Burts Online Ltd Opiniones 

1457
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great service from Burts team. Helped me immensely. As I’m not very tech minded , helped with navigating order online. Got a great carpet at great price ,and was delivered within 2 days. Very pleased.... Ver más

Valorada con 5 estrellas sobre 5

Amazing value. I saved £££s from buying here and then just sourced a local fitter. I was quoted £1000 for this or similar with underlay and fitting and by sourcing it here and with a decent underl... Ver más

Valorada con 5 estrellas sobre 5

Great product for the price. Minor faults are that when I looked online it seemed to be in stock with 2-3 day delivery. When I received no delivery emails I questioned it and was told I had to wai... Ver más

Valorada con 5 estrellas sobre 5

Prompt dispatch of well packaged carpet remnant. Friendly, helpful courier who delivered inside the front door . Excellent quality carpet, easy to lay and looks great in the refurbished room. 3rd Burt... Ver más

Información sobre la empresa

  1. Tienda de alfombras
  2. también en la categoría
  3. Mayorista de alfombras
  4. Tienda de linóleo
  5. Tienda de pisos
  6. Tienda para la reforma del hogar

Escrito por la empresa

Burts Online offer a fantastic selection of carpets, vinyl, artificial grass and commercial flooring solutions. Our prices are competitive and our free sample service helps you to choose by sending up to 4 samples straight to your home! Get in touch! Our customer service team love to help and will assist you with any queries that you may have.

Burts Online Ltd

Escrito por la empresa

Customer service is our focus!
Our focus is making sure that our customers feel looked after by providing a great customer experience and excellent service.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1457)

160 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

The carpet I recievied was not what I…

The carpet I recievied was not what I ordered it should have been centurion invictus silkworm it was only half the thickness it should have been the customer has not noticed she has had invictus Orion whitch is a cheaper carpet off another supplier what is twice as thick

17 de febrero de 2026
Logotipo de Burts Online Ltd

Respuesta de Burts Online Ltd

Thank you for leaving your review.

The carpet you received was indeed the one ordered, and Centurion Invictus and Orion have different colour ranges, so they would look quite different. We haven't received prior complaints about this situation from yourself.

Could you please double-check if the previous carpet was correct? Some of your comments are a bit unclear, and we want to ensure we address your concerns accurately. We’re here to help clarify any issues and assist further if needed.

Valorada con 5 estrellas sobre 5

Excellent

Quality carpet remnant at an excellent price. Super service delivered next day. Overall very satisfied and would use again. Highly Recommended.

17 de febrero de 2026
Logotipo de Burts Online Ltd

Respuesta de Burts Online Ltd

Thank you Gary and we are very glad you had a very satisfied experience with us.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service , carpet arrived much sooner than expected. Would recommend.

16 de febrero de 2026
Logotipo de Burts Online Ltd

Respuesta de Burts Online Ltd

Thank you so much for leaving us a positive review.

Valorada con 5 estrellas sobre 5

Great company easy to deal with and…

Great company easy to deal with and great communications all the way through the Journey. Phil was so Helpful and accommodating all the way through. We will be using Burts as our new supplier going forwards

6 de febrero de 2026
Logotipo de Burts Online Ltd

Respuesta de Burts Online Ltd

Thank you very much Bimal, I have passed on your kind comments to Phil and we look forward to assisting you in the future.

Valorada con 2 estrellas sobre 5

I wrote to you to collect it

I wrote to you to collect it. I selected the width for a reason, you sent something way too big and you replied that I should be happy because I was getting extra carpet!

It’s too damn big!

5 de febrero de 2026
Logotipo de Burts Online Ltd

Respuesta de Burts Online Ltd

We never insisted you should be 'happy' with having extra carpet. You asked why the remnant was slightly bigger, we let you know we had to send another piece of the the same carpet which was 40cm bigger than the one you ordered. We assumed it would not be an issue as carpets are generally cut into place. We apologize for the inconvenience this has caused

Valorada con 5 estrellas sobre 5

Good service

I needed a bigger length of carpet than I could order online, so I contacted Burts and they were very helpful in arranging everything I needed, and delivering on a week that suited me.

15 de enero de 2026
Valorada con 4 estrellas sobre 5

Good value

The process for ordering the carpets was simple, I did call in for advise as I was trying to understand I could pay for a whole remnant and could they cut it in half for me for an extra fee so I would have two halves but was told it's an online company and that's it. You take or leave what's on the site...Samples took a week to arrive hence 4 instead of 5 stars. The delivery driver was brilliant, he worked directly for Burts (as I'm in the area) and was very pleasant.

5 de febrero de 2026
Valorada con 4 estrellas sobre 5

Gorgeous carpet…

The only reason that I gave this carpet 4 stars instead of 5 is that it has a cut running down one of the edges. It hasn't gone through to the backing. But it is definitely there. That being said, I am really pleased with the quality, colour and pile. For the size of the room it was an absolute bargain. I have another 3 rooms to carpet and I will definitely be buying from Burts again!

26 de enero de 2026
Valorada con 5 estrellas sobre 5

Excellent price for a quality carpet-…

Excellent price for a quality carpet- 50% off with very transparent and reasonable delivery costs. My query was dealt with immediately and the staff member I spoke with was courteous and pleasant, kindly calling back to confirm when the payment had gone through. I ordered it in the afternoon and delivery was the following morning- the carpet was well packed and has survived a week outside in a Yorkshire winter while I’ve been waiting for the carpet fitter. Thanks!

27 de enero de 2026
Valorada con 4 estrellas sobre 5

Great value

Delivery had to be rescheduled to a day we weren’t in but Burts tried to sort . Other that amazing quick service and value for money,

20 de enero de 2026
Valorada con 5 estrellas sobre 5

Burts stocked the carpet I wanted at…

Burts stocked the carpet I wanted at the best price. They offered quick communication when I had questions about the delivery, and the driver from DX was so friendly. Thanks so much! Can't wait to have the carpet fitted.

26 de enero de 2026
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Respuesta de Burts Online Ltd

Thank you very much for leaving us a five star review! Its much appreciated and we hope you enjoy your new carpet!

Valorada con 5 estrellas sobre 5

Being delivered on time good price

Being delivered on time good price. The only thing is really not knowing the true colour online but for the price can’t complain

23 de enero de 2026
Logotipo de Burts Online Ltd

Respuesta de Burts Online Ltd

Thanks Alan for taking the time to leave a review and appreciate the feedback.

Valorada con 1 estrellas sobre 5

Driver never answered his phone when…

Driver never answered his phone when rang back twice . And carpet was cut on an angle so didn’t fit the room properly.

22 de enero de 2026
Logotipo de Burts Online Ltd

Respuesta de Burts Online Ltd

Hi Steve, Thanks for leaving us a review. The delivery driver is not one of ours as we use a third-party courier and if he did not answer after you missed his original call, then we can only assume he was too busy. Regarding the angled cut, the carpets are cut on a machine which leaves little chance of an angled cut but acknowledge mistakes can happen and if this is the case then we sincerely apologise, If you contacted us with picture evidence then we would happily rectify the situation for you.

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