Bavarian Automotive Opiniones 

I ordered a retrofit CarPlay system for my daughter’s Mini Cooper as a Christmas present. A package with random wiring looms arrived on Christmas Eve (late). No instructions.

Eventually the company responded to my emails mid January and dispatched the remainder of the order but this took over a week. However still no installation or wiring diagrams provided. About as useful as tits on a fish.

It’s now mid February and I am still waiting for a response for installation instructions.

Online support is via a BOT. No phone number provided.

Poor communication, slow to dispatch items and no support whatsoever.

Do not use.

Reached out to Bavarian Automotive regarding some Focal Speakers that are very hard to find in the US.

They quickly replied with the correct kit for my Volkswagen and the expected date that they would have them back in stock.

I had a few more additional questions and they were very quick to answer them back even though I'm in the US CST time zone and they are in the UK.

I ordered my kit and my purchase cleared customs & arrived to the US in 3 days. Do keep in mind that Signature is Required for delivery and if you need that adjusted then you'll need to reach out to Bavarian Automotive Customer Support to have that adjusted.

UPS will not be able to adjust that without Bavarian Automotive's approval.

That was the only issue I had with delivery.

The Focal IS VW 180 & IS VW 165 kits that I installed in my VW Tiguan are great.
Huge difference in sound quality so very pleased with the product.

The other bonus is I saved $500 by ordering them from Bavarian Automotive compared to ordering them in the US.

Even though I had to pay shipping and tariff fees for importing them into the US from the UK it was well worth it.

Thank you Bavarian Automotive for your kind, prompt and courteous service. I'll definitely continue following your store to look for more items that may be compatible with my vehicle and I want to give you a big thank you for offering products at a very reasonable price.

I would strongly advise against buying anything from this company.

I purchased a CarPlay unit a couple of months ago and have had issues from the start. The unit is unresponsive, lacks basic features found in most comparable products, and does not work with a reverse camera even though it is advertised and should be able to work. I received faulty product.

When I raised these problems with customer support, they were very unhelpful, I was asked to provide irrelevant information and even after supplying everything requested, a lot of the time I would just left with no response. No actually help. I am currently still waiting on responses to multiple emails that are still unanswered.
What makes this worse is that when I posted my experience on Google Reviews, the company was suddenly very quick to respond with a long, rude reply. They put far more effort into defending themselves publicly than they ever did trying to resolve my actual problem as a customer. Never one did any of the issues they brought forward in the reply ever been told to me via email.

They don't care about the customer more interested in there back pocket and there

I ordered a Volvo CarPlay unit on the 15th December, and on the 17th got an email saying it had been dispatched and a tracking number provided. Over the Christmas holidays the tracking still said Royal Mail were expecting it so I emailed after in the new year to check where it was. Got told it was going to be dispatched at the end of that week but it still never was. It took a further 2 emails over another week from me until they responded saying they were escalating this to management. At this point I told them not to bother dispatching the item and to give me a refund as it had been over a month since I ordered. This was now 11 days ago and still no contact from them, I have had to resort to disputing the money with my credit card company. Can’t tell whether it’s a scam company or just terrible customer service, but would strongly advise not ordering anything from them unless you want to loose your money.

I ended up ordering a CarPlay unit from a Chinese company (isudar) instead and it arrived in 4 days from china and the customer service was amazing.

Edit: name was wrong on my profile (has been corrected) and company replied saying no record of the order. Order number #7553, Jax Duerden.

contacted the guys on instagram for a part, they confirmed it will fit and work so I ordered the part. 3 months has gone by with no part, no emails and they don't reply to emails or instagram messages. they don't even have a phone number listed 🚩

Very good customer service. Had some trouble with my order and they were able to sort it out very quickly.

Very disappointed. I was sent a mounting bracket that does not fit my BMW X2. I sent clear photographic evidence of this mismatch on Sunday and have followed up multiple times, including a final notice this morning. I have had zero response since Friday despite them having confirmed it was compatible before I purchased. I want the correct part delivered but I am getting no response at all

I needed to return an item which was an unwanted gift.
I found this company very helpful.
They responded quickly to emails

Great experience ,the screen i order fits perfectly, only took me 30 minutes to install ,great communication in helping me order the correct system for my car

i am now happy to say my issue has been resolved a big thank you to mick for helping get this sorted

Sent me a radio and it doesn’t fit my van tried to get hold of them many times they read my messages and say they will get back to me and never do. Keep contacting and no response. I would avoid this company. And buy elsewhere.

Had the system installed into my audi s5 2015, had nothing but issues, i paid the extra to have it installed by their specialist, the bluetooth phone calls are terrible, the system likes to restart randomly, connection issues, music sometimes plays through the radio or spotify, now it just randomly reboots while driving, i have tried to reach out for support but it appears they are no longer interesting in resolving this.

Ordered a CarPlay retrofit kit for my Mercedes c class, Kit delivered without instructions but emailed customer service and received PDF instructions same day, easy to install and so far has been working great no issues.

