I purchased a coccyx cushion for my 94 year old mother who is bedridden in a care home in Gloucestershire. The cushion has not arrived and Zenido Uk have put me onto the delivery company who have sent... Ver más
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Consulta las opiniones de los clientes
Diese Firma (Onlineshop) ist eine absolute Katastrophe. Ich kann jedem nur abraten, dort etwas zu kaufen. Man schaut, Sitz in den Niederlande und denk, alles gut. Von wegen. Habe am 07.07.2026 eine De... Ver más
Like others have commented on here, the quality of the dog bed from Zenido is terrible... nothing like the photo on the website. Cheap & nasty rubbish at a premium price. I've learned a lesson... alwa... Ver más
La empresa ha respondido
Geen 5 sterren helaas, levering duurde bijna 2 maanden! En daarbij moest ik inklaringskosten betalen, maar in verband met de lange levertijd heeft Zenido deze kosten op zich genomen. Dat maakt dat ik... Ver más
La empresa ha respondido
2,0
Malo
451 opiniones
Invita a los clientes a opinar
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Ha contestado el 98% de las opiniones negativas
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ATTENTION ESCROQUERIE / DROPSHIPPING…
ATTENTION ESCROQUERIE / DROPSHIPPING TROMPEUR
J'ai commandé un article sur ce site et j'ai reçu un produit totalement différent et de qualité extrêmement basse (un produit "cafard" qui n'a absolument rien à voir avec les photos du site). C'est un site de dropshipping malhonnête qui surfacture des produits bas de gamme et rend les retours impossibles. Fuyez et ne donnez pas votre argent !
Mise à jour : Le site vient de répondre à mon avis en italien en m'appelant "Vincenzo", alors que je m'appelle Youcef et que je leur écris en français... Cela prouve le manque total de sérieux et l'utilisation de réponses automatiques bidons pour masquer l'arnaque. Ils me demandent de les contacter sur un e-mail au Royaume-Uni alors que le site est néerlandais. C'est du grand n'importe quoi, ne vous faites pas avoir !
6 de mayo de 2026
Opinión espontánea
Respuesta de Zenido
Bonjour Youcef,
Merci pour votre avis. Tout d’abord, nous souhaitons nous excuser pour la confusion dans notre précédente réponse. Nous avons malheureusement répondu par erreur à l’avis d’un autre client, ce qui explique pourquoi vous avez été appelé “Vincenzo” et avez reçu une réponse en italien. Il s’agissait d’une erreur humaine et ce n’était absolument pas notre intention.
Nous sommes également désolés d’apprendre que le produit reçu n’a pas répondu à vos attentes. Ce n’est évidemment pas l’expérience que nous souhaitons offrir à nos clients. Nous prenons vos remarques au sérieux et souhaitons trouver avec vous une solution adaptée.
Nous vous invitons à nous contacter de nouveau à l’adresse info@zenido.nl en indiquant votre numéro de commande et, si possible, des photos du produit reçu, afin que nous puissions examiner votre dossier correctement et vous aider davantage.
Cordialement,
Lisa
Responsable du service clientèle
www.zenido.nl
SCAM SCAM SCAM
Where to start. After months of chasing this company as to where my item was....it was attempted to be delivereed 1 month ago (2 months late). Due to me being out of the country I was told it would be returned to sender and I would receive a refund. That was 1 month ago, the tracking has not changed and Zenido are not answering my emails.
This company is a SCAM, AVOID AVOID AVOID. I will be seeking legal action.
8 de abril de 2026
Opinión espontánea
Respuesta de Zenido
Dear James,
Thank you for your updated feedback.
We are sorry to hear that you remain dissatisfied with your experience. After reviewing your case again, we would like to clarify the situation regarding your order.
The original shipment was unfortunately returned during transit. Once this was confirmed, a replacement package was arranged and shipped to you at no additional cost. According to the tracking information provided by the carrier, the replacement parcel successfully arrived in your destination country and was made available for collection at your local post office after delivery attempts were unsuccessful.
