The staff communicated really promptly via email and answered all my queries. The offered lots of advice and guidance to help me choose the right bonsai. It arrived with 24 hours, securely packaged a... Ver más
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Consulta las opiniones de los clientes
We were passing and popped in feeling a bit nervous as I have wanted a bonsai for so long but Paul was so welcoming, passionate and professional gave us a tour and talked us through his collection. Se... Ver más
La empresa ha respondido
Bought a Chinese Elm from Yorkshire Bonsai. The tree arrived very well packed (by Sam) on the day that I had requested. The tree is in top condition, very healthy and obviously well cared for. I would... Ver más
Paul has been absolutely incredible! He revived our bonsai and has kindly looked after it whilst we’ve been away. He went out of his way to deliver an excellent service, his communication was great, a... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We sell Bonsai trees, pots, tools, soils and other accessories in the UK. We offer fast, free delivery on all UK orders. Wide variety of products from countries around the world, suiting different budgets and requirements.
Información de contacto
Brookfield Court, LS25 1NB, Leeds, Reino Unido
- 01133709066
- admin@yorkshirebonsai.co.uk
- yorkshirebonsai.co.uk
4,7
Excelente
724 opiniones
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Excellent Customer Service
Was gifted a lovely Chinese Elm from some departing pupils. I purchased a catch tray so that my bonsai could be kept on a windowsill. There ware a rare fault in the glaze that caused it to leak but a quick email and prompt response from Eva sorted it out with a replacement within days. An example of excellent customer service from a top-notch company.
23 de junio de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your lovely feedback.
We’re really glad to hear you're enjoying your Chinese Elm, and we're sorry again for the issue with the tray. Delighted we could get it sorted quickly for you – we always aim to make things right with as little hassle as possible.
Thanks again for your kind words and support – we’re always here if you need anything else.
Best wishes,
The Yorkshire Bonsai Team 🌿
Friendly, efficient and helpfully company
Friendly, efficient, helpfully company. Purchase a Buddhist Pine, swift delivery, tree in perfect health and looking amazing!
Wanted to order the Dawn Redwood but didn’t want the pot it was pictured in so they offered to re potting it for me in a pot I like with no hassle. Willing to help with advice on caring for your tree too, not just there to sell. Yorkshire Bonsai will be my preferred supplier.
27 de junio de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your kind words – we’re really pleased to hear you’re happy with your Buddhist Pine and the service you received!
Knowing we could help you get the Dawn Redwood just how you wanted it means a lot.
We truly appreciate your support and look forward to helping you again whenever you need us – thank you for choosing Yorkshire Bonsai!
Best wishes,
The Yorkshire Bonsai Team 🌿
Fantastic healthy looking tree arrived…
Fantastic healthy looking tree arrived well packaged. Great service all round.
14 de junio de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for the lovely review! We're really pleased to hear your tree arrived safely and that you're happy with it. It means a lot to us to know you're pleased with the service too.
Wishing you all the best with your new bonsai – and if you ever need any advice, we're always here to help.
– The Yorkshire Bonsai Team 🌿
A Masterclass in How Not to Handle Customers
I waited 42 days for an update on my order, only to finally be told that it wouldn’t fit. Throughout this time, I attempted to use their automated service, but it didn’t help. When I finally received a response, the focus was placed more on my tone rather than resolving the actual issue—reacting strongly to me saying “tf” to an AI assistant, not even to their staff.
While I appreciate that they refunded my order, the overall communication felt dismissive and lacked a customer-focused approach. After reviewing other responses from the company on Trustpilot, I’ve noticed a pattern in how they engage with customers, which doesn’t foster a positive experience.
I’d still like to purchase a bonsai pot and tray, but my experience so far has made me hesitant. A more constructive and customer-friendly approach would significantly improve interactions and overall satisfaction.
Edit:
The shift between “we’re under no obligation to help” and “we’re here to help” was difficult to miss. Refusing future orders over a remark directed at an automated assistant - a bot, not your staff - is a revealing response that speaks for itself, and it shows far more on your approach to customers than anything I said.
10 de junio de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you for your feedback.
We’re genuinely sorry to hear that your experience hasn’t been a positive one and appreciate you taking the time to share your thoughts.
However, for clarity, we would like to correct a few points. Your order was placed on 29th April, and we actually contacted you just four days later, on 3rd May, to advise that the items you selected were not compatible. This communication was not in response to a query from yourself, but rather a proactive step we took—despite being under no obligation—to help avoid disappointment by dispatching incorrect items. Unfortunately, we did not receive a response to that message.
