Care Club Opiniones 

And on it goes........

Tuesday 24th March
I received a call from you saying that the engineer could come out that day with the parts to fix the sink. I was out that day and said Wednesday or Thursday would be better. The person I was speaking to said she would call me back later that day to confirm. Nobody called back.

Wednesday 25th March
You called me to say that the engineer (Scott) would be coming round on 31st March between 2.30 - 5 (nearly a week later)

Tuesday 31st March
I had by now enrolled on a course and had to leave early missing an important test which I had to rearrange at a later date. I was home by 13.30 in plenty of time in case Scott came at the earliest time. I waited until 5pm. He didn't come round.
I called you and she explained that he was having difficulty getting the parts.
By now, I'm banging my head against the proverbial brick wall. I got a call on the 24th saying he could come out that day. I suggest you invest in a better communications system between your head office and engineers because between the lot of you, no one seems to know what is going on..
I asked when he would be coming round. She said she will have to check with Scott and continued to tell me that she's working until 7pm and would update me before then. She didn't call back. More waiting around.

Wednesday 1st APRIL
I phoned customer service and was told you are sorting this and it will not be ignored. I was informed that he would call be back before 7pm with an update. He didn't call back.....Why should I be surprised?

Thursday 2nd April
Customer service phoned me to say that the parts to fix the sink can't be found (I thought he had them on the 24th?) And that I would need to replace the sink which I would probably have to pay for myself. There must be tens of thousands of Belfast sinks out there and it's impossible to find the waste pipes for all of them? Wow.
This actually threw me and I told him to call me back later as I had some thinking to do.
If these parts are so difficult to find, why did 2 "reputable" experienced plumbers think that I could find these parts and fix it myself.

I decided to go to my nearest plumbing suppliers, a 4-mile round trip on foot as I had no car that day. I didn't have the parts to show them as Liam had taken them so I measured everything and drew it. I explained the situation to the guy in the shop and said that you probably won't have this as these parts are very difficult to find. He went into the back and placed the parts in front of me. I was in the shop 3 minutes. I got home and fixed it myself. Cost of parts £10.80

I phoned you later that day and spoke to a different person. He obviously had to catch up on the issue. I asked if the only option was to replace the sink and he said yes it looks that way. I then told him that I had fixed it myself earlier. He said ok and asked whether I still wanted to order a new sink....Oh my god!

Due to this shocking service, I asked for a refund of my subscription fees and refund for loss of earnings. I also had to pay for the parts that were supposedly included in the package. They have informed me that I will receive nothing. I also need to repair my kitchen floor.

I cancelled my direct debit in March and since then have recieved letters and emails threatening to take me to court if I don't pay the last 2 months of the yearly contract. I phoned them today about this and they have "very kindly" written this off.

Use this company at your peril

Shocking service and being fobbed off and ignored from the start. Here is my experience with Care Club and Rightio.
Thursday 19th Feb
Logged job online. No message back saying that you had received the request and nothing showing on my account so I submitted the request again online.

Friday 20th Feb
Checked my account and still no indication or correspondence from yourselves that you had received or actioned the job so I had to phone to see if you had received it. The job was then actioned.

Thursday 26th Feb
Engineer visits (Liam). Tightens a nut to fix a minor leak but says he doesn't have the parts to repair the main problem, the pipes connected to the belfast sink.
He tells me that it would be cheaper and quicker for me to get the parts myself and fix it myself. I said I thought parts were included in the policy and he said they weren't. I hadn't read the policy for a while so took him at his word as....so I thought....he should know. I said I would do that as I needed the use of the sink quickly. He held the pipes in position and took a photo and closed the job as repaired.

Saturday 28th Feb
I check the policy and see that parts are included and covered in the policy.

Monday 2nd March
I called you to have the policy details confirmed and it was agreed that parts are covered. I explained what had previously happened. The person I spoke to said Liam would be back with the parts.

Tuesday 3rd March
Liam returns just after 5pm. He asks what's wrong now. He had no idea that he had come back for the same problem and he didn't have the parts to fix it. He said that he had been pulled off an unfinished job in Skipton fixing a toilet. He was complaining that he would have to buy the parts himself as parts normally had to be ordered and checked local plumbing suppliers that were still open. He said the nearest was 6 miles away and he would have to drive in rush hour traffic. He then told me that after this, he would have to return to Skipton to finish that job. He was consistently complaining about the hours he had to work. I suppose I felt a bit sorry for him and agreed to wait until he ordered the parts thinking it would take a few days. He left. Sink not fixed. He took the parts that needed replacing with him.

