Yankeecandle Opiniones 

I ordered a personalised mother's day candle. It came well wrapped, not broke/cracked. Smells absolutely amazing and message was printed how I wanted it to be. Delivered on time. :)

Twice now I have had deliveries that were broken when they arrived. The first was a large candle and the jar was broken and the second was a candle holder that arrived broken. I think Yankee Candles need to review their delivery method. When I called customer services they couldn't care less. Very disappointed considering they are not the cheapest candles/accessories on the market. Will think twice before I buy anything else from them.

Orribile esperienza
Pacco arrivato manomesso, perché con la brexit aprono i pacchi in Francia. Dentro c'era un diffusore, mandato mail con le foto del pacco completamente aperto e rovinato, nessuno risponde, ufficio fantasma.
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Great smelling candles, they last ages and they have safe packaging. Only reason I have given 4 stars is because their was an issue with my order, but they were quick to resolve it in 3 days, and replied to my emails within 4 hours during their working hours without wasting time.

Very efficient and customer friendly customer, and a great product!

I visited the Yankee Candle store in the Dartmouth Mall of Massachusetts today and I felt compelled to share my experience with your readers. I have been shopping at this particular store for multiple years and I am always impressed by the customer service that I have received from Sue. She has helped me on more than one occasion and I am so impressed and appreciative of her personal help and professional expertise. She has repeatedly helped me select candles, place personal pictures on each during every holiday season, and her general demeanor (and patience!) in answering my multiple questions has kept me coming back. Having been born and raised in a family owned business, I am confident in my ability to judge genuine customer service. The courtesy and respect that I have always been afforded at this particular store, especially by Sue, and also Jackie, makes me the loyal customer that I have become!

After making a substantial purchase in late December, after alot of emails and requests my order finally arrived this week. Yankee Candle discovered that the fault lay with their delivery service. Yankee candle(as a gesture of good will) said they wouldn't be re-costing me the delivery charge, if that's the best they can do after all my inconvenience I will say no more!.

I ordered 2 Yankee Candle locket air fresheners and 2 refills. A few days after ordering I received an email to say the lockets were out of stock so had been removed from the order. I replied asking to cancel the whole order. Ignoring that they still sent the refills! What use are refills for the lockets they didn't send?
They then sent an email asking me to review them. I reviewed the lack of receiving them and they replied saying they had read my review and value my contribution even though it did not meet all their website guidelines. They would love to publish my review, so would I please edit it following their guidelines and be in with the chance of winning £100.

Not sure what guidelines I didn't follow as I only said the truth.

So they won't published a bad review and want me to lie! 🤣😂😂🤣

What a disappointment. Bought in October three scenterpiece unit to burn/melt the Easy meltcups. Guess what they have no Meltcups in stock!! Therefore what do i use the Scenterpiece for now? they say that they will be getting more stock of the meltcup but we are now 5 months in and they still don't have them. Do i believe they will receive more... No i don't!
This is a company selling the unit not having the stock to use it. Its like buying a car but having no wheels.
Come on Yankee Candle get it sorted urgently.

It took ages for the customer department to answer even though I got a receipt informing me the email had been opened, I asked for a correction of address, as well as help with basket, as the site was messing up, and items would have to be removed and everything was ‘freezing’ during the sales. It messed all the basket up and staff replied 5 days later ,after a moan from me! Didn’t correct my address and I didn’t get half of the items I ordered! They offered me a 25 % discount so I re-ordered,most items I wanted were sold out! voucher did not work, I called, guy said to email blah! I emailed and was told to check out :’we’ll credit your card back after you paid full amount and have delivery’. I did , got delivered, again 1 item missing ( even though the site says it is available and lets you check out with said item!!!) . Was delivered a week ago, still no refund!!! Such bad service... real let down from this company and their basic candles were full of bubbles, the quality has gone down the drain! I will avoid their site, you can get their candles from other place cheaper anyway! And I ordered about £150 of products including wooden wicks candles.

Ho ordinato 5 volte dal sito e 5 volte ho avuto problemi con l’ordine. Il punto è che al momento dell’ordine tutte le candele sono disponibili, poi, dopo aver aspettato giorni e giorni mandano una mail con scritto che alcuni prodotti non sono disponibili e non verranno spediti! Ma ormai l’ordine è partito! Quindi se si inserisce un buono sconto, approfittandone e prendendo un gran numero di candele ci si ritroverà con dei prodotti in meno e lo sconto non più utilizzabile. Sarebbe opportuno che avvisassero della mancanza de prodotto e lasciassero decidere al cliente se procedere con la spedizione o no.

