Still trying to resolve faulty Carplay since 2024, had the 2 year extended warranty but that also appears to be a waste of money. Thought we were finally making progress when a couple of months ago th... Ver más
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Consulta las opiniones de los clientes
Bought the CarPlay activation alongside with ENET cable and WiFi antenna from them. ENET cable and WiFi antenna came but no email with instruction nor the information I needed to do the coding. Tried... Ver más
Excellent MMI Retrofit box, Amazon firestick, Apple CarPlay, Android Auto all works. Easy connections. Helpful staff via WhatsApp. Delivery was a bit slow. Help via email needs improvement. No install... Ver más
Avoid this company. Paid for a module 3 weeks ago, had an automatic response but nothing since despite multiple attempts to communicate. I’m trying to get my money back now. **edit**. They’ve... Ver más
La empresa ha respondido
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128 opiniones
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Very poor to zero customer service
Bought some VW Wheel centre caps they come in 2 sizes
Problem one - they took nearly 4 weeks to arrive despite contacting them and getting no reply they did eventually turn up
Problem two- when they did arrive they sent the wrong size from what I ordered so continued to contact them and still no reply
Very poor company that have absolutely no customer service
Wish I had read the reviews first and lucky it’s only cost £65 not that I should still have to loose that but my honest opinion is I would avoid this company
2 de octubre de 2026
Opinión espontánea
BUYER BEWARE - non-existent support
Despite being promised installation instructions for the Carplay update, over 4 weeks later, and despite multiple emails and communication via website support, i have yet to receive them
The email I received upon purchase stated ‘ You will shortly receive an email containing links to any relevant installation guides, manuals and product instructions’ … This email was never received.
If you want to purchase the feedback is very quick. The support is non-existant. BUYER BEWARE!
18 de agosto de 2026
Opinión espontánea
Avoid at all costs.
Avoid at all costs.
I ordered speakers for my VW Golf, but the wrong speakers were sent. I contacted Bavarian Automotive asking for the correct ones to be sent, but the email correspondence was extremely slow. I then had to go out of my way to arrange the return of the incorrect speakers.
Eventually, they sent me a return shipping label — unfortunately, by that point I was on holiday. As soon as I returned home, I sent the speakers back, and since then I’ve had no correspondence from Bavarian Automotive.
I’ve now requested a full refund, but this whole process has taken so long that I don’t even own the VW anymore!
The biggest issue here is the customer service. Mistakes can happen, but the way complaints, returns and follow-ups have been handled has been extremely poor and frustrating. Looking at some of the other recent reviews, slow communication seems to be a recurring complaint as well. (Trustpilot)
I’d recommend using a more reputable retailer with a customer service team that actually responds to emails.
And, judging by the trends in these reviews, let’s see if I get a reply much faster on here… 🤣
23 de septiembre de 2026
Opinión espontánea
Still trying to resolve faulty Carplay…
Still trying to resolve faulty Carplay since 2024, had the 2 year extended warranty but that also appears to be a waste of money. Thought we were finally making progress when a couple of months ago they shipped me a replacement only to see that it was a non branded generic unit not the Snapdragon upgraded version I had paid for. They responded initially to say they would look into it and then ignored dozens of emails since. The automated message now says 'running on a reduced service' I am not sure how you can reduce from zero. STEER CLEAR OF THIS COMPANY THEY ARE JUST A CON
18 de septiembre de 2026
Opinión espontánea
American Express had to chargeback. Return shipped back and no refund, emails ignored.
American Express had to chargeback. Return shipped back and no refund, emails ignored.
**EDIT AFTER SELLER REPLY:
The seller has ignored my emails for 6 days, yet responded to my review within 24 hours.
To clarify their response:
1.The original product page did not mention a touchscreen. I have screenshots, The kit is impossible to use with the steering wheel buttons as it still moves around in the menu in the dash at the same time. The seller confirmed they sent the wrong kit. I did not simply change my mind.
2.My emails after 11 September were simply asking when my refund would be processed I was not demanding a instant refund. They still haven't replied 6 days later.
3.American Express refunded me — not Bavarian Automotive.
4.I have the complete order history, emails, screenshots and tracking to support everything stated. there are no lies or any points I have missed out as you suggest.**
I ordered an Apple CarPlay/Android Auto retrofit kit and reversing camera from Bavarian Automotive on 16 August 2026.
