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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Quite expensive, but the service is amazing, I'm at Battery Park and when I was having some issues a guy called Craig was super helpful actual lifesaver! Never had any issues with the machines not was... Ver más

Valorada con 4 estrellas sobre 5

Beth was great at responding to queries today and helping me with my issue, however I’d like to report an issue with the App. The ChatBox on the Circuit Go app closes automatically when I log out of t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The service from Circuit is a very good one. Machine faults normally fixed within 24 hours, which is a great help, when they are used so often. Adam our Service Manager, is always smiling, friendly,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compras y moda

Escrito por la empresa

Circuit is the UK's market leader in managed laundry providing high-quality services.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Beth delivered a great experience by…

Beth delivered a great experience by fixing the issue quickly and communicating clearly

27 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Good morning,
Thank you for taking the time to leave a review. It is brilliant to see that Beth was able to provide a great customer experience and resolve your query.
Thank you, Isobelle.

Valorada con 5 estrellas sobre 5

Craig is highly professional

Craig is highly professional and efficient. He was contacted this morning with an issue and he was here within the hour and the issue was solved. Very good support to Broadgate Park

27 de marzo de 2026
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Respuesta de Circuit Laundry

Good afternoon,
Thank you for taking the time to leave a review, I will make sure your feedback is passed on to Craig. We are glad to hear that we were able to provide you with a great customer experience and resolve the issue so quickly.
Thank you, Isobelle.

Valorada con 5 estrellas sobre 5

I am a student at University of…

I am a student at University of Nottingham and staying in Broadgate park, during my laundry I faced some issues and Craig helped me throughout the process.
Overall great service!!

27 de marzo de 2026
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Respuesta de Circuit Laundry

Good afternoon Kasturi,
Thank you for taking the time to leave a review. It is great to see that Craig was able to assist you with your laundry query.
Thank you, Isobelle.

Valorada con 5 estrellas sobre 5

excellent customer service from Tee-Jay…

excellent customer service from Tee-Jay helped me with my issue very quickly

24 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Good morning,
Thank you for taking the time to leave a review. It's great to hear that Tee-Jay was able to help you with your query.
Thank you, Isobelle.

Valorada con 5 estrellas sobre 5

Good

I always use the circuit Laundry, the machines need a clean and should be better maintained. Sometimes, the cycle can not be completed.
But Tee-Jay was very helpful and sorted out for me the refund. Thank you!

22 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Good morning Julie,
Thank you for taking the time to write a review and share your thoughts. It is lovely to see that Tee-Jay was able to help sort your refund query.
Thank you, Isobelle.

Valorada con 5 estrellas sobre 5

Great Site Performance Manager

Steve Tidmarsh is very helpful and always friendly since he has been allocated to overlook our site. Contacted for an emergency and he got back to me straight away.

20 de marzo de 2026
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Respuesta de Circuit Laundry

Good morning,
Thank you for taking the time to leave a review. It is great to see that Steve Tidmarsh is providing a brilliant customer experience on site and was able to respond to your query quickly.
Thank you, Isobelle.

Valorada con 5 estrellas sobre 5

Balance transfer

I had a query about transfer of balance from my old account to a new one, and Ariz was very helpful, telling me all I needed to know.

23 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Good morning Dorothy,
Thank you for taking the time to leave a review. It is great to read that Ariz was able to assist with your balance transfer query.
Thank you, Isobelle.

Valorada con 5 estrellas sobre 5

Very efficient help!

Ellie was amazingly helpful with processing my Circuit issue. She responded very quickly and resolved my issue within minutes! Great customer service.

22 de marzo de 2026
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Respuesta de Circuit Laundry

Hi Isabel,
Thank you for taking the time to leave a review. It is lovely to read that Ellie was able to help resolve your issue so quickly and provide a great customer experience.
Thank you, Isobelle.

Valorada con 5 estrellas sobre 5

Ellie is very helpful with me dealing…

Ellie is very helpful with me dealing with the machine issues

22 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Ellie was able to assist you with your machine query and we will ensure this feedback is passed on.
Thank you, Isobelle.

Valorada con 4 estrellas sobre 5

I had an issue with the dryer.

I had an issue with the dryer.. after my clothes finished, they were not dried properly. I contacted customer care and was connected with Sophia. She was kind and polite and helped me get a refund.

