I absolutely LOVED my experience. not only is their customer service amazing but their products are so adorable. I had an issue with finding where I could track my packaging and DMed them on IG. They... Ver más
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Consulta las opiniones de los clientes
The phone case bought was amazing quality. When I reached out to customer service it was fast and effective. I just didn’t like that when I placed my order the phone case I bought was out of stock and... Ver más
La empresa ha respondido
Ordered on ZiCASE for the first time because the phone cases are cute and affordable. Unfortunately Hermes lost my parcel so I contacted them and they sent my order again with no additional cost or de... Ver más
La empresa ha respondido
Blurry, low-quality case, and the paint chipped off within a couple of weeks. When confronted about the blurry/fuzzy quality, Zicase claimed it was meant to look like that & only offered to refund shi... Ver más
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Información sobre la empresa
Escrito por la empresa
We have been cooperating with the top suppliers of iPhone accessories in China since 2021! Our goal is to offer good quality products at low prices so that everyone can touch the cute accessories and have the power to add cases with attractive colors and styles to their daily lives without fear of expensive prices.
Información de contacto
7/55 Scaddon Street, 6054, WA, Estados Unidos
- support@ZiCASE.com
- zicase.com
3,8
Muy bueno
85 opiniones
Ha contestado el 100% de las opiniones negativas
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Great quality!
Great product, great quality, great look and feel. I get compliments daily on it!
24 de mayo de 2023
Respuesta de ZiCASE
Hello Tyson
Thank you for giving us 5 stars.
We are really happy that you were completely satisfied with your purchase.
This is an honor for us.
Best Wishes - ZiCASE Team
Fantastic customer service and product
21 de mayo de 2023
Respuesta de ZiCASE
Hello Daniel
Thank you for your review.
We do our best to give our customers a good shopping experience.
And we are really happy that you are satisfied with your purchase.
We hope to see you again and in a new purchase.
Best Wishes - ZiCASE Team
Good company
Good company, Not a scam
Quality is ofcourse chinese, but the prices are good. Shipping is about 2 weeks. Overall company is great, customer service really good, but its known that they are just flipping products from china, would guess alibaba.
24 de mayo de 2023
Respuesta de ZiCASE
Hello Adam
We are really happy that you are satisfied with your recent purchase.
But about our products:
Yes! Our products are shipped from China to all over the world and as we wrote on the (about us) page in our store, we cooperate with the best suppliers in China.
And the important thing is that our products can be found in other stores, but we offer the best quality due to our collaboration with top suppliers.
We hope to see you in the future and in a new purchase.
Best Wishes - ZiCASE Team
Case came pretty quick and is amazing…
Case came pretty quick and is amazing quality and also looks great definitely recommend also Zicase replied to all of my DMs asking about the case on instagram
23 de mayo de 2023
Opinión espontánea
Respuesta de ZiCASE
Hello Mustafa
We are glad that you were satisfied with your recent purchase.
And we hope to see you in the future and in a new purchase.
Best Wishes - ZiCASE Team
Respuesta de ZiCASE
Hello Jodie
Thank you for your review.
We are glad that you are satisfied with your recent purchase and we hope you enjoy the new accessory.
Best Wishes - ZiCASE Team
The best customer service
The best customer service! Very polite and prompt in responding. Notified me and kept me updated on my order status, offered a replacement/alternative options for a case that was not available after shipment. Very trustworthy and the case quality is superb!
19 de abril de 2023
Opinión espontánea
Respuesta de ZiCASE
Hello Tanya
Thank you for your review.
We are glad that you were satisfied with your recent purchase and that we were able to provide you with a good experience.
We hope to see you in the future and in a new purchase.
Best Wishes - ZiCASE Team
the shipping was on time.such a CUTE…
the shipping was on time.such a CUTE case.definitely worth buying
6 de abril de 2023
Respuesta de ZiCASE
Hello Lili
Thank you for your review.
We hope you enjoy your new accessory and see you in the near future in a new purchase.
Best Wishes - ZiCASE Team
Perfect hot pink case
5 de abril de 2023
Respuesta de ZiCASE
Hello Charly
Thank you for your review.
We are glad that you are satisfied with your new cases and we hope to see you in the future with a new purchase.
Best Wishes - ZiCASE Team
Initially i got sent the wrong case i…
Initially i got sent the wrong case i was quite disappointed with it as i was really looking forward in receiving my case that i wanted for so long. I sent an email as i thought i got scammed at first. However the team was really polite and prompt. They shipped out the correct case and i didn’t have to pay any extra fee for it. Thank you!
4 de abril de 2023
Respuesta de ZiCASE
Hello Nadhrah
Thank you for your review.
We are glad that you quickly informed us about this issue and we were able to send you the correct case.
We hope you enjoy it and see you again in a new purchase.
Best Wishes - ZiCASE Team
Still Processing?
I ordered my phone case on February 8, 2023 but even after 25 days the order tracking says that the case is still processing… At this point, I’m not even sure if my case will even arrive.
5 de marzo de 2023
Opinión espontánea
Respuesta de ZiCASE
Hello there
We are sorry to hear that but we think there has been a misunderstanding and we need to explain to you.
Your order has already shipped, and the tracking number was emailed to you on February 22.
Your order arrived at US Customs on March 2 and will be delivered to USPS soon.
