Wickes - Hanger Lane Opiniones 

130
TrustScore: 5 sobre 5

4,8

Quill Street, Hanger Lane, Ealing London, W5 1DN, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had to change our delivery dates on the tiles too many times as the builder was on holiday and the works were stalled, But the manager Ali was exceptional as he went out of his was to help us resch... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The service from Pam was excellent. She was so helpful and gave me some really information and was very knowledgeable about the products available.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My many thanks to Michelle and Steff at the Hanger Lane Wickes. They were both very helpful in getting the product needed in a very timely manner. Both staff members were friendly and efficient. Keep... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Hadz was a very polite and helpful staff whilst there was another lady who was on customer service desk looked at us twice and ignored us and kept scrolling her phone screen, Hadz noticed whilst sh... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Hanger Lane

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • Quill Street, Hanger Lane, Ealing, London, W5 1DN, Reino Unido

  • +442088106793

4,8

Excelente

TrustScore: 5 sobre 5

130 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(130)

13.581 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great store with brilliant staff

Great store with brilliant staff, especially Hadz and Seema who always go out of their way to help (I call Hadz the Wickes encyclopaedia!)

7 de marzo de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

We're happy to hear that our store and staff including Hadz and Seema provided you with a brilliant experience. We appreciate your positive feedback and acknowledgment of our team's efforts. -AK

Valorada con 5 estrellas sobre 5

Such an amazing service from Sema

Such an amazing service from Sema
She went out of her way to help me
She did find the doors and all the bits I need it thank you

6 de marzo de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Mend,

We're delighted to hear that you received amazing service from Sema! We appreciate you sharing your experience with us. -Ellysse

Valorada con 5 estrellas sobre 5

Wickes Hanger Lane is great and Hadz…

Wickes Hanger Lane is great and Hadz made my day. She was friendly, patient, and took the time to explain things clearly, which made everything much easier. Her knowledge and willingness to help really stood out and made my visit enjoyable. Excellent customer service.

28 de febrero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Dalia.

We appreciate you taking the time to share your experience at Wickes Hanger Lane. We're happy to hear that our team member was friendly, patient, and helpful. Thank you for your feedback!
- PP

Valorada con 5 estrellas sobre 5

Thanks Hadz!

I had a really positive experience at Wickes thanks to Hadz. She greeted me with a smile, was friendly and approachable, and went out of her way to help me find what I needed. Her customer service really stood out and made my visit easy and pleasant. Thank you for the excellent service!

28 de febrero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi AA.

We appreciate you sharing your experience. We're happy to hear that Hadz was friendly, approachable, and helpful. We value your feedback regarding the excellent service you received, and we thank you for your kind words.- PP

Valorada con 5 estrellas sobre 5

Hadz was perfect

Hadz was perfect, great customer service!

28 de febrero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi, Alan. Thank you for taking the time to share your review with us. We're really pleased to see that Hadz provided a great customer experience during your visit. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Great store and great service

Great store and great service. Best regards, Seema and Hadz.

27 de febrero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi, Thank you for taking the time to share your experience with us! -SM

Valorada con 5 estrellas sobre 5

If you ever need anything go and see…

If you ever need anything go and see Hadz. She is an amazing person, very helpful and knowledgeable.
She should be head of customer service!

21 de febrero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Shaf, Thanks for taking the time leaving your review. We're happy to hear that Hadz was able to help you and provide lots of knowledge. This is the level of service we aim to achieve in all our stores. Thanks again for the kind feedback. -JL

Valorada con 5 estrellas sobre 5

Had a lovely experience this week…

Had a lovely experience this week shopping at Wickes, thank you to Hadz from Hangerlane for helping me and advising me on relevant products that I needed. Thank you.

19 de febrero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Hani.

We appreciate you sharing your feedback with us. We're so glad to hear that you had a lovely experience and that our team member was helpful in advising you on the products you needed.
- PP

Valorada con 5 estrellas sobre 5

Hadz was so helpful and efficient…

Hadz was so helpful and efficient really impressed

14 de febrero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

We appreciate you taking the time to leave us such positive feedback. We are so glad to hear that you were impressed with the efficient help received from Hadz. -AK

Valorada con 5 estrellas sobre 5

Hanger Lane Branch

I always receive excellent service from the staff in the Hanger Lane Branch, mainly Hadia and Seema. I’ve been coming to the branch daily for years and it’s great to see familiar faces, who know and do their job very well!

14 de febrero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi, Paula. Thank you for taking the time to share your review with us. We are delighted to see that you always received excellent customer service during your visits to our Wickes store in Hanger Lane. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Hadz and Seema were the best

Hadz and Seema were the best, their smiles were enough for me to leave a review down. They helped me get assistance to find the products I needed and on top of that they helped me open my first trade account with wickes which I was well happy about. Thanks Hadz and Seema!