21 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Good morning,
Thank you for taking the time to write a review and share your thoughts. I am sorry to hear that you experienced an issue with a dryer on site but I am glad to see that Sophia was able to help you.
Thank you, Isobelle.

Valorada con 1 estrellas sobre 5

ginger security guard is a pervert

ginger security guard is a pervert

22 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Hi Lauren,
This review is not related to Circuit Laundry. We advise speaking to your accommodation provider or site management in relation to your concern.
Thank you, Isobelle.

Valorada con 5 estrellas sobre 5

Sophia is great

Sophia is great

Helped me very quickly. Thanks Sophia I hope they’re paying you well

21 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Good morning Thomas,
Thank you for taking the time to leave a review. It is brilliant to see that Sophia was able to assist you with your query quickly.
Thank you, Isobelle.

Valorada con 5 estrellas sobre 5

Thanks to Beth’s help

Thanks to Beth’s help, I was able to resolve the issue quickly and receive a refund. The only slight drawback is that the chat connection often drops or disappears; I hope this can be addressed.

19 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Hi,
Thank you for taking the time to leave a review. It is great to read that Beth was able to assist you with your query and thank you for your feedback regarding the live chat feature.
Thank you, Isobelle.

Valorada con 5 estrellas sobre 5

TJ was great and super helpful!!!

TJ was great and super helpful with resetting the payment terminal and giving me a scheduled date for an engineer to visit.

18 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Hi Jonathan,
Thank you for taking the time to leave a review and share your thoughts after speaking with Tee-Jay on our support team. It is great to see that he was able to help reset the payment terminal on site for you and book this in for an engineer to attend.
Thank you, Isobelle.

Valorada con 1 estrellas sobre 5

It is a scam

It is a scam, I have lost so much money trying to use their broken machines, not only that the customer service is scam.
I had some funds in my account, asked them to refund it as I will not be using circut laundry again. They removed the money from my account but it was never deposited in my PayPal. It has been a few months now. It never reached my paypal but the funds are gone from my account.

15 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Good morning Najmeh,
I am sorry to hear you have experienced a delay when trying to have your account balance refunded. So we can investigate this further please reach out to care@circuitgroup.com and include the details of the site which this relates to so we can arrange for an engineer to attend if required and look into your refund.
Thank you, Isobelle.

Valorada con 4 estrellas sobre 5

Easy and helpful customer service!

I had Lauren assist me in refunding my payment for a faulty washing machine. I had paid on the terminal but it did not activate the machine. The money was refunded very quickly without any fuss.

14 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Good morning Jake,
Thank you for taking the time to leave a review. I am happy to read that Lauren was able to assist you with your payment query.
Thank you, Isobelle.

Valorada con 5 estrellas sobre 5

I live in the Murano Street…

I live in the Murano Street accomodations for Glasgow Uni. I ran into Katie while doing my laundry. She was so helpful, checking to make sure that the room was clean and that each of the machines was in perfect condition. I love how this company is focused on providing a positive customer experience!

13 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Hi Alexandra,
Thank you for taking the time to leave a review and share about your experience. It is great to see that Katie is having a positive impact on site and providing a great customer experience for the residents.
Thank you, Isobelle.

Valorada con 4 estrellas sobre 5

Fast customer service

I had an issue with the app and Beth solved it very quickly through their customer support. Big thanks!

I would really like to rate 5 but the machines are kinda expensive for a student.

12 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Good morning Daisy,
I apologise for any inconvenience caused by an issue with the app. I am glad to see that Beth was able to help resolve this for you. Thank you for your feedback regarding the machine prices. We do aim for our machines to be 30% cheaper than alternative providers in your area. If you would like to discuss this further please reach out to care@circuitgroup.com.
Thank you, Isobelle.

Valorada con 5 estrellas sobre 5

Craig

I go to the University of Birmingham and stay in Unite Students Battery Park and a lovely man named Craig was very helpful fixing the system when doing my washing. He had great skills and was very effective and quick! He also had great customer service skills which reflected hugely when you spoke to him.

11 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Good morning Grace,
Thank you for taking the time to leave a review and share about your experience with Circuit. It is lovely to read that Craig was able to assist you with your query while on site and provided a brilliant customer experience.
Thank you, Isobelle.

Valorada con 4 estrellas sobre 5

Ariz was lovely!

10 de marzo de 2026
Opinión espontánea
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Respuesta de Circuit Laundry

Good morning,
Thank you for your great feedback for Ariz!
Thank you, Isobelle.

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