DirectNine Australia Opiniones 

194
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Goods arrived, upon opening the plug is a US adapter. For a web-shop claiming to be in Australia, this is frankly disappointing. Especially since it isn't in the product description. Tried to call... Ver más

Valorada con 3 estrellas sobre 5

I purchased a digital radio which works as expected but came with the wrong plug (US, not Australian). I had to go out and buy a local step-down adapter plug to make it work but I was compensated by... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power ca... Ver más

Valorada con 5 estrellas sobre 5

Hi I’ve started working in a way colder climate than I userly do and where I come from the temperature hardly gets below +10 degrees,now I’m working below -10 Degrees. One of the other lads showed me... Ver más


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

194 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 75% de las opiniones negativas

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3,9

Todas las opiniones

(194)

22 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

My son meticulously researched which…

My son meticulously researched which player to buy having endured no success finding an all region one.when it arrived it would not play one of my box sets,contacted,asked for video which I provided and they washed their hands,saying it was outside of the return window. I have poor health and am not online daily,I am bitterly disappointed by this experience and now have to buy yet another device from elsewhere.poor customer service. DVD player it's off half subtitles on some DVDs.

20 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good Quality but an additional opening is required at the back to accommodate more cable types

The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power cable aperture is at the bottom of the casing which makes it difficult for my cable type to access. As my USB charging cable connects to the back of the Garmin Navigation Device, I'm unable to use the dampers as well without making DIY modifications to the dampers which I don't prefer as it risks damaging the dampers.

21 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Received a faulty expensive piece of equipment and they wont resolve it

I ordered an expensive lightbox needed for business ($1175) it was delivered and I had to keep it in the box for a few of weeks as i didn't have a safe space to set it up. Once I set it up it was faulty. I have been contacting them for 3 weeks trying to get a replacement as its such a high priced item and they only respond that as its outside of their returns policy its my fault.... they delivered a faulty item to me and wont replace it.
This has been really stressful

22 de agosto de 2025
Opinión espontánea
Logotipo de DirectNine Australia

Respuesta de DirectNine Australia

Hi Aimee,

We’re truly sorry for the inconvenience caused by receiving a faulty product, and we appreciate your patience as we work to resolve this.

We’re currently reviewing the situation and will keep you updated. I’ve sent a message to your registered email address, and kindly ask that we continue our correspondence via that thread to ensure a smooth and timely resolution.

Your understanding during this time means a lot to us, and we genuinely hope to have the opportunity to serve you better in the future.

Thank you once again.

Regards
DirectNine

Valorada con 1 estrellas sobre 5
Logotipo de DirectNine Australia

Respuesta de DirectNine Australia

Dear Customer,

Thank you for your review.

We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?

Once we have this information, we will be able to investigate further and get back to you as soon as possible.

Warm regards,
DirectNine

Valorada con 4 estrellas sobre 5

Took a while but got here

ordered car speakers from 22nd of July, order arrived on the 15th of August. Shipped from the USA East coast and took a bit longer than expected but it did get there in the end. Goods are as expected. My only advice to direct nine would be to give your clients in Australia the option for an express service when they require the goods sooner than standard delivery. I would have been happy to pay extra for it. Otherwise all is good. Thank you.

16 de agosto de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

I ordered a grab rail thinking it was…

I ordered a grab rail thinking it was in Australia. The totally wrong item was sent from Handelnine US & it now seems I’m dealing with Handelnine India.
I’m now fighting for a refund!
It took many unnecessary emails to resolve the issue satisfactorily.
I’m happy to say I now can look forward to a refund.

25 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered some headphones

Ordered some headphones. Was led to believe they were coming from Australia. They turned up when we were overseas, therefore didn't get to complain about the fact they disintegrated on opening. This company only has a 14 day warranty on products they sell. Disgraceful.

15 de mayo de 2025
Opinión espontánea
Logotipo de DirectNine Australia

Respuesta de DirectNine Australia

Hi Toni,

We're sorry to hear about the damaged product. We appreciate your patience as we work to resolve this issue.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding.

Regards,
DirectNine

Valorada con 1 estrellas sobre 5

Ordered a laptop from DirectNine… Refund now received.

Ordered a laptop from DirectNine website. They confirmed the order and accepted my money. Weeks later I was informed they could not source the product and the would send me a refund. I noted that direct line removed the product from their website but replaced the product on their site with a price more than double the original price. I see this as false advertising. The refund took more than 8 days

21 de mayo de 2025
Opinión espontánea
Logotipo de DirectNine Australia

Respuesta de DirectNine Australia

Hi Barry,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly, and corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
DirectNine

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