When the kit arrived on 21 August, I installed it but found that the unit supplied was not the version I had ordered/expected. The product was advertised as using the original screen and controls, but the kit did not work with the car's original buttons and included parts for converting the screen to touchscreen. There were also no installation instructions or documentation included, even though the website states that these will be emailed after the order ships.
I tried contacting Bavarian Automotive initially by email and their support form but after no reply I then tried WhatsApp, left a voicemail and Instagram message. Despite trying multiple contact methods, I did not receive a response until 25 August, several days later.
They eventually confirmed that the wrong kit had been sent and offered to send the correct kit. By this point, given the problems with the kit and the difficulty getting support, I asked to return it for a full refund. They agreed and provided an address for the return.
The reversing camera I had also ordered had not arrived. There was no update to say it would not be included in the original shipment, and I was only given tracking information around a week later after I specifically asked about it. The tracking only showed the shipment being booked, with no further updates for more than two weeks. Despite asking multiple times by email, I never received a clear answer as to whether the camera had actually been dispatched. I have still to this date not recieved it or had any update.
I returned the Android Auto kit on 1 September, with all components, cables, accessories, packaging and even the original cable ties. The parcel was sent by Royal Mail Next Day delivery, but Bavarian Automotive missed two delivery attempts on 2 and 3 September. I was then told that they would collect the parcel from the Royal Mail collection point. Despite this, the parcel was not collected until 11 September — 8 days later.
Once the parcel had finally been collected, I contacted Bavarian Automotive asking a very straightforward question: now that you have the returned unit, when will my full order be refunded? I also asked them to confirm what had happened to the reversing camera and to refund that amount if it had not actually been dispatched.
Despite multiple emails over the following three days after the return was collected, my emails were then ignored and I received no confirmation of when my refund would be processed.
I had to report the matter to American Express on 14 September. Following that escalation, the order was refunded. I have still not received any reply from Bavarian Automotive.
11 de septiembre de 2026
Opinión espontánea
Respuesta de Bavarian Automotive
Hi Ross,
We are disappointed by this review as it leaves out a significant amount of the documented correspondence and gives an inaccurate impression of why the product was returned.
There was no fault identified with the CarPlay/Android Auto kit supplied. The issue was how you wanted to control the system.
As we explained during our correspondence, the supplied system could be operated using the vehicle controls, including steering-wheel/volume controls, together with the supplied optional touchscreen interface. You subsequently made clear that you wanted the alternative version which is controlled exclusively through the factory radio controls.
We offered to send you that alternative kit. You declined this offer and instead decided that you no longer wished to proceed, at which point we agreed to accept the installed kit back for inspection and refund.
We also explained that we have supplied a significant number of these Audi A1 kits without the issue you described. This did not prevent us from offering you the alternative product or accepting your return when you decided you no longer wanted it.
It is also incorrect to give the impression that your correspondence was simply ignored. There is an extensive email history between us. On 2 September, for example, we sent you a detailed response addressing the reason for the return, the refund procedure, the condition requirements for the returned product, the Royal Mail delivery attempt, the reversing camera and your proposed chargeback.
We acknowledge that Royal Mail attempted delivery while our staff were unavailable to accept the parcel. We explained this to you at the time and advised that the parcel would be collected. Unfortunately, collection subsequently took longer than intended. It was eventually collected on 11 September.
We also acknowledge that our response times and the reversing-camera update were not as good as they should have been. We had already advised you that we were experiencing staff shortages, and we accept that communication could have been better at this stage.
However, after the return was collected on 11 September, you contacted us requesting the refund and then raised the matter with American Express on 14 September — three days later. The refund process had not been refused.
Your order has now been refunded in full.
We have retained the complete order history, emails, tracking information and correspondence relating to this matter and are happy to provide those records to Google or American Express if required.
Bavarian Automotive
I ordered some cosmetic items for my…
I ordered some cosmetic items for my car. Then silence, I let a week pass, then I followed up - well, to my surprise I received an AI generated response, ChatGPT tells me that it is circa 85% generated.
