It wasn't actually my cheapest quote..but it enabled me to add on what I wanted (RAC home start) and still came.in.£200 cheaper than the quote from my previous insurer. Fingers crossed I don't need to... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Bardzo szybko mogłam otworzyć insulance tak naprawdę Nie potrzebowałam od razu wszystkiego przesyłać potem mogłam dosłać prawo jazdy nie płynąć dzisiejszego problemu bardzo szybko obsługa jestem z ba... Ver más
La empresa ha respondido
Dreadful, do not use. I had an initial quote of 51 a month. Less than a month in I changed vehicles so something similar and change caused the policy to increase 50% to 75. I phoned and asked if they... Ver más
La empresa ha respondido
Filled in form on computer and was very useful information. Printed off documents and sorted out Direct Debit. Would recommend you to family and friends
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Información de contacto
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Reino Unido
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Muy bueno
9 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Zenith Insurance
Hi,
Thank you for taking the time to leave us your review!
Vicky
This is a disgraceful company
This is a disgraceful company, I was told when changing my policy I would only be charged the admin fee and don't have to pay an additional premium on a Tucson, I asked a few times and was told this that on any car no premium just admin, I then called to change my policy having got a new car, the car was newer , less in engine size, and much safer than my old car, to be charged a premium having 7 months still left on my current cover, the premium was more than 12 months I was getting on any comparison site and this was the price I am charged on top of my 7 months remaining, I was then advised rudely and by an advisor with a cheeky on the phone that we want to keep you as our customer, it felt an embarrassment to be charged a premium for reminder months more than what I would of got charged, I felt disgrased and ripped out, I had to call back at one point and put phone down as I wanted to register complaint for the call to be listened and some notes to be added on system in which I talked over, couldn't even get my word across and at one point person kept saying they couldn't find my details, trying to antagonise me on particular phone call and make me feel small, I must called a few times to then speak to a lovely lady who was honest, calm and explaining everything, I really hate this company right now , only person benefited from my policy was the company itself in this cost living crisis, I got 250 back for 7 months insurance cover remaining, absolute disgrace this company doesn't care about item customers please avoid, I will be going to the ombudsman service with my complaint after they look into it.
25 de julio de 2026
Opinión espontánea
Respuesta de Zenith Insurance
Hi Sajid,
Thank you for taking the time to share your feedback. We're very sorry to read about your experience and appreciate how frustrating this situation has been.
We understand your disappointment regarding the cost of changing your vehicle on your policy, particularly as this was not what you were expecting based on your earlier conversations. The premium charged for any mid-term policy change is calculated by the underwriter and is based on a number of factors, including the vehicle's value, the cost of replacement parts, security and safety features, claims data, and other underwriting criteria. While a newer vehicle with a smaller engine may appear to present a lower risk, this does not always result in a lower premium. As your insurance intermediary, we are unable to alter or challenge the premium set by the underwriter.
That said, we're equally concerned to hear about the level of service you received during some of your calls. This is not the standard of customer service we aim to provide, and we're pleased to hear that one of our advisers was able to offer a calmer and more helpful experience.
We would welcome the opportunity to review the policy change and the interactions you had with our team to ensure everything was handled correctly and to see whether there was any alternative outcome available. Please send your policy details to us at social@zenithinsurance-bisl.co.uk.
Vicky
Respuesta de Zenith Insurance
Hi Ecaterina,
Thank you for your five-star review!
Vicky
They doing for getting the job very…
They doing for getting the job very easy and quick
16 de julio de 2026
Respuesta de Zenith Insurance
Hi,
Thank you for your fab five-star review!
Vicky
Was quick but wish it was more personal.
15 de julio de 2026
Respuesta de Zenith Insurance
Hi Anne,
Thank you for your feedback. We're pleased to hear that you found the process quick and efficient.
We're sorry to hear that the experience felt less personal than you would have liked. We understand how important a personal touch can be, and we'll take your comments on board as we continue to improve our service.
Vicky
Windscreen got cracked by a stone
Windscreen got cracked by a stone. Replaced next day by a really lovely chap. Very helpful and happy to talk my son through the process as he was working. Fantastic service.
24 de julio de 2026
Respuesta de Zenith Insurance
Hi Jo-ann,
Thank you for taking the time to leave your great review about your recent experience with us!
So pleased that you found our service fantastic and staff helpful.
Vicky
Completely satisfied with your…
Completely satisfied with your dealing,providing paper documents on request..........
It was cheapest for me against other quotes.
20 de julio de 2026
Respuesta de Zenith Insurance
Hi Zulfikar,
Thank you for taking the time to leave your great review!