Delivered me 3 large jars with the wrong lids.
Best they offered was to return them.
Only wanted the correct lids sending as I really wanted the fragrances.
Poor customer service, judging by the 81% 1 star reviews I’m not the only one.

I recently received my order from Yankee Candle. I was absolutely disgusted.
When I have spent my precious money I do not expect to be crying when I recieve my purchases. However that is what happened when I saw my order from Yankee Candle. I wish I could attach the photos. They have shown no pride in their product by 'shoving' them in a flimsy, inadequate box that was bursting open with only one piece of tape on the top which was also coming off to 'secure' them and insulted me by doing so. I literally burst into tears of frustration when I saw my parcel. You could potentially blame Royal Mail for the state of my parcel however this argument is flawed as the box and one piece of tape to secure it means it's a miracle it even arrived albeit practically open and battered! To add further insult to injury when opening a box containing 12 candles one should be hit in the face with the scent on opening. This was not the case! I have no idea exactly how old these candles were!? Noone in my home could detect any scent from the candles. Not a hint. The votives themselves have had the labels slapped on and not even stuck down! When lit they also didn't have any scent! I usually buy Air Wick who sent me a parcel on Christmas Eve which contained various products 2 of which were candles. You could smell them through the thick cardboard box which was taped down within an inch of it's life, showing pride for me and their product. As a disabled person all my purchases are online and have been since online shopping began. I am appalled Yankee Candle would dare to send out such a substandard product in useless packaging. I send packages to family with 100% more care. These were for me to help calm me whilst suffering with Cancer and other illnesses. I am not able to get my Air Wick candles easily so bought a scent I thought may be similar from Yankee Candle. I've bought this scent from House Of Fraser in the past so I went direct to the supplier. Yankee Candle clearly don't care about the Customer as it appeared they threw a load of outdated or old stock into a box with a serious lack of effort.
I value my money and what I spend it on. Yankee Candle clearly doesn't.
I eventually got a reply from them, proceeding to ignore the fact they were insufficiently packed and packaged and then began to explain to me how different environmental aspects can affect the scent!! Room size, open window etc - as though I had never bought a candle in my life! Then they described my battered flimsy box as slightly damaged! It was a Wordsmiths dream! I was offered 3 votives free. I'd bought 12 that had no scent so how is 3 comparable. The candles and box went in the bin so in effect did my monies. Avoid!!! After this I never want to think of them again.

I am not complaining about the customer service as I bought from somewhere else, but I have a complaint about the candle itself. I bought a votive and really like the scent so i went for a large jar. The scent wasn’t the same firstly and there was a lot of fumes and soot when burning. I have used a lot of candles before but never came across any of this kind. Im quite concerned about the amount of voc its been releasing into the air especially its winter and windows are closed. I’m not too sure i will buy Yankee candles again.

service is terrible customer services disgrace you have to open up a case for PayPal to get some sense of them you're waiting on a week for delivery which is absolutely disgraceful while you're painful delivery course I would not order of Yankee candle again or any Yankee stores I would order of qvc.co.uk which is much better place don't get Yankee candles this Yankee store is fake and fraudulent I would keep away if people get the opportunity to report this Yankee store I would

The candles smell really nice and, buying Christmas candles in the NY sale, they were half price, which made them good value. However, delivery took well over a week and one of the order items was cancelled with no explanation. What sort of poor inventory system do they run if they don't know what's in stock?

Nice lingering smell when want to order more online cost too high

Order was cancelled the day after ordering with no explanation. Unflattering reviews on their site are moderated and removed. Use Amazon instead of these charlatans.

When you come to the end of the candle you waste so much wax. It only burns into the middle and leaves all of the other wax on the outside. You pay so much for these and waste so much of your money!

I was brought the Christmas box. What a load of rubbish. All of the candies had no scent, burn down really quickly and there was no relevance to Christmas. I think they were just boxed to get rid of there rejects.

I have had Yankee candies before but will definitely not be buying them again.

John Lewis are much nicer. Don’t waste your money.