Allgo Global Rewards Opiniones 

133
•
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Really difficult to use, especially the login issues. Also, old card remain forever in the app as they cannot be deleted, so continuously defaults to the old cards. The account and app don't seem to... Ver más

Valorada con 1 estrellas sobre 5

Bought 2 digital+ cards. They never worked, after contacting customer service they offered refund as they can't fix this. Refund may take up to 30 days apparently to T&C. 2k invested to make employee... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very efficient and very fast I ordered virtual employee reward cards for the company I work today at 14:00 and made the bank transfer shortly after. I received my own rewards card at 15:18. I rea... Ver más

Valorada con 1 estrellas sobre 5

Our company had paid you and left our bank account but we could not transfer to staff beacsue your systems couldnt find it. Complete disaster. Missed the whole christams window. Trying to conatct you... Ver más

Información sobre la empresa

  1. Agencia de marketing

Escrito por la empresa

Allgo helps companies engage, motivate and reward people to achieve great results. We provide expertise, technology, and rewards to enable companies achieve strategic objectives through world-class incentives, rewards and recognition programmes.


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

133 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,1

Todas las opiniones

(133)

30 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

frustrated

hello, please help! we are frustrated, the cards we received do not work, we are waiting for the code, the money from the cards was supposed to be spent on our sick child, we have a sick daughter who needs weekly medications, this money was supposed to help us.

19 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid this company, no customer service and no help whatsover

Disaster of a company to deal with. Do not answer phones, do not respond to mail, do not resolve open matters. Have made 40 phone calls, sent 30 plus mails and spent well over 10 hours trying to get issue resolved. This company are a complete and utter liability to deal with. To all the other reports below who got the stock answer of sending an email to the address provided don't bother this company has zero customer service and zero ability to resolve any issues. Any company who cannot even get the correct customer service details on their generic emails is one to avoid. this company has ZERO respect for its customers.

8 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Its impossible to unlock these cards..I…

Its impossible to unlock these cards..I added 3 to my account one unlocked after a few tries the other 2 are still locked saying they cannot verify card holder even though correct name and code are put in...very bad system..not fit for purpose

16 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is a disaster to deal…

This company is a disaster to deal with, I cancelled my order as they had technical difficulties that caused major delays delivering cards.

It is almost 8 week since my order was cancelled and still no refund after contacting them a number of times

14 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not order

Awful, just awful. My card would not work, I rang for 2 days, nobody ever answers the phone. I emailed, help got back and told me to try a different vendor, still didn't work. I emailed 3 tines since asking for help and have heard nothing back.
Update, after sending another email today explaining I had left this review and continuously called them for 3 days, at least 30 times with them just hanging up, a member of staff did get back to me through email. That was 3 days of emails and a lot if unanswered calls. I am grateful for the response but having to go to those lengths and a rep thinking it was acceptable to tell me to use the voucher somewhere other than where I needed to use it as the solution to it not working, leads me to stand by my original review and recommendation not to use this company. Its not worth the hassle.

13 de diciembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi Dawn, I believe a member of the support team followed up with you today. If this issue is still continuing, please respond in that email thread. Thank you.

Valorada con 1 estrellas sobre 5

If we could give zero stars we would .

If we could give zero stars we would .. spent the last 5 days trying to activate card !! €1000 !! Still not working !!

13 de diciembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi there, please contact us on help@allgo.ie and our support team would be happy to assist.

Valorada con 1 estrellas sobre 5

Can't use my card

Can't use my card. No one answering the phone. Absolute joke of a company.

12 de diciembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi Sarah, I believe a member of the support team followed up with you on the 13th. If this issue is still continuing, please respond in that email thread. Thank you.

Valorada con 1 estrellas sobre 5

The 3D security phone number input…

The 3D security phone number input doesn't work on their own website and you cannot receive a code to complete purchases. Customer service then told me I had entered incorrectly, although their own website wont accept the format they tell me to use. Pure incompetence. Still waiting for a fix.

12 de diciembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi Simon, I believe I have located you on our support ticket for 3D Secure, and have sent a follow up email. If not, please get in touch on help@allgo.ie. Thank you.

