Wickes - Erith Opiniones 

84
•
TrustScore: 4.5 sobre 5

4,6

Fraser Road, Madford Retail Park, Old Atlas Work, Erith Kent, DA8 1QX, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I went to Erith store to look at kitchens. Our house needs a new kitchen (having previously had one from Wickes we like the quality) and we met Adrian. He was just amazing and explained us the proces... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I would like to say a big thank you to Sara at Wickes for her excellent customer service. She was extremely helpful, friendly and patient, and went above and beyond to assist me. I really appreciate a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went to my local Wickes in Erith to have a look at kitchens and get some inspiration. Looking around I was approached by Adi (or Adrian) and wow what an eye opening experience. He's knowledge and conf... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I booked two appointments with Wickes. For the first one, they said there was a system error that cancelled my appointment, which is why no one showed up. I rebooked another appointment, but the desi... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. también en la categoría
  3. Empresa de energía solar
  4. Proveedor para baños
  5. Tienda de suministros de cocina

Sobre Wickes - Erith

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • Fraser Road, Madford Retail Park, Old Atlas Work, Erith, Kent, DA8 1QX, Reino Unido

  • +441322439762

4,6

Excelente

TrustScore: 4.5 sobre 5

84 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(84)

14.656 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I came to wickes to get a stick with…

I came to wickes to get a stick with magnet as I dropped my van keys behind me van seat which I couldn't get to after trying for 2 hours. Wickes did not sell them!!! Some absolute gem called serina came to my rescue as she managed to get her hands in the gap!!!! She went above and beyond! Not her job at all but she still did it!!! If only there were more workers in the world like her! Thank you ever so much

23 de febrero de 2025
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hi Bradley, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Serina in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Excellent service from Del and team

Excellent service from Del and team. They went above and beyond. On behalf og Go-forwardyouth.org thank you.

14 de febrero de 2025
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hi Jbecks, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Sarina was very helpful

Sarina was very helpful and friendly. she checked stock availability at other stores and also she called other store to reserve items for me.
definitely be shopping again

10 de febrero de 2025
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hi Satnam, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Amazing staff and friendly

Amazing staff and friendly
Store is the tidy and clean . Happy shopping in Erith

24 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hi There, thanks for taking the time to share this feedback, we are pleased to hear that the staff were amazing, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Sarah on checkout was really helpful…

Sarah on checkout was really helpful thank you

24 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hi Daryl, thanks for taking the time to share this feedback, we are pleased to hear that Sarah was really helpful, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Amazing amazing

The whole crew is amazing , specially max . He's experienced an knows he's stuff ,the rewards are nice I would recommend the shop 100 .
Max , del they all know there stuff.

20 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hi Rosemeen, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Max and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into the store. - FB

Valorada con 5 estrellas sobre 5

Debbie was very helpful

Debbie was very helpful, both on the phone and when I arrived in store. She went able and beyond to help me find the right door, including the size and colour.

17 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hi Georgina, thanks for taking the time to share this feedback, we are pleased to hear that Debbie was very helpful, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Store was really clean

Store was really clean, staff are really friendly and helpful, come here all the time

8 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hi Niko,

Thanks for taking the time to leave us your feedback about your recent trip to Wickes, I'm glad to learn that the store was clean the staff were friendly and also helpful which is exactly how we want all our customers to feel. - SF

Valorada con 5 estrellas sobre 5

Debbie was unbelievably helpful

Debbie was unbelievably helpful. Fantastic customer service. Nice to see it still exists!

18 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hi Jon, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Honestly

Honestly, I couldn’t fault the staff today they was amazing special
Sushma so helpful I would definitely recommend this store thank you. DA8 1QX

30 de noviembre de 2024
Opinión espontánea
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Respuesta de Wickes - Erith

Hello Margaret, thanks for your amazing feedback, and I'm glad that you enjoyed the service in our Erith store! - Dylan

Valorada con 5 estrellas sobre 5

Bushman & Kiran were amazing in helping…

Bushman & Kiran were amazing in helping me with a box that I needed to return something. 5 star service. Thank you.

21 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hey Rebecca, thanks for your five-star review, and I'm glad that Bushman and Kiran were able to help you in our Erith store! - Dylan

Valorada con 5 estrellas sobre 5

Very impressed

Very impressed with the service from Max at Erith store. Found what I needed and took time to answer all my questions and give me right product as I was unsure what I needed.

21 de octubre de 2024
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hey Rachel, thanks for your five-star review, and I'm glad you're impressed with the service from Max in our Erith store! - Dylan

Valorada con 5 estrellas sobre 5

Excellent

We have used Wickes for our bathrooms and kitchen, and on both occasions the service was excellent. During our most recent project (kitchen), the fitters (Kasey Somerville and John Brennan) were outstanding. Their workmanship was top-notch and, when unanticipated issues arose, they gave excellent advice and solved every problem (making tweaks to the original kitchen design to accommodate an oddly shaped room, advising on issues with floorboards and moving a water meter etc.). They coordinated plastering, tiling, electrics, plumbing etc. without any hassle, and also worked extra hours/days to ensure everything was completed on time. They were punctual, tidy and friendly throughout. Highly recommended.

27 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hey Eamon, thanks for your wonderful feedback, and I'm glad that you loved the service from Kasey and John throughout your kitchen installation. It makes us proud that you would recommend us and enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Bathroom design

Bathroom design

10 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hey Angelina, thank you for your positive review, we are glad that you enjoyed the bathroom design experience, enjoy your new space. - Dylan

Valorada con 2 estrellas sobre 5

More panels missing from our original…

More panels missing from our original kitchen order. Work top missed off the order. Screw that snap off while screwing in the dishwasher. Wrong adhesive kit ordered for the work top.
I am not surprised that Wickes have made all of their kitchen and bathroom staff redundant at Erith and at other stores!

23 de agosto de 2024
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD

Valorada con 1 estrellas sobre 5

Wickes just simply forgot to order the worktops

The sales assistant and planner were helpful. We ordered the bespoke kitchen (Sofia) in May and fitters due to start 12th August. Today we find out that Wickes simply forgot to confirm the work tops. So We are now without a work top. No one knows who is to blame as they all blame each other. The fitters now have to delay their next job. I have to take additional time off work which I will seek compensation for. Wickes motto Lets do it Right, is it a bit stupid as they dont do it right. Unfortunately like a lot of big companies they talk a good job and thats all, their Customer Service dept is woeful, they never pick up the phone and take days to answer an email. They were even going to deliver our appliances on the same day the fitters were taking out the old kitchen...........honestly you couldnt make it up. Appalled by their sheer lack of customer service and no urgency to do anything or make it right. Be warned if you order from them. If I could give no stars I would!

14 de agosto de 2024
Opinión espontánea
Logotipo de Wickes - Erith

Respuesta de Wickes - Erith

Hi Kazz,
Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the issues you have experienced regarding the delay in your kitchen project. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

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