The Boot Repair Company Opiniones 

457
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I sent my very tired looking Lowa Combat mk1's to get new soles and rand and a tidy up, and I have to say how impressed I was !!! Not only did the work get carried to a very high standard but I al... Ver más

Valorada con 5 estrellas sobre 5

I sent my Blundstone boots to have new soles fitted because the actual soles on the boots are poor quality and perish way before their time. I sent my boots expecting there to be a 4 week wait. My boo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just received my Red Wing Boots back after having a re condition and new vibram sole fitted . Absolutely Superb!!! The quality of craftmanship was brilliant, they are like a new pair of boots . Actual... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Ik heb mijn Birkenstock Montana opgestuurd om te herzolen. Ze lopen weer als nieuw. Top job. Voor die 9 tientjes heb ik geen nieuwe. Minpuntje is de levertijd. Ze konden me wel prima uitleggen dat z... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de reparación de zapatos

Escrito por la empresa

Your trusted destination for premium boot restoration and care. At The Boot Repair Company, we understand the unique bond between individuals and their favourite pair of boots. Whether it's a cherished family heirloom, a reliable work companion, or a stylish fashion statement, we believe that every pair of boots deserves the utmost care and attention.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

457 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(457)

147 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Brilliant service and quality repair

Brilliant service and quality repair , hassle free shipping , I would highly recommend the boot repair co to everyone and already have to my friends , fantastic.

24 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Really appreciate the recommendation Marc it truly means a lot to us! Thank you for the review and we hope you repair serves you well for many years to come.

Valorada con 5 estrellas sobre 5

I love my Birkenstocks

I love my Birkenstocks , my soles were very worn and Birkenstock site recommends @the boot repair company
I paid for footbed and sole replacement
I received an email to say shoes received I had further emails for updates
A week later Birkenstocks all returned looking amazing a great service and better to updo than keep throwing away and buying new
Will use this service again

24 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Thank you for the review Sarah we're really appreciate it! Pleased to hear you're happy with the service.

Valorada con 5 estrellas sobre 5

My much loved Birkenstock Boston oiled…

My much loved Birkenstock Boston oiled leather clogs were returned to me within a few days looking in new condition. I can hardly believe how fantastic the service and repair have been

28 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Thank you for the kind review Elizabeth, we really appreciate it and we hope they serve you well!

Valorada con 4 estrellas sobre 5

Birkenstock Montana

Ik heb mijn Birkenstock Montana opgestuurd om te herzolen. Ze lopen weer als nieuw. Top job. Voor die 9 tientjes heb ik geen nieuwe.
Minpuntje is de levertijd. Ze konden me wel prima uitleggen dat ze afhankelijk waren van de leveringen door Birkenstock. Er gaan namelijk weer e originele zolen onder. Nogmaals super werk.

25 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Thank you for your kind review! Although this is our European based site (bootrepaircompany.eu) we are still pleased to hear that you're happy with the repair. We hope they serve you well.

Valorada con 5 estrellas sobre 5

The quality of the repair to my Dubarry…

The quality of the repair to my Dubarry boots was incredibly good. The workmanship was outstanding and a 15 year old pair of boots was restored to almost new condition whilst maintaining the worn in look and comfort of an old boot !
The service was fast and I was well informed at all stages of the receipt of the boots and the return

22 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Thank you for the kind review Anthony! I agree that a new sole with the old leather is the best of both worlds and we're pleased that you're happy with the repair.

Valorada con 5 estrellas sobre 5

Excellent Repair on my Birkenstock sandals

Oh my goodness!!! I was in despair!! As an avid collector of Gizeh Birkenstock sandals(I have 15 pairs)I was upset when I found my favourite bright pink pair had split on the cork. I did attempt to repair by putting glue into the split!!! No good. A little research I found The Boot Repair Company. Excellent customer service from start to finish!! Some people may say expensive for a repair but my birki's are worth it! So pleased with the repair I have a new pair for half the price. Repair was completed in less than 2 weeks. I was kept informed of progress. Thank you

1 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

15 pairs!? That's quite a collection! We're over the moon to hear that we kept your favorite pair going and we really appreciate your kind review Sue.

