I phoned Wickes Maidstone to request a home visit for my elderly parents as they wanted to update their bathroom. I arranged for Abbie to visit us after explaining a bit about their accessibility need... Ver más
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Consulta las opiniones de los clientes
Staff were amazingly helpful, both on the phone and in store, when we made a complex set of purchases which we could not have gotten anywhere else. Special mentions to Tracy, Callum and Sam.
La empresa ha respondido
Customer Services were brilliant and took time to help me find what I needed. At the till Jim (Maidstone Store) was friendly and showed that my custom was valued. Great experience for a few d... Ver más
La empresa ha respondido
Jim was polite and courteous. A really refreshing experience in a world where most things are automated and you don’t speak to anyone. Been to this store a few times recently and all the staff have be... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Wickes - Maidstone
Escrito por la empresa
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Información de contacto
St Peters Street, Maidstone, Kent, ME16 0SN, Reino Unido
- +441622690346
4,8
Excelente
221 opiniones
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Abbie provides excellent customer service
I phoned Wickes Maidstone to request a home visit for my elderly parents as they wanted to update their bathroom. I arranged for Abbie to visit us after explaining a bit about their accessibility needs. Abbie spent time with my parents getting to know what they needed and how they would use the bathroom. We visited Abbie in store today to review her design options and finalise the specific details needed. From start to finish, Abbie was really helpful, friendly and patient, ensuring that everything we needed was done. Nothing was too much trouble.
31 de julio de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Great customer service from Jim this…
Great customer service from Jim this afternoon much appreciated
29 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
Thank you for your wonderful review! We are so pleased to hear that Jim provided great customer service this afternoon. We truly appreciate your kind feedback. -AK
Jim that served me was more than…
Jim that served me was more than helpful, friendly and very knowledgeable will make my way to him again.
29 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
Thank you for taking the time to share your wonderful feedback. We're so pleased to hear that Jim was helpful, friendly, and knowledgeable. We appreciate your kind words! -AK
Jim was polite and courteous
Jim was polite and courteous. A really refreshing experience in a world where most things are automated and you don’t speak to anyone. Been to this store a few times recently and all the staff have been very friendly!
27 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
Hi B Bamber,
We're so pleased to hear about your positive experience! It's wonderful that our staff, especially Jim, were polite and friendly, making your visits refreshing. Thank you for your kind feedback! -Ellysse
Jim on the tills was very helpful
Jim on the tills was very helpful, thank you
27 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
Hi Duncan, Thank you for taking the time to share your 5-star review. We are so glad to hear that Jim on the tills was very helpful. We truly appreciate your kind words. - Sean
Excellent member of staff - Jim
Excellent, could not locate item initially as it was down an aisle that had no customer access for maintenance. A member staff (Jim) was incredibly helpful at locating and bringing the required item, and then putting it through the till immediately.
27 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
We're so pleased to hear about your excellent experience! It's wonderful that Jim was incredibly helpful in locating your item and assisting you at the till. Thank you for your kind feedback. -AK
Staff were amazingly helpful
Staff were amazingly helpful, both on the phone and in store, when we made a complex set of purchases which we could not have gotten anywhere else. Special mentions to Tracy, Callum and Sam.
20 de junio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
We're so pleased to hear about your excellent experience with our team, both over the phone and in-store. It's wonderful that Tracy, Callum and Sam were able to assist with your complex purchases. Thank you for your kind feedback! -AB
Helpful staff
Jim, member of staff serving was very helpful and friendly.
20 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
Thank you for your wonderful five-star review, Phil! We are so pleased to hear that Jim was very helpful and friendly during your visit. We truly appreciate your kind feedback. - AB
One of the staff memeber's
One of the staff memeber's, Jim, helped me alot with choosing and looking for the best mixer for my sink. Very friendly and knowledgable.
8 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
Hi Pat, Thank you for your review about our team member Jim in our Maidstone store. We are pleased that Jim was able to help you with your mixer tap purchase. Many thanks for your business.