Our customer service team contacted you multiple times regarding the status of the shipment and informed you that the parcel was available for collection. We also provided the available tracking updates throughout the process. Unfortunately, the parcel was not collected and was therefore scheduled to be returned to the sender.
Although orders that are not claimed at the local depot are normally not eligible for a full refund under our policy, we nevertheless decided to issue a full refund as a gesture of goodwill in order to resolve the matter fairly.
We sincerely regret that this experience did not meet your expectations and apologize for the inconvenience caused. Customer satisfaction remains very important to us, and we always aim to find reasonable solutions in difficult situations.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
I wish I read the customers reviews…
I wish I read the customers reviews before I bought from them
I ordered an elegant linnen dress in light blue color. What they sent me was something I cant even describe, badly made, poor quality fabric and the color completely wrong, the dress looked like cheap workers overall, not worth the money I paid
When I complain to their customer services, I was offered 20% refund or 60% voucher which was laughable.
Their other option was to sent the dress back to China which would cost me more than I paid for the dress
It is obviously their standard procedure to discourage giving the refund and keeping the money
It was the worst experience of shopping I have ever had, it cost me loosing my money
This company needs to be reported and stopped trading
Their words are that "they strive to ensure the customers satisfaction "
Big joke!
18 de mayo de 2026
Opinión espontánea
Respuesta de Zenido
Dear Danuta,
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.
We are sorry to hear that you are not satisfied with the quality of your order. We can assure you that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.
It is correct that we do not offer a free return label. You always have the right to return your order within 14 days of receiving your parcel. All of this is clearly stated in our return policy: https://www.zenido-shop.com/policies/refund-policy.
We regret that you aren't satisfied with our offer. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Wrong size sent but corrected without any hassle
When the shoes arrived they were not the right size. I contacted the company and had very good service. The correct size shoes were replaced, after sending a photo of the wrong size, and they arrived quite quickly considering that they came from China.
15 de mayo de 2026
Opinión espontánea
Respuesta de Zenido
Hi Margaret,
Thank you for your review! We are happy to hear that you've had a positive experience with us:)
This is a scam
This is a scam. The item is totally different from the one shown in their website. The quality is very poor. And when we tried to return the item, it is to be sent to China and we had to wait for months to come and ended up being returned to us.
15 de mayo de 2026
Opinión espontánea
Respuesta de Zenido
Dear customer,
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.
We are sorry to hear that you are not satisfied with the quality of your order. We can assure you that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.
It is correct that we do not offer a free return label. You always have the right to return your order within 14 days of receiving your parcel. All of this is clearly stated in our return policy: https://www.zenido-shop.com/policies/refund-policy.
We regret that you aren't satisfied with our offer. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Alla mia richiesta di informazioni…NON COMPERATE NULLA DA QUESTI TRUFFATORI
Alla mia richiesta di informazioni sull'allogiamento delle luci delle plafoniere prima dell'acquisto, mi hanno risposto affermativamente e cioè che vi fossero gli attacchi E27, una volta ricevuta la merce ho constatato che al contrario vi sono striscie a LED.
La politica di reso poi è truffaldina, spese di spedizione a proprio carico verso un'indirizzo inesistente.
Davvero disonesti, truffatori maledetti.
10 de mayo de 2026
Opinión espontánea
Respuesta de Zenido
Gentile Matteo,
grazie per il tuo feedback. Ci dispiace sapere che la tua esperienza con Zenido non sia stata positiva e saremo lieti di aiutarti a trovare una soluzione.
Comprendiamo la tua delusione riguardo alle plafoniere ricevute e alla confusione relativa all’attacco della lampadina. Ci scusiamo se le informazioni fornite non erano chiare o corrette. Prendiamo molto seriamente il tuo commento e verificheremo internamente quanto accaduto per evitare simili malintesi in futuro.