Vicky
It wasn't actually my cheapest…
It wasn't actually my cheapest quote..but it enabled me to add on what I wanted (RAC home start) and still came.in.£200 cheaper than the quote from my previous insurer. Fingers crossed I don't need to use my insurance for the duration of its cover
25 de julio de 2026
Respuesta de Zenith Insurance
Hi,
Thank you for taking the time to leave us your five-star review!
Welcome to Zenith Insurance.
Vicky
So far so good!
17 de julio de 2026
Respuesta de Zenith Insurance
Hi Martin,
Thank you for taking the time to leave us your review!
Vicky
Straightforward Insurance Policy
Straightforward Insurance Policy. After checking the rest, I finally found an Ace ! Quick Document check and away you go.
13 de julio de 2026
Respuesta de Zenith Insurance
Hey Kay,
Thank you for taking the time to leave us your great five-star review!
Welcome to Zenith Insurance.
Vicky
Respuesta de Zenith Insurance
Hi, Mr. Birtchnell,
Thank you for taking the time to leave us your five-star review!
Vicky
It was very easy to make choices and…
It was very easy to make choices and prices were very good.
14 de julio de 2026
Respuesta de Zenith Insurance
Hi Ranjit,
Thank you for taking the time to leave us your fab five-star review!!
Vicky
Respuesta de Zenith Insurance
Hi Tony,
Thank you for taking the time to leave us a review on your purchase experience.
Welcome to Zenith Insurance!
Vicky
Respuesta de Zenith Insurance
Hi Chris,
Thanks for the great 5 star review and feedback!
Kirsty
Respuesta de Zenith Insurance
Hi Emmanuel,
It's fantastic to hear you found our insurance excellent!
Kirsty
Very Smooth Insurance Purchase and straightforward…
I had a smooth and straightforward experience purchasing my car insurance online. The website was easy to use, the process was quick, and everything was clearly explained. The price was competitive, and I received all my documents promptly. Overall, I'm very satisfied with the service and would happily recommend this company to others.
20 de julio de 2026
Respuesta de Zenith Insurance
Hi Andrzej,
Thanks for your 5 star review! We're pleased to hear you found it a smooth and straightforward experience taking out insurance with us online and that you would recommend us to others!
Kirsty
The customer service was excellent and…
The customer service was excellent and she was extremely polite and helpful. She resolved my issue very efficiently. Got a really good price for my car insurance. Definitely recommend.
23 de julio de 2026
Respuesta de Zenith Insurance
Hi Saadia,
Thanks for your 5 star review and feedback! It's fantastic to hear you found the service with our agent was excellent and extremely polite!
Kirsty
As a new customer
As a new customer, my experience with Zenith has been extremely frustrating.
Their online customer service is appalling, and the virtual chat is just as poor. When I eventually spoke to an agent, I found her patronising and unhelpful. She repeatedly used insurance terminology that I wasn’t familiar with and made little effort to explain it in plain English. Instead, she simply kept repeating the same information, seemingly hoping I would eventually understand, rather than helping me to do so.
I also asked twice to speak to a supervisor, but both requests were refused. This only added to my frustration and left me feeling that my concerns were not being taken seriously.
Good customer service is about clear communication and treating customers with respect, especially those who are new to insurance. Unfortunately, that wasn’t my experience.
In hindsight, I wish I’d chosen an insurer with a UK-based call centre. Based on my experience so far, I wouldn’t recommend Zenith if you value accessible, customer-focused support.
23 de julio de 2026
Opinión espontánea
Respuesta de Zenith Insurance
Hi Michael,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced and that your first experience with us did not meet your expectations.
We understand how important clear communication is, especially when discussing insurance terms and making decisions about your cover. We’re sorry that you felt the information provided was not explained in a way that was easy to understand and that you did not feel supported during your conversation with our team.
We also appreciate your comments regarding your requests to speak with a supervisor. We understand why this may have been frustrating; however, speaking directly with a supervisor is not a service we offer. Where a customer is dissatisfied and wishes to raise a concern, our team will transfer the matter to our dedicated Complaints Team, who are trained to review concerns fully and provide an appropriate response.
We would welcome the opportunity to review your experience in more detail and address any outstanding concerns. Please send your policy details to us at social@zenithinsurance-bisl.co.uk.
Vicky
Respuesta de Zenith Insurance
Hi Margaret,
Thanks for taking the time to leave your review and feedback with ourselves!
Kirsty
Respuesta de Zenith Insurance
Hi Shirley,
Thank you for taking the time to leave us your great five-star review!
Vicky
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.