Burrenassetmanagement Opiniones 

10
•
TrustScore: 4 sobre 5

4,1

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4,1

Muy bueno

TrustScore: 4 sobre 5

10 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

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(10)

10 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service from Wasim

Excellent service from Wasim, He was extremely helpful, professional, and patient. I really appreciated his kindness and attention. I would highly recommend him. Thank you, Wasim — your help meant a lot. 🙏🙏

27 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Louise Pond is fantastic and always…

Louise Pond is fantastic and always helps me when I have a query.
She is the most professional and fair person I have spoken to at a company for a very long time which says alot about Louise.
She is always quick to respond and is great with communication. Louise always makes me feel heard and understood.
Thanks Louise !

2 de septiembre de 2026
Opinión espontánea
Logotipo de Burrenassetmanagement

Respuesta de Burrenassetmanagement

Copilot said:

Dear Zoe,

Thank you for taking the time to leave such wonderful feedback.

We are delighted to hear about your positive experience with Louise. Providing professional, fair, and responsive support is something we take great pride in, and it is fantastic to know that Louise has consistently made you feel heard, understood, and well supported.

Your kind words regarding her communication, professionalism, and commitment to helping our customers are greatly appreciated. We will be sure to pass your feedback on to Louise, who will be thrilled to receive such recognition.

Thank you again for sharing your experience.
Customer Experience Team

Valorada con 5 estrellas sobre 5

Excellent Service from Wasim

Wasim Milad has been an excellent property manager. He's approachable, genuinely listens to my feedback, and takes action quickly to resolve issues. He also provides timely updates, so I always know what's happening.
I had an issue that had been ongoing for around two years without being properly resolved. As soon as Wasim took on the role, he addressed it quickly and got it sorted. It's been a huge improvement, and I really appreciate his professionalism, responsiveness, and commitment to getting things done.

30 de julio de 2026
Opinión espontánea
Logotipo de Burrenassetmanagement

Respuesta de Burrenassetmanagement

Hi,

Thank you for taking the time to leave a review.

We're delighted to hear about your positive experience with Wasim.

We'll be sure to share your kind feedback with Wasim. Thank you for recognising the hard work and commitment to delivering a high standard of service.

Kind Regards,
Customer Experience Team

Valorada con 1 estrellas sobre 5

Slow to act and deal with matters

Need to be chased to get urgent matters sorted. A leak arose in a communal area behind a locked door. After being alerted and the leak “investigated” it took two follow up emails to chase for them to acknowledge the leak was still occurring and for an engineer to attend and fix the leak. I was then asked to leave a positive review for this assistance. The assistance that took repeated chasing. Great job team.

8 de julio de 2026
Opinión espontánea
Logotipo de Burrenassetmanagement

Respuesta de Burrenassetmanagement

Dear Daniel,

Thank you for your feedback.

While we appreciate your concerns, we would like to clarify that the matter you raised was resolved within 10 days of being reported. Based on this timeline, we do not feel your review accurately reflects the handling of the issue.

Our Property Managers and Directors reviewed the matter and believe appropriate action was taken promptly to reach a resolution.

We would be grateful if you could reconsider or amend your review to reflect the accurate timeframe.

Kind regards,
Customer Experience Team

Valorada con 5 estrellas sobre 5

Wasim Milad who manages our estate…

Wasim Milad who manages our estate provided prompt response and quick action to building maintenance issue at my property. Good communications and quick action to find solution.

24 de junio de 2026
Opinión espontánea
Logotipo de Burrenassetmanagement

Respuesta de Burrenassetmanagement

Dear Didi,

Thank you for your positive feedback.

We're delighted to hear that Wasim provided a prompt response and took quick action to resolve the maintenance issue at your property.

Delivering clear communication and finding effective solutions for our residents is something we strive for, so it's wonderful to know that Wasim's efforts made a positive difference.

Kind Regards,
Customer Experience Team

Valorada con 5 estrellas sobre 5

Excellent service from Wasim

Wasim recently took over the estate manager role for our development. Based on my previous experience with several other managers I had little hopes this time as well but Wasim proved to be much better than his previous colleagues. He has always been responsive to my emails, calls. Wasim is quick to action any issues or requests submitted to him and so far I am really happy with his services.

