⭐⭐⭐⭐⭐ Really happy with the bike and the way the warranty issue was eventually handled\. I had an issue with the original wheel, but after contacting the company, they arranged a replacement\.... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The forks broke after a very small fall on grass, which isn’t covered under warranty—a bit understandable if we’d had it for a while, but it had only been a couple of weeks since purchase (1 week sinc... Ver más
Great bike! We live in Rural QLD and received relatively quickly. Husband didn't seem to have any trouble putting together. Maybe a QR code to videos would be handy in instruction manual however, when... Ver más
so far all good. some variant of the tamobyke v29 and ouxi v8 temu specials i just hope the battery is of reputable quality. hardest thing is getting tyres to seat properly during assembly. temu speci... Ver más
4,1
Muy bueno
193 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 42% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Generally good but some issues.
Bike delivery was delayed. Couriers web tracking was accurate but Shop app said was delivered 3 days before it actually arrived.
Wiring loom was incorrectly routed on the front handle bars when compared to installation book.
Rear tie appears to be punctured and does not hold air.
I’m surprised the bike isn’t labeled with Zephyre. Seems a marketing oversight.
18 de agosto de 2025
The most unbelievable service company…
The most unbelievable service company in existence. My bike arrived by courier and we couldn't attached the front wheel. We messaged Zephyr and they arranged a tech to attend within 30min (6pm at night) the same day who took the bike fixed it and returned it within the hour. The bike is great aswell.
18 de agosto de 2025
Pretty good
No problems all was done as supposed to be 👍
Though now I have put it together and have found only one battery where it says dual battery 90 km battery life hopefully this gets resolved quickly
20 de agosto de 2025
Bike was sent within a week and service…
Bike was sent within a week and service was great 👍
19 de agosto de 2025
Great product! I love it!
Slight hiccup with delivery but that’s logistics! Great product and great service. So stoked with it. The wheels have some trouble as they are flat packed and the tyre was crunched due to packing and not inflating in the rim. Just needed to give the tyre a day for the rubber to sit perfectly in the rim.
4 de agosto de 2025
Great experience getting the bike
Great experience getting the bike. The instructions were a little hard to follow (pictures are very small & mono) but got there in the end. Lovely bike - daughter is very happy!
3 de agosto de 2025
I would give 0 stars if I could
Where do I even begin? I had a terrible experience with zephyre from purchasing right down to the bike itself. The website lists different methods of payment and says it supports BNPL options but then puts merchant limits so you can't pay that way? Like?? I have the money and the credit but YOU are the one not allowing the transaction to take place???? Be so for real. I don't know why everyone is commending the customer service? I sent an email to the director as referred by Callum on the 31st of July and I'm still waiting for a response today 16 August. Wow what great customer service you have there, I'm sooooo impressed👎. Had to get the information off tiktok. My bike and extras were sent in two packages that was so inconvenient. The manual is in black and white...in 2025...why?? Please put colour on that thing I don't think it's that expensive or at least a higher contrast. I struggled so much with it, couldn't even read it.
Overall, your customer service is trash, your tracking was also bad, to the best of your ability make sure packages arrive on the same day at the same time. Please respond to your emails and disclose all the necessary information on how to get the most out of the bike...things like activating the throttle and increasing the speed. (This bike is cheaper on temu btw, the guy on tiktok got his on Temu and actually had better customer service)
*****Response*****:
Hi Zephyr,
I used the email address Callum gave me. I literally copied and pasted it so I am not sure why it didn't come through.
I am approved up to 3000 in afterpay and my own CUSTOMER LIMIT is 2500, so the limit was not on my end and afterpay confirmed it was a limit from the merchant and not from them. I have done big transactions without problem on other platforms and only had problems on yours.
I do not use PayPal.
No one knows about your YouTube channel. Maybe email it to the people so they don't have to do that extra labour as well? And to add on, I texted Callum ( the bot) about the issues and the YouTube channel could've been provided then, instead of the faulty director email. This is the email your customer service agent Callum sent >>> directorzephyrebikes.com.au (since I can't put proper email addresses on here)
I wish I could put screenshots on here.
24 de julio de 2025
Respuesta de Zephyrebikes
We’re really sorry to hear about your experience — it’s definitely not the level of service we aim to provide at Zephyr.
