British Friendly Society Opiniones 

Britishfriendly have saved my life .with out this insurance, I would not have known wot to do.

Helpful and friendly on the phone! Pleasure to deal with !

customer service advisor was very helpful

I have unfortunately not been able to work recently due to a medical issue which I believe will need an operation,
I have never had to take time off work in over 30 years so this has hit me hard,
However I remembered that I had income protection with British friendly and called them to see if I was covered,
I have to say they have been brilliant and so helpful and understanding I can't thank them enough,
Highly recommended them to others.

The staff who I was talking over the phone was very friendly and helpful. The explanation was clear,easy to understand . Thank you

British Friendly have been great. I needed to use them last year briefly and again this year for a more substantial period. The experience has been very easy and professional.
The claim itself was very straightforward and it has been great to be able to speak real people with ease.
I am currently waiting for my HGV entitlement to be reinstated by DVLA which has taken longer than I expected. They've now extended my claim 2 times after keeping them updated and sending any correspondence I have received from work or DVLA.
If you have a genuine claim and keep them up-to-date I highly recommend British Friendly.

Great service and advice from Paula on freezing my account temporarily. Thank you

I've found my dealings with this company to be helpful and professional and quick to respond to my query.

What is didn't like and wasn't informed of was the of days when I tuck out the policy was three working days not a week also I went Ltd,and got penalised for it,my policy went up with inflation,plus my amount paid to me,but because I went Ltd and I received dividends, they reduced the amount I was paid.i don't see what me receiving dividends has got to do with British friendly, I've been with this company for over fifteen yrs.and won't be carrying on with them.they ve got very expensive

Very quick and helpful customer service. Haven't claimed so can't give feedback on that.

Friendly and listened to my needs.

If u have doctors official approval all the evidence notes hospital letters It does not matter they do not pay out to the sick. On the other hand you have to be cleaver not sick to receive any sort of help from this company I was with them for 6 years.

Inefficient at all. No point using and also I wasn't respected as a black identified person which hurt me a lot.

Not a Halloween horror story. A real horror story. Highlighting unconscious bias towards women's issues.

I’ve been insured with British Friendly for several years and expected to receive fair support when I needed to claim. Unfortunately, my experience has been extremely drawn out and confusing.

Despite providing full medical evidence and GP confirmation to support my claim, I have still not received any income to date. The company continues to dispute the reason for my absence, despite my GP records clearly confirming that it relates to perimenopause and ADHD-related complications.

Although British Friendly previously confirmed that mental-health conditions are excluded from my policy, they keep interpreting my medical evidence through that lens instead of recognising the neurodiverse and hormonal causes I’ve explained. They keep trying to say "it's mental health, which we can't cover you for" when it is clearly hormonal and neurodiverse circumstances. Unconscious Biases based in sexism. The woman claims manager understood, the male reviewer can't see past "hormones can't do this, she must be mentally ill". Another incident where a woman is called "mentally ill" because her disabled body is getting older and no one can believe perimenopause can affect a person that way...now add late diagnosed ASD/Autism to the mix. Only late diagnosed because I'm a female, and studies for women in medical settings only began in 1996..

The case has now been escalated to their Chief Medical Officer, and my GP has stated he will not provide any further correspondence because of the repeated and unnecessary enquiries.

While some individual staff have been courteous, the process as a whole has been inconsistent, exhausting, and lacking understanding of complex medical situations.

The complaint process has been started, however it is not helping my current situation where I have no income despite unnecessary delays.

Do not use if you can. Go somewhere else.

Nie polecam nikomu,źle zostałem poinformowany i gdy chciałem skorzystać z opcji income protection to już zaczęły się problemy i oczywiście nic nie dostałem.Lepiej te pieniądze wkładać do skarpetki bo wtedy wiem że będę mógł z nich skorzystać

I am a customer for nearly 5 years and never ever claimed! One day felt back pain because I am a Dryliner but I didn’t take it seriously because I thought I am overloaded. Then took a break a went back to Bulgaria. During the flight became terrible pain and immediately went to doctor. Explain the pain and they send me to lower back scan. Diagnosed me with Sciatica ( herniated disc)and send me for bed rest with injections (Diprophos) and a lot of pills. More than month still on pain then second doctor- again injections and pills and bed rest. Then friend of mine reminded me you have income protection with British Friendly. I said ok gonna call them. With first advisor smooth nice conversation, but with claims manager- disaster!!! She been very rude, she told me I can’t speak and understood English- real reason - bad connection and my phone been corrupted ( to old) I told her can you send email with all information You need? Anyway- she asked too many questions with no sense and I have to prove that how with herniated disc I’m not able to work!!! Ridiculous!!! Before that I sent them both doctors conclusions ( translated)self assessment and bank statements for recent year! Still not enough. Only person who been suffering from herniated disc know about the feeling! You are useless, you can’t do nothing even drink less water because of toilet. Pain is terrible. And still with both doctors conclusions I have to prove that I am not able to work. Shame! They make me feel like a scammer or beggar for mercy. 5 years wasted money!!! Keep away from them! Maybe they have to change name to British Unfriendly! You think You are insured and when you got a case you have to provide evidence which you are not able to , nobody keeping records hourly! I’m gonna trow them in the cut and hopefully nobody in the future feels humiliated like me!

I joined in the 80's as some protection of wage if sick I only bought as many units as I could comfortably afford. When sick every little helped and now retired I find their service very good and clear as at my age Chalk & Slate would be preferred.
Excellent company.

I feel compelled to warn others about my devastating experience with British Friendly Insurance.

I paid premiums for over 6 years, believing I’d have support if I ever needed to claim. Unfortunately, when I filed a claim in April, I discovered otherwise.
• The initial call with a representative (Charlie) gave me little confidence, he sounded unsure and unsteady (later discovered why, he probably knew all along what their plan was)
• Over the following weeks, I provided every single piece of documentation requested. Each time I complied, they asked for something new.
• Many follow-up emails went unanswered for weeks.
• Now, 17 weeks later (yes, over 4 months), despite meeting all requirements, I hav e not received a single payment. Instead, they have suggested physiotherapy, which is neither relevant nor appropriate to what I had issues with. No income protection provided at all!

The result is that I’ve been left without income and in an extremely vulnerable position, despite years of loyalty and timely payments.
People should stay away from companies like this, they aren’t doing what you need them for.

Highly recommended. I was struck down with long term health issues and the claim process was very easy. Everyone I dealt with at British Friendly was excellent.
They are compassionate, sensitive and caring throughout so I could concentrate on my recovery without worrying about income.

Ive been with them over 3 years and they must have had nearly £4-5k

I put a claim as my wife had full hysterectomy and needed over 6 weeks full bed rest. British Friendly didnt want to pay out, arguing there is no proof she needs 35 hours of care a week!

If they paid the 6 weeksx£125 without quibble, they would have a customer for life.

Total rip off and avoid. There will be better companies out there. This company are just finding loopholes not to honour payments.