We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every l... Ver más
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Consulta las opiniones de los clientes
The purchase of the funeral was easy. I would have appreciated a courtesy call from the staff thanking me for the business and also the everything is included is vague- first thing I noticed when I re... Ver más
Gordon was a really good sales man, made it comfortable with no stress or did he make us feel pressured into buying something we didn't want, he listened and advised what he thought would be suitabl... Ver más
La empresa ha respondido
I met with Angie today at the chatham branch. She was amazing and explained everything in great detail and she really made me feel at ease and supported in my decisions. Angie has made me feel very c... Ver más
La empresa ha respondido
4,7
Excelente
6 mil opiniones
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Not a popular choice but a necessary one.
The ease of deciding not only which company to go with but also which plan to purchase. I had four different quotes and three of them broke down the costings, making it easier to evaluate which of them was the best value. I also found that Hammad ensured that I was fully informed of every part of the plan before proceeding to the next part. The plan also includes informing a third party that takes the stress of doing all of the planning whilst grieving.
28 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi there, Thank you for taking the time to leave us such detailed feedback.
We're pleased to hear that you found the process of choosing your funeral plan clear and straightforward. It's great to know that Hammad took the time to ensure you fully understood each part of the plan and helped you feel informed throughout.
Having arrangements in place can provide valuable reassurance for the future, and we're glad we could support you in making a decision that felt right for you.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Excellent Service.
Rather than arrange our funeral on line we wanted to discuss this with a human! So that's what we did with Co-op Funeral Service. We were made very welcome when we visited their office and everything was explained in great detail with no pressure. The price was excellent compared to the other Direct Cremation funeral arrangers and everything was included in the price. We were so pleased that we arranged and paid for our funerals there and then. Also the Co-op is well established and our money is covered by FSC Scheme. Hopefully we wont need to use it just
yet! Very pleased and can highly recommend.
27 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Barry, I'm so glad to hear our team made you feel welcome and explained everything in great detail with no pressure. Thank you so much for leaving us a kind and detailed review, we really appreciate it 💙 ^Take care, Michelle.
Absolutely amazing so easy to do online
Absolutely amazing so easy to do online
Price very good as well
3 de agosto de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Anne, thank you for taking the time to leave us a review. I'm so glad to hear you found our prices to be competitive and our online plans easy to navigate 💙 ^Take care, Michelle.
Been meaning to get pre-paid funeral…
Been meaning to get pre-paid funeral for years.
At last picked up the courage to do so ..
Staff were excellent & made it one of the most comfortable things to do .yes it is serious , but ,what a relief to get it done, & with being a co-op member , not as costly as I thought
30 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Evelyn,
We're pleased to hear that our team helped make arranging your prepaid funeral plan a comfortable and straightforward process. We understand it can be a big decision, and it's wonderful to know you now have the reassurance of having everything in place.
We're also glad that your Co-op membership helped make the plan more affordable than you expected.
Take care, ^Elan
Very friendly reception professional…
Very friendly reception professional interviewer fully explained options and costs no pressure to sell
30 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Mr Roskilly,
We're pleased to hear that you received a friendly and professional service. It's important to us that all options and costs are explained clearly, allowing people to make the right decision for them without feeling pressured.
Take care, ^Elan
The staff were brilliant
The staff were brilliant, very reassuring and informative. I highly recommend them.
29 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Maria, I'm so glad to hear you found our staff to be reassuring and informative, thank you so much for leaving us a positive review 💙 ^Take care, Michelle.
Everything was easy to complete and…
Everything was easy to complete and fitted into my wishes
28 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Werdna,
We're pleased to hear that the process was easy to complete and that your arrangements fitted your wishes.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Cannot fault the considerate and…
Cannot fault the considerate and efficient service but was annoyed that my Co-op membership discount was not available to me as Co-op funeral care is not linked to my Central Co-op membership.
30 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Geoff, thank you for taking the time to leave a review. I'm pleased to hear that you found the service considerate and efficient.
I understand your frustration regarding the membership discount and why this affected your overall experience. Membership benefits can vary depending on the Co-op business or society involved, and I appreciate that this may not have been what you expected.
Thank you for sharing your feedback.
^Take care, Aidan
I went to the office in maryport as per…
I went to the office in maryport as per appointment, my husband was first at 11.30, mine was at 1 pm my husband didn’t come out of the office ice until 1.45 pm. The lady is the most boring long winded person I have ever met. My goodness she is not a people person at all. She sticks to the script like a robot. I couldn’t cope with her at all. if I didn’t know better I would think she was AI generated. I am sorry if I have come across as rude but that is my personal opinion of her. I did my application on line!!
27 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Joani, thank you for taking the time to leave a review.