All the details have been sent to your email a few minutes ago.
I hope any misunderstandings have been resolved for you.
Best Wishes - ZiCASE Team
Respuesta de ZiCASE
Hello Sage
Thank you for your review.
We are really happy that your new cases have met your expectations.
We hope you enjoy them.
Best Wishes - ZiCASE Team
The case broke as soon as I opened it up
30 de enero de 2023
Respuesta de ZiCASE
Hello Michael
We are really sorry to hear that.
But I wish you would have informed us about this issue before leaving a review so that we can offer you the best solution or send you a new case completely free of charge.
However! Our team has emailed you and hope we can finally make you happy with your recent purchase.
Best Wishes - ZiCASE Team
Not the correct size I ordered
The case that I received was not the correct size that I ordered. I ordered an iPhone 14 pro max case and got a smaller size.
15 de febrero de 2023
Respuesta de ZiCASE
Hello Melanie
Sorry to hear that, but please allow us to explain about your order.
We received two orders from you on December 16, 2022! (Both orders included a similar case for iPhone 13 Pro)
The cases were delivered to you, and we received an email from you requesting to exchange one of the cases for another case.
We told you that you don't need to return the received case to us. (This means we save the time and shipping cost you would have to pay to return a product to China) and we wanted to make you happier.
Then, we asked you to choose another case so that it will be sent to you completely free of charge.
We have received the picture of your favorite case and we have sent you an email containing the recipient's details such as (name and family, shipping address and iPhone model)
And you never told us you wanted the new case for the iPhone 14 Pro Max instead of the iPhone 13 Pro. (Please look at all the previous emails to be sure about it)
So, we have sent your new and favorite case for iPhone 13 Pro and for free.
We really tried our best to make you happier and create a unique shopping experience for you and we are saddened by your review.
Best Wishes - ZiCASE Team
The case feels cheap and not protective…
The case feels cheap and not protective at all.the camera back automatically broke,
15 de febrero de 2023
Respuesta de ZiCASE
Hello Chanukah
Thank you for your review.
We are sorry that your new case did not meet your expectations.
But if you had informed us about this issue, we would have sent you a new case.. (completely free)
Please note that our cases are made from quality factories in China and we try to sell them to customers at the lowest possible price and if an accessory like an iPhone case is used in unfavorable conditions (even if a case is 100 dollars) it is possible that the case will be damaged or broken.
However, we apologize for any inconvenience and if you would like to send us an email and some photos of the case and we will send you a new case.
We hope to hear from you.
Best Wishes - ZiCASE Team
Poor communication
15 de febrero de 2023
Respuesta de ZiCASE
Hello Ciara
Thank you for your review.
Honestly, we are surprised for 3 stars rating, because we tried our best to satisfy you and try to provide you the best and fastest support. (We had a good chat with you and solved your order issue)
I wish you would have given us a better review because it would have made us happier.
However, we apologize for any inconvenience and hope to create a better experience for you in future orders.
Best Wishes - ZiCASE Team
High quality phone case!
High quality phone case! It’s so unique & i get lots of compliments. It’s my favorite phone case of all time tbh. It’s not bulky or anything. Ig if i had to say something bad, maybe the front doesn’t cover my screen all the way? that’s about it, honestly just a good phone case all together. 5/5
3 de febrero de 2023
Respuesta de ZiCASE
Hello Melody
Thank you for your review.
We are really happy that you are satisfied with your recent purchase, and we hope to see you again in a new purchase.
Best Wishes - ZiCASE Team
Very long delivery time
Very long delivery time, almost a month. The case was ok. I expected it to be a lot softer but this will do.
1 de febrero de 2023
Respuesta de ZiCASE
Hello Robin
Thank you for your recent review.
We are sorry that it took about 24 days to deliver your order but we need to explain the reason.
We received your order on December 31, 2022 and delivered it to 4PX shipping company on January 3.
But because it is not possible to send orders directly from China to some European countries such as your country (Sweden) your order was first sent to Luxembourg and then sent to Sweden Post through Luxembourg Post.
Your order arrived in Luxembourg on January 13 and was delivered to you on January 23.
In fact, your order was delivered to you in 11 days.
However! We apologize for any inconvenience and hope that we can create a better experience for you in future purchases.
Best Wishes - ZiCASE Team
Respuesta de ZiCASE
Hello Christoffer
Thank you for your review.
We are happy that you are satisfied with your new case and we hope to see you in the future with a new purchase.
Best Wishes - ZiCASE Team
Stuff is amazing
Stuff is amazing , good experience. I received the product as per the description and amazing delivery service.
Thank so much for this ! I appreciate it.
25 de enero de 2023
Respuesta de ZiCASE
Hello Payal
Thank you for your review.
We are honored that you like your new cases and hope to see you in the future.
Best Wishes - ZiCASE Team
took to long.
16 de enero de 2023
Respuesta de ZiCASE
Hello Jordan
Thank you for your review.
But as written on our website, the approximate delivery time for orders to the United States is between 18 and 28 days.
We delivered your order to the China shipping company on January 1 and it was delivered to you on January 13. (This means your order has been delivered in 11 days)
However! We apologize for any inconvenience and hope we can create a better experience for you in the future.
Best Wishes - ZiCASE Team
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