but were happy to go ahead with Wickes straight away. Definitely recommend Elliot.

12 de febrero de 2026
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

Hi Hilary morris, We appreciate you sharing your feedback. We're happy to hear that you had a fantastic experience with our designer Elliot and that he understood the style you were after. It's great to know that the process and communication were excellent. -LC

Valorada con 5 estrellas sobre 5

New Kitchen

Our experience was absolutely great as Elliot helped all the way with the plans for new kitchen.We can’t thank him enough for his help.

10 de febrero de 2026
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

Hi Shirley, Thank you for telling us about the great customer service you received from our colleague Elliot in our Carlisle store. We are pleased you are happy with your new kitchen and are sure you will enjoy it for many years to come. Thank you for your five-star review. -DG

Valorada con 5 estrellas sobre 5

Great service

Great service, very helpful staff

9 de febrero de 2026
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

Hi Rachel, Thanks for taking the time leaving your review and your kind feedback. -JL

Valorada con 5 estrellas sobre 5

5 stars to Elliott Champneys.

5 stars to Elliott Champneys.
When we arrived at the shop we didn’t really know what we wanted but Elliott made it so much easy for us.
Showed us all the product examples we were interested in, listened to all the suggestions we were making.
He made our experience excellent.
Thank you and we are looking forward to our new bathroom.

2 de febrero de 2026
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

Hi Monika, Thanks for taking the time leaving your review. We are happy to hear that Elliot was able to help you with your new bathroom design helping with product examples and listening to your suggestions and implementing them into the design. Thanks again for the kind feedback. -JL

Valorada con 5 estrellas sobre 5

Community program…

We applied for support from the Wickes Community Program and very quickly received a response from the Carlisle Store Manager offering help. The items provided will be invaluable in enabling our volunteers to decorate the new building.

19 de enero de 2026
Opinión espontánea
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Respuesta de Wickes - Carlisle

Hi, Peter. Thank you for taking the time to share your review with us. We are delighted to see that our store team in Carlisle responded quickly and were able to help provide materials via our community programme. Thanks again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Fantastic kitchen designer

Just had a kitchen designed by Danny and I was so happy with the service and aftercare given. Thank you

14 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

We are happy to hear that you were satisfied with the kitchen design service by Danny and the aftercare provided. Thank you for your positive feedback! -AK

Valorada con 5 estrellas sobre 5

Thanks from Men's Shed

Great service from Neil in supporting our Men's Shed group with a donation of materials through their community scheme, really appreciated cheers

10 de diciembre de 2025
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

We're happy to hear that the donation of materials through our community scheme was helpful for your Men's Shed group. We appreciate you sharing this positive feedback! -AK

Valorada con 5 estrellas sobre 5

Can't fault the service weve had from…

Can't fault the service weve had from Wickes Kitchens Carlisle, it has been faultless from start to finish.
We previously had a terrible experience from the Dumfries branch, but I can honestly say that the service from the Carlisle branch has been second to none.
We only had supply only so cant coment on fit.

6 de diciembre de 2025
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

Hi, Avril. Thank you for taking the time to share your review with us. We are really pleased to see you are happy with the customer service you received at our Wickes store in Carlisle. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Wickes Carlisle are brilliant

Thank you so much to the Wickes community fund for supporting our Community Nature Reserve with supplies to make a wildlife pond. It made a huge difference to us and hopefully to the community and nature for years to come.

1 de diciembre de 2025
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

Hi, Thank you for taking the time to share your feedback. We are so glad to hear that our Carlisle store helped make a difference through supporting the Community Nature Reserve! - SM

Valorada con 1 estrellas sobre 5

Poor design, communication and let down by fitters

We had our new kitchen designed by Wickes Carlisle. There was a large k of communication between them, the fitters and us as customers. The fitters arrived on the arranged date to begin work, they then promptly left again saying they could not begin work until our old kitchen was emptied, which we then duly spent the evening doing, only to be informed the following day that the fitters would not be returning that week as they were now ill, and could not return to finish our kitchen until February (3 month's time). The solution we were offered by wickes was that they could come and collect the not yet unpacked new kitchen, we put everything in the house back to where it had been, and wait until February to try again. Instead, we found some other fitters who could build the new kitchen with the old kitchen still in situ.
Also, we found when building the new kitchen that Elliot had designed our new kitchen without taking into consideration the height of our fridge that was due to be moved into the new kitchen, so now we have to buy a new fridge. Very disappointed and dissatisfied. Will never use wickes again and will be advising friends and family to steer clear also.

