Wickes - Dorking Opiniones 

142
TrustScore: 5 sobre 5

4,8

Vincent Lane, Dorking Surrey, RH4 3HQ, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was very pleased with the advice and support I received from Julie during the design stage and the fitter Kevin also did an excellent job. Overall I am very pleased with the completed kitchen. The o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent,friendly and helpful customer service from 'Jess' at the Dorking branch of Wickes on recent visit (1st Aug). Whilst searching for metal protective spray, she was most helpful looking up pro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The Wickes Dorking branch is always my preferred store because of the super helpful staff. Everyone is always wiling to help, whether it’s carrying heavy items to my car (thank you Dan), finding parti... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I wish that I had read these reviews prior to ordering from Wickes. This month alone so many delivery complaints!! I waited in for 3 hours ( time slot by City sprints) . Then got a text in the la... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Dorking

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

142 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(142)

14.037 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Craig is always helpful and customer…

Craig is always helpful and customer focused. Good merchants in dorking.

23 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi Dave, thanks for taking the time to share this feedback, we are pleased to hear that Craig is always helpful. We appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Kitchen from Wickes Dorking

We had a fantastic experience with Domnic at Wickes Dorking, starting from an extremely helpful in-store design consultation, through to placing the order and arranging delivery for our kitchen.

The products we ordered were of good quality and easy to assemble.

14 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi Jake, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and hope you enjoy your new space. - FB

Valorada con 5 estrellas sobre 5

A pleasant experience

I felt that the staff were very helpful, especially in telling me where stuff was as it's quite a big store. Also, I felt quite comfortable walking around the store as it was clean and tidy. I would definitely go back again and it will get highly recommended by myself. Well done Wickes Dorking 👏🏻

15 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi Graham, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Helpful Staff

I found the staff very pleasant and very helpful, the store was very neat and tidy and well stocked. :)

17 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi Tracy, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Great service from the team in Dorking

Great service from the team in Dorking. Ace

17 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hello Matt, thanks for your five-star review, and I'm glad that you enjoyed the service in our Dorking store! - Dylan

Valorada con 5 estrellas sobre 5

Craig is a friendly face in a busy day

16 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi Nick, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Craig and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

The Dorking branch of Wickes is the…

The Dorking branch of Wickes is the best in the area. Really helpful staff and the chap on the tills called Craig was very attentive.

16 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi, Ian. Thank you for taking the time to share your review with us. I'm really pleased to see that you found our staff to be really helpful in store. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Very helpful staff that assisted with…

Very helpful staff that assisted with taking heavy items to my car

12 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Greetings Sarah! We're so glad you enjoyed your experience with us, it's great to know that our staff went the extra mile for you. - SW

Valorada con 5 estrellas sobre 5

Thanks for your really helpful and…

Thanks for your really helpful and experienced advice Julie, my project benefitted enormously, I’m very happy with it 👍

15 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi Chris, thanks for taking the time to share this feedback, we are pleased to hear that Julie was really helpful and benefitted your project. We appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Came in to have a bit of a browse and…

Came in to have a bit of a browse and recieved help finding the correct aisle when I asked a man with long hair cycling for charity near the tills. Very impressed to see the store has raised over 8 thousand for brain tumour charity and will definitely be in again to support them.

7 de diciembre de 2024
Opinión espontánea
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Respuesta de Wickes - Dorking

Hi There, thanks for taking the time to share this feedback. RD

Valorada con 5 estrellas sobre 5

Very well laid out Store with wide…

Very well laid out Store with wide range of the usual DIY products and tools. Helpful staff, easy parking.

5 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi, David. Thank you for taking the time to share your review with us. I'm happy to see you found our store to be well laid out with a good range of DIY products available. I'm also pleased to see that you found our staff to be helpful and parking to be easy. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Outstanding store

Excellent store, with friendly, knowledgeable staff offering appropriate advice.

Plenty of parking and good support for local charities.

