XYXX Apparels Pvt. Ltd. - Corporate Office Opiniones 27

I ordered an XXL item from this website, but received a size L instead. Despite requesting an exchange for the correct XXL size, I was sent another size L, which was incredibly frustrating. The website clearly showed that I selected XXL, and I even sent screenshots of my order confirmation to prove it, but the customer support team insisted I had ordered a size L. Their response was unhelpful and dismissive.
To make matters worse, there’s no proper customer support. There’s no phone number to call for assistance, and emails go unanswered or receive vague replies that don’t address the issue. I’ve purchased many products from various platforms, but this is by far the worst experience I’ve ever had. The lack of accountability and poor service make this a complete waste of time and money. I strongly advise against buying this product or from this company until they improve their customer service and order accuracy. Save yourself the hassle and shop elsewhere.

pathetic service provider.
I had order 18 days ago and still it is not delivered. Also they not update you on call or msg. You have been following up everything. Also when i msg on their whatsapp they have ai chatbot for same msg every time. I suggested that never buy from xyxx. their services worst

I recently placed an order on the XYXX website and received the products on time, as promised. However, one of the items was delivered in a lesser quantity than what I had ordered.

I reached out to their customer care team, but their response was both surprising and disappointing. They stated that I should have uploaded an unboxing video as proof. Honestly, how is anyone supposed to anticipate that something will be missing from a sealed package? I did share photos of the items I received — it’s not like I can rewind time and record the unboxing now.

I've attached a screenshot of their response.
This was a very poor experience. For an order worth just ₹200, it's hard to believe anyone would intentionally manipulate the package.

If anyone else has faced something similar, I’d appreciate you sharing your experience here.

I had purchased 5 pairs of underwear they are a total waste of discomfort and I am repeatedly asking for refund which seems to be a scam return policy their customer support number always redirects to a chat bot and mails have been totally ignored... no reply nothing... it's been more than 15 days and my money is not yet credited...
Xyxx is a total scam company which gives zero support for customer assistance,there is no one to talk about the issues... Scam...
Don't buy their products... as you will get trapped in their loop of redirection...

Poor Quality & Return Policy is a Total Scam

I bought a few pairs of XYXX underwear after seeing a lot of ads claiming "premium comfort and quality." Honestly, it was a waste of money.

Within just a month, one pair tore near the waistband, and the stitching on another started unraveling. For something marketed as "luxury," the comfort was average at best, and the elastic started loosening after a few washes. There’s nothing premium about this product.

What’s worse — their return policy is a complete scam. They say they offer a 15-day return window, but when you actually try to return or raise a complaint, there's no proper support or response. Emails are ignored, and customer care just redirects or gives vague answers.

Save your money. There are far better and more reliable brands out there. XYXX is all marketing, zero value, and terrible after-sales support.

Be Cautious of the Reviews – Reward Scheme Misleading

I recently purchased a product from XYXX and noticed something odd about their review system. Inside the package, they included a reward card asking customers to scan a QR code and message them on WhatsApp. The catch? You’re asked to write a positive review and send a screenshot to them for a chance to win a reward.

At first glance, it sounds like a nice gesture—but it’s misleading. This approach pressures customers into giving 5-star reviews in hopes of winning something. Once you send the screenshot, they stop responding. No confirmation, no reply, and definitely no reward.

This trick seems purely designed to inflate their ratings and mislead new buyers. So, I advise others not to take the reviews too seriously—many of them might be influenced by this reward tactic.

They have pretty good products.👍🏻