As for your comment about communication, please know that our team personally reads and replies to all customer messages. We do not rely solely on automated systems to handle customer service. While we understand that frustration can build over time, we must also be clear that inappropriate or offensive language—regardless of the platform it’s used on—is not acceptable. Our team is here to help, and we ask for the same respect in return.
We genuinely value thoughtful feedback from our customers, as it helps us continue to improve. However, given the tone and nature of previous interactions, we feel it would be best not to proceed with any future orders. We wish you all the best in your bonsai journey and thank you again for taking the time to share your experience.
Kind regards,
The Yorkshire Bonsai Team 🌿
Brilliant Experience!
I was looking for a new oval glazed pot for my Chinese Elm, in which no one else seemed to sell, I came across Yorkshire Bonsai, and they had an absolute amazing range, with affordable items and delivery.
I even purchased certain accessories which are very handy and have made my bonsai experience more pleasurable.
Delivery was on the day by Royal Mail, excellent packaging and everything arrived lovely!
Best place ever.
7 de junio de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your lovely review!
We’re so pleased you found the perfect pot and accessories for your Chinese Elm—and that everything arrived safely and on time. It’s great to hear the tools have made your bonsai journey even more enjoyable.
Your support truly means a lot to us. Thanks again for choosing Yorkshire Bonsai!
Warm wishes,
The Yorkshire Bonsai Team 🌿
Yorkshire Bansai are the best
Yorkshire Bansai are the best. Beautiful healthy tree and what is just as important fantastic support and advice.Everything including even the packaging professional - highly recommended
3 de junio de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your kind words!
We’re thrilled to hear you’re happy with your tree and the support you’ve received. We take pride in providing beautiful, healthy bonsai and being here to help every step of the way.
It means a lot that you noticed the care in every detail — including the packaging. Your recommendation truly means a lot to us.
Warmest thanks,
The Yorkshire Bonsai Team 🌿
Want a bonsai tree delivered? Look no further.
I looked at a lot of companies for mail-order bonsai trees in the UK and decided to give Yorkshire Bonsai a try. After my order & delivery experience with these guys I won't be trying any other as I expand my collection.
Proper customer service, prompt & friendly communications and, upon delivery, a packaging masterclass!
The two trees arrived in beautiful condition.
8 de mayo de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your kind words and thoughtful review! 🌱
We're absolutely thrilled to hear you had such a positive experience with us—from our customer service to the safe arrival of your bonsai trees. We take great pride in both the quality of our trees and the care we put into packaging them, so it means a lot to know that stood out to you.
We’re excited to be part of your bonsai journey and look forward to helping you grow your collection. If you ever need anything or have any questions, don’t hesitate to reach out.
Regards
—The Yorkshire Bonsai Team
Brilliant service
Bought for my daughter who loves her plants and has always wanted a bonsai.She loves it.
28 de abril de 2025
Respuesta de Yorkshire Bonsai
Thank you for your review. Hope your daughter continues on her Bonsai journey!
Get in touch any time if you have any queries.
Kind regards
Eve
Great service
28 de abril de 2025
Respuesta de Yorkshire Bonsai
Thank you very much for your review, much appreciated!
Regards
Eve
Respuesta de Yorkshire Bonsai
Thank you for your great feedback! We're really glad you were happy with your order and that everything arrived timely. Appreciate your support and hope to help you again soon!
regards
Eve
Tree was very nice but delivery a shambles
Tree was very nice but delivery was a shambles. They advertise clearly on their website "SATURDAY AND SUNDAY DELIVERY AVAILABLE" (in fact they're the first words) and "pick your delivery date" - which is exactly what I did to time with arrival on my wife's birthday.
Sunday morning I receive an email from Royal Mail saying it'll be delivered on Monday. So there I am, wife's birthday with no gift planning to arrive on the day.
Long story short, if you plan to use, I would not trust the wording on their website
25 de abril de 2025
Respuesta de Yorkshire Bonsai
Thank you for your feedback, and we're genuinely sorry to hear about your experience—especially as it was meant to mark such an important occasion.
You're absolutely right to expect your delivery on the selected date, especially when we highlight weekend delivery as an option. We understand how disappointing it must have been for your wife's birthday gift not to arrive on time, and we sincerely apologise for that.
