Bavarian Automotive Opiniones 

129
•
TrustScore: 2 sobre 5

2,0

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Valorada con 1 estrellas sobre 5

Absolute joke of a company! Made an order for an apple car play activation code, a WiFi antenna, enet cable and trim tools two weeks ago. Got the activation code on 30.09 but the physical items have n... Ver más

Valorada con 1 estrellas sobre 5

Still trying to resolve faulty Carplay since 2024, had the 2 year extended warranty but that also appears to be a waste of money. Thought we were finally making progress when a couple of months ago th... Ver más

Valorada con 2 estrellas sobre 5

Bought the CarPlay activation alongside with ENET cable and WiFi antenna from them. ENET cable and WiFi antenna came but no email with instruction nor the information I needed to do the coding. Tried... Ver más

Valorada con 5 estrellas sobre 5

Excellent MMI Retrofit box, Amazon firestick, Apple CarPlay, Android Auto all works. Easy connections. Helpful staff via WhatsApp. Delivery was a bit slow. Help via email needs improvement. No install... Ver más


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2,0

Malo

TrustScore: 2 sobre 5

129 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,0

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(129)

36 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Second to NONE..!

Absolutely brilliant service, quick helpful response each time I contacted them.
This was from my initial contact enquiring about the product and after I had made the purchase.
I can not fault their service, it has been an absolute pleasure doing business with Bavarian Automotive, second to none and the CarPlay box is fantastic.
I would definitely recommend both the product and the company.
Thank you.

1 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hi there

Hi there, just a quick thank you on your delivery time and the product had it fitted in my car the same night took me about 40 minutes. Pretty simple and YouTube helps once again. Thank you👊

13 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

CarPlay activation code

Needed a CarPlay activation code for my 2019 X3. Code delivered within 24hrs with link to software and installation instructions which were quick and easy to follow.

21 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Joke of a company, they have done nothing but waste my time for almost 2 weeks

I ordered an apparently in stock item, only to be told it was stuck in customs, after I contacted them, a week after ordering. Why they never told me this and waited for me to contact them I do not know.

They informed me they had another version (with less features) that they could send and it would arrive on Friday. For taking the lesser model and for the mess they made of my order they offered me a refund on the trim tools, which was less than 2% of the order, so next to nothing basically.

Friday comes around and the tracking hasn't updated. They made excuses and promised it would arrive on Saturday and said if it doesn't "ring DHL".

Saturday comes around and this time the tracking has updated, but it says its going to be delivered next Saturday. I have no idea how or why they have done this.

Very poor customer service, no phone number, just an email address they ignore and a live chat that usually goes unanswered.

Continually lie about when orders are going to be delivered and an appalling lack of communication.

They have done absolutely nothing but waste my time. I am in the process of trying to get a refund out of them.

Save yourself a headache and order from a proper, competent company, not these cowboys, they’re little more than a very unfunny joke.

12 de noviembre de 2022
Logotipo de Bavarian Automotive

Respuesta de Bavarian Automotive

Good Evening Adam,

Thanks for your review and we apologise if the service you received was not satisfactory to your standards.

In regards to your order, it was delayed and we did (and still do) apologise for this. The reason your order was delayed was due to customs delays at the airport and couriers not picking up orders. That particular shipment of several unit was due to be delivered weeks prior to the day of your order. Whilst, we do apologise for this delay, we simply can not help this kind of delay.

According to our chat records, we have not ignored you. When you first contacted us on the chat, we replied within a minute, and we have not been ignoring your messages. You did send us an email prior to the conversation. Your email arrived in our spam mailbox on the 21st November at 16:50. As your email went into the spam folder, we could not see it in our mailbox. We have not ignored your email.

We did offer you a refund several times but you declined it. As you have stated, we did offer you a slightly different unit, but we did in fact send you the unit we advertise on our site. Once the tracking updated, you then requested a refund, yet declined a refund several times.

In order to try and make everything right, we refunded part of your order and still sent it out. On our live chat, it appeared you were not happy that you were not offered the Black Friday offer as goodwill.

We booked in Saturday delivery carriage for your order. On Friday morning (day of collection), DHL did not collect the order, so we drove to three different collection points and eventually dropped your parcel off. This was due to be collected from the collection point later that day (that is what the DHL advisor told us). As you stated in your review, the parcel was not delivered on Saturday, but was still at the collection point and was due for delivery the following Saturday. We were shocked to find out that they had delayed it.