I purchased the 10.25" screen upgrade hoping for a seamless modern CarPlay/Android Auto experience. While the hardware installation was acceptable, the screen developed a consistent software/display issue almost immediately.
I contacted Bavarian Automotive Support via WhatsApp, as instructed, on October 24th, 2025. This is where the nightmare began.
Instead of troubleshooting the screen itself, I was given the excuse that the problem was caused by a compatibility issue with the iOS 26 update and was told, point-blank, to wait for a subsequent iOS update to fix their product. This is a ridiculous deflection, but I waited.
Since that initial contact, two major operating system updates have been released, and the issue on the screen remains completely unchanged. More importantly, Bavarian Automotive Support has now completely stopped replying to my messages.
It is now November 16th, and I have had zero communication, zero resolution, and a malfunctioning screen for nearly a month. They acknowledged the issue, provided a misleading excuse, failed to follow up, and have now abandoned their obligation to provide support for a product they sold.
Buyer beware. Do not be fooled by the high-quality products they advertise; their customer support is non-existent when problems arise. I am stuck with a buggy screen and no recourse. Save your money and buy from a company that stands behind its products.

Save your money ordered a rear view camera for my audi a3 didnt cone with instructions sent me some through email which was not correct for my car been waiting weeks and several emails and messages etc and nothing. Now I'm £220 down

Purchased my Linux head unit for Mercedes C Class Coupe in May 2025. Head arrived safely but with no instructions or ancillaries. Many emails have been exchanged along with many whatsapp messages, all of which could have been avoided if the unit had been supplied with an instruction manual. I was advised that one was being written several times, only to then be told that there was no such manual!!! The "support centre" seems to be an automated bot that forwards messages on, with you eventually recieving an email reply! I did opt for the optional warranty so this should be interesting should i have an issue further down the line.

As per a few of the other reviewers, there were no instructions contained in any of the packaging. So I have emailed, messaged them and WhatsApp message them and still nothing. I don't think it's unreasonable to expect an email PDF by return showing the instructions given that these units are there bread and butter. Very seriously considering returning the unit due to the lack of communication from the seller. Very frustrating and a poor customer experience with regards to any service 😞 Edit* I have received communication from the company and hopefully my issue will be resolved. Further Edit * Have actually received some very good help with my issues and am happy to report that all is working as it should, still got a small issue with Android auto in terms of it not picking up my voice when I'm speaking to text or reply to WhatsApp messages but not 100% that it's an issue with the unit rather than just my system. That said, Reece was very helpful in sorting my problems and I'm happy to recommend.

Customer service isn't great. No instructions initially in the box so had to ask for instructions which is fine. Instructions were for the wrong vehicle but managed to work through that.
I also paid for 3-5 day delivery, the unit didn't even get dispatched within 3-5 days let alone delivered.

Android auto keeps disconnecting, which caused a lot of problems whilst driving through France and other countries. multiple solutions were offered however none have worked. Have been sent a different set of dip switches to try (completely different to the user manual) and now that I have asked for a refund and return the item I've been told that they will refuse the return because it's outside of their 14 day policy (despite me bringing this issue up within less than a week of delivery). Support was slow so this went on for a few weeks with multiple prompts from me. The dip switches have been changed as per their advice and yet the unit still restarts itself randomly.

It's also sold as having a HDMI input on it - the unit itself does have a HDMI input but there is no way of this displaying on the unit. I've requested advice on this and sent pictures of firmware versions as requested but this has now been ignored.

Advice given has been contradictory, I've been told that I don't need to connect my unit to my cars Bluetooth directly but then told in another message that I do.

I'm now stuck with a faulty unit as they refused to return it for a refund.

Ordered an RCD 360 pro head unit for car play and it worked fine for almost a year then the steering wheel controls stopped working for skipping songs and volume control. In addition to this, the radio does not turn on/off with the car meaning I have to do it manually everytime. Also, the lights on it always stay on which ended up fully draining my battery. I was sent a "replacement" head unit but was greeted with the same exact issues upon installing it.

I reinstalled the head unit that came from factory with the car and everything worked perfectly fine which means it isn't my car thats messing anything up with their head unit.

After days of talking with them back and forth I had a not so good experience and ended up waiting for a response for a while. I now recently received a message and was told that the person who handled my case is no longer working for them which I presume is because they didn't follow the protocol for the returns/exchanges side.

I was informed that they would now be happy to send me a new head unit to see if the issue gets resolved. Just waiting now to see everything through as of 9/9/2025. Will update if anything changes but for now my experience with them hasn't been amazing but it can change subject to everything being resolved.

I bought a car play unit with reverse camera, was working for about a year without any problems one of sudden started to disconnect from my phone and the camera start playing up(sometimes shows image and sometimes doesn't ) i contacted them explains the situation and there simple answer was "You need a relay" when i started to question why was it working so far and then stoped their answer was"do you know more than us".