British Friendly Society Opiniones 

331
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Marie was extremely helpful! She was very communicative, made sense on what help I needed. Marie is no.1!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thank you to Maria who called me to help registering with HealthHeroes, which wasn't working when I tried. All sorted perfectly and Maria could not have been more friendly and kind. Very pleased :-)

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Took 2 months to let me know existing condition was not covered although not had treatment or visited doctor in 3 years. They could have let me know straight away I was not covered, taking another 2... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After many attempts to activate my account, I phoned BBS and spoke to a delightful lady, Kelpna. She was very professional, exceeding helpful. As I have a hearing and sight problem, the help and h... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Seguro de protección de ingresos

Escrito por la empresa

We're a mutual Society and have no shareholders to pay which means we are managed and run solely for the benefit of our members. Founded in 1902, British Friendly has over a century of experience and expertise in serving its members. As a mutual provider we are more flexible in our approach to claims and underwriting which is why we pay so many claims - an average of 94% over the last 20 years. We offer a range of products and services from our traditional investment linked policies, Holloway and Century, to Protect and Breathing Space, our pure Income Protection policies, which are sold by Financial Advisers throughout the UK. Being insured by a mutual should feel good, and when you choose British Friendly you get more than just Income Protection. We offer access to extra support and rewards for you and your family every day, whether you claim or not, and at no extra cost through our discretionary Mutual Benefits and BF Care programmes. That’s why, at British Friendly, it really does feel good to be covered.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

331 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(331)

56 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Wykupiłam polisę od złaman i utraty…

Wykupiłam polisę od złaman i utraty dochodów,, niestety zdarzyło się i złamałam nadgarstek. przedstawiciele pomogli ,sympatyczni życzliwi i wyrozumiali,, pieniądze szybko wpłynęły na moje konto po przesłaniu wszystkich dokumentów,, warto się ubezpieczyć gdyż nie wiadomo co nas czeka więc szczerze polecam firmę British friendly,,Dziękuję Panu Bartkowi szczególnie gdy musiał mi cierpliwie tłumaczyć krok po kroku co mam robić by złożyć ten wniosek,, Kup polisę a będziesz miał spokój ducha i komfort że w razie nieszczęścia nie zostaniesz bez pieniedzy

29 de mayo de 2025
Opinión espontánea
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Respuesta de British Friendly Society

Dziękujemy za miłą recenzję! - British Friendly

Valorada con 5 estrellas sobre 5

The process was really simple and…

The process was really simple and straight forward handling my claim when I had my injury. Being self employed, having this safety net was such a relief and have highly recommend this company to friends and family.

1 de abril de 2025
Opinión espontánea
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Respuesta de British Friendly Society

Hello Nathan, thank you for taking the time to leave your kind feedback, I'll share this with the claims team. Many thanks, British Friendly

Valorada con 1 estrellas sobre 5

Scammers!!!

Don't waste your money with these scammers.
Ive been with them 5 years, the 1 time I needed to put a claim in for being off work, I got denied.

Again find a insurance that will help you when you need it and not just take your money. FUMING.

15 de mayo de 2025
Opinión espontánea
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Respuesta de British Friendly Society

Hi Andy, thanks for leaving your feedback. We'd welcome the opportunity to discuss this with you. If you could please e-mail complaints@britishfriendly.com, and include your full name, a member of our team will be in touch. Many thanks, British Friendly

Valorada con 5 estrellas sobre 5

Everyone I have spoke to have been very…

Everyone I have spoke to have been very kind and helpful with what I’ve needed. It is definitely worthwhile using British friendly they are amazing.

7 de mayo de 2025
Opinión espontánea
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Respuesta de British Friendly Society

Hi Jayden, thank you for taking the time to leave us a review. We're pleased to hear you found our team kind and helpful. Many thanks, British Friendly

Valorada con 5 estrellas sobre 5

Amazing service, very helpful support…

I'm surprised with negative feedbacks here really. My claim took a while to proceed, it was made in November 2024 but once I gave them all paperwork the payment was made in 2 days. I'm very grateful for your support, thank you British Friendly! Sharon was absolutely amazing with calls&emails information about progress, thank you Sharon! The date of my experience is date when it happened and BF supported me till March 2025. Thank you! I will definitely recommend your company to my friends. With kind regards - Marcela B.

