EDIT: Thanks for your 100th snarky reply. Why don't you use the time and effort you spend replying to these reviews actually addressing the issues that I'm bringing up. I've tried to contact you dir... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Aus der Sicht einer selbstständigen Psychologin - eine Platform, die im Sinne der Therapeut:innen und Klient:innen handelt. Warum? Als Therapeut kannst du deine Seite frei gestalten, deine eige... Ver más
La empresa ha respondido
Looking for a therapist was a big, intentional step for me. I wasn’t sure how to find someone I’d truly click with, but the It’s Complicated platform made it so much easier. The matching tool pointe... Ver más
La empresa ha respondido
Best therapist directory I’ve used so far. I could actually find someone who matched what I was looking for in terms of price, approach, language, and location, and I booked my first appointment the s... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Built for therapists, by therapists, It's Complicated is the world's most diverse therapy community. The platform doesn't just help people find the right therapist, but also supports the therapists in their craft of helping others.
Información de contacto
Mittelweg 50, 12053, Berlin, Alemania
- support@çomplicated.life
- complicated.life
4,0
Muy bueno
105 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 87% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Used this website to successfully find…
Used this website to successfully find a psychotherapist. Convenient user experience with great rage of therapists, and you don’t have to pay to find one. I would recommend to anyone looking for a therapist.
13 de enero de 2025
Opinión espontánea
Respuesta de It's Complicated
Hi Melissa, thank you so much for your kind feedback and the recommendation. Making finding a therapist easy is at the heart of everything we do, and we're happy that you've found the right match on our platform.
Take care,
The It’s Complicated Team 💚
Quick and easy!
Took the quiz to find a therapist/psychologist to fit my needs, it was super easy and relatively quick. First round of matches didn't feel right, so I asked for some more examples and found the psychologist I'm now seeing. Highly recommend!
18 de marzo de 2025
Opinión espontánea
Respuesta de It's Complicated
Thank you for this lovely review! Quick and easy is EXACTLY how we want our matching service to be. We're happy we could help you find the right match on our platform, and wish you all the best for your future journey.
Take care,
The It’s Complicated Team 💚
I found a therapist
I found a therapist, multiple times through this platform. Slightly hard to understand all the different types of therapists but still much much easier then googling and calling etc!!
11 de diciembre de 2024
Opinión espontánea
Respuesta de It's Complicated
Hi Alya, thank you so much for your feedback.
It's great to hear that you've found a therapist through our platform! We know that sometimes the amount of different types of therapists and therapeutic approaches can be confusing, and we're working on making things even less complicated in the future - because that's what our platform is all about. All the best on your mental health journey!
Take care,
The It’s Complicated Team 💚
Bad platform
Bad platform! Bad customer sergvice! bad therapist! devastating experience!
Calender of availability not accurate!
No possibility of resetting password, cause you dont receive any email from them to do that!
bad customer serfvice that does not take responsibility or offer any solutions!
Therapist who set a time with you and never come and leave you waiting on a video call like a ghost without any notice!
poor competence and bad communications skills!
A platform bthat is supposed to help you but it s far from professional or ethic. Just gonna add you stress and disapointement.
better save time and money looking for some other platform. PS: dont trust the so many good reviews as anyone can pay for that nowadays!
14 de enero de 2025
Opinión espontánea
Respuesta de It's Complicated
Hi Abbey,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience. Therapists are expected to keep their availability updated and attend appointments on time, and it’s disappointing to hear this wasn’t the case.
If you email us at support@complicated.life with more details, we’d love to look into it and do our best to make things right.
Take care,
The It’s Complicated Team
Choose a therapist wisely
The idea and vision is great and the services necessary, BUT the professional background of most therapists makes this platform shady and unprofessional.
Someone who just has a degree in psychology doesn't have the skills nor background to coach and/or treat other people. Coming from someone, who is a psychologist and licenced clinician. And then there's these "Heilpraktiker" and other suspects.
Just make sure you chose someone with a proper clinical background (e.g. Psychologischer Psychotherapeut) and counseling competencies.
3 de enero de 2025
Opinión espontánea
Respuesta de It's Complicated
Hi Philip,
Thank you for your feedback. It’s great to hear that you like the idea and vision behind our platform! We truly appreciate your concerns about the quality and qualifications of our therapists. It’s true that not every therapist on It’s Complicated is a trained psychotherapist (Psychologischer Psychotherapeut).
While we fully acknowledge the education and experience of psychotherapists, we consider ourselves a very diverse platform. We believe that one doesn’t necessarily have to be a psychotherapist or a clinical psychologist to help others effectively. That’s why It’s Complicated is also open to other mental health professionals, including psychoanalysts, social workers, and coaches.
