Bavarian Automotive Opiniones 

I ordered a software update for my VW Tiguan SEL 2018 model.
The infotainment system had a gateway for CarPlay but it had never been activated.
I contacted my local VW dealership in Bridgend, but they refused to help.
I contacted Bavarian-Automotive who helped me out.
I sent them a photograph of my infotainment system and current software.
They sent me an SD card with the software update for my system.
I uploaded the software, and Yes it works.
Great help and service, the only downside was it took a few weeks to arrive. But extremely happy.

Bought a ENET to OBD cable for my apple car play, after 2 weeks now with multiple emails and messages on WhatsApp there has been absolutely no response from them on where my package is. I can’t even comment on their customer service as it’s literally non existent.

Purchased an android auto box along with parking camera for my Audi A3 8v. Initially all worked but, after a few weeks, the camera stopped working. I contacted them and they took forever to get back to me. They requested I take a photo of the wiring. I had to take off all the dashboard again to get this picture. They sent out a replacement camera. When I went through hassle of installing it all, it still didn't work. They then asked for wiring of the CAMERA, so I had to take off the back again and did so. They are now completely blanking me for emails and on whats app. It's obvious they know their box is faulty but don't want to address the situation. Absolutely terrible service and dishonesty on their part. I would urge you all to avoid this company - they don't care once they have your money.

UPDATE - Yet more lies. I have screenshots of all the emails and whatsapp messages I have sent and had no response to. Trustpilot needs to have a way for us to attach pictures!

UPDATE 2 - So, instead of trying to help me and resolve the situation, they tried their utmost to get this review taken down by claiming it was defamatory! Luckily, Trustpilot were able to see their desperate attempt to hide an honest review and so ignored their request!

UPDATE 3 - So they have responded to my review with some facts. I do not dispute them sending me a replacement camera (you literally made me beg, your response does not mention this!). All your responses to ANY issue want me to rip out the whole dashboard again and send you pictures of wiring even though the item works fine for a time (so is wired correctly) and then has issues. It's obvious you know most people won't bother going through that and it saves you having to replace poor quality items. You also originally claimed that you didn't recieve any of my emails but, as if by magic, they have now appeared?
As for my account and reviews, I find it really sad that you have had to go through my profile and try to use that against me somehow - it proves what kind of man you are and what kind of business you run. In all of my reviews, I have never been called dishonest so, if anything, it proves my point. The whole concept of Trustpilot is leaving honest reviews so that people don't fall into the hands of 'businesses' like yours. You sell inferior products and top it off by being unprofessional and dishonest. You DID try to have my review removed and Trustpilot emailed me to confirm this but then said, upon checking my review, they found it to be fine! Your response has only proved I was correct with my original review. If I could leave zero stars, I would. I may have wasted over £250 but I hope I save others from doing so and that will make it all worthwhile. Long live consumer rights, long live platforms like Trustpilot! I suggest YOU find a hobby because you're obviously not cut out for this line of business. Mine isn't the only honest review - how many do you think Trustpilot will remove???

UPDATE 4 - The tone of the response has changed. They're being very formal and professional now but it's mutton dressed as lamb. How can you label a customer a 'blatant liar', tell him to 'get a hobby' and then talk to me about legal obligations and rights? I have not posted ONE fake thing and stand by it all - it may seem like nonesense to you but that's because you're the ones making money selling shoddy items so why would you care what I experienced? It's all good and well trying to give a professional repsonse now but it's a bit late when you have had me running around and begging for support and you still seem to be taking pot shots. The unit is either a faulty one or it's just absolute rubbish. No one will be taking off their dashboards to send you photos of wiring. If everything was working well for a time and then stops, it doesn't take a genius to figure out it was wired correctly and the issue is something else.
I have said what I wanted to say. I wanted people to know of the bad experience I had and the fact that, IN MY OPINION, neither the product or the service are worth the money and I stand by that whole heartedly. The fact that your original response claimed I hadn't even emailed, then you found the emails and called me a liar and were insulting towards me before changing tact just proves you don't know whether you are coming or going. You then have the audacity to threaten me or other reviwers with the defamation act? Are you even serious. Your low Trustpilot score is a correct one. I will also make this clear so you can try to take me to court. Your service is non-existant / pathetic. You tell people to send you pictures of wiring etc when the problem is nothing to do that that but you kjnow it's too much hassle for most. Your product is ther same as AliExpress and the 'software' you claim is amazing in unreliable and buggy. Prices are also well above worth. SUE ME FOR TELLING THE TRUTH. Cowboys

Despite purchasing a software download for my 2017 BMW 3 series on Monday of this week for £59, on Saturday it is still not working. There are no contact details for the business other than email, and although I have received a few responses to my queries requesting support in making the installation work, I only seem to receive a response when chasing each day. It would be so much easier to rectify the issue on the telephone but the business doesn't provide a phone number nor are any names used in email correspondence. Yesterday I asked for a solution to the problem by the end of the day otherwise I would be requesting a full refund; I heard nothing back. Based on the product not working and poor after sales care, I cannot recommend this company and would advise any future customer to proceed with caution.

If you’re expecting support and a responsive team to help you through troubleshooting or installations, this isn’t the company for you.

Don’t respond to emails and don’t respond to WhatsApp messages. I’ve asked a couple of simple questions and chased up three times to no avail.

It’s all well and good to respond here on Trustpilot but when you have a product of this nature, you should be readily available to answer queries especially in the first year of purchase.