15 de noviembre de 2024
Opinión espontánea
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Respuesta de British Friendly Society

Hello Marcela, we really appreciate you leaving your feedback and are pleased we were able to support you. Thank you for naming Sharon, we'll share your feedback with her. Many thanks, British Friendly

Valorada con 4 estrellas sobre 5

A very satisfactory outcome

My claim took a while to sort out ,not helped by the GP taking a long time to complete my report.
Debbie was very good and I was awarded my claim.
Once the decision was made the payment was processed and received within 2 days

24 de marzo de 2025
Opinión espontánea
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Respuesta de British Friendly Society

Good morning Debbie, thank you for leaving us a review, we really value all member feedback. We'll pass your kind comments on to Debbie and the team.
Best wishes, British Friendly

Valorada con 5 estrellas sobre 5

I'm so grateful for all the support…

I'm so grateful for all the support I've had through my claim and I have only to praise you all for the commitment you have for your clients.

20 de marzo de 2025
Opinión espontánea
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Respuesta de British Friendly Society

Hi Susana, thanks for taking the time to share your feedback. We'll pass your kind comments on to the claims team. Many thanks, British Friendly

Valorada con 5 estrellas sobre 5

Excellent service from everybody…

Excellent service from everybody concerned .

18 de marzo de 2025
Opinión espontánea
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Respuesta de British Friendly Society

Hello Richard, we're really pleased you're happy with the service. Thank you for leaving us a review.
Many thanks, British Friendly

Valorada con 5 estrellas sobre 5

5 stars

The claim process was easy and efficient. From being sent the claim form, to receiving confirmation of claim being accepted and first payment received was 2 weeks. Charlie was extremely helpful in keeping us informed of other potential benefits available and the process was stress free. Having previously read some negative reviews, we were concerned it would be a long, drawn out process and a negative outcome. Turned out to be the complete opposite. Would continue to recommend British Friendly.

14 de febrero de 2025
Opinión espontánea
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Respuesta de British Friendly Society

Good morning, thanks for taking the time to leave us a review. We're pleased to hear you found the process easy and efficient, and I'll be sure to pass your feedback on to Charlie. Many thanks, British Friendly

Valorada con 1 estrellas sobre 5

Disingenuous

One of the most disingenuous, dishonest companies I have ever dealt with. They sell "peace of mind" which is cruel considering the way they treat you in a pseudo-medical way if you try and claim. If you havnt sent them your medical history BEFORE they insure you: don't bother, because they will literally pour over it for anything they can use to suggest you were dishonest, or an underwriter (not a medical professional) decides could be related to your symptoms. Definitely go direct and never use a broker. Avoid.

12 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Waste of 6 years payments and time

Felt really supported by the company, happy I had this support in place for the 6 years i've been insured until I actually needed to make a very valid and sensitive claim. It has been 3 months and the back and forth is stressful. It feels like whackamole. No matter what evidence I provide they suddenly have a new reason why my claim has an issue. The most recent reason is that my payslips don't appear to have shown a loss. They do show over £1000 loss per month so to me, that is a huge loss. I handed my payslips to them 2 months ago so why is that issue only being raised now as an excuse. Why not tell me that ages ago? Nonsense

13 de enero de 2025
Opinión espontánea
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Respuesta de British Friendly Society

Good morning, thank you for leaving a review, we do take all feedback seriously. I can confirm we've received your complaint and this is now with our complaints team. Many thanks, British Friendly

Valorada con 5 estrellas sobre 5

The claim proses was made very ease and…

The claim proses was made very ease and striate forward. I have no complaints. well done.