To join It’s Complicated, all therapists must be licensed psychologists, psychotherapists, psychoanalysts, counsellors, or coaches with either a master’s degree or equivalent (EQF level 7) and/or postgraduate training (minimum 2 years) in applied psychology. Every therapist is vetted by our onboarding team before they’re able to join our platform. Additionally, clients can see each therapist’s job title, education, training, and experience on their profile, ensuring transparency.
In short, while not every therapist on It’s Complicated is a psychotherapist or clinical psychologist, we believe this diversity is a strength, not a weakness. As a mental health professional yourself, you know that the most important factor in therapy is the therapeutic alliance: the relationship and fit between client and therapist. That’s what we strive to prioritize - finding the perfect match for every client, whether that’s a psychotherapist, psychologist, psychoanalyst, or coach.
We hope this helps clarify things, and thank you again for bringing this up. Please feel free to reach out to support@complicated.life if you have further questions or feedback. We’re always looking to improve our platform, and feedback like yours helps us do that.
Take care,
The It’s Complicated Team
This website has been of such great help to me
I have never written a Trustpilot review but I feel like I should this time.
I have had a quite messy journey with my trauma and therapists throughout my entire life. It's Complicated made it so so much easier to access international therapists with different areas of expertise. I also appreciate the option of free (or discounted) introductory sessions. Another positive would getting matched to a therapist by your team - one of those matches ended up looking like a pretty good fit and I worked with this therapist for a longer period of time.
The only issues I have experienced with the platform were occasional tech issues - sometimes I had to switch to Zoom mid session. There sure might be other things to improve too, but I have been very satisfied overall. Thank you.
10 de diciembre de 2024
Opinión espontánea
Respuesta de It's Complicated
Hi Paula,
We’re truly honoured to be your first Trustpilot review -thank you so much for taking the time to share your experience! It’s wonderful to hear that you’ve found a therapist on It’s Complicated and that our platform has been helpful on your journey.
We’ve recently updated our video chat solution, so hopefully, there won’t be any more need to switch to Zoom mid-session. Thank you for sticking with us through the occasional tech hiccups and for choosing It’s Complicated. Wishing you all the best on your mental health journey!
Take care,
The It’s Complicated Team 💚
scam
i think maybe it is what is is, but it is definetely a site that wants to scam every user. it is obvious if you look at it. sorry u got got granny!
29 de noviembre de 2024
Opinión espontánea
Respuesta de It's Complicated
Hey Gerald,
Thanks for sharing your thoughts. Despite your concerns, we can assure you that we’re a real company with real employees and real therapists. Our mission is to make finding the right therapist less complicated - not to scam anyone, granny included!
If you’ve had a bad experience, feel free to reach out to us at support@complicated.life, and we’ll be happy to look into it (no scams, we promise!).
Take care,
The It’s Complicated Team 💚
Mittel - Vorsicht ist geboten
Ingesamt habe ich mich gute mit meiner Therapeutin gefühlt bis ich verstanden habe, dass Sie mein Vertrauensverhältnis finanziell missbrauchte.
In der ersten Stunde wurde mir eine Rechnung, die ich absetzen kann versprochen. In der darauf folgenden Zeit wurde ich immer wieder hingehalten und nach 14 Sitzungen und Unsumme weiter offenbarte Sie mir dann, dass sie mir doch keine Rechnung schreiben kann. Ich würde euch raten dies bzgl aufmerksam zu sein!
Außerdem hatten wir kein konkretes Ziel oder keinen konkreten Leitfaden...
25 de noviembre de 2024
Opinión espontánea
Respuesta de It's Complicated
Hallo Anouck!
Vielen Dank, dass du dir die Zeit genommen hast, uns Feedback zu geben. Wir freuen uns, dass du eine Therapeutin über It’s Complicated gefunden hast, bedauern jedoch sehr, dass es offenbar Probleme mit der Abrechnung und dem Verlauf der Sitzungen gab.
Grundsätzlich erfolgt die Abrechnung bei uns direkt zwischen Klient:in und Therapeut:in, ähnlich wie bei einer klassischen Therapie vor Ort. Daher haben wir leider nur begrenzt Einfluss auf solche Fälle. Bitte melde dich dennoch gerne unter support@complicated.life, damit wir gemeinsam prüfen können, was genau passiert ist, und gegebenenfalls mit der Therapeutin in Kontakt treten.
Solltest du inhaltlich mit deiner Therapeutin nicht zufrieden gewesen sein (z. B. aufgrund fehlender Zielsetzung oder eines unklaren Therapieplans), hast du bei uns jederzeit die Möglichkeit, zu einer anderen Therapeutin bzw. einem anderen Therapeuten zu wechseln. Bei uns gibt es keine Mindestbindung, Abos oder versteckten Verpflichtungen.
Wir hoffen, dass wir dir weiterhelfen können, und wünschen dir alles Gute auf deinem weiteren Weg.
