AOVO PRO UK Store ® Opiniones 

Respuesta de AOVO PRO UK Store ®

4 nov 2021

Dear Catherine,

Our returns department dealt with your query the earliest possible and arranged a return collection for your scooter within three days. Also, they have confirmed that your return has been received and a refund has been issued for you.

Finally, we are sorry that you received your scooter with a faulty mudguard, usually we send our customers a new mudguard free of charge so they can easily replace it. However, you decided to return the faulty product and we helped you accordingly. Therefore, we would appreciate it if you could please update your review.

If you have any further questions, please do not hesitate to contact us. You can find our contact details on our website.

Kind regards,

Respuesta de AOVO PRO UK Store ®

Actualizada el 19 oct 2021

Dear Karina,

This is a very unfair review. When you first contacted us to return your scooter, you mentioned that you would like to return your scooter because there is no AOVO logo anywhere on the scooter. We was surprised at this as it is highly unlikely that we have sold a scooter with no AOVO logo when we are the AOVO company ourselves. We assumed that it may be a one off printing error on the scooter, as we accepted your argument without raising any doubts. Therefore, we mentioned you to not to worry and we will arrange the return costs for this and issue a refund accordingly. Nevertheless, when we received your return, the ‘Aovo Pro’ logo was on the tube of the scooter. This is something that we asked you to check and you mentioned that there was none. Still, we decided to issue you with a refund of what you paid minus £25 for the return postage costs as clearly your return comes under the category of change of mind return in which the customer is liable for the return postage.

Recently, there has been a few updates in the branding of our product. We have shifted our logo on the tube of the scooter which reads ‘Aovo Pro’. And soon we will be bringing up the latest AOVO model with a complete new logo on the scooter deck, replacing our popular AOVO logo. It is important that you are aware of the new updates on the branding of our product before stating our product is fake.

Furthermore, the only way to check if an AOVO Electric Scooter is original or fake is by checking if the Scooter connects to the ‘aovopro’ app. If it does, this means that your scooter is the Official AOVO. We also asked you to do this to verify that your scooter is the Official AOVO, however you never did this and never replied whether it connects or it does not connect to the app.

In addition, we believe you purchased our product and later because you changed your mind you decided to return it. Under our returns policy, consequently we issued you with an appropriate and fair refund of what you paid minus £25 to cover the postage costs.

Finally, we believe it is extremely disappointing that due to the fact that you were charged £25 for returning the scooter back to us, while you made false statements that our scooter has no logo, you have then decided to leave an appalling review stating ‘AVOID LIKE THE PLAGUE’.

We hope to continue serving our customers as we have done throughout the last few years, and we hope our future potential customers are aware of the authentic reason behind your review.

Kind regards,

Respuesta de AOVO PRO UK Store ®

19 oct 2021

Dear Engjell,

Firstly, again we would like to apologise that your AOVO scooter is experiencing issues with the battery.

We are aware of some of our customers having issues with our batteries, thus we have raised this with the manufacturers to avoid future customers from experiencing this problem.

In order to resolve the issue in the quickest way possible, we usually decide to ship the battery to you so you are able to get your scooter running again. However, we understand that some of our customers may not feel confident in replacing the scooter’s battery. Therefore, we do have an option of arranging the repair for you free of charge. This option is often less preferred by our customers as it can take up to four weeks for you to receive your scooter back repaired.

If you would like us to arrange this for you please drop us an email requesting a repair, and we will start the process for you.

Yours sincerely,

Respuesta de AOVO PRO UK Store ®

4 nov 2021

Dear Emma,

We are aware of some of our customers having issues with our batteries, thus we have raised this with the manufacturers to avoid future customers from experiencing this problem.

Firstly, we are clearly not scammers as we have provided you with an after sales service offering you a new battery to fix your issue.

In order to resolve the issue in the quickest way possible, we usually decide to ship the battery to you so you are able to get your scooter running again. However, we understand that some of our customers may not feel confident in replacing the scooter’s battery. Therefore, we do have an option of arranging the repair for you free of charge. This option is often less preferred by our customers as it can take up to four weeks for you to receive your scooter back repaired.

If you would like us to arrange this for you please drop us an email requesting a repair, and we will start the process for you.

Yours sincerely,