5 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

We appreciate you taking the time to share your experience. We're sorry to hear about the issues with communication, the fitting delays, and the design error regarding your fridge. This is not the standard we aim for. We'll look into these issues internally to see how we can improve our service. -AK

Valorada con 5 estrellas sobre 5

Wickes Community Programme - FANTASTIC

We applied for some support via the Wickes community programme. The process was simple and quick, and soon received confirmation our application was successful. Within a matter of days we had corresponded with the Carlisle Wickes team and picked up our donation of wood supplies for our school project.
The students were overjoyed, staff super helpful and friendly - seamless!
We can't wait to bring our project to life now in our new student hub! Thank you again.

7 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

Hi Jess, we're so glad the community program was simple and quick for you! It's great to know that the donation of wood supplies will help bring your student hub project to life. Thank you for sharing your positive experience with us! -LG

Valorada con 1 estrellas sobre 5

Parking fine at Wickes Carlisle while in Spain

Wickes Carlisle are using G24 parking for there car park. I got a parking charge two weeks ago in the post. So what you say. The charge alleges my car was in the car at 3 in the morning for over an hour 6 weeks before the parking notice was issued. The problem is the car was parked on my driveway and everybody who lives in the house was in Spain on holiday. Filled all this in on the appeals form including pictures of the passport stamps and log data from the car showing it hadn't moved for two weeks. These notices are supposed to be issued with 14 days. The appeals process says I haven't told them who was driving so might reject it. Why are Wickes employing a company that cannot set the clock on their CCTV.

20 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

Hi, Michael. Thank you for taking the time to share your review with us. We are really sorry to hear that you received a parking fine. I have sent you a request, so we can look into this further for you. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, Carol and Neil helped us plan and order our kitchen they were both very knowledgeable and gave us some brilliant advice. 5* service.

12 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

Hi Wendy, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Carol and Neil in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

The manager of wicks Carlisle is a God…

The manager of wicks Carlisle is a God send he was the only person who could sort out in one phone call what customer service in south Africa couldn't do after 8 days of stress and failed promises. Give the man a good Xmas bonus.

2 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

Hi Paul, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Highly recommend

Excellent service from Wickes, Carlisle
Elliot came to our home to discuss solar panel installation, he was knowledgeable, professional and couldn’t have been more helpful.
We know exactly what we’re getting, how it works and at a great price.
Thank you Elliot.
Also thanks to Neil and Lisa in setting up the appointment.
Highly recommend Elliot and Carlisle Wickes

23 de septiembre de 2025
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

Hello Helen, thanks for your wonderful feedback and I'm delighted that Elliot from our Carlisle store was super helpful throughout your solar panel project! - Dylan

Valorada con 5 estrellas sobre 5

Fast delivery from ordering.

Fast delivery from ordering.
Alice was friendly and polite.

16 de septiembre de 2025
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

We're glad you found our delivery fast and ordering easy. We appreciate your kind words about Alice. -AK

Valorada con 5 estrellas sobre 5

Very friendly and helpful

When looking to buy a new Kitchen the staff were very friendly and helpful, Neil the store manager explained everything thing in detail, including prices and quality , he was also very good with payment details and delivery

9 de septiembre de 2025
Opinión espontánea
Logotipo de Wickes - Carlisle

Respuesta de Wickes - Carlisle

We appreciate you taking the time to share your experience. We're happy to hear that Neil was helpful when you were buying your new kitchen, and that he explained everything in detail. -AK

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