I subsequently asked for a refund, and was met with a wall of silence. The most humorous part of the email to explain the delay, including some nonsense about customs (sigh!), was "Now, the obvious question is: how long will the delay be? Our answer at the moment is unfortunately very similar to “how long is a piece of string?”
Based on my experience to date, I would reduce this 1 star to 0 stars. My advice, AVOID.
23 de agosto de 2026
Opinión espontánea
Respuesta de Bavarian Automotive
Hi ZT,
Well, this is certainly a new one for us.
You appear to have given us a one-star review — and would apparently give us zero stars if Trustpilot allowed it — because we sent you an automatic email keeping you updated about a delay to your order.
You seem particularly concerned about whether AI helped write the email, to the point of apparently asking ChatGPT what percentage of it was AI-generated. We’re not entirely sure what relevance that has to your actual customer experience.
Yes, we use AI and automation within the business. It’s 2026. We also use computers, automated tracking emails and accounting software. The important question surely isn’t what software helped produce an email, but whether the information in it was correct.
You also seem particularly amused by “how long is a piece of string?”
To be clear, that wasn’t our entire explanation. There were two paragraphs immediately afterwards explaining exactly what we meant. But as those appear to have been overlooked amongst the investigation into our use of AI, we’ll happily explain it again.
International freight and customs clearance doesn’t always come with a nice countdown timer. Paperwork can be queried, duty can be disputed, goods can be selected for checks, shipments can be held, misrouted and, occasionally, lost. We can chase the supplier, forwarder and agents until we’re blue in the face, but until clearance is confirmed, we cannot manufacture an exact release date out of thin air.
Hence: how long is a piece of string?
We then actually gave you our best estimate: within two weeks.
You describe our reasons as “nonsense”. You’re of course entitled to that opinion, although you don’t work for Bavarian Automotive and don’t have access to our freight forwarder, supplier communications, customs documentation or internal operations, so we’re not quite sure how you’ve reached that conclusion.
What really baffles us is what you expected us to do instead.
If we’d sent no update, you’d quite reasonably be emailing us asking where your order was. If we then didn’t respond quickly enough, we’d potentially receive a one-star review for “no communication”.
So, to avoid exactly that situation, we proactively emailed affected customers, apologised, explained the delay, gave an estimated timeframe, offered the option to cancel for a refund, and offered a £10 credit or refund of the original postage to customers happy to wait.
And apparently that’s also worth zero stars.
Finally, you’ve posted the review under “ZT”, so we can’t actually identify your order to check whether your requested refund has been processed. If you provide your order number or actual order details, we’ll happily look into it.
Bavarian Automotive
Stay clear, not to be trusted,
I would advise anyone considering buying from this company to think again
They just dont communicate with you no matter how many messages you send either by email or what's app I was waiting over two weeks to get a despatch note or shipping details, like flat out contacting them but no reply, and then suddenly after constantly sending emails and what's app the order was dispatched, arrived about five days later in total it took around three weeks from purchase to receiving the order, I know had I not kept thr pressure on this would have been way longer
Order arrived no instructions inside the box and way to many loose parts to understand
How to get this installed, so I have been trying to get them to send these, just dont reply end off, so I am now looking to return these items as I have had it trying to work with these people, again the will now answer my WhatsApp or emails, I am at the end of my teather trying to make contact, and have now just learned reading their terms and conditions, that they will be charging a 17.5% retrocking fee and I have to pay shipping on top of this, stay clear of these guys, they are not to be trusted in any way or form
James O Kane
3 de agosto de 2026
Opinión espontánea
Respuesta de Bavarian Automotive
Hi James,
We are sorry that your experience hasn’t been what either of us would have wanted, and we do accept that your order took longer than expected.
We also acknowledge that our response times can be slower during the summer holiday period when members of staff are on annual leave. Customers contacting us during this period received an automated acknowledgement advising that we would aim to respond within 24 hours. In some cases we didn’t achieve that, and for that we genuinely apologise.
However, saying that we simply “don’t communicate” or “flat out ignore” customers isn’t a fair reflection of what happened here.
There is also an important point regarding contacting us repeatedly across different channels. Sending multiple emails alongside WhatsApp messages, Instagram/Facebook messages and live-chat enquiries about the same issue unfortunately does not speed things up.