Per quanto riguarda i resi: hai sempre la possibilità di effettuare un reso entro 14 giorni dalla ricezione dell’ordine. Le spese di restituzione sono tuttavia a carico del cliente. Questa informazione è chiaramente indicata nei nostri termini e condizioni generali.
Ci dispiace che tu abbia deciso di lasciare una recensione negativa. Speriamo comunque che tu voglia ricontattarci tramite info@zenido.co.uk, così da poter cercare insieme una soluzione migliore.
Cordiali saluti,
Lisa
Responsabile del Servizio Clienti
www.zenido-shop.com
Emballé par un enfant vu la qualité de…
Emballé par un enfant vu la qualité de ce dernier . Bien cela a entraîné des choc sur le produit. Ce dernier étant démonté avec une fiche explicative qui ne correspondait pas totalement au produit dont la qualité ne valait pas le prix .
6 de mayo de 2026
Opinión espontánea
Respuesta de Zenido
Bonjour,
Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Chez Zenido, nous attachons beaucoup d’importance à la satisfaction de nos clients et nous souhaitons trouver avec vous une solution adaptée.
Nous pouvons vous assurer que nous travaillons uniquement avec des fournisseurs soigneusement sélectionnés, dont nous recevons habituellement de nombreux retours positifs. Nous aimerions examiner cela plus en détail pour vous.
Pouvez-vous nous contacter à l’adresse info@zenido.co.uk en mentionnant votre numéro de commande ? Nous étudierons votre dossier avec attention afin de résoudre ce problème dans les plus brefs délais.
Cordialement,
Lisa
Responsable du service clientèle
www.zenido-shop.com
They sent me a fake
They sent me a fake, low-quality, product shipped from China. I received items that do not match website images, which has a strong chemical odor. Poor customer support and refused to refund me and to pay for the shipping costs.
23 de abril de 2026
Opinión espontánea
Respuesta de Zenido
Dear Mologadi,
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.
First of all, we would like to clarify that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.
It is correct that we do not offer a free return label. You always have the right to return your order within 14 days of receiving your parcel. All of this is clearly stated in our return policy: https://www.zenido-shop.com/policies/refund-policy.
We regret that you aren't satisfied with our offer. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Rampzalig
Opgelet, producten komen van China!
Onze bestelde lampen zijn na 6 weken nog steeds niet toegekomen. Waarschijnlijk gaat dit ook nooit meer gebeuren..
Mails naar de support dienst worden overduidelijk beantwoord door AI.
4 de mayo de 2026
Opinión espontánea
Respuesta de Zenido
Hi Joren,
Bedankt voor je feedback. We vinden het vervelend om te horen dat je geen fijne ervaring hebt gehad bij Zenido. We willen je dan ook graag verder helpen, zodat we de best oplossing kunnen vinden.
Het is inderdaad gek dat je je bestelling na 6 weken nog niet hebt ontvangen. We hebben dan ook direct contact met onze leverancier opgenomen om te kijken wat er is gebeurd. We zullen weldra met je contact opnemen zodra we meer weten.
Verder kunnen we je verzekeren dat we uitsluitend werken met zorgvuldig geselecteerde leveranciers waar we normaliter veel positieve feedback over ontvangen. We kijken dit graag voor je na.
We vinden het jammer dat je direct een negatieve review hebt geplaatst. Toch hopen we dat je ons de kans wilt geven om samen naar een passende oplossing te kijken. Je kunt ons hiervoor bereiken via info@zenido.nl.
Met vriendelijke groet,
Lisa
Klantenservice Manager
www.zenido.nl
Dit is een dropshipping site
Dit is een dropshipping site. Ze verkopen chineze rommel aan Europese prijzen via een zogenaamde Europese platform waardoor de leveringstermijn 2& 3 weken bedraagt. Bij vraag tot annulering dadelijk na bestelling bij doorkrijgen van de informatie rond de leveringstermijn krijg je de info dat dit niet meer kan.
