CHENIN CHENINOpiniones 

I had a very unfortunate experience with Chenin Chenin which is a pity as the store stocks great wines.

A delivery was left in the building next door to mine as no one was home at the time of delivery. I was told it was number 23, and in the hallway. I went to this building, was asked to be let in, looking around and did not find the parcel in the hallway. I spoke to residents of the building who knew nothing about this.

The next day, David from Chenin Chenin called me an I can only say I was floored by the absolutely horrendous experience this call was. After explaining the steps I had already taken to try track the parcel down, David essentially told me this is my problem, and he was not willing to help. He literally laughed at me when I suggested Chenin Chenin should try sort this out.

I later spoke to Simon who was apologetic and polite and promised to help. He also said they planned to send something by way of apology.

The next day, I asked for an update, got told they’re working on it, and that was the end of it. I’ve never heard back since.

Eventually, five days later, I got a text not from someone in number 23, but 19, that the parcel was there. I got it myself and let Chenin Chenin know. I have never gotten any response. No communication whatsoever.

While the delivery failure itself is on the courier company, I don’t think this was handled well at all. Specifically David was astoundingly rude to me as the customer, and essentially after promising guarantees at the start this just fizzled out entirely from a customer service point of view.

Overall just a very negative experience with nothing at any point that was redeeming. Very disappointing.

Fijne shop, fijne wijnen, fijne service!

Great shop for natural wines, great service. I'll be back

Great natural wines in all ranges!

Correcte levering zelfs vroeger dan verwacht! Mooie producten!

Perfect and smart service! Love it!

Fijne winkel met een mooie selectie natuurlijke wijnen. Kom er graag fysiek om mij te laten adviseren, maar online bestellen werkt ook goed.

Wederom super service en aanbod. Een fantastische sake besteld en dezelfde middag in huis.

great service. will use again :)

leuk, snel, goed!

Always so helpful! This was my first shop intro to Natural Wine and I found it so informative. The wines are so interesting and the staff is so knowledgeable. Happy to keep coming back here :)

Great selection and super fast local delivery :)

Vouchers very easy to buy, even from the UK

Great website e shop experience and very easy to see about each wine, love the mixed bottles selection, overall super happy I think what wasn’t 100% was delivery, expected next day was the day after due to post NL but maybe getting a different in city delivery service could be an option to ensure deliveries are met but overall super happy!

Super snelle en goede service! Bestelling werd gratis en binnen een dag bezorgd. Top!

It's a nice local wineshop. The guys working there are very informative without being snobby. Fully equipped to inform the s**t out of you.

Also they always look ever so slightly hungover, which is obviously what you want in a wineshop. Recommend

Uitgebreid aanbod aan (natuur)wijn en sake, snelle levering en bovendien al gratis vanaf 50 euro!