It can actually do the opposite. Our team then has multiple separate conversations relating to the same customer and has to establish what has already been answered, what information has been provided and which conversation is current. Ten messages across several platforms still relate to one enquiry, but somebody has to open, read and reconcile all ten.
Ironically, this appears to have contributed to you overlooking one of our actual responses.
On 27 August at 1:02pm, you emailed stating that you wished to return Order #8345 because, amongst other things, you didn’t have the instructions.
At 1:24pm — just 22 minutes later — we replied:
“Hi James, I do apologise, would you like me to send you the instructions?”
The following morning you then emailed stating that we “flat out ignore any communication”, despite us having responded to the previous email within 22 minutes and awaiting your response.
Regarding the instructions, these are provided electronically through our secure installation portal, with access information emailed to customers. If that email wasn’t received or couldn’t be located, we were more than happy to resend the information — hence our response asking whether you wanted us to send the instructions.
Your review also states that we “will be charging a 17.5% restocking fee”. Reading a provision within our terms does not mean that we had told you a 17.5% deduction would automatically be applied to your particular return. Returns are considered according to the circumstances and applicable consumer rights.
We accept responsibility where it is due: the order took longer than expected and some of our responses during a busy summer period took longer than they should have. We apologise for both.
In this particular instance, the email at the centre of your complaint about receiving no response was answered 22 minutes after you sent it.
Very bad experience!
Bought the CarPlay activation alongside with ENET cable and WiFi antenna from them. ENET cable and WiFi antenna came but no email with instruction nor the information I needed to do the coding. Tried to get in touch with them but there were no other contact info except email. Send them email but did not get response, sent them a follow up email a week later, again did not respond. Bad experience with this company!
12 de agosto de 2026
Opinión espontánea
Sould not be trading Bad company and…
Sould not be trading Bad company and overcharge you for the products that you can get for half the price elsewhere They are uncontactable by email you try to phone and constantly engaged managed to get my money back through PayPal and order the same product from eBay. Should be ashamed
10 de agosto de 2026
Opinión espontánea
Zero Customer Support
Installed the device following the instructions, including the wiring diagram. Everything is plugged in as far as I can tell. Doesn't work.
Sent emails to the 'info@' and 'support@' email addresses I found, sent them a DM on insta.....radio silence. No phone number to reach them on.
This is my final hope of attracting their attention. I'm gonna give it a couple of days and do a chargeback if they continue to ignore my requests.
12 de agosto de 2026
Opinión espontánea
Avoid this company
Avoid this company. Paid for a module 3 weeks ago, had an automatic response but nothing since despite multiple attempts to communicate. I’m trying to get my money back now.
**edit**. They’ve now flagged my review saying it contains illegal or false information oe something saying they’ve searched their records for my purchase but can’t find anything. My order number is #8289 and was on 21st July with my name but with Hotmail email address. This is a desperate attempt to get my review removed.
**edit 11/8. I’ve now been refunded.
21 de julio de 2026
Opinión espontánea
Respuesta de Bavarian Automotive
We’re sorry to read your review.
We’ve searched our order records using the name shown on this review and have been unable to locate any order or previous correspondence matching these details.
We’d like the opportunity to investigate this for you. Please contact us with your order number, the email address used to place the order, or any other identifying information so we can locate your purchase and resolve the matter as quickly as possible.
We take all customer concerns seriously and will investigate immediately once we’re able to identify your order.
Kind regards,
Bavarian Automotive
Do not use
Do not use! My order was late so i emailed the company asking for an expected timeline, the reply 2 days later was that there was a processing delay at their end and he would personally expedite the order and tracking information would become available within a 24hr period. 3 working days later i emailed again only to be ignored for a few more days. I then decided to request a full refund via email due to loss of confidence in the delivery of the product. That was 10/07/26. The company never replied. One man band who thinks he’s a big business man with his other two failing companies. Absolute loser
27 de junio de 2026
Opinión espontánea
No item, no response, scammers??
Ordered a Toyota Wireless Apple Carplay & Android Auto Retrofit MMI Upgrade Module (Touch 2, Entune 2.0) on 9 June and still not delivered.
Have sent numerous emails asking for an update but have received no response whatsoever. No telephone number to contact anyone. Have asked to cancel my order and want a refund and that too has been ignored.