While we do offer Saturday and Sunday delivery on many of our products, unfortunately, we rely on third-party couriers, and occasionally despite our best efforts and intentions, there can be a delay in the network.
Glad to hear your wife liked the Tree!
Please free to get in touch if you have any further queries.
Warm regards
Eve
Respuesta de Yorkshire Bonsai
Thank you for your review. We are pleased you like your tree. thanks for your words regarding delivery and packaging, much appreciated!
Regards
Eve
Great product and service
Packaged well, beautiful plants almost identical to product image! Delivered on timme
24 de abril de 2025
Respuesta de Yorkshire Bonsai
Thank you for the great feedback! I’m really pleased to hear the plants arrived safely and looked just like the ones you picked. Hope to help you again soon!
Regards, Dan
Amazing Company with Beautiful Trees
Super quick delivery, emails all the way through from order confirmation through to delivery and not to mention the beautiful trees. Highly recommend this company if you want an amazing Bonsai Tree
24 de abril de 2025
Respuesta de Yorkshire Bonsai
Thank you so much for your kind words! I’m really glad you were happy with the service and the trees—it means a lot to know you’d recommend us. We put a lot of care into every order, so it’s lovely to hear it’s appreciated. Looking forward to helping you again in the future!
Regards, Paul
Incredible customer service
Incredible customer service. I bought a tree from Yorkshire Bonsai back in 2023, and recently contacted them for some help to try and revive it as sadly, it has died. The tree died through no fault of theirs, but I was in contact with Paul over the Easter weekend, he couldn't do enough to help me and without being asked, offered me a substantial discount on a replacement tree so that I can try again. Paul also told me I was welcome to contact him as often as needed for advice to keep the new tree healthy. Well deserved 5 star rating!
23 de abril de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your lovely review. We were sorry to hear your tree didn’t make it, but so pleased we could help you get started again. It’s all part of the bonsai journey, and we're always here to offer advice whenever you need it.
We truly appreciate your support and kind words—fingers crossed the new tree brings you many years of enjoyment!
Regards
Paul
Absolutely spot on from start to…
Absolutely spot on from start to finish, all my questions were answered in a timely manner.. My new bonsai tree is a stunner and i cant thank Paul and his team enough. I will be back for more thanks guys!
19 de abril de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thanks so much for the fantastic review! We're really pleased you’re happy with your new bonsai. We’re always happy to help and really appreciate your kind words. Looking forward to helping you again when you're ready for the next one!
Regards
Paul
Excellent service
We purchased 3 bonsai and are thrilled with them even better than the picture arrived in perfect condition, communication was there straightaway thankyou and will be purchasing again
15 de abril de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your lovely feedback! We're really happy to hear you’re thrilled with your bonsai—always a pleasure to know they arrived in perfect condition and even better than expected. Appreciate your kind words and I’ll look forward to helping you again when you’re ready for the next additions!
Regards
Paul
Great customer service, issue was resolved quickly.
Decided to repot two of my small trees ive had growing for some time, ones a root over rock so I can't wait to see it in a proper bonsai pot, got some new soil aswell. There was an issue with the order due to low stock, someone must of forgot to stock take yet they resolved the issue by sending a different soil out, made the whole process easier by communicating swiftly and professionally, will be using these suppliers again if I look at purchases more stuff for bonsai
7 de abril de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thanks so much for your great feedback! I'm really glad we could get everything sorted quickly for you.
It sounds like your repotting project is going to look fantastic—especially the root-over-rock! Apologies again for the stock hiccup, but I’m happy we found a good solution. Looking forward to helping you again whenever you're ready for more bonsai bits!
Regards
Paul
superb communication
superb communication, excellent service, Does what it says it will, No quibbles.
26 de marzo de 2025
Respuesta de Yorkshire Bonsai
Thank you for the great feedback! I'm really glad you were happy with the service—straightforward and no fuss is exactly what we aim for. Always here if you need anything else!
Regards
Dan
I'm fairly new to the Bonsai community
I'm fairly new to the Bonsai community. So I've been looking at companies in the u.k that are reliable. Yorkshire Bonsai have been my go to. Communication is 1st class and quite frankly its nice that someone has the spent the time and effort to help with any enquires.
5 de abril de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your kind words! It’s great to hear you’re finding your way into the bonsai community, and I’m really glad we’ve been able to help.
We always try to be as helpful and approachable as possible—no question is ever too small. Looking forward to supporting you on your bonsai journey!
Many thanks
Paul
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