Christys' Hats Opiniones 

184
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have a few hats ( Panama hats, felt hats, hats) from Christys’ that I’ve been wearing over the last 10 years. They still occasionally get a compliment! Never had an issue in store or via the on... Ver más

Valorada con 5 estrellas sobre 5

I have been/am truly impressed with the recognition of my and it seems many others negative experience with the past owners of this iconic company.. It seems like Dani and co are working round the cl... Ver más

Valorada con 5 estrellas sobre 5

I’ve just had my confidence in Christy’s Hats restored. As other customers have experienced, I had a problem with an order placed before Christmas. Right hat, completely wrong size! Company then went... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered 2 hat in early December which were never shipped. Money was obviously taken straight away and I received a dpd notification that they were expecting my parcel, however it never arrived. Ema... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compras y moda

Escrito por la empresa

British Hat Maker for 253 Years | Handcrafted Hats & Caps by Christys London. Under new ownership since 11 February 2026, with a renewed commitment to quality, craftsmanship, and customer experience.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

184 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,9

Todas las opiniones

(184)

44 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

I’m really disappointed

I’m really disappointed, not with the quality of the product, but with the delivery. The coorporation with the Cyprus post office and the Royal Mail is poor, but still it’s a part of your service through the online order. More or less there was a delay, I already complained to the post office as well.

25 de enero de 2019
Logotipo de Christys' Hats

Respuesta de Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

Valorada con 1 estrellas sobre 5

The hat didn’t arrive.

I ordered a hat from Christy’s. they took my money. Four weeks later - no hat.

25 de enero de 2019
Logotipo de Christys' Hats

Respuesta de Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

Valorada con 1 estrellas sobre 5

Overall, very disappointing

I went to one of the London stores to find a hat. Firstly I was greeted by a sign which read "back in ten minutes". When the store re-opened (it was a Saturday afternoon before Christmas), I tried on a few hats and found one I liked. They didn't have the colour I wanted in my size (sadly the only colour not in stock in that size). So they phoned the other store but couldn't get through, but they did say they were expecting a delivery on Monday or Tuesday. The next day I went to the other store. I asked the chap for my size and colour, and after much searching in the back of the store he told me he didn't have it in stock. He did however take down my name and number and said that he would call head office the next day (Monday) and find out whether the particular hat I wanted was going to be on the delivery on Tuesday, and he would let me know. He also said that if it wasn't on the delivery he was speak to the manager at Bluewater who was coming over to the store on Tuesday and ask if they had any and whether he could bring one with him. I thought this was wonderful service..... but he never called me back. So Tuesday I phoned head office to see if they could tell me whether this particular hat was in any delivery going to any stores. They said they couldn't tell me, and wouldn't be able to as the hat is made to order..... which is odd considering it is on the shelves of the two stores I visited. After that, still on the Tuesday, I decided to go back into the same store I visited on the Sunday and spoke to someone else who told me they hadn't received their delivery and didn't know when they would receive it, but they suggested I call back the next day, which I couldn't do as I was going away for Christmas. So I left it until the New Year and ordered the hat on line on 6 January. It wasn't clear when it would be delivered, and was taking longer than I expected (appreciating the time to make the hat and deliver it), so I sent an enquiry online to ask where the order was on 17 January, but didn't hear anything back. The order eventually came (still with no reply to my query), on 23 January.

Overall, really frustrating and disappointing service. I really like the Christy's brand but won't be rushing to make another purchase..... and if I did, I would only take something off the shelf rather than speaking to anyone in store, at head office, or by submitting queries online; because it seems you either receive incorrect information, or no one gets back to you at all.

25 de enero de 2019
Logotipo de Christys' Hats

Respuesta de Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

Valorada con 1 estrellas sobre 5

Wrong hat arrived

Wrong hat arrived. Had to have two goes at getting it returned. No sign of replacement or any communication about it.

25 de enero de 2019
Logotipo de Christys' Hats

Respuesta de Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

Valorada con 5 estrellas sobre 5

My 4th Christys Panama Hat

My 4th Christys Panama Hat purchased - all different styles. One while visiting the UK and three online sent to Australia including one for my husband. Superb quality so highly recommend. Fabulous fast international service.

24 de enero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Finest baseball cap ever

Finest baseball cap ever! Material is very soft, feels like cashmere. The cap is a very nice shape and well formed. I can't say enough about the design, It's absolutely beautiful. The bill is a great contrast to the bowl and the full lining finishes the luxurious look and feel, really making the cap very stylish and sophisticated. I live in California, USA and don't think I'll be seeing very many caps like this around.

24 de enero de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

I purchased 2 hats...neither fitted…

I purchased 2 hats...neither fitted ,being wider at the sides and narrow front to back

24 de enero de 2019
Logotipo de Christys' Hats

Respuesta de Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

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