I think I have been scammed so am going through PayPal.
Don’t buy from this company. I should have read the reviews before buying.
**update**
The company have today (7 Aug - some 3 months after order) responded to Trustpilot disputing my allegations. They have checked their records and can confirm item has been delivered. If they are reading this - please provide tracking number!
26 de junio de 2026
Opinión espontánea
Respuesta de Bavarian Automotive
Hi Helen,
We strongly dispute the accuracy of this review.
Our records confirm that your order was delivered. We also responded to your correspondence and dealt with the matter through the appropriate channels.
Allegations that you were “scammed” are entirely false and are not supported by the facts.
VW RCD360 Canbus adapter Order delay
Ordered a VW RCD360 Canbus adapter from this website on the 1st of May 2026. It is now 6th of June 2026 and I have still not received my order. That’s 36 days waiting for something that was said would be delivered within 2 weeks. I have sent countless emails and have waited days, weeks sometimes for a reply. was promised it’d arrive “next week” it’s been 3 weeks since I was told that. I then asked for an update and was told they’d look into it.
In conclusion, they reply really late and take ages to dispatch an order.
6 de junio de 2026
Opinión espontánea
I bought an Audi A4 B9 CarPlay system…
I bought an Audi A4 B9 CarPlay system from this company. But it turned out that this CarPlay module does not fit my Audi, because this device does not work with the MIB 2 system. I wrote emails, and to be honest, the communication was quite bad. Then after a couple of weeks I got a reply that the parts had to be sent back. They promised to refund the shipping costs as well. I took a risk and sent the product back, and after 10 days I received all the money for the product and shipping costs in my account. Great. The main thing is patience!😉
6 de junio de 2026
Opinión espontánea
Waste of money
If I could give no stars, I would. I bought a unit for my Toyota that I was told was compatible. What they didn't say is that although it may be partly compatible,you would be missing key parts of the original Toyota Touch2go unit. You can't connect this unit to the existing built in reversing camera and you will lose the radio function. I have tried 3 times to contact the company and have been ignored every time. Please don't waste your money on this
4 de abril de 2026
Opinión espontánea
Respuesta de Bavarian Automotive
Hi Belinda,
We’re sorry to hear that you’ve been disappointed with your purchase.
We would like to clarify a couple of points for future readers. The unit supplied is compatible with supported Toyota Touch 2 systems, and it is possible to retain the factory reversing camera where the vehicle specification is supported and the correct connections are used. Likewise, installation of the unit does not result in the loss of the vehicle’s radio functionality.
We have not intentionally ignored any requests for assistance and would welcome the opportunity to review the concerns you’ve raised. As vehicle specifications can vary significantly between model years and trim levels, additional information is often required to provide accurate technical support.
Please contact our technical support team using the link below and we will be happy to investigate your installation and discuss any issues you are experiencing:
https://bavarian-automotive.co.uk/pages/installation-technical-support-bavarian-automotive
Kind regards,
Bavarian Automotive
This company are scammers
This company are scammers. It is a one man band that takes your money and does not deliver anything. They do not respond to any request for a refund and all you get is an automated response saying they are busy. Their company accounts online show they are worth nothing
19 de mayo de 2026
Opinión espontánea
Respuesta de Bavarian Automotive
Hi Alan,
We are sorry that you feel this way.
We categorically reject the suggestion that we are scammers. Bavarian Automotive has supplied thousands of customers throughout the UK and internationally, with the vast majority of orders delivered successfully.
We have always been contactable via our support channels and work hard to assist customers with any issues relating to their orders. Where delays occur, these are communicated, and refunds are handled in accordance with our policies and consumer obligations.
We are unable to identify your order from the information provided in this review. If you have placed an order with us, please contact our support team with your order number and details so that we can investigate your concerns and work towards a resolution.
I recently purchased 2 Focal car audio…
I recently purchased 2 Focal car audio kits for my 2024 VW Golf R.
A 155 and 165 they are supposed to be specific to my vehicle and compatible as per the website.
The 165 rear kit worked fine.
The 155 kit the tweeters were fine but the door speakers did not fit the wiring harness on my car. I notified them immediately and asked for support.