Ich habe ein Fahrzeug angefragt, welches der Händler mir verkaufen wollte. Ein Kauf ist nach seinen Antworten nicht zustande gekommen, da diese mich sehr erschrocken hatten, hier der Wortlaut des Autoverkäufers. Wer glaubt nach solchen Antworten noch, dass es dort seriös zugeht?

[01:59, 30.8.2024] Bmw 330: Ja stresse bitte
[02:00, 30.8.2024] Bmw 330: Ich mach Montag den Vertrag erst fertig !
Wenn das nicht passt dann Kauf wo anders
[02:00, 30.8.2024] Bmw 330: Wir sind im Urlaub

[18:51, 31.8.2024] Bmw 330: Ruf mich schnell
[18:59, 31.8.2024] Bmw 330: Dann nichts mit Vertrag

Was ist mit dir kaputt ?

Following doubt as to whether my Porsche Macan GTS had PCM 4.0, or only PCM 3.1, gave Bavarian Automotive all my software information, they confirmed I had PCM 4.0. Purchased SD card from them, they assisted me with this installation of Apple CarPlay, which is tricky and did take just over the hour to install, with Reece staying on the line all the time. Excellent service from this company, would highly recommend them.

My order came today, a bit later than expected but i received an email telling me it would be late with an apology. Inserted the CarPlay module and all works perfectly and easy to install. Good experience overall.

Uncontactable.

After a fair bit of research I landed on Bavarian Automotive's website for a number of MMI boxes I wanted to purchase with total value at over £1000.

The website was well presented and I felt assured I'd receive good service and support.

I submitted a pre-sales enquiry through the site and got no response. I then phoned the number and left a total of 3 voice messages over 3 days, and now, 2 weeks later I've still not received a call back.

On the basis that I couldn't get an answer to a simple pre-sales question, I'm doubtful there will be any post purchase support, so I went elsewhere.

A shame really, all that effort to create a good looking website but they cannot back it up by returning calls or replying to messages.

EDIT: In response to the reply received below from Bavarian Automotive, there was no automated message about phone lines being down across the 3 days I left messages (Last voice message left 29th May 2024 - Its now 13th June).
Unfortunately too late to send another a direct message now as I've sourced another supplier and already started receiving the products.

Placed an order for apple car play which is just a software update, paid and still waiting nearly 3 weeks later for the software to arrive. Won’t respond to emails or telephone messages.

SCAMMERS!!! DO NOT part with your cash with these utter thieves! Bought a car from these jokers and they delivered it to West Yorkshire within the price we paid. It was in a hit and run on the way up and they have ignored correspondence and refused to give us our money back. Watch out for them appearing on watchdog on BBC1 soon

14th of April 2023 I ordered Android 12 Display for my BMW 120. They did instantly withdrawn money from my account, but they where missing a the bracket for the unit, so they could not finish the order. That went on for a few months until we finally agreed, that they would send the order without the bracket and the bracket at a later time. This was 20th june 2023. In September 2023 I still had no bracket. Bavarian told me, that it was sent by Royal Mail, and they would create a support case with the postal service, and they would also send me another bracket, since I been waiting so long. Here a year later, I still have no bracket. Once I was able to get through on phone after many attempts, and he yet again promised me to send the bracket. Now I have just given up, and my car looks absolutely silly, when looking through windshield!
The unit is okay, but I cannot recommend using Bavarian!

I bought an android multimedia for my bmw 528i

Excellent product

Excellent customer service and support

Keep it up guys

I can recommend Reece to anyone considering updating their navigation system, he travelled all the way from Hull to Birmingham, the new screen he fitted was first class and fitting of a reversing camera with not a thing out of place afterwards, all done with good humour and patience a totally great experience

CarPlay activation BMW F36
Fast delivery. Clear instructions. Everything worked as described. CarPlay activated, no issues.

Excellent MMI Retrofit box, Amazon firestick, Apple CarPlay, Android Auto all works. Easy connections. Helpful staff via WhatsApp. Delivery was a bit slow. Help via email needs improvement. No installation instructions, that needs adding. Make sure to get an HDMI extension lead for easy access for firestick use. The MMI box may need an update once fitted but only if the HD option is not showing up on the MMI menu, this HD option enables the firestick to work. So far so good

I bought a MMI from this company, no bad albeit short and abrupt email responses through the sales process.
However after sales support is non existent, I have a number of times requested from them information about any firmware updates for my product. This is because they specifically tell you in the information that you must NOT apply firmware from any source other than themselves!
I was requested to send the current software versions to them, which i did to be met with complete silence despite resending the information 3 times.
Very poor indeed, I would not based on this purchase from them again.

Scam company
Placed order on 15th of January with it clearly stating dispatch within 2 days
Tried reaching out via multiple emails and no response
No choice but to dispute charge
Don’t waste your time with this brand
Unacceptable service

Ordered Carplay for my BMW X3 G01. It had the NBT Evo Headunit. So needed to be coded.

This place was the cheapest by far and honestly thought it was too good to be true. But everything worked seamlessly.

Once the wireless antenna arrived, I installed that to the headunit and updated it using the ENET cable.

The instructions were missing a step (Press Start) after pressing find car. Sounds obvious afterwards, but I was waiting for the progress bar to move haha.

Maybe a youtube link to install the wireless antenna would be good, but that depends on the model etc etc, so youtube is your friend here.

Overall, great product and painless

Have had excellent service and am very pleased with the unit supplied and installed in my Lexus by Bavarian Auto.
The unit arrived promptly. I then asked for installation to be arranged - after some changes this was done by a Director driving to London from Hull to do so. It’s all working well, a great upgrade, with one technical query being looked into. Communication has been regular and good. I’d definitely recommend their product, their installation and overall service. Well worth it.