As per your refund request, we successfully collected the unit from the collection point and fully refunded you straight away. Your bank can take up to 5 working days to process this refund.

I would like to note that you are using an different name to the one on the order. This is against TrustPilot rules.

We feel your review is not fair and is inaccurate, the way you have spoken to our staff is not appropriate and could have been dealt with differently.

We have received your subject access request and will forward your information within 30 days.

Thanks

Valorada con 5 estrellas sobre 5

Apple CarPlay my BMW Z4 e89 2016

I was looking to add Apple CarPlay to my BMW Z4 e89 2016 model. After looking around I landed on this site and even though my vehicle was not listed through communication with company we identified the best unit.

Living in Cornwall it was not possible to travel for fitting so I did myself.

The support from Bavarian from talking through connection checks and setup. A great product and great company to deal with. Value for money definitely and I wish I had done it years again because it is brilliant

12 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Sent videos to them to help with the set up of my Apple CarPlay and they were so helpful. Really recommend

23 de septiembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Quick Delivery

Quick Delivery, well informed of my delivery progress... then delivered without the reversing camera I had ordered. No information regarding where the camera is/was, no packing note confirming content should or should not have been there. Upon chasing BA let me know the camera isn’t compatible with your car and refunded the cost.

On to installation, the kit looks good, instructions have to be downloaded using a QR code. The removal keys I had ordered with the kit were useful and worked as required. Upon completion of the installation it was found the in car microphone wasn't working. I have let BA know and shared the solution with them. If you have a similar issue, check that the loom you receive matches your car; the 2g, 3g and 3g plus have slight differences and it may be the mic pins are 6/7 instead of 2/3 or vice-versa.

This is a small business, so maybe set your expectations around response times, the kit I ordered (A5 Apple Play retrofit) works and I can recommend it.

23 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

2013 BMW F30 CarPlay Kit

I have just purchased a BMW F30 - 2013 CarPlay retrofit from Bavarian Automotive and fitted it.

The kit went in well but the screen would not centre properly. I emailed and was updated in a day with a firmware file to fix the issue and make it work with my car.

It’s now fully fitted, working and looks and sounds awesome. This kit is much more advanced than a previous one I had tried and integrates really well with the existing BMW head unit. The kit also contains an equaliser and loudness setting which again made ALL the difference. Really impressed and grateful to have had the help to sort the job. Would use again without a thought.

Here’s some pictures to show how easy fitting was and how good it looks. Don’t doubt yourself if your tempted, get one in :-)

27 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

CarPlay unit for Mini F56

Purchased a unit for my daughters mini F56.

Got it in and it is working well - best part of the experience was the back up as initially the unit needed a slight software upgrade to make the idrive work - quick response to my emails and got the files and instructions in a day.

Would suggest reviewing the online videos for fitting - simple but lots of wires to get out of the way.

21 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

MMI box integrated seamlessly and great customer service

Ordered MMI box for my F31 Alpina which integrated seamlessly with the BMW system. There are a lot of units for sale on the internet with varying hardware, this one is speedy and reliable.

The biggest draw card for anyone looking to buy is the excellent customer support from Bavarian Automotive. Highly recommended over other vendors for this reason.

10 de junio de 2022
Opinión espontánea
Logotipo de Bavarian Automotive

Respuesta de Bavarian Automotive

Thank you very much for the kind review. Glad you like our product and service.

Regards,

BA

Valorada con 5 estrellas sobre 5

I recently bought the Apple Car Play…

I recently bought the Apple Car Play unit for my 8V Audi - I was a little dubious at first but the unit arrived within 12 working days and after a while playing around with it, works absolutely fine. Great addition to the car!!
Just be aware the instructions aren't great but watching youtube vids explains it all.

6 de junio de 2022
Opinión espontánea
Logotipo de Bavarian Automotive

Respuesta de Bavarian Automotive

Thanks Chris for your honest review.

We will take your suggestions and improve our instructions.

Regards
BA

Valorada con 4 estrellas sobre 5

Very quick service and delivery

Very quick service and delivery. Delivered everything needed. Good instructions for fitting and easy to fit. Works brilliantly. Comms could be a bit quicker but I understand it’s a small company so no issue. Woildnt hesitate to use again.