After checking our records, we weren’t able to locate any emails from the address linked to this review, including the one you mentioned from July 31st. It’s possible it didn’t come through, so if you could please resend it to director@zephyrebikes.com, we’ll make sure it’s personally reviewed and prioritised.
Regarding your payment concerns — we do accept Afterpay, but as noted on their website, there’s a $2,000 limit unless you’re pre-approved for more. This is controlled by Afterpay, not us. We also offer PayPal Pay in 4 for added flexibility.
All tutorials — including how to activate the throttle and unlock the speed — are available on our YouTube channel. Just search Zephyr E-Bikes.
In terms of packaging, sometimes bikes and accessories are shipped in separate cartons due to size and handling requirements. We’re working on better coordination to reduce delays between deliveries.
We also appreciate the feedback about the black-and-white manual and will pass that on to our product team — a clearer or colour version is a great suggestion.
We can’t comment on Temu listings or service quality, but we stand by the performance of our bikes and our local support — which is reflected in the hundreds of verified 5-star reviews we’ve received.
If you’re open to giving us another shot, we’d really like to make this right. Just reach out with your order number to director@zephyrebikes.com and we’ll help sort it quickly.
Great EBike
The bike which came had a bent sprocket, and zephyr were happy to send a new socket to replace the damaged one
I was promised an upgraded screen, which I did not get, but I did get a free waterproof phone carrying case.
4 de agosto de 2025
Respuesta de Zephyrebikes
Hi Brendan,
Where have you been contacting us? Please respond ASAP so we can sort this out for you.
The bent sprocket is 100% covered under warranty.
The bike definitely does well over 25 km/h — please see our YouTube guide on how to unlock the top speed.
Also, could you confirm which bike you received so we can check against your order?
So far so good
So far so good , although the bolts for the passenger foot pegs were to short had to go buy new ones!
14 de julio de 2025
First up great delivery time
First up great delivery time. Zephyr support couldn't have been more helpful. Haven't had this much fun in years.If asked would I recommend to a friend, to late I already have! Two thumbs up to Zephyr e bikes!
8 de julio de 2025
E Bike Ambition
I’ve wanted an E Bike for some time, at first being unsure I reached out to the customer service team. In response I was provided with an extensive use and service explanation that filled me with confidence enough to invest in my ambition. The bike that came lived up to the service, and I hope that the next one of a different kind lives up to the same. I appreciate the time and kindness,
Michael
18 de julio de 2025
Opinión espontánea
Highly recommend
Easy setup with instructions.
Bike is a dream. Using it daily to commute to work. Highly recommend.
28 de junio de 2025
Really love these bikes
Been researching different products from different companies and decided to make the purchase from zephyr ebikes and I couldn’t be happier with my choice, highly recommend.
14 de julio de 2025
Opinión espontánea
The reasonable price & mostly good…
The reasonable price & mostly good communication gives me confidence to recommend zephyre bikes.
25 de junio de 2025
Amazing e bike with great power
Amazing e bike with great power. I’ve used a few bikes in my time and zephyre bikes are the only ones I recommend to my mates. Well worth it
14 de julio de 2025
Opinión espontánea
Review – Zephyre Cruise X29 Dual Battery after weeks of research and reading…
After weeks of research and reading countless reviews, I decided on the Cruise X29 Dual Battery from Zephyre, and I couldn't be happier with the decision.
The 90km range is perfect for my needs, and the dual battery setup gives great peace of mind for longer rides. But what really sealed the deal for me was customer service—it’s my number one priority when making any substantial purchase.
From the outset, Callum from Z Bikes was fantastic. I had a couple of small issues with the bike early on, and he handled them quickly, professionally, and without any hassle. That kind of support makes all the difference, especially when buying something you plan to rely on daily.
Overall, highly recommended. Solid bike, reliable range, and exceptional after-sales service.
1 de julio de 2025
Opinión espontánea
Great bike & fast postage
Great bike, plenty of tutorials on youtube on how to build the bike as the instructions included aren't the clearest to follow. Fast postage, received the bike within a week of ordering.
1 de julio de 2025
An amazing business to work with
What a great company to work with from ordering to delivery there customer service is amazing they have gone out there way to make sure everything was right 🇦🇺👍
25 de junio de 2025
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.