Valorada con 2 estrellas sobre 5

Toe section of walking boot that had been resole became detached from upper body of the boot.

I was disappointed when I had my walking boots resoled, including the mid sole section, at a cost of around £95. After just three weeks of the resole the toe section of one of the boots became detached from the upper body of the boot. I had to return it to The Boot Repair Company who repaired it. I had only worn the boots three times. I do not now feel confident that the resole will not fail again. I had unfortunately not realised that the guarantee is for only 6 months which seems rather short. I will be demanding a refund if the boots resole fails again. The £95 price for the work is acceptable if the work is of a quality standard, very expensive if it is not.

20 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Sorry to hear your repair failed the first time around, I can totally understand that would make you lose confidence in your boots. Even if something goes wrong after your warranty period we would still try and help the situation as we would never want to have any customer feel as though they'd been ripped-off. We do appreciate your review Max and please keep in touch regarding your walking boots should anything need addressing.

Valorada con 5 estrellas sobre 5

Posted Birkenstocks on a Sunday for a…

Posted Birkenstocks on a Sunday for a full cork rebuild and resole, they were sent back within the week. I had some queries re delivery and Rachelle at the BRC responded very quickly and followed up a couple of days later to ensure I had received my sandals. Top class, friendly and very efficient service. Thank you.

20 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Thank you for your review Stephen! Rachelle always tries to be as helpful as possible and she will really appreciate your kind words.

Valorada con 5 estrellas sobre 5

My beloved Birkenstock Mayari perfectly…

My beloved Birkenstock Mayari perfectly restored and returned in less than a week.
A level of service and craftsmanship so rare, I will spread the word.

18 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Thank you for the kind review Linda! We really appreciate your recommendation.

Valorada con 5 estrellas sobre 5

Birkenstock repair

I had a very tired looking pair of Milano sandals that needed a new footbed and sole, sent them off to the boot repair company and have received them back and they look brand new! The service and quality is excellent as is there customer service with updates and answers to any queries. Definitely highly recommend

17 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Thank you Simon for the kind review! Really pleased that you're happy with our customer service and repair quality.

Valorada con 5 estrellas sobre 5

Resoled Birkenstocks

I sent my Birkenstocks to be resoled, this is the third time I’ve used The Boot Repair Company to fix my over worn birkies. They do an amazing job, speedy, great communication, and my Birkenstock? They look better than new! I could not recommend this company enough, such a great way for you to carry on using your old shoes and not over consume! Once these have worn down (I use them constantly) I will be back for another repair! Thanks so much!

26 de junio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Thank you so much Ana, we're very grateful that you keep choosing us for repair and we really appreciate the review!

Valorada con 5 estrellas sobre 5

Great communication from start to…

Great communication from start to finish. I’d sent 3 pairs of Birkenstocks to be repaired, of which one couldn’t be due to the design so I was refunded straight away for these. The other two pairs were received back this morning along with the un-repaired pair. One pair, I hadn’t worn for over 10 years but didn’t want to throw away and wanted to get them properly repaired but hadn’t found a Birkenstock approved company in the UK until I found the boot repair company. This pair now look like new and will get many years wear out of them yet. The other pair were slightly different and had a red soles. The option of a red sole wasn’t in the drop down menu so I’d chosen white as a replacement. They’ve come back today with red soles so I’m super happy with this!!
I would happily recommend this company and use them again for other shoe/boot/sandal repairs.

17 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Thank you for the kind review Claire we really appreciate it! We've had a small amount of red tread for years and it's great when we get the chance to use it. We hope both pairs serve you well!

Valorada con 5 estrellas sobre 5

Great repair done by The Boot Repair…

Great repair done by The Boot Repair Company, loads of miles left now in my old boots now!
Thank you Rachelle for your help!

15 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Thank you for the review Tom! Hope your boots treat you well for many more miles.

Valorada con 2 estrellas sobre 5

Poor value for money. Your local cobbler is probably a better option.