14 de febrero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Mateo, We're happy to hear that you had such a positive experience. We appreciate you mentioning the assistance you received and that we could help you open your first trade account. Thanks again for the kind feedback. -JL

Valorada con 5 estrellas sobre 5

We bought solid oak shelves that are…

We bought solid oak shelves that are great value. Michelle has helped us find them.

12 de febrero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Alexander We're happy to hear that you found great value in our solid oak shelves. We appreciate your positive feedback and are glad we could help. -LC

Valorada con 5 estrellas sobre 5

Hadz Very good

Hadz Very good, I am very happy From the lady
Hadz

12 de febrero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Ali,

Thank you for sharing your feedback. We appreciate your kind words about the service you received from Hadz. -Ellysse

Valorada con 5 estrellas sobre 5

I can’t recommend the Hanger Lane store enough

I can’t recommend the Hanger Lane store enough, specifically because of Hadz. She is always cheerful and has such a polite, lovely manner that makes every visit a pleasure.
She truly goes the extra mile, taking the time to thoroughly explain products so I feel confident in what I'm buying. I always ask for her by name because she’s so helpful—she even assists with carrying heavy items to make things easier for me. If you’re stopping by, definitely ask for Hadz!

6 de febrero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi MM, Thank you for telling us about your visit to our Hanger Lane store and in particular how you always find our colleague Hadz. Your comments are very much appreciated. Thank you for taking the time to leave us a five-star review. - DG

Valorada con 4 estrellas sobre 5

Always Reliable and Good Customer service

During last week and before that I had several visits to Wickes - Hanger Lane and always I had good experience.
Prices, products range and quality in Wickes are much better than it's competitors.
And one thing which is more worthy for me is their customer service.
On my last visit to Wickes - Hanger Lane, I had some items for return which one of them was bought from another Wickes store.
"Michelle" and "Asim" kindly spent considerable time and effort to sort it out and at the end of the day they saved me an extra trip to original store for last item return.
Thanks 🙏🏻

31 de enero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Mohammad, Thank you for taking the time to share your feedback. It is wonderful to hear that Michelle and Asim were able to help you out returning your items! -SM

Valorada con 5 estrellas sobre 5

Served by Hadz who was extremely…

Served by Hadz who was extremely helpful and assisted me with finding everything I needed.

21 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Hanger Lane

Respuesta de Wickes - Hanger Lane

We appreciate you taking the time to leave us this great feedback. We are so happy to hear that Hadz was helpful and assisted you well. -AK

Valorada con 5 estrellas sobre 5

Great store, even better staff

Purchased a number of items and had the pleasure of being served by Hadz. She was excellent. She was helpful and attentive. Above all, very friendly! Thanks Hadz

29 de diciembre de 2025
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Mustafa,

We're happy to hear that you enjoyed your shopping experience and that Hadz provided excellent service through their attentiveness and friendliness. Thank you for sharing your experience with us. -Ellysse

Valorada con 5 estrellas sobre 5

I was wellcomed by hadz hence felt very…

I was wellcomed by hadz hence felt very comfortable as I have little knowledge about building. hadz guided me through the products I needed as well as personally show ing which row the item was in . I felt she’s very knowledgeable and this experience made me come back again the next day again the service was excellent .

5 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Hanger Lane

Respuesta de Wickes - Hanger Lane

Hi, Thanks for taking the time leaving your review. We are happy to hear that Hadz was able to get the products you were looking for and showing you the row that the items are in this is the level of customer service we aim to provide. Thanks again for the kind feedback. -JL

Valorada con 1 estrellas sobre 5

Beware

Just come to our attention when Chimney Cooker Hood appliance failed after 7 years that it was incorrectly installed, not as per installation manual instructions and assume this is what reduced the recommended lifespan of the appliance.

Our expensive kitchen will now be left with an unsightly damaged to the back above the Hob as the Cooker Hood has to be lowered, showing original fixture points.

So be aware the installers used by Wickes do not always know what they are doing.

5 de enero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hello Hayward-Nunes,, thanks for your valuable feedback and I'm really sorry to learn of your cooker hood failing. If you can please reply back to the private message I've sent you on trustpilot we can look into this further for you. - Dylan

Valorada con 5 estrellas sobre 5

Hadz & Seemz

Indeed, in the immortal words of James Brown:
"This is a man's world, But it wouldn't be nothing, Without a woman or a girl"
And that girl or girls are Hadz and Seemz at Wickes.
Both Hadz and Seemz are not only professional and efficient, but are always very polite in coming forward to assist with queries and item location.
Always friendly and warm in the manners.
Indeed, assets to Wickes.

5 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Hanger Lane

Respuesta de Wickes - Hanger Lane

Hi Khalid,

We appreciate you taking the time to share your positive experience. We're happy to hear that Hadz and Seemz were helpful and professional. It's great to know their assistance made a difference. Thank you for your feedback! -Ellysse

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