5 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi Graham, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Easy parking leading to logically set…

Easy parking leading to logically set out displays with easy-to-read price labels on a massive stock. Very friendly and exceptionally helpful staff throughout and great to see Wickes supporting The Brain Tumour charity.
All in all a happy place to shop !

3 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hey Malcolm, thanks for your five-star review, and I'm delighted that you enjoyed your time in our Dorking store! - Dylan

Valorada con 5 estrellas sobre 5

Craig from Dorking Wickes is the best! ;o)

We went to Wickes (Dorking branch) today. Craig greeted us as soon as we entered the store. We bought 6 bags of smokeless fuel and Craig not only helped us put the bags on our trolley, he also offered to put these bags into the boot of our car - we of course accepted! Craig was so friendly and helpful - he is a credit to the Dorking Wickes. Many thanks

29 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi Carla,

Thank you for taking the time to share your positive experience with us, I'm glad to learn Craig was able to provide you with an excellent service. - SF

Valorada con 5 estrellas sobre 5

I am in the process of getting a new Kitchen & Bathroom

I am in the process of getting quotes for a new bathroom and kitchen. I have been communicating with Rupert Hinkes who has been extremely helpful and has fantastic customer service skills. He has very kindly made an appointment with me to size up the kitchen & bathroom and to give me a quote. I have advised Rupert of my budget and he has said he can make it work so I trust him 100%. He has just moved from the Dorking branch but is still making the effort to go out of his way to visit me.
Extremely happy with Wickes and Rupert’s fantastic customer service and so looking forward to getting a new “Camden” kitchen and a bathroom.

28 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi Marie, thanks for taking the time to share this feedback, we are pleased to hear that Rupert has provided you with a great service and is going above and beyond for you, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Been into the Dorking branch several…

Been into the Dorking branch several times recently to get everything I needed to lay laminate flooring. Each time the staff have been very helpful with Dan giving me advice and Craig helping me load packs into the car.

26 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi Caroline, we really appreciate you taking the time to share your positive feedback. We are delighted that Dan and Craig were able to provide such a great service! - SW

Valorada con 5 estrellas sobre 5

I bought a kitchen workto which…

I bought a kitchen worktop which required assistance to get it into my car. Help was on hand from Dan at the Dorking store. He was only too happy to help which is so rare these days. Really grateful so big thanks to Dan, customer service is alive and well.

22 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi Andrew, thanks for taking the time to share this feedback, we are pleased to hear that Dan was able to assist loading the worktop into your car, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

The service received by Kevin is what made me give 5 * was the service I…

What made me give 5 * was the service I received from KEVIN absolutely top-class and beyond his duties.in the purchase of a 1.5 bowl ceramic white sink.
I explain, I live close to Brighton, earlier this year I was interested in a ceramic sink but the price was over the top but this month, it was discounted to under £150.00, and then told out of stock at the Hove branch and Worthing but they have one at Dorking but no delivery,so another day checked it out and told in stock,so set off.Within 10 miles of Dorking found I left my wallet at home,.
I have never used pay by phone before but set it up.
Kevin at store checked it out was helpful in removing it from the shelf and putting this heavy solid ceramic double bowl sink in my car, He really is top service in every way,could not fault his service at all,so thanks again Kevin at Doking

6 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hey Reuben, thanks for your five-star review, and I'm glad that you enjoyed the service from Kevin in our Dorking store! - Dylan

Valorada con 5 estrellas sobre 5

So helpful

I was pushed for time and couldn’t find what I was after Craig spotted me after the second circuit around the same isle and immediately located the things I was after
A very pleasant young man and very helpful
Thank you Craig

18 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hi David, thanks for taking the time to share this feedback, we are pleased to hear that Craig was able to point you in the right direction, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Great customer service

Customer service is great Craig helped me to load my trolley and helped me to the checkout making sure if I needed any assistance. Very pleasant shopping experience.

18 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Dorking

Respuesta de Wickes - Dorking

Hey Rina, thanks for your wonderful feedback, and I'm delighted that Craig in our Dorking store was able to help you! - Dylan

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