30 de enero de 2025
Opinión espontánea
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Respuesta de British Friendly Society

Hi Adam, thanks for taking the time to leave us a 5* review. We're really pleased you found the process easy. Many thanks, British Friendly

Valorada con 5 estrellas sobre 5

I’ve been insured through British…

I’ve been insured through British friendly for many years , sadly I’ve had to claim due to 2 serious leg injuries at different times , they have always supported me in those tough times , I’m in the middle of a claim at the moment and once again , they have been great support to me , especially Mike Lister , he has been so helpful and very supportive and compassionate on every call we’ve had .

24 de enero de 2025
Opinión espontánea
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Respuesta de British Friendly Society

Hi Paul, thank you for leaving us your feedback, we're really pleased we are able to support you. I'll pass your kind comments on to Mike and the team. Many thanks, British Friendly

Valorada con 5 estrellas sobre 5

Great service from BBFS

BBFS provided a very professional, helpful and efficient service when my daughter suffered a broken neck and arm tendon injuries. Without the BBFS policy my daughter's business would have been struggling to survive in 2024.

22 de noviembre de 2024
Opinión espontánea
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Respuesta de British Friendly Society

Hello Paul, thanks for taking the time to leave us a review. We're really pleased we were able to support your daughter through her injuries. I'll pass your kind feedback on to our team.
Many thanks, British Friendly

Valorada con 1 estrellas sobre 5

Don't do it.

They will not pay out. They will find any way possible to not pay. Not worth a penny of your money.

13 de diciembre de 2024
Opinión espontánea
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Respuesta de British Friendly Society

Hi Amanda. Thanks for leaving your feedback, we'd like the opportunity to discuss this with you. If you could please e-mail complaints@britishfriendly.com, and include your full name, a member of our team will be in touch.
Many thanks, British Friendly

Valorada con 5 estrellas sobre 5

Great effort, fantastic service!

They made all the effort to get my claim paid and I felt supported all the way through my time in need.

7 de octubre de 2024
Opinión espontánea
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Respuesta de British Friendly Society

Hi Jarosław, we really appreciate you leaving us your feedback. I'm glad we were able to support you. Many thanks, British Friendly

Valorada con 5 estrellas sobre 5

I made a claim in Feb and was…

I made a claim in February and was successful, very prompt payments and a fantastic response to every question that I had asked, superb customer service and care for my predicament, thank you British friendly..

4 de diciembre de 2024
Opinión espontánea
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Respuesta de British Friendly Society

Hi Andy, we appreciate you taking the time to leave us your kind review. We're really pleased our team offered great customer service, and got your payment out promptly.
Many thanks, British Friendly

Valorada con 1 estrellas sobre 5

Do not recommend this British friendly…

Do not recommend this British friendly insurer company. They don’t want to pay what they provide with agreement.

1 de noviembre de 2024
Opinión espontánea
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Respuesta de British Friendly Society

Hi Tomasz, thanks for your feedback. I've spoken to our claims team who have advised that we are currently dealing with your claim. We do require evidence and are waiting for a report from your GP before we can progress this further. If you need any help in the meantime, please don't hesitate to get back in touch with the claims team who will be happy to help you. Many thanks, British Friendly

Valorada con 1 estrellas sobre 5

a bottomless well that doesn't give…

a bottomless well that doesn't give water when you get sick, be sure they will find your shortcomings to show you the middle finger to your claims. Avoid!!!!!!

1 de octubre de 2024
Opinión espontánea
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Respuesta de British Friendly Society

Hello Triss, thanks for leaving your comments. We'd welcome the opportunity to discuss your feedback with you. If you could please e-mail complaints@britishfriendly.com, and include your full name, a member of our team will be in touch to help.
Many thanks, British Friendly

Valorada con 1 estrellas sobre 5

avoid like lice

avoid like lice, you are a good customer to them as long as you pay your dues, as soon as you need the support you paid for then they release their hounds which aim to suppress your arguments. I do not recommend, avoid

1 de agosto de 2024
Opinión espontánea
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Respuesta de British Friendly Society

Hi Gerard. Thank you for leaving your feedback, we'd welcome the opportunity to discuss this with you. If you could please e-mail complaints@britishfriendly.com, and include your full name, a member of the team will be in touch.
Many thanks, British Friendly

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