Livia the customer service agent that helped me yesterday and today. Is outstanding her support and kindness shown to myself during a very difficult time is well beyond anything I could have hoped fo... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Atendimento muito bom, e para quem tem dificuldades com o inglês, eles tem atendentes que falam em portugues tambem. Vale a pena investir no fundo de pensao para seu futuro e se a empresa lhe oferece... Ver más
La empresa ha respondido
Spoke with Cristina regarding ad-hoc payments, she was very knowledgeable and helpful. Unfortunately Collegia do not support ad-hoc payments for employers, this would be a great feature to add.
La empresa ha respondido
It was a nice and awesome experience interacting with Cristine concerning my pension contributions that has been held down for too long. I was so happy she took her time to explain the reasons why t... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Collegia Pension is the AI-enabled digital Automatic Enrolment pension. Better for individuals, better for employers, better for business advisors. Talk to us in 100+ languages 24/7.
Información de contacto
Buxton Court 3 West Way, OX2 0JB, Oxford, Reino Unido
- 01865 416076
- hello@collegia.co.uk
- collegia.co.uk
4,6
Excelente
153 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Respuesta de Collegia Pension
Hi Emad,
Thank you so much for your kind review!
Regards,
Collegia Pension Team
Great pension app
Great pension app, easy to use and the support team always amazing
13 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Hi Luca!
Thank you for your feedback! Providing excellent service is our top priority, and we truly appreciate your kind words.
Kind regards,
Collegia Pension Team
Dealing with Collegia has been a pleasure!
Dealing with Collegia has been a pleasure!
I'm not very clued up on the pension side of things but they helped me through step by step.
I cant recommend them enough! *****
9 de octubre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Hello, thank you so much for your kind words!
It was a pleasure to support you through each step of the process, and we are always here to help should you need any further assistance in the future.
Kind regards,
Collegia Pension Team
Excellent service with quick responses…
Excellent service with quick responses to my emails for help
3 de octubre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Hi Kay,
Thank you so much for your kind review!
Regards,
Collegia Pension Team
Collegia!
I have been working with Collegia for over a year now, they have always been very helpful always quick with replies when I need help and always willing to go above and beyond to ensure my job is less stressful!
3 de octubre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Dear Leah,
Thank you for your kind words. We're glad to have been able to support you and make your work easier. We always strive to go the extra mile for our clients!
Best regards,
Collegia Pension Team
I Have had a stressful time trying to…
I Have had a stressful time trying to sort some pension things out and the person who helped on the digital chat was so very helpful, helped me through the stages of setting things up. cant say thank you enough
1 de octubre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Hi Fiona,
Thank you very much for your kind review. We are pleased to have been able to assist you!
Best regards,
Collegia Pension Team
Super quick response to queries & helpful
Super quick response to query, hand holding any initial difficulties. Thank you Collegia!
30 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Dear Ben,
Thank you so much for your kind review. We are happy to assist you!
Best regards,
Collegia Pension Team
Their service is really good
Their service is really good. They response to your queries in a timely professional manner!
25 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Hi Judy,
Thank you for your review. Providing timely and professional support is a priority for us.
Kind regards,
Collegia Pension Team
My query dealing person was Mr Riccardo…
My query dealing person was Mr Riccardo and he solved my opt out problem. He is very nice and responsive. Thanks
24 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Hi Muhammad,
Thank you so much for your review.
We are happy to hear that Ric was very helpful.
Kind regards,
Collegia Pension team
very very helpful thankyou
23 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Hi Chris,
thank you so much for your review.
If you think we can improve our products and services, please do not hesitate to contact us.
Kind regards,
Collegia Pension Team
I love the Collegia app
I love the Collegia app, and the customer support has been always very helpful and answered all my queries promptly
20 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Hi Michele,
thank you for your review.
We are glad to hear that you like the app and that the customer support has been helpful.
Kind regards,
Collegia Pension Team
The level of service is fantastic
The level of service is fantastic - and the app is quick and easy to use! Thank you
20 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Hi Anne-Marie,
thank you so much for your kind review!
We are happy that you found our level of service fantastic.
Kind regards,
Collegia Pensions team
Excellent help
19 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Hi Sarah,
thank you for your kind review!
Best regards,
Collegia Pension team
Security vulnerability
Be careful.
There's a security vulnerability where your HMRC password is transmitted in raw format and is visible as free text.
18 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Dear Manos,
thank you for your valuable feedback and for raising your concerns regarding security. We truly appreciate your input and want to assure you that safeguarding our users' data is our top priority.
First of all, we believe this comment is not about Collegia Pension but about Collegia FreePayroll.
Furthermore, in relation to the specific issue you raised regarding the XML file attachment, we completely understand your concern. While we strictly follow HMRC’s guidelines for real-time information submissions (as outlined on page 13 of the HMRC FPS guidance), which require the password to be in clear text format within the FPS, we recognise the need to ensure that no sensitive information is unnecessarily exposed.
To enhance security, instead of sending XML files via email, clients will have the option to download them securely through their employer account if they wish to do so.
Thank you again for your cooperation and feedback. We look forward to your continued use of Collegia FreePayroll.
If you think there are other ways in which we can improve our products and services, please do not hesitate to contact us.
Kind regards,
Collegia Team
Outstanding service from a very…
Outstanding service from a very professional team.
Wealth of knowledge & support.
16 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Dear Caitlin,
thank you for your kind review!
We are very happy that you found the service outstanding, if you think there are ways in which we can improve our products or services please do not hesitate to get in touch with us at hello@collegia.co.uk
Best regards,
Collegia Pension Team
I really like the Collegia app
I really like the Collegia app, i find them very professional, they are always ready to help, i am impressed to be honest keep it up
10 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Dear Lidia,
thank you so much for your kind review!
Regards,
Collegia Pension Team
Excellent company
Always a concern when a lesser known pension company is selected by your employer but Collegia have not disappointed. A great app with easy access and plenty of information, a customer service team who always provide quick response and a willingness to help, do things properly and efficiently which I have never experienced in a pension company. With collegia I feel my money is actually safe and when I come to be able to draw on it, it will be an easy process rather than a circus act that other pension companies make it.
11 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Hi Martin,
thank you so much for your full review, we genuinely appreciate it.
Everything you said makes us so proud to be honest! And this is one of the reasons more companies choose us for their workplace pension provision.
If you think there are ways in which we can improve our products and services, please do not hesitate to get in touch with us at hello@collegia.co.uk
Thank you for choosing us as your trusted pension partner!
Kind regards,
Collegia Team
I love the app
I love the app and the support has been amazing so far
11 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Dear Lorenzo,
thank you for your kind review!
If you think there are ways in which we can improve the app, please get in touch with us at hello@collegia.co.uk
Kind regards,
Collegia Team
The Collegia app is great
The Collegia app is great, and the customer service is even better!
9 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Dear Federico,
thank you for your review, if you think there are ways in which we can improve our products and services please get in touch with us at hello@collegia.co.uk
Kind regards,
Collegia Team
Getting my LTD set up for providing a…
Getting my LTD set up for providing a pension to my employees was daunting but Collegia and their staff have made it a much less daunting process. From helpful advice to spending 20 minutes on a video call going through all the tiniest details. they really went above and beyond.
5 de septiembre de 2024
Opinión espontánea
Respuesta de Collegia Pension
Hi Jamie,
thank you for your kind review.
If you think there are ways in which you believe we can improve even more our products and services, please do not hesitate to get in touch at hello@collegia.co.uk
Kind regards,
Collegia Team
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