I was seriously worried about the qualification of the person who came out, he didn't seem to be able to diagnose the problem. Repair started 28 September but not completed till 14 October. When he go... Ver más
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Consulta las opiniones de los clientes
The engineer was punctual, helpful and friendly. He also had the experience to do the job. He had to leave the job to obtain a part, which I was pleased about as I wanted the job doing today, so he we... Ver más
This was the first time that I needed to call on Care Club under the subscription scheme, and every stage was carried out as I would have hoped. Booking a plumber was easy and everyone with whom I dea... Ver más
Arrived on time from Derby and did a brilliant job servicing my boiler and getting it working Rob was very respectful and friendly. Thankyou
Información sobre la empresa
Escrito por la empresa
When you choose Care Club, you choose peace of mind. We believe all households deserve local, responsive and quality service at affordable price. Our professional, highly-skilled engineers are just a phone call away, and our team is focused on delivering a premium experience 365 days a year.
Información de contacto
Trigate, 210-222 Hagley Road West, Oldbury, B68 0NP, Birmingham, Reino Unido
- 0333 2412490
- reachout@careclub.co.uk
- careclub.co.uk
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efficient approach
efficient approach by engineer who was caring, helpful and valued the customer
Very thorough service
Prompt arrival; a very keen young engineer that provided an extremely thorough boiler service. please send him again next time.
Good experience and quick response
Good experience and quick response
Easy to make appointment at a…
Easy to make appointment at a convenient time.
Advance notice of exact time within allocated time slot. A friendly , efficient and courteous engineer. Tidy worker, job completed in a timely fashion. Thank you
Excellent service throughout
Excellent service throughout. The initial phone call was handled very well, with a timely appointment scheduled the next day with a sensible time slot. At the appointed time, Bill, the electrician, was superb. It was one of the best service experience in a long while.
Sharp practice and intimidation
This company only sends you one email before automatically renewing your policy which ties you to a contract for 1 year. They don't send any reminders or other notifications that the price is increasing. They do not respond to your emails, chatbot messages or letters you send them but are very quick to send you threatening letters and texts. I do not recommend them at all. They're all about getting your money.
Small job made difficult as I had bought the wrong sized seat.
Although I had bought the wrong toilet seat, so it wouldn't fit without moving the toilet.
Joseph was quite prepared to go and buy a new seat that would fit my toilet, and proceeded to fit it in place so effortlessly.
thank you so very much
Brilliant service
Brilliant service. Engineers are highly knowledgeable.
Plumbing team you can count on
We had a partially blocked drain, as well as crack pipe.
The Care Team always show up when scheduled - are friendly, helpful, knowledgeable and honest. It is so nice to have a plumber option you know you can count on! That includes both the field team and the admin support team.
Great service
Great service. Efficient, friendly and sorted out my issues. It’s good that you are given notice when the engineer has finished his last job and is heading to your house b
Friendly chap did my boiler service
Friendly chap did my boiler service
This was easy to book on my policy
I would highly recommend the care club. They have helped me out more than once 😊
Very efficient polite plumber
Very efficient polite plumber
Job done everything left tidy would recommend this company. Thank you Ethan
Care Club / Rightio - new boiler & power flush
Care Club / Rightio company have been a pleasure to deal with. Zaheer has kept me informed and updated throughout the process. Super informative and helpful, always calling at times agreed, following up with emails where requested, he couldn't have been more helpful. Shahid the Engineer; and his apprentice, who came to the property were equally as polite and efficient, competing the work in one day by working well into the evening. Highly experienced, kept me informed throughout the day, no mess or inconvenience, a really positive experience. Highly recommend!!
The plumber was excellent and solved…
The plumber was excellent and solved our leak on the day and arrived promptly.
The only negative was the time waiting on phone to report leak... maybe a few more call handlers would help speed this up?
Problem fix and very efficient service…
Problem fix and very efficient service provided.
Kitchen tap replaced
As my kitchen tap wasn’t repairable, Martin replaced it and that stopped the leak.
Contact with service very easy
Contact with service very easy. Representative pleasant and efficient. Service expedited and completed within two days as parts had to be ordered. Plumber efficient and caring. Happy with all aspects
Engineer arrived on time
Engineer arrived on time. He was very polite and professional throughout
The engineer was polite and efficient
I would have given a 5 star review if I…
I would have given a 5 star review if I had been able to get through to the service by phone quicker. I had left messages, sent a communication and had phoned all morning to no avail. Once I did get though the service was fantastic, I had a serious leak with my stopcock which was causing some anxiety. The Care Club organised a plumber who was at my property within an hour, identified the problem and was able to fix it. The plumber was very professional kept me up to date with what he was doing to resolve my issue. I would definately recommend the care club service
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