CareLineLive Opiniones 169

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Must have for care agencies. Excellent technical support and all information held under one App. Not only will It support management but also staff. The EMar will prompt to ensure that all medication... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From start to finish. All interactions with every member of staff has been friendly, professional and at times very patient with our lack of computer skills and know how. The training is a must and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We use careline live with our rostering system. It is a good database which helps in the day to day management. Sarah has particularly been helpful in supporting our team if we need any help or clarif... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have recently moved over to Careline Live from a previous provider and the transition has been simple. The whole system has been a revelation in terms of ease of use for the office, carer's and cl... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de software

Escrito por la empresa

CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the United Kingdom and Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family. Subscription includes CQC and CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty. Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025.


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4,7

Excelente

TrustScore: 4.5 sobre 5

169 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Care Line Live Webinars

It was great to see Marie and Merina from Care line live host a webinar for marketing, as a new manager I wanted to add more notches on to my belt and found that there was a lot of things I did not consider and may not have known without further training. Great delivery and explanation as well as seeing first hand websites which related to home care. Responsive to all questions and supportive. I have been on a couple of webinars with Care Line Live now and I enjoy them as well as them being beneficial and appropriate.

22 de mayo de 2025
Opinión espontánea
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Respuesta de CareLineLive

Thanks for your great review! Josh

Valorada con 5 estrellas sobre 5

Full Refund with no quibble!!!

Even when proved unsuitable due to my locations having poor connection, they gave a full refund of all monies paid, even though I had been connected to their services for around 4 months. You can be 100% confident with this company

13 de mayo de 2025
Opinión espontánea
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Respuesta de CareLineLive

Hi, Thanks for your review however we do not recognise you as a customer, we suspect this is for another business with a similar name. Josh

Valorada con 2 estrellas sobre 5

Epileptic app performance

We have lately started to have problems with the app that are never resolved. Previously when we call the support team they ask what the problem is and get it resolved there and then. In the last few weeks we have been having problems with login in, sync issues, hanging system. when you log a report you are asked to send evidence and that seem to be the end of it. I have problems logged weeks ago with no solution and no feedback. The new problem is a very serious one affecting almost all the 30plus care workers, it was previously selected few now it cuts accross. The company need to wake up and address this issue. the support team seem helpless this time.

10 de mayo de 2025
Opinión espontánea
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Respuesta de CareLineLive

Thank you for taking your time to write a review Chinedum, we really appreciate your feedback.

I can completely understand your frustrations, and I want to assure you that we are working on the issues. Unfortunately though if the issues relate to the application, whilst we may be able to fix them correctly, they then have to go through a release process as part of Apple and Google’s relevant App Store, this can often take days before a release ends up with your carers, for that whilst I am sympathetic, we are unable to speed up that process.

I can also understand your frustrations around requiring evidence of bugs, but as I’m sure you can understand we need as much information to fix problems as quickly as possible.

I will ensure that first thing Monday, a member of my team reaches out to you. Josh

Valorada con 5 estrellas sobre 5

Great customer support

Had the pleasure of speaking with Jay to assist me with some queries regarding CLL. He was extremely helpful and took his time to explain everything so I could understand. Issue was resolved immediately. Thank you!

9 de mayo de 2025
Opinión espontánea
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Respuesta de CareLineLive

Thanks for your great review Mollie! Josh

Valorada con 5 estrellas sobre 5

Quick response

I'm always impressed with the quick response from the Support Team - I'm learning also that's it's always ok to ask about any issue or query.

11 de abril de 2025
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Respuesta de CareLineLive

Thanks for your great review Magali!

Josh

Valorada con 5 estrellas sobre 5

Joined a webinar around Google…

Joined a webinar around Google marketing. As a new business I have found this really helpful and it has given me some great ideas.

3 de abril de 2025
Opinión espontánea
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Respuesta de CareLineLive

Thanks for your great review Tara!

Valorada con 5 estrellas sobre 5

Registered Manager

The App provides a single platform with all the functions you need to run a homecare provider business. GP connect feature is a great tool that has made my work so easy.
The company provides timely customer and technical support.

2 de abril de 2025
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Respuesta de CareLineLive

Thanks for your great review Ronald! Josh

Valorada con 5 estrellas sobre 5

Lots of different features

Lots of different features. Staff are helpful when we need any guidance.

17 de marzo de 2025
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Respuesta de CareLineLive

Thanks for your great review Anza! Josh

Valorada con 5 estrellas sobre 5

The team at Careline is brilliant

The team at Careline is brilliant! Every time I’ve spoken with Coleen or Donovan, they have been incredibly supportive and always ready to help.

7 de marzo de 2025
Opinión espontánea
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Respuesta de CareLineLive

Thanks for your great review! Josh

Valorada con 5 estrellas sobre 5

Careline Live

Careline Live have been fantastic, the on-going support and after care have been invaluable. Careline Live has helped streamline tasks and assisted with providing a more efficient service. Thank you.

6 de marzo de 2025
Opinión espontánea
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Respuesta de CareLineLive

Thanks for your great review! Josh

Valorada con 5 estrellas sobre 5

Colleen was fantastic at explaining the…

Colleen was fantastic at explaining the issues and really helped me to get it sorted fast.

As I have worked for another company were i was using Carte Line Live which is a great system...I have now opened my own and currently using the same system due to the expert help team

3 de marzo de 2025
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Respuesta de CareLineLive

Thanks for your great review Kam! :) Josh

Valorada con 5 estrellas sobre 5

Terrific!

Really quick responses when you need help and an overall great company!

28 de febrero de 2025
Opinión espontánea
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Respuesta de CareLineLive

Thanks for your great review! Josh

Valorada con 5 estrellas sobre 5

Careline team

Careline live team is very helpful and do try reslove the queries within a few hours of raising ticket. Colleen was the personal assigned for my problem and she was very patient and helpful. She provided step by step process to solve my issue and also dis check in after to see if it has been resolved.

28 de febrero de 2025
Opinión espontánea
Logotipo de CareLineLive

Respuesta de CareLineLive

Thanks for your fantastic review. We love working with you! Josh

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