Brilliant from start to finish. I had an issue with a discount code but customer service had a very fast reply and sent over a quote. Their dedicated delivery team were great and went above their duti... Ver más
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Brilliant from start to finish. I had an issue with a discount code but customer service had a very fast reply and sent over a quote. Their dedicated delivery team were great and went above their duti... Ver más
La empresa ha respondido
The showroom has a selection so you can see the worktop in person. We chose the walnut wood worktop, when oiled it looks like furniture. The delivery was fast, they delivered on the day we chose and p... Ver más
Very good quality ,solid oak worktops . Great customer service. Explain all about the care of the worktops and which is the underside, any problems or queries to ring them. Delivery fast and on t... Ver más
La empresa ha respondido
Just over a week from bespoke order to delivery. Better price than rival company and I am really pleased with the now installed worktops. So glad that I used the bespoke service, which I think is grea... Ver más
La empresa ha respondido
The UK's leading online worktop specialist, offering unbeatable value and unmistakable quality.
Escrito por la empresa

Brearley Court, Baird Road, Waterwells, Quedgeley, Gloucestershire, GL2 2AF, Reino Unido
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Very simple to order and very quick delivery great product and excellent service would highly recommend
Great service from ordering to the lovely delivery drivers
I was kept up to date regarding the delivery, they came earlier than expected the worktop was carried into the garage without issue.
Great company, super quality worktops. Really professional friendly delivery driver drivers. Fast and efficient service. Next day delivery, what more could you ask for.
Extremely disappointing experience with Worktop Express.
We purchased a worktop which subsequently developed significant swelling/lifting. When we raised this as a potential product-quality issue, Worktop Express relied on the manufacturer's assessment and ultimately refused to accept responsibility.
What makes the situation particularly frustrating is that the manufacturer attributed the damage to moisture, despite the circumstances surrounding the installation. **At the relevant time, the property did not even have water access**, making their explanation extremely difficult to reconcile with the actual circumstances.
We also confirmed that a moisture- and water-resistant barrier had been applied around the sink cut-out, and this information was provided to the manufacturer. Despite this, Worktop Express simply repeated the manufacturer's conclusion and closed the claim.
The issue for me is not just the refusal of the claim, but the complete lack of meaningful investigation or ownership from the supplier. When a product fails, I would expect the company that sold it to properly investigate whether there is a product-quality issue and make a genuine effort to resolve the matter.
Instead, we were essentially left with a manufacturer assessment and a refusal to engage any further.
Very poor customer service and, in my view, a disappointing failure to stand behind the quality of the product they supplied.

Respuesta de Worktop Express
I was a little anxious about ordering a work top, however, it was a really simple process. Delivery and packaging were great. The work top is now oiled and insitu and looks and feels brilliant.
Delivery on time. Guys were helpful. Product works perfectly
Fast delivery and considerate delivery
The delivery drivers were really good and helpful and careful. Thank you.
From the interaction with the lady who takes the calls to the transport itself, everything was five-star-plus. In a word: professional. Highly recommended!
Nice and easy to place order and good to be able to speak to a human being about reserving the item until needed. This was done really well with the contractor fitters requesting delivery when they were ready, while we were on holiday. Brilliant!
Easy to order, delivery was as stated, design tools easy to use
The online ordering system is extremely easy to use and the follow up paperwork is very quick and informative. My delivery was booked and carried out with great efficiency and the delivery men were helpful and cheerful..
A great service from beginning to end
Delivery was great.
Showroom not very helpful.
Wonderful product which looks great.
Excellent communication
Great tracking
Delivery guys polite
I have recently bought 3 work tops, and very happy with all of them. Daniel in customer service was a god send, phoning me right away and helping me find what I was looking for. Delivery is great, you are kept up to date in the whole process, the driver phones 30 minutes prior to arriving. Highly recommend. 🌟🌟🌟
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