Liebe Grüße und einen schönen Tag,
Dein It’s Complicated Team
Good therapy match service
I found my match to a therapist using their survey. This is a great platform to use if you want to know *a lot* about the person you choose to have sessions with, including their background and even personality. matching support was also fantastic.
30 de octubre de 2024
Opinión espontánea
Respuesta de It's Complicated
Hi Abby,
Thank you so much for sharing your feedback. We’re really glad to hear you found your therapist through our free Matching Service and that the process worked well for you. It means a lot to us that you’re enjoying the platform, and we wish you all the best on your mental health journey.
Take care,
The It’s Complicated Team 💚
An amazing value-driven organization
I am a psychologist in the US. I found It's Complicated when searching for an organization that was dedicated to providing free therapy to victims of the Ukrainian war. Unlike US therapy corporations, It's Complicated is value driven and provides an amazing cooperative community for therapists of all kinds. I highly recommend it to both clients and therapists alike.
5 de mayo de 2024
Opinión espontánea
Great platform for therapists and clients alike
1 de abril de 2024
Opinión espontánea
a therapist as individual as you
It’s amazing because you can match with a therapist who really fits you and your problems! It’s even possible to find a therapist with the same religion or one that’s poc or lgbtq so you know they understand you and your struggles which also means they can support you better than just any therapist you’d find on the internet. You can see what kind of therapist they are, where they got training, what mental illnesses they might be specialized in and some even have videos where they introduce themselves. So it feels like you can get to know them before deciding to work with them which honestly takes away a lot of pressure and makes the experience that much more comfortable. And most therapists are very flexible so it’s easy to find dates for appointments!
14 de febrero de 2024
Opinión espontánea
Idea great | Execution meh
The general idea & quality of the service is absolutely amazing – but not the digital platform itself. The video quality is bad, the booking out dated and buggy with different time zones. All in all the plattform feels just meh. Too bad!
9 de febrero de 2024
Opinión espontánea
Respuesta de It's Complicated
Hey Hamsi!
Thank you so much for taking the time to share this. We really appreciate your feedback. Great to hear that you like the idea of our company and are happy with the quality of our service.
When it comes to the platform itself, we're aware that it's not perfect yet. We're still a small team, and recently we've focused more on the "frontend", working on a redesign of our directory and the matching programme, making finding the right therapist even easier. However, we know that some features you mentioned (like the video chat) require some work, and most of them are already on our product roadmap.
In fact, we've already been working on a new video solution in the last few weeks (currently in beta), and we'll launch it within the next days. This will significantly improve the quality and the UX of video calls for both clients and therapists. Once this is live, we'll tackle the next features such as booking and invoicing, hoping to become a more well-rounded platform every day!
Again, thanks for sharing this feedback, and I hope you still found the right therapist on It's Complicated. If you have further feedback or questions, feel free to reach out to support@complicated.life
Take care and have a great day,
David & the It's Complicated Team
I am registered as a therapist here and…
I am registered as a therapist here and find the Plattform very useful and the community around it valuable.
24 de enero de 2024
Opinión espontánea
Finally Found a Therapist
Finally Found a Therapist
I recently moved to Berlin and spent weeks searching for an English-speaking therapist. Securing therapy through the German public health insurance can be hard and frustrating, especially for an expat. Even if you manage to find a spot, the waiting period can extend for weeks or even months.
That's when I discovered It's Complicated. Here, I found a great therapist and was able to schedule an appointment within the same week. I can even choose between online or in-person sessions. While I do have to pay for the services, as they are not covered by public insurance, the quality of care I receive is exceptional. My therapist is fantastic, and I'm finally receiving the help I was seeking.
I've since recommended It's Complicated to several friends in similar situations, and they were all happy with their therapists. This platform has become a beacon of hope and support for those struggling to find quality mental health care in Berlin, particularly for the expat community. Thank you for your great work. Keep it up!
23 de enero de 2024
Opinión espontánea
Fills a much needed gap in society!
Honestly, finding a therapist you will work well with is extremely challenging and this website really simplifies the process! There is a huge variety of therapists and mental health practitioners and the developers are extremely involved and responsive for those of us that work at the platform.
1 de noviembre de 2023
Opinión espontánea
Great experience as a therapist
I am a therapist on the platform and have good experience in getting clients, scheduling, and taking sessions.
16 de enero de 2024
Opinión espontánea
Volltreffer auf den ersten Griff
Volltreffer auf den ersten Griff, schon seit über einem Jahr - super Plattform
15 de enero de 2023
Opinión espontánea
I'm working with the platform and I can…
I'm working with the platform and I can sincerely recommend it to people looking for help. I got to meet some great and very professional specialists.
13 de enero de 2024
Opinión espontánea
Perfect therapist / match found
Thank you It's Compicated for all the easy help... I found the perfect sex therapist on your platform. I was especially looking for a sexologist, and your platform provided just that.
3 de enero de 2024
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.