Bavarian Automotive Opiniones 

Very horrible service I order my android screen 27/11/23 and I haven’t received it by now and on top of that he wasn’t bother to contact me to let me know what going on unacceptable service I do not recommend this company at all

The post-purchase support for this business is lacking. Twice, I encountered problems with the Aux interface, and each time, it took more than three months to receive a replacement. Their email response time is excessively slow, and despite assurances of replacements being dispatched, weeks pass with no delivery. Meanwhile, the screen I bought remains unusable.

Ordered a CarPlay MMI box for my Mercedes C63 AMG which was received in a timely manner. I followed the instructions and installed. Had some connectivity issues, which caused me to contact the support team. They replied immediately (it was 11pm at night) and resolved the issue with me the next day. A week later, I contacted them about something else, and they responded immediately with a software update. Can't recommend enough, great product and works perfectly.

Got the email the email with the file for Apple CarPlay the day after placing the order, put it on a usb and installed it, very easy and simple process for full screen apple carplay

Purchasing was easy, device broke after couple of months and no support after the fact. Do not recommend as this seems to have happened to too many people.

I ordered a CarPlay system for my bmw. Order arrived on time and was easy to install. Under 2 months later the device Bluetooth stopped working so I couldn’t connect to the system. I emailed support and didn’t receive a response for 2 weeks. After I sent multiple emails I finally got a response asking for order number, I immediately replied and then had no reply for another 2 weeks. Again sending emails to try get another response and emailing another of the company emails i finally got a response asking for my order number again. 2 weeks later i got a reply asking for software info. A month later still no reply so i emailed asking for a full refund as i had also purchased the 2 year warranty from them, weeks later still no response and I’m now out of pocket over £300.

Currently 16 days after ordering and have not received the goods. Requests for updates have not been responded to. Royal Mail tracking number shows no updates. Feel very disappointed and should have gone elsewhere.

Excellent product, good sales experience and support service.
I placed an order for one of their Audi Carplay/Android Auto boxes late on a Friday was at my door the following Tuesday.
Unit was very straight forward to fit, with the exception of a small error in the fitting instructions, this was possibly just a difference with my car being one of the last of its generation. One of the plugs was a different colour to what was in the instructions. A few emails to the support address had this solved very quickly.
Unit is now fully installed and working as expected.

What a joke these people are. I bought a MMI box over three weeks ago for a Mercedes NTG 4.7 head unit, and the installation instructions were very basic, but did indicate where the various connections were to be made. Got it connected up, but did not work. I called twice, but both times the call went straight to voicemail. I left a message for someone to please call back, but nothing. I sent a message through the contact form on the website, and also two text messages. Eventually after a little over two weeks of receiving the unit got a text response, asking to describe the issue, despite me explaining in the text message that I sent. I was then asked to send photos and a video of the wiring and explaining the issue, so that the fault could be diagnosed. Quite anoying, as I had disconnected everything so that I could actually drive my car without half of the dash off. I sent photos on WhatsApp, and asked where I should be looking on the screen to bring up the MMI menu, so that I could do a video. It's now over a week later and no response. I sent a message at the end of last week saying that I was at the point where I was going to return the box for a refund. Surprise, surprise, no response.

I eventually got a bit creative and tried an online search for the unit, to see if I could find alternative installation instructions. Got lucky, as an Australian company sell the same box under different branding. Their instructions were much clearer, and more to the point, were not the same directions as those included with this box! There were a couple of fibre optic cables that need to be moved from the original harness to the new harness, and an AV cable that had to be removed from the rear of the head unit and plugged in elsewhere, with the new AV cable from the box going directly into the head unit. They also have dedicated troubleshooting pages for audio and video issues.

I'm happy that I got the box working, but extremely umhappy that these muppets have my money - I'd rather it be someone that actually gives a damn following a sale. If you are looking into buying one of these boxes, do yourself a favour and go elsewhere, they don't deserve your custom, and you don't need the headache.

Outstanding customer service, my CarPlay unit was 2 months out of warranty when it stopped working, they still sent me a replacement free of charge, I can highly recommend Bavarian Automotive and would certainly buy from them again. Many Thanks. Pete

My experience with these guys was a bit hit and miss, I ordered the car play activation and a wifi antenna and just forgot about it for a week, cause normally companies keep you updated with your orders and whatnot. I had no communication or updates from these guys. In the end I had to keep emailing and going through their chat section on their website to get my activation code. The antenna came about a week after ordering but I’m sure if I didn’t keep hassling with emails them I wouldn’t have got my CarPlay. I’ll chalk it up to a bad week for them eventually after constant emails being sent they finally emailed me what I needed their explanation was that apparently it was a mistake on their end and the order was “fulfilled” when I only had half of what I ordered. Anyway once I got everything the process only took less than half an hour and I have CarPlay so it isn’t a scam just disorganisation on their side.

Had a ABS issue with my 520 recently, and took it into Bavarian Belfast to get it sorted.
Andy Cave and his team in Service pulled out all the stops to get my issue sorted.
Thank you Andy. 😊

Product works great. I had few issues assembling it, but the guys at Bavarian helped me with very quick responses and useful tips.

I really didn’t want to write this review but it’s got to the point where I feel like I don’t have a choice, I recently ordered an Audi A3 CarPlay system and I haven’t received any replies to the messages that I’ve sent in regards to where my order is and when I’m going to receive it, I placed the order through Klarna and was told that BA are checking some details over with Klarna even though the first payment was taken. I understand logistical issues can occur but now I’m not sure if I’ll hear back again about a possible refund.

I ordered a set of tools that were needed to take out the infotainment system and they came with no problems.
Any help is greatly appreciated.

Thanks.

I have bought this unit from them directly, installed my self , I had few problems on beginning but it’s been resolved now with help from Bavarian Automotive Customer Support. The man explained all about and how it works , I thought is something wrong with the unit but I have been wrong , on the end all running as should. I can 100% recommend this guys as they very helpful and have proper knowledge about the product they are selling .
Thanks for your advice and help .

Very helful and fast responses to messages. I initially ordered the wrong car play but they took the return and posted out the right one and kept me updated on when it was being sent out. Very good software and easy to install

Kit was presented well, tech works really well for iPhone and Android. Would be 5 star, however ordered a reversing camera with the kit and it wasn’t in the box.

No response to my emails, non delivery of my parcel, was willing to pay £9.98 for expeditious delivery even although the parcel has no significant weight to justify the cost in my humble opinion, never again, avoid

Products as described with great Comms and fast delivery. Aftercare support was fantastic, super responsive and straight to the point. A pleasure to use this company.

Service, support and advice is really good. You have to understand this is a small company and there are slight delays with responses, but they always get back to you and solve the problem.

Absolutely brilliant service, quick helpful response each time I contacted them.
This was from my initial contact enquiring about the product and after I had made the purchase.
I can not fault their service, it has been an absolute pleasure doing business with Bavarian Automotive, second to none and the CarPlay box is fantastic.
I would definitely recommend both the product and the company.
Thank you.