Allgo Global Rewards Opiniones 

133
•
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Really difficult to use, especially the login issues. Also, old card remain forever in the app as they cannot be deleted, so continuously defaults to the old cards. The account and app don't seem to... Ver más

Valorada con 1 estrellas sobre 5

Bought 2 digital+ cards. They never worked, after contacting customer service they offered refund as they can't fix this. Refund may take up to 30 days apparently to T&C. 2k invested to make employee... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very efficient and very fast I ordered virtual employee reward cards for the company I work today at 14:00 and made the bank transfer shortly after. I received my own rewards card at 15:18. I rea... Ver más

Valorada con 1 estrellas sobre 5

Our company had paid you and left our bank account but we could not transfer to staff beacsue your systems couldnt find it. Complete disaster. Missed the whole christams window. Trying to conatct you... Ver más

Información sobre la empresa

  1. Agencia de marketing

Escrito por la empresa

Allgo helps companies engage, motivate and reward people to achieve great results. We provide expertise, technology, and rewards to enable companies achieve strategic objectives through world-class incentives, rewards and recognition programmes.


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

133 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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(133)

30 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Card still not working 1 year on!

Nearly 1 year later and still cannot use my funds!
Absolute joke. I work in software development so should have some hope navigating their trash website but God love anyone who struggles with tech.
Support are useless and unhelpful.

12 de octubre de 2024
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi there,
I'm sorry to hear about this trouble. Could you kindly email us on help@allgo.ie or respond with your full name and I will escalate this? Thank you, and appreciate your feedback.

Valorada con 4 estrellas sobre 5

These work provided you follow the instructions

I've used these cards for a number of years and never had an issue. The registration process and steps you have to go through to enable and use online are a little complicated. However you really need to read and follow the steps. I've deducted a star due to this, other than that I've not had any issues.

23 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Impossible to use

Took a month of emails and calls to activate my card while they took another 3 Euros off it. I still can't get into my account on their website even after all the time on calls. The activation process is awful.
So frustrating to deal with.
These were given as presents to my wife and were declined when she tried to use them. Apparently there was 3 Euro been taken off them every month but there was no mention of that until the call today.

There are much better cards to gift people with that don't rob 3 Eeros a month from you if you don't use it.

10 de junio de 2024
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi Larry, thank you for your feedback. I understand you spoke with my colleague today who clarified regarding our €3 maintenance fee and how you can use your balance. If there are any outstanding issues, please feel free to contact us on help@allgo.ie and we'd be happy to assist.

Valorada con 1 estrellas sobre 5

The worst verification system I have…

The worst verification system I have ever met. I never again want to see an Allgo card. Between registration, account registration, balance checking and everything else about this company, it is a complete waste of time. Really maddening to use.

1 de marzo de 2024
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi David, Sorry to hear that. I can't see any support request from you. If you are still experiencing issues, please call us on (01) 253 0040 or email us at help@allgo.ie, we are on hand to help til 5.30pm.

Valorada con 5 estrellas sobre 5

Had a couple of issues between…

Had a couple of issues between activating, loss of card and cancelling re-issued card but the team were more than helpful and quick in response to get me sorted. Can’t thank them enough especially Catriona!

4 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible

Terrible! The Get My eCard application doesn't display the 6-digit security code of the digital card. I'm not able to create an account on allgo getmybalance and to register it for 3DSecure.

29 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible

Terrible

Mine doesn't work despite doing all the 3D security checks.

Emailed them 5 times and no help.

I'm trying to get a refund at this stage.

I would not recommend as not user friendly and poor customer service.

19 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thanks Jennifer

Mastercard is... Mastercard.
But, all I can say is that Jennifer behind the Help computer for allgo has been amazing.
Thanks Jennifer
Happy New Year
Roberto

15 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is my 2nd year with Allgo

This is my 2nd year with Allgo, and due to a error my side, this year, allgo spent a lot of time successfully sorting out the error, it was much appreciated.

