Burts Online Ltd Opiniones 

1456
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Amazing value. I saved £££s from buying here and then just sourced a local fitter. I was quoted £1000 for this or similar with underlay and fitting and by sourcing it here and with a decent underl... Ver más

Valorada con 5 estrellas sobre 5

Great product for the price. Minor faults are that when I looked online it seemed to be in stock with 2-3 day delivery. When I received no delivery emails I questioned it and was told I had to wai... Ver más

Valorada con 5 estrellas sobre 5

Prompt dispatch of well packaged carpet remnant. Friendly, helpful courier who delivered inside the front door . Excellent quality carpet, easy to lay and looks great in the refurbished room. 3rd Burt... Ver más

Valorada con 5 estrellas sobre 5

Excellant service. Beautiful carpet. Fast delivery. Absolutely no hassle. So refreshing to speak to a human on the telephone who rang me (rather than the other way around! To arrange a convenient del... Ver más

Información sobre la empresa

  1. Tienda de alfombras
  2. también en la categoría
  3. Mayorista de alfombras
  4. Tienda de linóleo
  5. Tienda de pisos
  6. Tienda para la reforma del hogar

Escrito por la empresa

Burts Online offer a fantastic selection of carpets, vinyl, artificial grass and commercial flooring solutions. Our prices are competitive and our free sample service helps you to choose by sending up to 4 samples straight to your home! Get in touch! Our customer service team love to help and will assist you with any queries that you may have.

Burts Online Ltd

Escrito por la empresa

Customer service is our focus!
Our focus is making sure that our customers feel looked after by providing a great customer experience and excellent service.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 57% de las opiniones negativas

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4,6

Todas las opiniones

(1456)

159 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Service and Value

Firstly, the carpet I wanted was an incredible price compared to local carpet shops.
Secondly, they had a 10% promotion so I saved even more!
Thirdly, I ordered on a Thursday, was notified the following Tuesday that the carpet had arrived in stock and given a tracking number for delivery on Wednesday. So from order to delivery in a week!

Will definitely use again.

6 de agosto de 2026
Valorada con 5 estrellas sobre 5

Great company

The website is user-friendly and I was able to find exactly what I wanted very quickly. Ordering was straightforward and confirmation was instant. I placed the order at the weekend and received it on Tuesday. My fitters came the following Tuesday and my new flooring looks great. Thank you Burts Online - two very happy customers.

27 de julio de 2026
Valorada con 5 estrellas sobre 5

Excellent quality carpet…

Prompt dispatch of well packaged carpet remnant. Friendly, helpful courier who delivered inside the front door . Excellent quality carpet, easy to lay and looks great in the refurbished room. 3rd Burts purchase and will certainly buy again.

24 de julio de 2026
Valorada con 5 estrellas sobre 5

Great Service at Best Prices

Excellent, swift service, from ordering samples to my chosen carpet, underlay and accessories arriving. Communication from the team at Burts was great throughout the process and I would certainly use Burts again.

27 de julio de 2026
Valorada con 3 estrellas sobre 5

Haven't got the carpet yet

Haven't got the carpet yet ordered on the 22nd of July now won't be here till the 10th of August at the earliest. Was told it would be here Monday so I removed the old carpets and underlay and the wife took a the day off work for the delivery fo nothing . Totally appalled by the whole experience. The carpet has finally arrived and has been fitted it looks great and seems to be of good quality so am increasing the stars accordingly.

23 de julio de 2026
Valorada con 4 estrellas sobre 5

Good Value

Done really well on the whole but did not answer my last e mail otherwise it would have bee a 5

1 de julio de 2026
Valorada con 2 estrellas sobre 5

Carpet delivered 1 day late

Carpet delivered 1 day late. No communication to let me know why late delivery and again no communication of driver. Carpet just turned up. Driver said he had wrong number. I had told berts the correct number to use. The telephone number was passed to berts the day before delivery was started. I was told carpet was being delivered on the 7th. It arrived on 8th.

2 de julio de 2026
Logotipo de Burts Online Ltd

Respuesta de Burts Online Ltd

Thanks Colin, our delivery service tends to be 1-3 working days as advertised. You received your order on 2nd working day, unfortunately Burts was let down on the communication side by the 3rd party courier we hired to deliver your order. We passed on your new number as the number provided originally wasn't correct, unfortunately our couriers found it difficult to change a number once delivery is already in process.

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