Worktop City Limited Opiniones 

88
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

If I could give you higher for your ordering system and follow up I would, not yet sure on your delivery service as they have not yet been delivered

Valorada con 5 estrellas sobre 5

Ordered from worktop city after receiving many samples to ensure I was happy with my choice. Promptly emailed back to confirm order. Phone call following day to arrange delivery. Chose my preferred da... Ver más

Valorada con 1 estrellas sobre 5

Terrible customer service. First email ignored. Second email asking why I got no reply was answered almost instantly, so I repeated the first email and got ignored again! Followed up agai... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A fantastic company that offers free samples which is great when deciding what colour worktop suits the new kitchen as it takes the pressure off getting it right the first time. Easy to order. Quick d... Ver más

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4,3

Excelente

TrustScore: 4.5 sobre 5

88 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(88)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Stunning handles

Our fitted furniture company couldn't source us brushed gold handles so we said we'd find some ourselves. Worktop City had the perfect handles in the 2 sizes that we needed. Excellent price & great quality. Very fast shipping. We are absolutely thrilled with these handles - they're perfect. Highly recommended 👌

1 de julio de 2026
Valorada con 5 estrellas sobre 5

Excellent

If I could give you higher for your ordering system and follow up I would, not yet sure on your delivery service as they have not yet been delivered

2 de julio de 2026
Valorada con 1 estrellas sobre 5

Still have not received 2 little…

Still have not received 2 little samples, which had a disruptive knock on effect for the completion of the job

2 de junio de 2026
Logotipo de Worktop City Limited

Respuesta de Worktop City Limited

Good afternoon, we are sorry you haven't received your free samples. I can see that these where ordered from the manufacturer and despatched so they must have been lost though the post. I cannot see that you have reached out directly regarding not having received the free samples.

Valorada con 5 estrellas sobre 5

Brilliant to deal with.

Brilliant to deal with.
Just ordered a sample, we have used worktopcity before & given the chance we will use them again

8 de junio de 2026
Opinión espontánea
Logotipo de Worktop City Limited

Respuesta de Worktop City Limited

Thank you for your kind feedback, we look forward to dealing with you again in the future.

Valorada con 5 estrellas sobre 5

Excellent prices

Excellent prices, have to check carefully, it was cheaper per item to a smaller amount. Everything was good, the delivery was acceptable but not rapid.

3 de junio de 2026
Logotipo de Worktop City Limited

Respuesta de Worktop City Limited

Thank you for your kind feedback, we look forward to dealing with you again in the future.

Valorada con 1 estrellas sobre 5

Terrible customer service.

Terrible customer service.

First email ignored. Second email asking why I got no reply was answered almost instantly, so I repeated the first email and got ignored again!

Followed up again for them to reply instantly claiming it’s just human error and urging they are on the phone.

My query involved providing and asking for links to products on their site, clearly a phone call isn’t suitable for this.

Their replies (when you do get them) are just unprofessional. If they can’t even answer an email properly how can you expect them to supply a kitchen? One of these things is way easier than the other.

They also apparently don’t sell doors to match the cabinets they sell… which is ridiculous.

23 de mayo de 2026
Opinión espontánea
Logotipo de Worktop City Limited

Respuesta de Worktop City Limited

Customer made an email enquiry we replied and missed the customers reply back querying details on a product, today we where met with a passive aggressive email regarding him not getting a response to his query we pointed out that we also provide telephone support. Cabinets are made out of different materials to the doors and as such doors don't usually match the cabinet colour/ finish. We hope the customer gets sorted elsewhere. Looking at this customers feedback of companies they very rarely give more than 1 star.

Valorada con 1 estrellas sobre 5

Buy cheap, expect cheap looking worktops

Buy cheap, expect cheap looking worktops.
My personal opinion after receiving an awful product.

15 de mayo de 2026
Opinión espontánea
Logotipo de Worktop City Limited

Respuesta de Worktop City Limited

This customer ordered the postformed variant instead of the square edge variant. we collected the product but customer wasn't happy with the return carriage fee, we did waive this as a gesture of goodwill, but customer still unhappy original carriage fee not refunded. In summary customer error and expected us to foot the full bill.

Valorada con 3 estrellas sobre 5

I am so happy with my new worktops but…

I am so happy with my new worktops but am very upset about my delivery being 2 days later than promised. My fitter came & removed my sink, hob & oven in readiness for the arrival. When it hadn't arrived by 2.30 I rang & was told that it had not been loaded on the lorry but would come on Friday, which it did at 1.15. Therefore we were without those 3 things for 2 days which wasn't pleasant. My fitter very kindly came on Saturday to try & make up for lost time & is coming back on Monday to finish up, which of course is going to cost me more money than expected. 😡

2 de abril de 2026
Logotipo de Worktop City Limited

Respuesta de Worktop City Limited

Good evening, the manufacturer making the delivery made an error with the delivery date. For this we are sorry. We always recommended having items delivered a few days before any fitters are booked in in the rare event of any problem/damage so this can be rectified in good time.

Valorada con 1 estrellas sobre 5

Very bad company i ordered kitchen sink…

A Very bad company i ordered kitchen sink unit well thats what thy photo showed then because my sister passed away on Christmas eve 2025 i dint not open the package and till today only to discover it was not what i thought i had ordered when i contacted this company the response was shocking blamed it all on me didn't give a dam about my sisters passing and just told me to do one do not buy from a heartless company like this thy have no respect for there customers at all and there attitude is shocking im going to take this further or will do a charge back with my bank stay away from people like this shower of shi
Dont listen to a word this scam company is saying thy are evil people even after explaining to them about my sister passing away on Christmas eve and my sisters son passing away it didn't make any difference at all what a evil company to deal with stay well away if you have any problems thy will say anything to get out of replacement there person i spoke to also has a bad attitude
Also this company saying about my other reviews i have left other companies it just goes to show how bad companies are today thy wouldn't no what customer service means if you printed the word on a banner i have been in business 45yrs and the service we get today is shocking and i wish to remind this companie that the fact i have had to leave bad feedback on other companies shows how bad thing's are and has nothing to do with them thats what trustpilot is for and thank god we have a place where we can expose companies like this one

1 de abril de 2026
Opinión espontánea
Logotipo de Worktop City Limited

Respuesta de Worktop City Limited

Just read this customers reviews for other companies wow.
This package was delivered in September. Customer contacted us today 188 days after delivery claiming the wrong item has been delivered, we had delivered in fact the correct item the customer selected from the drop down on eBay (600mm base unit) the customer contacted us with a bad attitude and threats of negative review and court action. considering it had been over 6 months the customer didn't approach us in a friendly manor. Customer claimed tenant was still in the house which was why it hadn't been reported earlier. Customer also expects us to pay for collection of the item which he ordered incorrectly over 6 months ago. On this occasion we will stand with our decision and provide any necessary information in defence to any disputes raised.

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