3 de mayo de 2026
Opinión espontánea
Respuesta de Zenido
Beste Marc,
Bedankt voor uw review. Het spijt ons te horen dat u geen prettige ervaring heeft gehad met Zenido. We helpen u graag om samen tot een passende oplossing te komen.
Wij doen altijd ons uiterste best om alle bestellingen binnen de beloofde termijn te leveren. Helaas kunnen er soms vertragingen optreden die buiten onze controle liggen.
Het klopt dat wij onze producten rechtstreeks vanuit de leverancier verzenden. Wij werken uitsluitend met zorgvuldig geselecteerde partners van wie wij doorgaans zeer positieve feedback ontvangen.
Volgens ons beleid is het altijd mogelijk om een bestelling te retourneren nadat deze is ontvangen, binnen de geldende bedenktijd. Dat recht is in ons retourbeleid duidelijk opgenomen en wordt door ons ook nageleefd.
Een annulering vóór ontvangst is echter niet altijd mogelijk wanneer een bestelling al is verwerkt en onderweg is. In dat stadium bevindt het pakket zich in het logistieke traject en kan dit niet meer worden tegengehouden. Dit is een gebruikelijke en logische procedure binnen e-commerce.
Wij vinden het jammer dat u ervoor heeft gekozen om direct een negatieve review te plaatsen. Wij geven er de voorkeur aan om klachten persoonlijk op te lossen en streven altijd naar tevreden klanten. Daarom nodigen wij u graag uit om contact met ons op te nemen via info@zenido.nl, zodat wij u verder kunnen helpen.
Met vriendelijke groet,
Lisa
Klantenservice Manager
www.zenido.nl
I purchased a pop up bed tent for our…
I purchased a pop up bed tent for our grandson
To start with I was worried after seeing the reviews
I emailed customer service and they always replied promptly and did help as much as possible
After 30 days I sent an email asking for a refund I know it comes from china but 30 days seemed a long time
Any way the same day it turned up
For the price it’s OK works
It could do with another pole in the middle but it’s cheap what do you expect
Our Grandson loves it.
It’s easy to put up He is happy we are happy
I emailed the company back saying it had arrived and they offered me a partial refund for my long wait time
That arrived in my bank today 3 days from delivery
So we all happy
29 de abril de 2026
Opinión espontánea
Respuesta de Zenido
Hi Kim,
Thank you for your positive feedback! We are happy to hear that you are satisfied with your order:)
I'm not happy with the item I bought…
I'm not happy with the item I bought from you
2 de mayo de 2026
Opinión espontánea
Respuesta de Zenido
Hi Morgan,
Thank you for your feedback.
Could you please send us an email at info@zenido.co.uk, including your order number and a description of any issues you are experiencing? This will allow us to assist you more effectively.
Thank you in advance.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Bought 2 night lights for my autistuc…
Bought 2 night lights for my autistuc children, paid £68.80 plus £2.50 shipping protection, only for my items to be delivered today, damaged (boxes bent far into itself) and completely different to what I ordered on the website and upon googling the items i recieved, they are incredibly cheap versions of what I believed I had ordered, available for £5.00 on almost every store in the google search - i Paid £34 x2 and taking action against them via my bank. Extremely poor quality products and not worth paying 7x over the average price. Awful thieves. Sophosticated scammers for sure.
Editing following emails with Zenido who want me to return the items to an address in china in order to get my refund. The address in china is not recognised as a merchant address, therefore a returns label cannot be generated for Zenido.. A Scam so they can say they did not recieve the return. Investigation started via my bank.
1 de mayo de 2026
Opinión espontánea
Respuesta de Zenido
Dear Charly,
Thank you for your feedback. We’re sorry to hear that your experience with Zenido did not meet your expectations, and we would like to assist you in finding a suitable solution.
We’re sorry to hear that you are not satisfied with the quality of the product. Please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter further based on your specific case.
Regarding the condition of the packaging, this is certainly not how your order should arrive. We sincerely apologise for this and would like to investigate what may have happened during transit.