26 de mayo de 2022
Opinión espontánea
Logotipo de Bavarian Automotive

Respuesta de Bavarian Automotive

Thank you for your kind review.

Regards
BA

Valorada con 1 estrellas sobre 5

Updated - terrible after service. Fantastically quick delivery and…

Updated 5/6/22

When I received my order, a cable was missing which is critical for the touch screen to work. I reported this on 12/5 when I receive the 2 units I ordered. I’ve chased 4 times since, and been told the missing part was resent. When I queried if they have a tracking number (first package did so why wouldn’t this?) I was ignored. It’s been a further 4 days since my last message. Really not good enough when I spent over £600. I’ve taken my complaint to Clearpay who are now looking into it. So annoyed and due to this I would highly recommend going to another company. My reverse camera also doesn’t work and was told they would send a small resistor that needs installed to fix, this too “is missing” in the post with no tracking number - I could have ordered one from Amazon for £5.

Fantastically quick delivery and amazing support afterwards during installation! Would recommend to everyone.

13 de mayo de 2022
Opinión espontánea
Logotipo de Bavarian Automotive

Respuesta de Bavarian Automotive

Hi Raymond,

Thanks for your review.

As explained in the messages, Royal Mail lost the parcel. We then ordered another touchscreen pad, however that part comes from China, hence why it takes a while. But, we refunded you straight away.

Your reverse camera did not work as it needed the resistor, which we offered to send you for free.

During the self installation of your kit, we did help you and as a result you gave us a 5 star review. We do not feel that a 1 star review is justified given the postage situation is out of our control, but we apologise for any inconveniences caused.

Thanks
BA

Valorada con 5 estrellas sobre 5

Nice chap to do business with

Nice chap to do business with. He fitted Apple CarPlay to my car. We had a few teething problems, but in the end it was all sorted. I would recommend them.

3 de mayo de 2022
Opinión espontánea
Logotipo de Bavarian Automotive

Respuesta de Bavarian Automotive

Thanks for your review. It was a pleasure to work on your car.

Valorada con 5 estrellas sobre 5

Absolute breeze to install and great support

Bought the carplay MMI box as our F30 BMW didnt have carplay or satnav.
Absolute breeze to install with the provided instructions and works perfectly. I had to contact Bavarian Auto for advice and their support is excellent with very quick replies.
Now have all the functions of Apple Carplay while still using the iDrive controller so don't even have to take my eyes off the road.
Highly recommend this.

3 de mayo de 2022
Opinión espontánea
Logotipo de Bavarian Automotive

Respuesta de Bavarian Automotive

Thanks for choosing us!

Valorada con 5 estrellas sobre 5

Very helpful as after I did a software…

Very helpful as after I did a software update I lost some functionality of the car play unit. Unbeknown to me the update had turned off a lot of the original installation settings. Quick response to my questions and I’m now back up and running with no issues 👍

28 de abril de 2022
Opinión espontánea
Logotipo de Bavarian Automotive

Respuesta de Bavarian Automotive

Thanks for your review.

Valorada con 5 estrellas sobre 5

Excellent product and great customer service

I bought a Apple carplay box (plus reversing camera) to connect to the MMI in my Audi A3.

Prior to ordering, they answered all my questions promptly and fully. The order was shipped and arrived as specified. The instructions were very clear. I have now fitted the system and works perfectly.

I would definitely recommend and buy again from them. The product was well made and competitively priced as well as excellent customer service.

3 de abril de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking company absolutely no…

Shocking company absolutely no communication please buy elsewhere avoid these cowboys. Total lie in ya response ya updated nothing till I got in touch with you numerous un answered emails and messages one star is over rated also don’t believe van story for one minute nothing from ya from that day to this

3 de abril de 2022
Logotipo de Bavarian Automotive

Respuesta de Bavarian Automotive

Good Afternoon Graham,

Thanks for the review. We are not sure what you mean by “no communication”, as we have replied to every single message you have sent.

Our van broke down whilst we was supposed to fit CarPlay to your car. We explained the situation, gave plenty of notice before, stating that the van may have to go into a garage. Unfortunately, two fuel injectors were seized and it had to go to a garage to get fixed. We again, explained this to you, apologised and said we will have to arrange another slot, when the van gets fixed. You said “ok”. The van is still not fixed.

Again, we are not sure why you have given us a 1 star review and have stated no communication and called the company “cowboys”, given the information above.


Regards.

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