I'm sorry to read that you were unhappy with your experience. I appreciate that a longer appointment than expected, and a communication style that didn't suit your needs, would have been frustrating.
As a regulated business, there are occasions when our colleagues are required to follow specific processes and read certain information to ensure we meet regulatory requirements. However, I'm sorry to hear that this affected your experience and left you feeling this way.
Thank you for sharing your feedback. ^Take care, Becs
Very professional service
28 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Gary, thank you for leaving us a positive review, I'm glad to hear you found our service to be professional 💙 ^Take care, Michelle.
Respuesta de Co-op Funeralcare
Hi Andrew,
Thank you for taking the time to leave us a positive review.
Take care,
^Elan
Everyone was so friendly and helpful
Everyone was so friendly and helpful. The day I went in to pay was my birthday and they had bought a cake for me - complete with candle! And hugs! The whole process of cremation was explained. I would thoroughly recommend Co-op Funeral Services.
28 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Susan,
We're delighted to hear that you received such friendly and helpful support from the team. It’s wonderful to know that they made your visit feel personal and memorable.
Take care, ^Elan
A big decision taken
A pleasant and helpful young lady. She explaind the process very well, and answered my questions with confience. she was easy to talk to and very friendly.
30 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Patsy, thank you for taking the time to leave a kind review. I'm so happy to hear you found our staff member easy to talk to, friendly and helpful, and that she was able to confidently answer your questions 💙 ^Take care, Michelle.
Simple and easy to arrange
Simple and easy to arrange. Both my parents had funerals arranged by the Co-op and they were done with great professionalism, which is why I decided to have mine arranged by the Co-op too.
3 de agosto de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Rog, Thank you for taking the time to leave us a review.
We're pleased to hear that you found arranging your funeral plan simple and easy. It means a great deal to know that the professionalism and care shown when supporting your parents' funerals gave you the confidence to make your own arrangements with Co-op Funeralcare.
Thank you for placing your trust in us and for choosing Co-op Funeralcare.
Take care, ^Elan
Purchasing a funeral plan
Very long winded method of purchasing a funeral plan doing it over the phone, where identification, insistence on the law and number of items to be checked and or verified have to be cleared, with the usual telephone etiquette involved. However, the person taking my request was excellent, very professional and furthered my trust in the Coop brand. A person to person interface would be much easier.
28 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Derek, thank you for taking the time to leave a review.
I'm really pleased to hear that the colleague who helped you found them to be professional and that they furthered your trust in Co-op.
I appreciate your feedback about the time it took to arrange your funeral plan over the phone. As a regulated business, we need to carry out a number of checks and provide certain information to ensure we meet our legal and regulatory requirements, which can sometimes make the process feel lengthy. Thank you for sharing your experience.
^Take care, Simon
So very easy to do
So very easy to do. Customer friendly site made it very easy to sort everything out.
3 de agosto de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Rea, I'm so glad to hear you found our site to be customer friendly and easy to use. Thank you so much for leaving us a positive review 💙 ^Take care, Michelle.
Bridgend branch
The appointment at The Bridgend Co-op funeral home was a very relaxed and understanding experience.
We both left feeling relieved that everything had been sorted and left in very caring hands.
29 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Joyce,
Thank you for taking the time to share your experience.
We're pleased to hear that your appointment at our Bridgend Branch was a relaxed and understanding experience. It’s lovely to know that you both left feeling reassured and confident that everything had been arranged with care.
Providing a supportive environment where families feel listened to and looked after is very important to us.
With thanks for choosing Co-op Funeralcare,
^Elan
Respuesta de Co-op Funeralcare
Hi, thank you so much for leaving us a positive review, it's great to hear you found the process easy and simple 💙 ^Take care, Michelle.
South Shields Funeralcare Services
The meeting was conducted in a very professional, respectful and courteous manner which catered for all of my requirements and plenty of other options were also offered. In the end I got my required Plan at a good price with the satisfaction of being with being with a renowned partner in the Co-op Funeralcare.
Many thanks to Kayleigh and staff at South Shields Branch.
28 de julio de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi John, thank you for sharing such a kind and thoughtful review. I'm pleased to hear you found Kayleigh and the staff at our South Shields branch to be professional, respectful and courteous, and that they were able to assist you with choosing the best plan to suit your wishes 💙 ^Take care, Michelle.
Easy application
Easy application, always reliable, simple and straightforward.
1 de agosto de 2026
Opinión espontánea
Respuesta de Co-op Funeralcare
Hi Peter, I'm so glad to hear you found the application easy, simple and straightforward. Thank you for leaving us a kind review, we really appreciate it 💙 ^Take care, Michelle.
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