Thursday 5th March
I phoned your office for an update and was told that Liam would be ordering the the parts the next day. Why weren't they ordered on Wednesday?

Friday 6th March
When Liam was looking at the waste pipes, he disconnected everything. As my 2 sons and I are not plumbers, we don't know what is connected to what. My son puts in a load of washing and left it to go. Liam had left the bottom part of the pipe disconnected. We then found out that the washing machine waste was connected to the sink waste pipe and because the bottom part hadn't been put back on, my kitchen was flooded ruining part of my laminate flooring. I connected this back up so that we could continue to use the washing machine and dishwasher.

Monday 9th March
I phoned for an update. The person said that they would have to contact Liam to ask. They said they would call me back later that day to let me know. Nobody called me back.

Friday 13th March
After waiting 3 days for a reply, I called again. Please see above as to what happened next. Nobody called me back even though I said nobody called me back last time. I hope you realise how frustrating this is.

Saturday 14th March
I was contacted by you to inform me that Liam had left the company and that another engineer would have to come out to assess the issue again......back to square 1. 4 days short of a month of contacting you about the job. This visit was arranged for Monday 16th between 08.00 - 12.20.
I am currently on Universal Credit and do ad hoc work on a zero-hour contract basis and need to do all the work I can get. I was contacted by a company I work for on Sunday to work on Monday to cover sickness. I turned this down as the engineer was coming and I desperately wanted my sink fixed.

Monday 16th March
Waited in for engineer to arrive. Waited until 1pm. He didn't show. I called to see what was happening. I was told that he wasn't available that day. Why was I not contacted about this? He must have known that morning that he wouldn't be coming out to me that day. Utterly shocking customer service.
Now I hope you can imagine how I was feeling about this whole issue by now. Nearly a month since I contacted you, First engineer unable to fix it, ignored by people who said they would call me back, waiting in while no one was coming, turning down work in order to wait in. I'll leave it to your imagination as to the expletives I was using at this time.

Tuesday 17th March
2 engineers come round and assessed the problem. Again, they said it would be cheaper and quicker to fix it myself...here we go again. I explained the care package to him. He said he would have to order the parts. Deja vu.. They left.

see pt 2 no space left

Phoned this morning regarding my lights tripping , electrician was here within a few hours , took him about 20 mins to fix the problem , keeping me informed all throughout ,I can’t recommend this company enough as I’ve had a few call out this year and never had a problem , well done care club

The plunber who came corrected the problem quickly snd efficiently, if very brusquely

Issue resolved quickly. Have used services of Care Club several times - not disappointed to date.

Plumber came same day, within a few hours of my calling Care Club, did a good and prompt job, explaining everything. So very satisfied.

The service provided is excellent. The engineer arrived on time and quickly and expertly completed the job. The engineer was very professional.

The guy sorry that came to fix the tap was very good at his job. He did a great job and took his time to do it right.
I would recommend him as a exceptional good plumber

The plumber was very professional and helpful. Explained the problem and his solution. However I waited 5 hours on one day for a no show, the second day appointment between 8-12, another no show. Eventually arrived at 13:00. The job sheets and invoices are very short on information as well. Amounts charged are also very high.

Great plumber! He spent ages replacing the silicone on my shower tray and was very careful to make sure it wasn’t leaking any more. 🥰🥰😪

The engineers visit was booked easily and very promptly, Mike kept us informed of his arrival and was on time. Clearly a very quiet efficient gentleman, did the job in good time and was polite and apologetic at the end because he had missed a bit of water to clean up. First impressions of Care Club are extremely favourable. Glad we joined them.

Very professional and completed the work to sort the leak. Highly recommended

The engineer who came and carried out the work was very good explained every step of the work he was doing in terms the every day man could understand.
He explained what and how various stages of our
problems had manifested over the years of use.
Such a good example of true honest professional trades man.

Excellent Plumber.Polite and clean.He explained about the job and was curteous.

the engineer was very good exvlined the proplen and made good

Abdullah was excellent. Very efficient repair. Explained everything carefully and was very polite.

Arrived punctually sorted our boiler problem immediately was very polite and explained what the problem was.

It took a long, long time to get through, but when my call was answered, the matter was resolved quickly with a plumber arriving in less than an hour. Brilliant service from the plumber.

Always a quick response, when we have needed them they have always been there by the next day, their engineers always tell us what the problem is and is usually fixed the same day.

Very good 5star helpful on time and always there repairs are amazing. Nice and helpful staff.would recommend to any one who are looking for a plumber