Worktop Express Opiniones 

70.128
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Brilliant from start to finish. I had an issue with a discount code but customer service had a very fast reply and sent over a quote. Their dedicated delivery team were great and went above their duti... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The showroom has a selection so you can see the worktop in person. We chose the walnut wood worktop, when oiled it looks like furniture. The delivery was fast, they delivered on the day we chose and p... Ver más

Valorada con 5 estrellas sobre 5

Very good quality ,solid oak worktops . Great customer service. Explain all about the care of the worktops and which is the underside, any problems or queries to ring them. Delivery fast and on t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just over a week from bespoke order to delivery. Better price than rival company and I am really pleased with the now installed worktops. So glad that I used the bespoke service, which I think is grea... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros de cocina
  2. también en la categoría
  3. Tienda de mobiliario para cocina
  4. Tienda para la reforma del hogar

Escrito por la empresa

The UK's leading online worktop specialist, offering unbeatable value and unmistakable quality.

www.worktop-express.co.uk Details

Escrito por la empresa

The UK’s #1 online worktop supplier
As the worktop specialists with over 10 years’ experience, you can shop with confidence at Worktop Express.
Choose a delivery day to suit you
Our in-house 2Man delivery team will deliver to a ground floor room of your choice – just let us know when you want us to deliver. Next day delivery available!
Exceptional worktops for every home that won’t cost the Earth
We have carefully curated our range to provide something for everybody at every price point – without compromising on quality.
We’re with you every step of the way
Need help choosing your worktops? Need your worktops customised? Need some advice on keeping your surfaces looking their best? We have it all covered.

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

70 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(70.128)

2480 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great company

Great company, super quality worktops. Really professional friendly delivery driver drivers. Fast and efficient service. Next day delivery, what more could you ask for.

7 de septiembre de 2026
Valorada con 1 estrellas sobre 5

Terrible quality and even worse customer support

Extremely disappointing experience with Worktop Express.

We purchased a worktop which subsequently developed significant swelling/lifting. When we raised this as a potential product-quality issue, Worktop Express relied on the manufacturer's assessment and ultimately refused to accept responsibility.

What makes the situation particularly frustrating is that the manufacturer attributed the damage to moisture, despite the circumstances surrounding the installation. **At the relevant time, the property did not even have water access**, making their explanation extremely difficult to reconcile with the actual circumstances.

We also confirmed that a moisture- and water-resistant barrier had been applied around the sink cut-out, and this information was provided to the manufacturer. Despite this, Worktop Express simply repeated the manufacturer's conclusion and closed the claim.

The issue for me is not just the refusal of the claim, but the complete lack of meaningful investigation or ownership from the supplier. When a product fails, I would expect the company that sold it to properly investigate whether there is a product-quality issue and make a genuine effort to resolve the matter.

Instead, we were essentially left with a manufacturer assessment and a refusal to engage any further.

Very poor customer service and, in my view, a disappointing failure to stand behind the quality of the product they supplied.

22 de mayo de 2026
Opinión espontánea
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Respuesta de Worktop Express

Hello Amber,

Thank you fro taking the time to leave us this review.

We are sorry to hear that you remain dissatisfied with the outcome of your claim.

We would, however, like to clarify that the matter was investigated and the information provided to us, including photographs and details regarding the installation and the moisture-resistant barrier applied over the dishwasher, was shared from the out-set with the manufacturer for their expert assessment. As such, the heat & moisture from this appliance was disregarded as the cause.

The manufacturer reviewed the photographic evidence and concluded that the damage was consistent with moisture-related deterioration originating from the inadequately sealed sink and was not indicative of an inherent manufacturing defect. We are unable to disregard the technical assessment provided by the manufacturer without substantive evidence establishing an alternative cause.

We have advised that an independent assessment could be obtained should you wish to obtain further evidence regarding the cause of the damage and confirmed that we would review any findings that demonstrate the damage is attributable to a manufacturing defect.

We are sorry that we were unable to reach an outcome that met your expectations. However, we believe the claim was considered appropriately based on the evidence available to us, and we have provided our final position following the manufacturer's full review.

Kind Regards,
Worktop Express.

Valorada con 5 estrellas sobre 5

Good solid product

I was a little anxious about ordering a work top, however, it was a really simple process. Delivery and packaging were great. The work top is now oiled and insitu and looks and feels brilliant.

15 de julio de 2026
Valorada con 5 estrellas sobre 5

Nice and easy to place order and good…

Nice and easy to place order and good to be able to speak to a human being about reserving the item until needed. This was done really well with the contractor fitters requesting delivery when they were ready, while we were on holiday. Brilliant!

8 de junio de 2026
Valorada con 5 estrellas sobre 5

Too service from beginning to end…

The online ordering system is extremely easy to use and the follow up paperwork is very quick and informative. My delivery was booked and carried out with great efficiency and the delivery men were helpful and cheerful..
A great service from beginning to end

3 de septiembre de 2026
Valorada con 5 estrellas sobre 5

I have recently bought 3 work tops

I have recently bought 3 work tops, and very happy with all of them. Daniel in customer service was a god send, phoning me right away and helping me find what I was looking for. Delivery is great, you are kept up to date in the whole process, the driver phones 30 minutes prior to arriving. Highly recommend. 🌟🌟🌟

11 de septiembre de 2026

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