Blusafe Solutions UK Opiniones 

Fantastic product that suited my preferences. I emailed the team and communicated my environment. The team expertly suggested a lock to suit my needs. Extremely pleased and will be utilising them again.

Great product with excellent customer service. Would definitely recommend!

UPDATE - response to Blusafe reply - try listening to the multiple messages on your answer phone which you have ignored for the last week. It has our contact no on it. Do not ask me to make contact again with you when you do not respond anyway.
Do Not Buy this product. I bought the Origin Smart Lock and it broke 4 times in 18 months. When it breaks you cannot lock your door. The 3rd time the locksmith sent by Blusafe changed the lock mechanism which cost another £200 and said it would solve the problem. Now stopped working a fourth time and I have had it removed. Cannot get hold of Blusafe. Do not return multiple calls, on line chats, emails and locksmith did not return my calls either. Steer clear of this company

Handle fit perfectly and came the next day! Highly recommended

super customer service, very impressed

Great looking product easy to fit and operate well pleased
Communication was great from start to finish
Will be purchasing another soon

The locks work really well, very satisfied with the product, great customer service from the staff and would recommend to anyone.

Excellent product & customer service. Would definitely recommend and use again . Thanks for everything

Great handles work perfectly, also great customer service. Would definitely recommend

My initial enquiry before I purchased was answered very quickly and assured me about the lock suitability for my door.
The fitting of the Origin was straight forward and relatively simple. Reading the instructions carefully and sorting components out beforehand was a good move. It took me about 35 minutes to install and I encountered no problems at all. Setup was simple.
So pleased with the product, I purchased a second Origin and again, no problem.
I also have fitted a Breeze to an internal door and, as above, no problem.
Overall a good experience and all functioning well and as expected.
A very satisfied 71 year old and gets the thumbs up from me.

Fitted to my door with ease and has honestly been a delight. No need for keys and able to let my dad in and out from wherever I am in the world

Rubbish product, even worse customer service.

We have been trying to get help with the lock for months and no response.

Now locked out of house. When we get in the blusafe lock is going in the bin

Had my origin lock for around 18 months, with Internet connection.

The lock is good but for the fact that, for us, fingerprints just fo not work. However, the key dongles work absolutely fine, as does Bluetooth and Internet unlocking, albeit one needs to be patient!

Poor device and poor support
I have had a Origin Smart doorhandle for 7 months. I have 3 problems:
1. I have never been able to connect to it via bluetooth. If I didn't have the hub, I would have been locked our very frequently as it often doesn't recognise my finger. This is despite the fact that I have registered the same finger more that 20 times. It only allows 4 incorrect scans and then says "Usage limit exceeded, please try later". If the internet is down, you are stuck outside. If you don't have the hub, then you're stuck anyway. I have tried many times to connect again with bluetooth, taken out the batteries and put them in, everything I can think of. No luck.
2. The support are just no help. When I did once get in contact, they assured me that because I was connected through the hub, it would share my bluetooth connection. Then the internet was down, and I was locked out. No bluetooth. I have been ignored by support many more times.
3. The usage limit exceeded thing. I have 2 fingerprint padlocks, and they always work within 4 attempts. Why not the door handle. Incidently, the second fingerprint padlock is not Blusafe, was half the price and is much nicer.

Thankyou for helping with my recent HMO project. The breeze handle was a great addition to our multiple occupancy properties, and blusafe were very helpful in providing help to support our end user !

Brought an origin smart 6 months ago, the keyless functionally is amazing the future is now!

Dealing with this company is the worse on-line purchasing experience I have ever had and I have been making on-line purchases since Internet shopping started in the mid 1990’s

Blusafe Solutions Ltd refused to comply with UK "Distance Selling Regulations" and would not issue a refund for a non-working product, that was either faulty or just “Not Fit For Purpose".

On 03/04/23 I purchased a “so called” fingerprint operated euro cylinder replacement Smartlock from Bluesafe Solutions Ltd.

Fingerprint recognition is quite a mature technology now and has been available on multiple smartphones tablets etc. for many years; so one would expect it to be an ideal solution for opening your front door. As the Blusafe Solutions Ltd website suggests “You can’t forget your fingers”.

The fingerprint recognition technology used by Blusafe Solutions Ltd is as close to that used in the latest smartphones as using a quill pen is to a word processor!

Whilst try to get the device to work as advertised, I spent nearly a whole day annoying my wife and daughter, by continually asking them to register multiple fingerprints.

Not once did the lock open on the first touch of a finger (As shown in videos on the Blusafe Solutions Ltd website). The device always required touching the pad 5 to 9 times, whilst placing a finger in different orientations.

I tried reregistering everybody’s fingerprints and registering the same fingers multiple times; the door still didn’t unlock on the first, second or third touch. I also tried reseting the lock and starting from scratch.

The last straw was having an argument with my wife about the lock, being late to visit my 92 year old mother in hospital and then the door failing to unlock, when we returned home.

The fingerprint function proved to be so unreliable that I had no option but to remove the lock.

So: Within a couple of days after delivery I realised the product supplied did not work as advertised and I asked Blusafe Solutions Ltd to arrange to collect the device, for a refund.

They refused, saying they could not accept it back as the device had been installed.

I do not see how I would be able to ascertain that a smart lock, that needs to be fitted to a door to function, did not work until it was actually fitted to a door.

Blusafe solutions then suggested that I could use the smartphone App or a dongle to open the lock, if it did not recognise a fingerprint, which is like saying: If you car engine won’t start you could always push it!

I was also concerned about the overall quality of the product, especially the plastic cover which appeared to be made from cheap plastic; the WiFi bridge (£49.95 Extra), which enables lock control over the internet, was a cheap looking unbranded plastic box that looks likely like to compromise your home network security.

I filed a dispute with PayPal as Blusafe Solutions Ltd had not only sold me a product that did not work as advertised but was also not complying with consumer distance selling laws.

As this was a clear-cut situation I thought I would receive a swift refund.

I did not!

I received a refund today (10/05/2023); so, I had to worry, for well over a month, if I was going to lose nearly £300.

Please don’t make the same mistake as me and deal with this terrible company.

I don't think they even deserve 1 star as their after care is not acceptable. Today is 15th day since the purchase of this lock after paying ~£460. Lock broke down twice and we are locked in the house. The company is saying the lock is not a problem but our door is as it is not compatible with our door. They knew but did not tell us the truth and sold the lock. We are unable to open the door and locked in. They made our house a prison!!! Utterly unhappy and this is a crime.

I brought the Blusafe Origin front door lock, amazing product and very easy to fit. My neighbour also brought one 2 days after me, I have just ordered another one for my back door. I have found the after service very very good. Highly recommend