ZiCASE Opiniones 85

Respuesta de ZiCASE

13 oct 2025

Dear Attaraza,

We’re truly sorry to hear that you were not satisfied with your purchase. We take product quality and customer experience very seriously, and your feedback is very important to us.

After reviewing your order, we confirmed that it was delivered on May 15, 2025. The case you purchased was one of our limited edition puffer designs, priced at $12, which has been one of our most loved and positively reviewed products. Each item goes through a quality check before shipment to ensure it meets our standards.

We completely understand that expectations can vary from person to person. That’s why we always offer a 14 day return or refund policy after delivery, allowing customers to contact us if they are not fully satisfied. Unfortunately, we didn’t receive any message or return request from you during that period, otherwise we would have been more than happy to assist with a replacement or refund.

Even though some time has passed, we’d still like to help make things right. Please reach out to us at support@zicase.com, and our team will see what we can do to improve your experience.

Best wishes,
ZiCASE Team

Respuesta de ZiCASE

12 oct 2025

Dear Everest,

We’re truly sorry to hear that you weren’t satisfied with your one of the cases you received. Our team carefully reviewed your photos and messages at the time and explained that what appeared as “fuzzy edges” on the clovers was actually a heat mark caused by the adhesive process during production — a normal visual effect that doesn’t indicate a defect or damage.

We completely understand that expectations can vary, and we still offered two options as a goodwill gesture: a full refund of your shipping cost or a 50% discount for your next purchase. Our intention was to make things right and ensure your experience ended positively.

It’s worth noting that you also ordered a Blue Magic Rabbit iPhone Case, which according to our records, arrived in perfect condition.

We appreciate your feedback and will continue improving our quality and communication to provide the best possible experience for every customer.

Best wishes,
ZiCASE Team

Respuesta de ZiCASE

12 oct 2025

Hello Rajiid,

We’re sorry to hear about your experience, but we’d like to clarify the situation for transparency.

Your order was placed on September 20 and handed over to our shipping partner on September 24. We sent the tracking details to your email on the same day. However, since your email provider is Hotmail, it’s possible that our message was filtered into your spam or junk folder.

According to official USPS tracking records, your package was delivered to your mailbox at 7:31 pm on October 4, 2025. We also shared screenshots confirming both the shipping and delivery information directly with you via email.

We always do our best to ensure every order is shipped and delivered as promised, and we’re happy to assist if any issues arise during transit.

Best wishes,
ZiCASE Team

Respuesta de ZiCASE

Actualizada el 10 oct 2025

Dear Jasmine,

Thank you so much for your kind words and for taking the time to share your experience.

The case you ordered was part of a limited production, and it temporarily went out of stock right after your purchase. Since it was expected to be restocked within a few business days, we chose to ship it a little later rather than cancel your order, ensuring you still received this special design.

We’re very glad to hear that you loved the quality and that our customer service met your expectations. Thank you again for your thoughtful feedback, it helps us improve and serve you even better in the future! 💖

Best wishes,
ZiCASE Team

Respuesta de ZiCASE

10 oct 2025

Dear Norah,

Thank you so much for your feedback and for sharing your experience. We sincerely apologize for the delay and truly appreciate your patience and understanding.

Most of our orders are delivered within 12 business days, but the final delivery time can vary depending on several factors, including production time for newly released iPhone models, customs processing, and local carrier handling. In your case, one of the cases you ordered was still in production for the iPhone 17 series, which caused a slight delay in shipping.

We’re very happy to hear that you loved the cases and stickers, and we truly appreciate your kind words about their quality. Thank you again for your support. 💖

Best wishes,
ZiCASE Team

Respuesta de ZiCASE

9 oct 2025

Dear Carmari,

We’re very sorry to hear that you haven’t received your order. We completely understand how frustrating that can be.

After reviewing your order, we found that it was shipped on August 10th and, according to the official USPS tracking records, was delivered to your mailbox in Chicago, IL, on August 20th, 2025. We’ve also sent you a detailed email with the full tracking information and a screenshot of the USPS delivery confirmation to help clarify the situation.

If you’re still unable to locate the package, please contact USPS for assistance, and we’ll be happy to support you throughout the process.

We truly value your feedback and hope this issue can be resolved soon.

Best wishes,
ZiCASE Team

Respuesta de ZiCASE

15 sept 2025

Hello Hakim,

We’re truly sorry to hear about your experience and thank you for taking the time to share your feedback.

The case you ordered includes a removable piece designed to protect the camera lens. From your description, it seems that after your phone was dropped, this piece may have come off. In such cases, it can usually be reattached, or alternatively, a separate lens protector can be used instead of this plastic piece, as it’s intended as an extra option.

If you had reached out to us at the time this happened, we would have asked for photos of the case and offered the best solution — whether that meant guiding you on how to reattach it, sending an additional lens protector at no cost or, if the case itself was damaged, replacing it with a new one free of charge.

We completely understand your frustration and regret that we didn’t have the chance to assist you sooner. Please feel free to contact us even now at support@zicase.com, and we’ll do our best to make this right for you.

Best wishes,
ZiCASE Team

Respuesta de ZiCASE

19 mar 2025

Dear Lisa,

Thank you for taking the time to leave a review. We completely understand your frustration with the customs delays, and we sincerely apologize for the inconvenience. Please know that we always do our best to ensure timely delivery, but sometimes external factors like customs inspections can cause unexpected delays.

As we mentioned in our previous email, your package entered U.S. customs on February 22 and was delayed due to inspections. We’ve been informed that it is expected to clear customs soon and be delivered to you. We greatly appreciate your patience during this process and are here to assist you with any further concerns.

If you need any additional help, please feel free to reach out through our website, and we’ll gladly provide you with the support you need.

Best wishes,
ZiCASE Team