We regret that your experience has led to this review. We would very much appreciate the opportunity to review your case personally and work towards a suitable resolution. Please contact us at info@zenido.co.uk
with your order details so we can assist you further.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Drop shoppers from China!
Drop shoppers from China!
Awful customer service, no full refund offered.
Shonky outfit.
Check Dutch consumer law to attempt to get refund if you get caught out.
3 de abril de 2026
Opinión espontánea
Respuesta de Zenido
Dear Customer,
Thank you for your review. We are sorry to hear that your experience with Zenido was not as expected. We would be happy to work with you to find a suitable solution.
Please note that we ship our products directly from our suppliers. We carefully select our partners and typically receive very positive feedback regarding their service and product quality.
According to our policy, it is always possible to return an order after it has been delivered, within the applicable return period. This right is clearly outlined in our returns policy and is fully honored by us.
We are also sorry to hear that you feel our customer service has not been helpful. This is not the experience we aim to provide, and we take your feedback seriously.
We regret that your experience has led to this review and would greatly appreciate the opportunity to look into your case personally and work towards an appropriate resolution. Please contact us at info@zenido.nl, including your order details, so we can assist you further.
Kind regards,
Lisa
Customer Service Manager
www.zenido.nl
Cancellation and refund process challenged
We experienced an inaccurate product description, inaccurate and confusing process updates, refusal to accept cancellation of order despite clear evidence confirmed by Zenido that it was still in processing in China (somewhere!) which contradicts their '24 -hour cancellation'.The China return address was unverifiable, the original shipping source was unobtainable and accurate logistics info not forthcoming. Their client-paid China return policy also and cancellation policy can be challenged through Dutch consumer law, with the correct legal pressure.
14 de abril de 2026
Opinión espontánea
Respuesta de Zenido
Hi Charles,
Thank you for your feedback.
We’re sorry to hear that your experience with Zenido did not meet your expectations. We would be glad to work with you to find a suitable solution.
Unfortunately, we were unable to cancel your order as it had already been shipped at the time of your request. We contacted our supplier immediately, but they were no longer able to stop the shipment.
We understand that this may be frustrating, and we would really appreciate the opportunity to review your case in more detail and find an appropriate resolution for you. Please feel free to contact us at info@zenido.nl, including your order details, so we can assist you further.
Kind regards,
Lisa
Customer Service Manager
www.zenido.nl
Low quality used goods sent
I am adding extra details as requested by TrustPilot:
On 18 March I received goods from Zenido that were of substantially lower quality than advertised. Also the packaging looked like it had been tampered with. I contacted Zenido an sent them pictures as evidence and received this response:
‘Hello Syeda,
Thank you for contacting us. We're truly sorry to hear that your order didn’t meet your expectations. We want to make this experience right for you while minimizing inconvenience.
Instead of going through the process of returning the item, we’d like to offer you two convenient options:
Option 1: 10% Partial Refund
• You will receive 10% of your order amount back to your original payment method. You get to keep the item – no need to ship it back or wait for return processing.
Option 2: 50% Store Credit
• Receive 50% of your original order value as store credit. Use it anytime on future purchases with us.
These options are designed to save you time, effort, and potential return shipping costs — while still acknowledging the issue and providing compensation.
Please let us know which option works best for you. If you have questions, we’re here to help.
Best regards,
Ron’
I then went on to explain that I didn’t want to keep the product as it was not as described on the website. Then I was told that I would have to send it at my own expense to China. Zenido traded as a European company, and the cost of a clock would outweigh the clock itself!
This has been ongoing and they repeatedly send the same email. I have contacted trading standards who say that they are required by consumer law to arrange for a collection and provide a full refund in the event that the product does not match its description and below the quality advertised. I believe they are using an AI to send standardised emails rather than deal with the complaints, because each time, they simple amend the percentage discount.
—————————————
I am extremely dissatisfied with my experience purchasing from Zenida and have serious concerns regarding their business practices.
