Wickes - Hanger Lane Opiniones 

155
•
TrustScore: 5 sobre 5

4,8

Quill Street, Hanger Lane, Ealing London, W5 1DN, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Our local wickes is our first choice when we need DIY bits and pieces. Hadia, one of the assistants in particular has always been very helpful and goes out of her way to make our shopping experience e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Hadz was super friendly and helpful when setting up my trade account. I hope the company recognise her efforts in customer service, great job well done.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Hadz at Wickes Hanger Lane gives customer service that is truly second to none! Every single visit, she goes well out of her way to help—even during peak, busy hours. Her attitude and helpfulness are... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Wickes falls to send confirmation of a cancelled order even after more then two days after it is cancelled before delivery is made. All the customer service call operator suggest is tell me to wait. C... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. también en la categoría
  3. Empresa de energía solar
  4. Proveedor para baños
  5. Tienda de suministros de cocina

Sobre Wickes - Hanger Lane

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • Quill Street, Hanger Lane, Ealing, London, W5 1DN, Reino Unido

  • +442088106793

4,8

Excelente

TrustScore: 5 sobre 5

155 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(155)

14.688 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great store, even better staff

Purchased a number of items and had the pleasure of being served by Hadz. She was excellent. She was helpful and attentive. Above all, very friendly! Thanks Hadz

29 de diciembre de 2025
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Mustafa,

We're happy to hear that you enjoyed your shopping experience and that Hadz provided excellent service through their attentiveness and friendliness. Thank you for sharing your experience with us. -Ellysse

Valorada con 5 estrellas sobre 5

I was wellcomed by hadz hence felt very…

I was wellcomed by hadz hence felt very comfortable as I have little knowledge about building. hadz guided me through the products I needed as well as personally show ing which row the item was in . I felt she’s very knowledgeable and this experience made me come back again the next day again the service was excellent .

5 de enero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi, Thanks for taking the time leaving your review. We are happy to hear that Hadz was able to get the products you were looking for and showing you the row that the items are in this is the level of customer service we aim to provide. Thanks again for the kind feedback. -JL

Valorada con 1 estrellas sobre 5

Beware

Just come to our attention when Chimney Cooker Hood appliance failed after 7 years that it was incorrectly installed, not as per installation manual instructions and assume this is what reduced the recommended lifespan of the appliance.

Our expensive kitchen will now be left with an unsightly damaged to the back above the Hob as the Cooker Hood has to be lowered, showing original fixture points.

So be aware the installers used by Wickes do not always know what they are doing.

5 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Hanger Lane

Respuesta de Wickes - Hanger Lane

Hello Hayward-Nunes,, thanks for your valuable feedback and I'm really sorry to learn of your cooker hood failing. If you can please reply back to the private message I've sent you on trustpilot we can look into this further for you. - Dylan

Valorada con 5 estrellas sobre 5

Hadz & Seemz

Indeed, in the immortal words of James Brown:
"This is a man's world, But it wouldn't be nothing, Without a woman or a girl"
And that girl or girls are Hadz and Seemz at Wickes.
Both Hadz and Seemz are not only professional and efficient, but are always very polite in coming forward to assist with queries and item location.
Always friendly and warm in the manners.
Indeed, assets to Wickes.

5 de enero de 2026
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Khalid,

We appreciate you taking the time to share your positive experience. We're happy to hear that Hadz and Seemz were helpful and professional. It's great to know their assistance made a difference. Thank you for your feedback! -Ellysse

Valorada con 5 estrellas sobre 5

Hadz was amazing

Hadz was amazing, she helped and made us feel welcome, all while providing service with a smile. Genuinely would go in again to this branch for service like this.

29 de diciembre de 2025
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Yousuf.

We appreciate you taking the time to leave us this feedback. We're so glad to hear that you felt welcome and received amazing service with a smile!- PP

Valorada con 5 estrellas sobre 5

Exemplary front desk/checkout team👍🏼👍🏼

In last three months- I've been visiting the Hanger Lane Wickes branch and ordering multiple click & collects almost everyday for the ongoing projects. The entire team of ladies working at the front desk/checkout have been really friendly and special mention for HADZ, who consistently goes well above the call of duty to help me and the other customers. Their genuine helpfulness and sheer professionalism makes every visit a pleasant experience for me as a customer who often requires pro advice and reassurance!

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Syedimadul,

We're happy to hear that our team's friendliness and professionalism made your visits pleasant. We appreciate you mentioning the exceptional service you received from Hadz. Thank you for your positive feedback. -Ellysse

Valorada con 5 estrellas sobre 5

Hadz is always helpful and pleasant…

I am a regular at this branch. Hadz is always helpful and pleasant member of staff. Always greets with you a welcoming smile, 10/10 for customer service!

20 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi, Jamal. Thank you for taking the time to share your review with us. We are really happy to see that, Hadz, is always helpful and pleasant during your visits, providing excellent customer service. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Best CS

I’ve been a customer here for a while now, and most of the time I’m served by Hadz. She’s easily one of the most genuinely helpful and friendly people I’ve met. Always warm, always willing to go the extra mile, and always making the experience pleasant. Great customer service every time!