29 de junio de 2026
Opinión espontánea
Logotipo de Burrenassetmanagement

Respuesta de Burrenassetmanagement

Hi there,

Thank you for taking the time to share your experience.

We’re delighted to hear such positive feedback about Wasim and the service he has provided since taking on the estate manager role.

It’s especially encouraging to know that he has exceeded your expectations, particularly given your previous experiences.

Kind Regards,
Customer Experience Team

Valorada con 5 estrellas sobre 5

Committed to helping us, Louise @ Remus

Louise at Remus has been fantastic since Remus took over managing our development. She's always replied to emails, helped as much as possible where she can and given extremely useful information when querying certain things around the development.

Since moving in and dealing with a previous property management company, I thought there was no hope and we'd be better off on our own, but Remus and Louise specifically changed that opinion and I hope other residents can see the hard work she puts in.

Thank you, Louise.

26 de junio de 2026
Opinión espontánea
Logotipo de Burrenassetmanagement

Respuesta de Burrenassetmanagement

Hi Tom,

Thank you very much for your thoughtful and detailed feedback.

We’re thrilled to hear about your positive experience with Louise since Remus took over management of your development.

It’s particularly rewarding to know that her responsiveness, willingness to help, and clear, informative communication have made such a difference.

Kind Regards,
Customer Experience Team

Valorada con 5 estrellas sobre 5

The 5 stars is for Fatima Salih

The 5 stars is for Fatima Salih, not Burren / crabtree management itself, as i have some negatives that i’d rather not go into. Fatima to be fair has always responded to my emails in a supportive manor and has always advised well. She responds to my emails in a timely fashion and always has dealt with any issues i raised promptly.

1 de abril de 2026
Opinión espontánea
Logotipo de Burrenassetmanagement

Respuesta de Burrenassetmanagement

Dear Customer,

Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.

It is always encouraging to receive positive feedback and recognition so thanks again for this! We are so pleased to hear the service Fatima was able to provide and I will make sure to share this with her.

Please email us at trustpilot@fexcopropertyservices.co.uk if there are any further issues, we would be more than happy to assist.

Kind regards,
Lucy
Marketing & Communities

Valorada con 5 estrellas sobre 5

I have all the praise for Sarah and…

I have all the praise for Sarah and sujata who work here as they were quick to help out and always assist in issues . Best of luck guys and grateful

1 de abril de 2026
Opinión espontánea
Logotipo de Burrenassetmanagement

Respuesta de Burrenassetmanagement

Dear Hagen,

Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.

It is always encouraging to receive positive feedback and recognition so thanks again for this! We are so pleased to hear the service Sarah was able to provide and I will make sure to share this with her.

Kind regards,
Lucy
Marketing & Communities

Valorada con 5 estrellas sobre 5

Thank you Sarah Atkinson!

Thank you Sarah Atkinson!

I had a major issue that I needed urgent assistance. I was given Sarah's contact detail in hopes for someone to help me - and I don't even know where to start thanking Sarah for how well and quickly she helped me.

Within an hour I had a reply to my problem, and options for solutions for it. I have to say I was so relieved beyond anything with the reply I got.

Not only that - I have been dropping email after email to Sarah in the next couple of days to make sure things are getting resolved, and with no hesitation things kept progressing forward without delay.

As my issue was something that depended on my livelihood - Sarah really understood the importance of the matter and didn't even delay the solution to my problem.

I really can't thank her enough for the help, support, and her ability to problem solve quickly. Thank you very much! I really appreciate it.

28 de febrero de 2026
Opinión espontánea
Logotipo de Burrenassetmanagement

Respuesta de Burrenassetmanagement

Dear AL,

Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.

It is always encouraging to receive positive feedback and recognition so thanks again for this! We are so pleased to hear the service Sarah was able to provide and I will make sure to share this with her.

Kind regards,
Lucy
Marketing & Communities

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