The product I received was materially different from how it was presented online. The images used on their website appear highly misleading, giving the impression of a premium, well-crafted item, whereas the actual product is of significantly lower quality in terms of materials, finish, and overall appearance. This raises concerns of misrepresentation under consumer protection laws.
In addition, the company appears to present itself as a European-based brand, yet the product is manufactured and shipped from China. This lack of transparency is concerning and may mislead consumers about the origin and expected quality of the goods.
The condition of the delivery was also unacceptable. The item arrived in a damaged box that had clearly been opened and re-taped. This raises serious concerns about handling and possible tampering prior to delivery, and falls below reasonable expectations for goods supplied in satisfactory condition.
Customer service has been particularly problematic. Responses appear automated and repetitive, failing to meaningfully engage with or address the substance of my complaint. Despite clearly outlining the issues, I have received generic replies that do not resolve the matter, which suggests an absence of genuine customer support.
Furthermore, I have been informed that in order to obtain a refund, I must return the item to China at my own expense, after which it will be “inspected” before any refund is considered. The cost of returning a large item such as a clock internationally is substantial, and it is difficult not to view this requirement as a deliberate deterrent to prevent customers from exercising their right to a refund.
This approach appears inconsistent with basic consumer rights principles, particularly where goods are not as described or are not of satisfactory quality. Requiring consumers to bear excessive international return costs in such circumstances is unreasonable and unfair.
Overall, this has been a highly disappointing experience. I would strongly caution others before purchasing, given the concerns around misleading presentation, lack of transparency, poor delivery condition, and obstructive after-sales practices.‘
2 de febrero de 2026
Opinión espontánea
Respuesta de Zenido
Dear Syeda,
Thank you for your feedback. We’re sorry to hear that your experience with Zenido did not meet your expectations, and we would like to assist you in finding a suitable solution.
We’re sorry to hear that you are not satisfied with the quality of the product. Please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter further based on your specific case.
Regarding the condition of the packaging, this is certainly not how your order should arrive. We sincerely apologise for this and would like to investigate what may have happened during transit.
With regard to shipping, it is correct that some of our products are shipped directly from our suppliers. This is also outlined in our policies. We always aim to be as transparent as possible and ensure customers are informed about delivery expectations.
Regarding returns, you always have the option to return your order within 14 days of receiving it. Return costs are the responsibility of the customer, as stated in our return policy. Once the item is received and inspected, a refund can be processed accordingly.
We’re also sorry to hear that you feel our customer service has not been helpful. This is not the experience we aim to provide, and we take this feedback seriously.
We regret that your experience has led to this review. We would very much appreciate the opportunity to review your case personally and work towards a suitable resolution. Please contact us at info@zenido.co.uk
with your order details so we can assist you further.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Basically a pricier version of Shein, same quality
Basically a beefed up pricier version of Shein, with the same quality stuff though and a lot less choice.
So if you do want Shein quality level stuff, just get it for half of price there instead. A lot of images look like they have been "borrowed" from there. This company 100% ships from China and will take about two weeks to arrive in UK.
JUST DONT WASTE TIME AND MONEY
24 de abril de 2026
Opinión espontánea
Respuesta de Zenido
Dear Tomas,
Thank you for your feedback. We’re sorry to hear that you didn’t have a pleasant experience with Zenido, and we’d be happy to help you find a solution.
We're sorry to hear that you're not satisfied with the quality of our products, please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter for you.
We would like to kindly invite you to contact us at info@zenido.co.uk so we can review your situation personally and offer a tailored solution. Your satisfaction is very important to us, and we are committed to resolving any concerns as quickly and effectively as possible.
We look forward to hearing from you.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
non mi aspettavo più che arrivasse.
il 21 marzo 2026 ho acquistato un articolo sul loro sito. Oggi 28/04/2026 è finalmente arrivato l'articolo, è passato veramente troppo tempo, ormai avevo perso le speranze tuttavia l'articolo è della qualità che mi aspettavo e il prezzo competitivo.