19 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Dej,

We appreciate you taking the time to share your feedback. It's great to hear that Hadz is helpful, friendly and goes the extra mile. Thank you for your kind words. -Ellysse

Valorada con 5 estrellas sobre 5

Hadia was helpful with her advice on…

Hadia was helpful with her advice on how to use the paint I purchased and all around provided wonderful customer service. Thank you!

15 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi, Riaz. Thank you for taking the time to share your review with us. We are really pleased to see that, Hadia, provided excellent customer service and advice. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

I have visited wicks many times and I…

I have visited wicks many times and I must say I always choose the same employee to help me! Hadz is very friendly, knowledgeable and has a very bubbly personality. She’s very patient and also gives great ideas which always helps.

16 de octubre de 2025
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi Amena, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Hadz in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Decorating equipment

Came in looking for decorating equipment, wasn't exactly sure what I needed and had fantastic customer service from Hadz, she went above and beyond in helping me get everything I needed. She was a gem.

16 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Hanger Lane

Respuesta de Wickes - Hanger Lane

Hey Liz, thanks for your wonderful feedback, and I'm delighted that Hadz in our Hanger Lane store was really helpful throughout your visit! - Dylan

Valorada con 5 estrellas sobre 5

Shout out for Hadz at Hanger Lane

I really wanted to give a shout out for Hadz at Hanger Lane. She is one of the best assistants. I have been many times to Wickes over the last couple of years and she is polite and is always similing . Every time I visit Hanger Lane I ask for Hadz as I know I will get excellent customer service and help from her. She is great!
Thanks Hadz for all your assistance.

10 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Hanger Lane

Respuesta de Wickes - Hanger Lane

Hi Margaret, We appreciate you taking the time to share your experience. We're happy to hear that you consistently receive excellent customer service and helpful assistance. Thank you for your positive feedback regarding the team's politeness and helpfulness. -LG

Valorada con 1 estrellas sobre 5

Watch out on receiving delivery: inspect each item

Watch out on receiving delivery from Wickes. I only found out after delivery that a bag of kiln dried sand was wet with condensation inside the bag. On asking for replacement, the store claimed that I signed an acknowledgement on delivery that the sand was "clear and dry". This is untrue. I only signed a receipt of delivery of all the ordered items, but on specific items. Never has been this practice. Watch out: quality of items delivered are inconsistent -- sometimes very bad, and vary from one order to another order: including top soil, etc.

12 de septiembre de 2025
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

Hi there, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. - AH

Valorada con 5 estrellas sobre 5

Great Customer service

Great Customer service !
Fast service
No waiting in line
Kind workers
Usually most things in stock
Workers always happy and ready to help.

5 de agosto de 2025
Opinión espontánea
Logotipo de Wickes - Hanger Lane

Respuesta de Wickes - Hanger Lane

Thank you for taking the time to leave your review! We are happy to hear that you had a positive experience with our fast service and kind staff.
- PP

Valorada con 5 estrellas sobre 5

Thank you to Susan and Hads and Asim

Thank you to Susan and Hads and Asim, putting a massive order in for me. Making it very helpful and supportive. I am a regular customer, thank you team.

Hani

9 de agosto de 2025
Opinión espontánea
Logotipo de Wickes - Hanger Lane

Respuesta de Wickes - Hanger Lane

We appreciate you sharing your positive experience with us. We are so happy to hear that Susan, Hads and Asim provided helpful support with your order. Thank you! -AK

Valorada con 5 estrellas sobre 5

Staff were at ease and on point

12 de julio de 2025
Opinión espontánea
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Respuesta de Wickes - Hanger Lane

We appreciate you taking the time to leave us this great review! We're so glad that our staff made your visit a positive one-GS

Valorada con 5 estrellas sobre 5

Hadz gave amazing customer service and…

Hadz gave amazing customer service and was excellent and professional. Asset to the team

12 de julio de 2025
Opinión espontánea
Logotipo de Wickes - Hanger Lane

Respuesta de Wickes - Hanger Lane

We appreciate your five-star review! We're glad you received excellent and professional customer service from our team member Hadz. It's great to hear about your positive experience-GS

Valorada con 5 estrellas sobre 5

In all walks of like I have said a…

In all walks of like I have said a smile few kind words ready to help in anyway when can just do it. As you don’t know what the other person is going through. And today Hadz was all if the above and more, she genuinely changed my day she changed my whole day by a simple beautiful smile and she was bursting with so much positivity that I always wish we had more ppl like her. Hadz your kindness and the person you are will never be forgotten. She is amazing and thank you for being you and for changing my day for the better. Xx

10 de julio de 2025
Opinión espontánea
Logotipo de Wickes - Hanger Lane

Respuesta de Wickes - Hanger Lane

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Hadz in our store and that they provided you with help and put a smile on your face. -AH

Valorada con 5 estrellas sobre 5

Got served by lovely lady today called…

Got served by lovely lady today called hadz. Went above and beyond for customer services — high recommend this wicks due to her help.

Thank you

4 de julio de 2025
Opinión espontánea
Logotipo de Wickes - Hanger Lane

Respuesta de Wickes - Hanger Lane

We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear about the positive experience you had with Hadz at our Hanger Lane store and that they went above and beyond to help.

-AK

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