It's Complicated Opiniones 

105
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

EDIT: Thanks for your 100th snarky reply. Why don't you use the time and effort you spend replying to these reviews actually addressing the issues that I'm bringing up. I've tried to contact you dir... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Aus der Sicht einer selbstständigen Psychologin - eine Platform, die im Sinne der Therapeut:innen und Klient:innen handelt. Warum? Als Therapeut kannst du deine Seite frei gestalten, deine eige... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Looking for a therapist was a big, intentional step for me. I wasn’t sure how to find someone I’d truly click with, but the It’s Complicated platform made it so much easier. The matching tool pointe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Best therapist directory I’ve used so far. I could actually find someone who matched what I was looking for in terms of price, approach, language, and location, and I booked my first appointment the s... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Psicoterapeuta

Escrito por la empresa

Built for therapists, by therapists, It's Complicated is the world's most diverse therapy community. The platform doesn't just help people find the right therapist, but also supports the therapists in their craft of helping others.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

105 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 87% de las opiniones negativas

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4,0

Todas las opiniones

(105)

59 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

It's Complicated is a valuable platform for connecting humans who seek help with therapists, choaches and counselors

It's Complicated is a nice addition to my private practice as a medical psychotherapist. I have much gratitude for the platform, as it has added some new clients and it's has been very useful to have a community and exchange with colleagues. On top it's very user-friendly and offers secure online sessions as well as a billing system.

3 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

One-stop shop for therapy professionals and therapy clients

To all therapy professionals out there, as well as therapy clients: This virtual space has it all! Rooted in the need for therapists to evolve and feel supported, it became a necessity during covid times. A platform that serves as a therapist matching tool for people interested in starting or continuing their journey into self discovery. But also a therapist oasis, with an invoicing system for therapists, an integrated video tool that you can choose for it to work only after your session is paid. And above all, as a cherry on the top, a community of hundreds of therapists, evolving together, supervising, sharing resources and spearheading the much needed change, in the way therapy is delivered as a service, today! All these, for me, make it's complicated great and trustworthy.

1 de enero de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Хорошо, что возможности психотерапии расширяются

В целом, мне нравится, что есть такой ресурс, который объединяет специалистов и клиентов с разных точек мира и на разных языках. Я рекомендовала It's Complicated своим коллегам и знакомым.

Я считаю, что психотерапия может работать и независимо от знания языка - ведь важно, то, что кто-то присутствует в моей жизни, кто-то готов помочь и поддержать меня.

Во время онлайн-терапии была сложность с видео-связью, возможно, из-за перегрузок интернета.

Сам сайт работает только в двух версиях: на английском и немецком языке. Поэтому, в глобальном поиске (например, Google) можно быстро найти этот сайт только на двух этих языках.

На платформе It's Complicated есть возможность искать психотерапевта на русском или другом языке через фильтры - это легко, если я смогла уже найти и открыла сам сайт "It's Complicated".

Надеюсь, что этот ресурс продолжит своё совершенствование и станет более доступным и популярным. Удачи вам! 🤗

1 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect for expats who need support

Navigating life as an expat in Amsterdam comes with its challenges, and among the chaos of high prices, this psychotherapy platform has been a savior… A pool of many therapists to choose from, I recommend it!

28 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great platform for international therapists

It’s Complicated is a really helpful platform for international therapists in private practice. Its community feature facilitates support from a diverse group of fellow practitioners and counteracts the sense of alienation when starting a therapy practice in a new country. The office tools further provide secure communication with clients, electronic record keeping, and invoicing; making it easy to start a private practice whether online or in-person. Overall, I’m really grateful for having stumbled upon this platform!

22 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would definitely recommend

They helped me find a therapist, provided resources and support. I love my new therapist! It's also convenient for busy life if you choose online therapy. Overall a great experience and would recommend.

10 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality therapists, bad customer service

First therapist didn't speak English well enough to understand what I do, second one behaved unprofessionally and the platform refused to refund my money.

The platform's tagline is "Built for therapists, by therapists," and they're not kidding. There are no client reviews on the website, and no way to leave feedback on therapists for other prospective clients.

Maybe find a platform that's built for clients instead!

15 de diciembre de 2023
Opinión espontánea
Logotipo de It's Complicated

Respuesta de It's Complicated

Dear Vera,

Thank you for sharing your experience, and we sincerely apologize for the challenges you've encountered on our platform. We truly understand the importance of a positive therapy experience, and we regret that your journey did not meet your expectations.

Your feedback is invaluable, and we appreciate your candidness in highlighting the issues you faced with the language barrier and unprofessional behavior. We want to assure you that we take such concerns seriously, and we're actively working on enhancing the vetting process for therapists to ensure a better match between therapists and clients.

Regarding the refund request, we deeply regret any frustration this may have caused. While our platform empowers therapists to provide quality care, it's important to note that therapists on our platform operate independently, and we, as a small, bootstrapped company, unfortunately do not have the means to facilitate refunds directly.

However, since you've had such an unfortunate experience, based on which you've provided us with really helpful feedback, the support team will get back to you and issue a refund.

Also, we are actively exploring ways to improve the resolution process and provide better support for clients who may face challenges.
Your point about client reviews is well taken. We are in the process of implementing a system that allows clients to leave feedback on therapists, providing valuable insights for prospective clients. Our commitment is to create a more transparent and supportive environment for everyone involved.

As for our tagline, "Built for therapists, by therapists," we appreciate your perspective. We are currently revisiting our messaging to better reflect our evolving focus on the therapy-seeker side. Our initial mission was indeed centered around creating a platform that empowers therapists, recognizing that satisfied therapists contribute to positive client experiences.
Please feel free to reach out to our support team directly if you have any further concerns or if there's anything specific we can assist you with.

Your feedback is essential in helping us improve, and we genuinely appreciate your contribution to our ongoing efforts.

Wishing you the best on your therapy journey.

Warm regards,

Johanne Schwensen

Co-Founder and therapist, It's Complicated

Valorada con 5 estrellas sobre 5

Best way to find all the info you need when searching for a therapist

Probaly the easiest way to find quality therapists that speak English. As an expat and non-german speaker, this is a platform I've been able to easily navigate. I also like that the therapists in the network are diverse- you can find people from all backgrounds and as a woman of color, I really appreciated this.

Also helpful since you can see what insurances are accepted, if they do online/in person, their specialties, costs and what their availability is for taking on new patients.

5 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I found my first therapist on this…

I found my first therapist on this website and have had a great experience. The site is easy to navigate and offers a variety of therapists at different prices, with different styles and who speak several languages (with English and German being most common).

21 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful and Convenient Mental Fitness

I've had a great experience with It's Complicated. After trial sessions with a few different therapists I found someone who was kind, experienced, helpful and flexible with my unconventional schedule. There is something special to be able to maintain mental fitness from anywhere, particularly from the comfort of your own home, or when travelling.

For a refreshing perspective for navigating daily life, I can't recommend It's Complicated enough.

10 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank You

It's Complicated is, amongst other things, a socially conscious directory for finding therapists. What sets it apart from other services I have used is how diverse the platform allows its therapists to be, and ultimately, that there is such a strong sense of community amongst the therapists. We can probably attribute this to the fact that the platform was made and is maintained by therapists themselves rather than people who have merely set out to gain capital from the suffering of others. Much love and appreciation to everyone at IC!

6 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy search for a therapist 💫

When I was on a very tiring research for a therapist, it was not until I found it’s complicated, that I understood that this process can actually also be an easy one. Would totally recommend it to everyone!

6 de julio de 2023
Opinión espontánea

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