10 de enero de 2024
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Thank you Rosemary! Always happy to help.

Valorada con 1 estrellas sobre 5

Most Horrendous so called customer service for Allgo cards

Tried to get my card registered so that it can be activated to be used but found out with NO help from ALLGO that I needed a special code to activate the card.It kept saying to contact Allgo Customer service by phone or email so I Did
Call and emailed so called customer service a number of times but NO answer so I checked their Website and it shows FIND US so I did and went to their company address and would you believe it they DONOT deal with clients at reception and would NOT come out to me and only communicated by email as I sat in their reception that's THEIR customer service
very poor service and notified my company of this along with a number of other staff expeirancing same problem so for the future to deal with a different company.
I got it sorted by calling the lost card phone number and sorted literally two mins by a gentleman
Allgo don't do themselves any favours
you have lost a customer

4 de enero de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Avoid

Avoid! Do not use them under any circumstances. When paying, they do not send an SMS to confirm the payment, then everyone arrives at once. And at the same time, this site is blocked and it is no longer possible to pay on it with this card. Thus, this company keeps the money on the card for itself. Their phone support is below 0 par. 1.5 hours - no one answered, the call was constant. 2 hours passed and they deigned to answer the call - and as a result, I myself have to contact Mastercard so that they unblock the site that they closed. You understand? This company provides gift services but does nothing? Fantastic! Like, excuse me, but can I buy this on another site? Run away from them as far as possible. And the employer who gives these cards - at least find out what you are giving - and look at the rating of this company, is it worth giving them money?
P.S.
as you saw, they responded to the letter - solve your problem yourself using Mastercard support.
In the evening I logged in from another computer, before that update the 3D protection, as the girl advised me when I got through after a 2-hour call. She said maybe it would help. + another computer and IP address respectively. And the payment went through. But, still, I do not recommend giving you such gift stress.
The only reason is that I managed to buy what I wanted at a promotional price - they have a very weak third-level star.

3 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst thing I encountered in a while

Worst thing I encountered in a while. Spent few hours activating bloody thing, then realized that I need code from a company to unlock it. Also the need to provide your personal information is utter BS. But the worst thing is that unlike with one4all here you can't go above the balance and pay the rest with you usual card. Also guess what, you can't even use it to transfer money to Revolut or any other online bank. AVOID AT ALL COST, DO YOURSELF A FAVOR AND GET ONE4ALL.

31 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Can't get beyond creating the account…

Can't get beyond creating the account and then adding the card.

Drop down menu under action only allows for card removal or not.

Have emailed allgo for help in trying to find where to enter activation steps, surname and code, got the same response back as is on their website.

Have used other gift cards in the past with no difficulty, surprized that the help staff could not put a bit more effort in and actually help.

Have emailed allgo again in an effort to activate the card, but to be honest it looks like this gift card does not allow for simple and trouble free activation.

22 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very Poor Experience: No Customer Service

My card was declined in Dunnes stores despite being validated and having the full amount on the card. Myself and my wife were very embarrassed & had to pay cash as we had no other option

The Card was tried at multiple tills & the supervisor said that they had declined 4 cards in 4 days that were presented.

When I called Support there was no response & the next day they said they could not take calls. You had to send an email that would be looked at in 24hrs. The sell these to companies at Christmas then dont staff their lines appropriately or communicate to customers if there are issues.

This is not good enough. Allgo is marketed as a Card you can spend anywhere, Nonsense.

This will be my 1st & Last experience with Allgo.ie

19 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wish I could vote zero stars

Wish I could vote zero stars. No support to speak of. Issues adding the card to Apple wallet. 'Support' first suggested trying all the things I already tried to get it working - despite telling them I tried all of these before sending the email. They stopped answering my emails and have not answered any of my 10 + calls. Edit: after trying every phone number I could find for them, again still nothing. At this stage i would prefer to pay the tax on it in wages.

20 de diciembre de 2023
Opinión espontánea

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