22 de abril de 2026
Opinión espontánea
Respuesta de Zenido
Ciao Nazzareno,
Grazie per aver condiviso il tuo feedback. Ci dispiace molto sapere che la tua esperienza con Zenido non ha soddisfatto le tue aspettative. Ci impegniamo sempre a offrire ai nostri clienti prodotti di alta qualità e un servizio eccellente.
Innanzitutto, desideriamo scusarci per il ritardo nella consegna. Possiamo assicurarti che facciamo sempre del nostro meglio per garantire che i nostri clienti ricevano i loro pacchi il prima possibile. Abbiamo quindi contattato immediatamente il nostro fornitore e ti ricontatteremo al più presto non appena avremo maggiori informazioni. Ancora una volta, le nostre scuse per il ritardo.
Ti invitiamo gentilmente a contattarci all’indirizzo info@zenido.co.uk
e a condividere con noi il tuo numero d’ordine, così da poter esaminare personalmente la tua situazione e offrirti una soluzione adeguata. La tua soddisfazione è molto importante per noi e ci impegniamo a risolvere qualsiasi problema nel modo più rapido ed efficace possibile.
Restiamo in attesa di un tuo riscontro.
Cordiali saluti,
Lisa
Customer Service Manager
www.zenido-shop.com
Their 14 day return policy is farcical
This is a classic dropshipping scheme, and their 14 day return policy is farcical, they offer a 10% refund and let you keep it, or send it back to China on your own expense, which I'm not even sure it will result in a full refund.
I have received an item that did't match the description. Zenido's support agrees the item is not conforming. However they still refuse to issue a full refund, unless I pay for the return back to a warehouse in China, and they 'inspect it', which honestly sounds like a long shot. Every time I ask them to pay for the return, they make up some false terms and conditions. Very likely using a chatbot that's hallucinating terms and conditions.
Their support answers back on a daily basis, but they are just trying to buy time and tire you down untill you give up.
If you want a refund from this company, dont waste too much time with their support. Ron seems to be very polite and responsive but eventually he's not there to help you.
Edit: They offered partial refunds, up to 50%, but demand I delete my review first.
17 de abril de 2026
Opinión espontánea
Respuesta de Zenido
Dear Yannis,
Thank you for your feedback. We’re sorry to hear that you didn’t have a pleasant experience with Zenido, and we’d be happy to help you find a solution.
We're sorry to hear that you're not satisfied with the quality of our products, please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter for you.
Regarding returns: you always have the option to return items within 14 days of receiving your order. However, you are responsible for the return costs. This is clearly stated in our terms and conditions.
We would like to kindly invite you to contact us at info@zenido.co.uk so we can review your situation personally and offer a tailored solution. Your satisfaction is very important to us, and we are committed to resolving any concerns as quickly and effectively as possible.
We look forward to hearing from you.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Must be using less than snail mail
Must be using less than snail mail, as after 4 days, nothing has arrived and no communications from the company. They don’t deserve to be trading! Now contacted me to say that the product is out of stock and they are cancelling the order and sending a refund. Surely they could have told me this earlier.
13 de abril de 2026
Opinión espontánea
Respuesta de Zenido
Hi Jayo,
Thank you for your feedback.
First of all, we would like to clarify our delivery times, as we believe there may have been a misunderstanding. Our delivery timeframes are clearly stated in our terms and conditions. Processing your order can take 1–3 working days, and shipping typically takes 7–12 working days, making a maximum of 15 days. We always do our utmost to deliver all orders within the promised timeframe.
We do agree that it is unusual that you have not yet received a response from our customer service team. We will look into this immediately and get back to you as soon as possible.
We are sorry to see that you have already posted a negative review. We would kindly invite you to contact us directly at zenido.co.uk so that we can offer you a personalised solution. We always prefer to resolve any issues directly and aim to ensure all our customers are satisfied.
Kind regards,
Lisa
Customer Service Manager
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