Jim the paint expert.
I had known idea of what the paint was called, just had pictures but had such great help from a lovely guy called Jim.and he got exactly what paint i wanted. Overall really good experience.
22 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
Hi Luke, Thank you for your review about our colleague Jim in our Maidstone store. We are pleased that Jim was able to help you with the paint you wanted. We hope your painting goes well, many thanks for your business.
Excellent team
Excellent team, real products! Very helpful as well 👍😎 Jim - superman!
20 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
Hi, Philip. Thank you for taking the time to share your review with us. We're delighted to see you found our staff to be excellent and helpful. Thank you again for your valuable feedback. - Scott H
Respuesta de Wickes - Maidstone
Hi Terry, thank you for taking the time to share your 5-star review. We are so glad to hear that our team member was really helpful. We appreciate your kind words. -LG
Found what I was looking for very…
Found what I was looking for very easily at the Maidstone branch. Staff were friendly and informative in particular Jim, who was very helpful. A good range of products and competitive prices. Would highly recommend 👌.
3 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
We're so pleased to hear about your positive experience! It's wonderful that you found what you were looking for easily and that Jim was friendly and informative. Thank you for your kind feedback! -AK
Thank you to Sam w for efficiently…
Thank you to Sam w for efficiently sorting out our click and collect order for us tonight. Friendly and polite service.
21 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
Hi Gemma, we're so pleased to hear that you received such efficient, friendly, and polite service for your click and collect order. Thank you for your kind words! -LG
I would like to commend the excellent…
I would like to commend the excellent service I received during my recent visit. The staff member(Jim) I interacted with was exceptionally easygoing and provided invaluable assistance throughout my purchase. Their helpful demeanor significantly enhanced the overall experience. This level of customer care is truly appreciated. I am very satisfied with the service provided.
20 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
Hi, Suvash. Thank you for taking the time to share your review with us. We're delighted to hear that Jim provided such helpful and friendly service during your visit, making for an excellent shopping experience. Thank you again for your kind feedback. - Scott H
,
Good old fashioned service.
We went into Wickes without knowing exactly what we needed to paint our fence. Jim took us round and helped with our choice. He was extremely helpful, good old fashioned service. Would definitely choose Wickes again.
20 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
We're so pleased to hear about your positive experience and that Jim was able to provide such helpful service. We appreciate your kind words and look forward to welcoming you back again. -AK
Excellent service from Jim at Maidstone…
Excellent service from Jim at Maidstone who was helpful and friendly.
17 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
Hi, Graham. Thank you for taking the time to share your review with us. We're really pleased to see that Jim was friendly and helpful during your visit to our Wickes store in Maidstone. Thank you again for your kind feedback. - Scott H
Great helpful customer service
Great helpful customer service, plumbing advise from the guy in the cowbow hat, and Till service from Jim was exceptional, what a team.
15 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
Hi Simion, we're so pleased to hear that our team provided such great customer service and plumbing advice. It's fantastic to know that you had such a positive experience! -LG
Thanks Jim for actual customer service
A really refreshing experience thanks to the friendliness and knowledge of Jim (Maidstone). I find DIY places a bit intimidating as a woman, but Jim’s friendliness made any nerves ebb away quickly. He was jovial, relaxed, friendly and shared his extensive background in paint, offering that we could draw upon it if we ever needed guidance.
Customer purchases can be so impersonal and sterile, but Jim went way beyond a transaction and delivered exceptional service which is long forgotten in modern society. Thank you Jim.
15 de julio de 2026
Opinión espontánea
Respuesta de Wickes - Maidstone
We are so pleased to hear about your positive experience with Jim. It's wonderful that his friendliness and knowledge made your visit so enjoyable and informative. We appreciate your kind words about the exceptional service provided. -AK
Respuesta de Wickes - Maidstone
Hi, We are so glad to hear you had a positive experience and that our team member at the till was welcoming. We appreciate your kind words. -LG
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