Was quoted 2 to 3 weeks when I sent 2 pairs in.
Received them back 6 weeks after BRC had received them.
There was no mention of any delay until i followed up multiple times. Only after requesting my money back did I get any urgency and then my birks back.
The quality of the rebuilds are mid. The sandals are fine and I’m happy with those.
The clogs on the other hand are awful. They feel like they’re a size smaller. The suede is much stiffer than I remember, and the soles now have this suction effect which is both uncomfortable and irritating.
I've tried breaking them in again but they are as good as gone now, which is a shame. Who wants to walk around with farting shoes?
The only reason this review is 2 stars and not 1 is because the sandals were fine and the UPS delivery was swift when they eventually sent them back.

For the price, I definitely will not use this service again.

12 de junio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Really sorry to hear this Mohammed it's true that we have had an incredible influx on Birkenstock sandals coming in for repair which has put us back. I agree with you that you should have been informed about the time difference and for that we apologise.

Regarding your Boston clogs, if you can contact us with some photos of them we will take a look for you. We usually have a great reputation with our Birkenstock repairs and it seems something has went wrong with that repair and we would want to amend that for you.

Hope to hear back from you Mohammed and apoloigies again for your experience.

Valorada con 1 estrellas sobre 5

I send for 2 time my climbing shoes…

I send for 2 time my climbing shoes they just ruined cutting in the half the sole destroying the structure of it. First time absolutely destroyed second time a bit better but they didn’t change the sole. They just cut half of the sole and replaced

11 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Sorry to hear you're unhappy Gero, it's true that our resoles on climbing shoes are half sole only and we do try and make that as clear as possible on our site prior to ordering. I can see that you would feel let down when you sent them back the second time to find the same repair come back, I think we let you down on communication this time around and for that I am very sorry Gero.

Valorada con 5 estrellas sobre 5

Friendly, fast and efficient

I emailed The Boot Repair Co. with photos of my brown Birkenstocks which had worn soles (incl. a hole going all the way through the corking).
They happily said they could repair them and asked if I wanted to change the size of the new more durable-looking vibram soles. I said yes and within 10 days received my repaired shoes with original leather straps still in place. They look better than new!
Very pleased. Hopefully this repair will encourage me to take better care of my shoes in future.

9 de julio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Really pleased to hear it Dan, to say it's changed you perspective on shoe care is amazing news for us! We hope you Birkenstocks serve you well.

Valorada con 5 estrellas sobre 5

BRC brought my old Birkenstocks back to life

Really pleased that companies like BRC exist, as I'd rather revive existing shoes than buy more. I sent them 3, very broken down pairs of Birkenstocks (one maybe 35 years old...), and now have 3 "new" pairs of sandels: all the more appreciated as they're discontinued styles. A good quality repair and great service when the courier failed to find us. Thank you BRC!

29 de junio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

Thank you so much for the kind review we really appreciate it! 35 year old Birkenstocks aswell!? Amazing to hear they're going to carry on serving you well.

Valorada con 3 estrellas sobre 5

Ok but not great.

Overall was pretty happy with the repair, despite some big gouges to the heel/midsole where the tread had been trimmed to size but can live with that.

Where the service was let down was by return postage, came back with In Post not the advertised UPS Standard. In Post kept having delivery issues so had to contact their customer services to get that sorted.

Never complain usually but feel a bit deflated with this, and with the poor return postage combined with the gouges probably won't send any of my other boots to them.

27 de junio de 2026
Opinión espontánea
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Respuesta de The Boot Repair Company

I think you deserve a genuine apology for this Richard. It's absolutely true that we have moved to InPost from UPS in the last week from the time of writing. We have portals for courier services and when we move to another provider one portal closes and the other opens. Although it has been stated since the day we moved over, you are one of our customers to have been told UPS when you placed the order and for that now to be incorrect.

We are very sorry, although purely accidental it has made us dishonest on this occasion. If you're willing to provide me with your order number, any postage cost you paid I'll have it refunded to you. I think that is the least we can do.

Additionally, if the repair service was not to your liking I can take a look at that if I get your order number. We just want to take the sour taste away from your experience.

Thank you for your review Richard and I do hope to hear back from you.

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