That was over a week ago. According to them they think that there might be a compatibility issue but haven’t heard back from the manufacturer. Excuses I say. I sent photos that clearly visually show the issue. I’ve had to go out and find a wrecked Golf with the correct connectors and have them spliced into my harness. At my cost as they won’t offer any compensation driving around with warning lights going off on my car due to removal of the door card, nor the extra effort to correct the issue and supply the correct connectors. A very disappointing experience. As well as the disappointment at the front speakers they don’t have anywhere near the magnet that the stock speakers had. That’s not on them but on Focal.
Adding to the review here with a copy and paste of the email response to the below, this was sent by me today. They responded immediately with what’s below this.
Professional I think not.
Hi,
Clearly the relationship between yourselves and Focal isn’t very strong.
Waiting on a simple answer as to a compatibility issue that is very clear in the photos I sent and driving around with warning lights for over a week.
My installers found a compatible harness from a wreck and are installing a new connector in both front doors.
Very disappointing customer service experience.
Obviously you take 0 responsibility for any issues as noted in your email.
Very well I take 0 responsibility for the review that I shall leave.
The response to that email above I received today was this.
Hi David,
Clearly it seems that way! I aren’t going to repeat myself for the third time.
All the best.
Ok so an update to this review.
I’ve issued an apology to Bavarian as the manufacturer Focal has gotten back to me.
They have informed me in the legal disclaimer that there is wording that states that both of the speaker kits I purchased are not compatible with my Bose system in my Golf R.
I’m now getting errors with my sensors and am at a loss of what to do.
Focal will not accept responsibility at all.
Very disappointed and frustrated.
In no way the fault of Bavarian.
15 de abril de 2026
Opinión espontánea
Respuesta de Bavarian Automotive
Hi David,
The kit ordered was listed as compatible for your vehicle on both the manufacturer’s website (Focal) and our own product listing.
Following installation, a compatibility discrepancy became apparent between the manufacturer’s published application data and your specific vehicle configuration.
This matter was escalated directly with the manufacturer on 5th May. Unfortunately, despite repeated follow-ups, we have still not received a formal technical response or acknowledgement to the support request submitted.
You also requested compensation towards third-party installation labour costs. As advised during the support process, we do not cover compensation relating to third-party installation costs. However, if the manufacturer were to provide compensation or goodwill following their investigation, this would of course have been forwarded accordingly.
Once a confirmed technical resolution is provided by the manufacturer, we would arrange the appropriate resolution accordingly, including return postage and replacement components where applicable. However, we cannot proceed correctly without technical confirmation from the manufacturer.
Throughout the process, we remained in contact with you, including outside standard business hours and over the bank holiday weekend, whilst attempting to obtain a confirmed resolution.
Bavarian Automotive
Do not use this company
Do not use this company, they are a scam! Take your money and don’t respond to any of you emails/messages! Ordered CarPlay and they sent a email saying ‘please see attached file for CarPlay activation’ which they didn’t attach the file, so have asked if they could please resend it and they are refusing to answer anything regarding this! How hard is it to send a email with something you have paid for! This has been nearly a month now with no response, the website where you try talk to them is a bot where you reguest to speak to a human and they just leave you on read after this! Worst customer service I’ve ever experienced
14 de abril de 2026
Opinión espontánea
Respuesta de Bavarian Automotive
Hi Cory,
We are sorry to hear you feel this way.
Following the PayPal dispute being opened on this transaction, the order was automatically placed under dispute review status whilst the case is investigated through PayPal’s resolution process.
Prior to this, the activation instructions were issued to the email address provided at checkout. Unfortunately, it appears the attachment may not have come through correctly, which we appreciate is frustrating.
As the transaction is currently under active dispute review, communication and resolution are being handled through the PayPal case system to ensure both parties are protected and there is a clear audit trail of correspondence.
We categorically reject the allegation that this is a scam. Bavarian Automotive has supplied thousands of automotive retrofit products worldwide and remains committed to resolving customer issues professionally and fairly.
Kind regards,
Bavarian Automotive
No communication - order cancelled
I received no communication from Bavarian Automotive after placing my order. Even after messaging them to request an update, I did not receive a response, and the item had still not been dispatched four days after ordering. I eventually had to cancel my order due to the lack of communication.
9 de abril de 2026
Opinión espontánea
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