Valorada con 1 estrellas sobre 5

Extremely poor and overtly complicated…

Extremely poor and overtly complicated card activation system. It is not fit for purpose. Card has been activated but it still will not allow online transactions. 3D verification set up, but code not set. **AVOID**

8 de diciembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi Aidan, our support team would be happy to assist you on help@allgo.ie. Thank you.

Valorada con 1 estrellas sobre 5

dreadful customer experience so far

dreadful customer experience so far, No one answering the phone - 2 cards that i can not buy online purchases with - playing email tennis and no one to call me very annopyed

7 de diciembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi Suzanne, please let me know if you're still experiencing issues following our email conversation! Thank you.

Valorada con 1 estrellas sobre 5

Rubbish website

Rubbish website. Impossible to activate. I only give one star as there is no zero option available.

7 de diciembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi Kieran, apologies for the delay in response - we haven't received any further emails from you since my colleague was in touch. Please do reach out if you continue to experience issues. Thanks

Valorada con 1 estrellas sobre 5

Impossible to activate cards.

I used these in previos years for employees without much problem but won't buy this year due to the glitches and problems with the new activation method. It's full of problems and my staff would end up with cards that can't be used. I rang Allgo to tell them and was automatically disconnected twice. Not a good sign at what should be their busiest period. Be very cautious.

21 de noviembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi Olivia, I'm sorry to hear that. Could you send us an email on corporateorders@allgo.ie and I will personally call you back? Thank you.

Valorada con 1 estrellas sobre 5

If a ZERO star was an option I would…

If a ZERO star was an option I would have used it. A very frustrating card. It doesn't seem to accept a normal date of birth! It didn't send code, it didn't work in local shops. It needs to be swiped as no tap option. Some shop owners will input numbers if they haven't the swipe option, but not many. Don't touch it!

18 de noviembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi Roisin, sorry to hear that. Our support team are on hand on help@allgo.ie to assist, we look forward to your email.

Valorada con 1 estrellas sobre 5

Bought 2 digital+ cards

Bought 2 digital+ cards. They never worked, after contacting customer service they offered refund as they can't fix this. Refund may take up to 30 days apparently to T&C. 2k invested to make employees happy, they receive a broken/not working gift card.
UPDATE: Refund received after 60 days, after many emails. They did not refund tax and card fee. We will never use again Allgo Rewards.

21 de noviembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi Gi, I'm sorry to hear that, that does indeed sound frustrating. All issues are now cleared, but we are of course working on your refund. Thank you.

Valorada con 1 estrellas sobre 5

very slow

very slow, poor service un ineffective customer service

16 de noviembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi there, sorry about this. I can't find any correspondence under your name, could you send me an email to help@allgo.ie so I can assist? Thank you.

Valorada con 1 estrellas sobre 5

Bought

Bought a Virtual card can’t register 3rd party app isn’t working customer service not answering the phone. No idea when I’ll be able to access my card.

AVOID THIS COMPANY AT ALL COSTS

17 de noviembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi Ley, Sorry about that, can you contact us on help@allgo.ie so we can arrange a fix? Thank you.

Valorada con 1 estrellas sobre 5

AVOID IF YOU CAN

The registration routine is not user friendly nor is it intuitive whatsoever, in fact their website is utter rubbish.

I registered the card, got 3d secure set up and happily set about trying to make an online purchase.....3d secure didn't send the verification code as was supposed to happen....online purchase abandoned and kids Christmas present not bought.

Dubious company, dubious customer service, dubious T&Cs
AVOID AVOID AVOID AVOID

14 de noviembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi Vic, sorry to hear that. Could you get in touch via help@allgo.ie so we can assist? Thanks for your feedback.

Valorada con 1 estrellas sobre 5

Whoever created their website is…

Whoever created their website is absolutely the thickest person/people in the IT industry. Beyond horrible registration experience. After 1 hour, still no success, and this is my third attempt. Stay away. Absolute trash.

11 de noviembre de 2023
Opinión espontánea
Logotipo de Allgo Global Rewards

Respuesta de Allgo Global Rewards

Hi Olena, I'm sorry to hear you're having trouble with our website. Could you kindly contact us on help@allgo.ie and we'd be happy to assist. Thank you.

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