Cycle Exchange Opiniones 

1987
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TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Came across the website by accident & ended up upgrading my bike (n=n+1).. Great selection of bikes to choose from & the clincher for me this time was that a cycle to work scheme voucher was accepted.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought a wheelset for a Trek Domane and very impressed with what was received as ‘used’ wheels looked brand new . Fitted the bike perfectly. 14 day exchange possibility was very reassuring particular... Ver más

Valorada con 5 estrellas sobre 5

Finally received my bike saddle seat stem, the lady involved, Hazel, done a great job trying to sort this with the supplier, pinarello, but pinarello dragged their feet👍

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Good selection of high quality bikes and backed up by a professional and helpful team. My new bike was hand delivered by a knowledgeable and professional and likeable person.

La empresa ha respondido

Información sobre la empresa

  1. Tienda de deportes

Escrito por la empresa

Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted. Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price. Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

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4,9

Todas las opiniones

(1987)

247 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer contact and service

Great customer contact and service, very approachable and communicative, they did exactly what they said they would do, bike arrived on time and in perfect condition, well packed and good carrier used as well.

6 de marzo de 2026
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Respuesta de Cycle Exchange

HI Paul, thanks for the lovely feedback, much appreciated. Hope you enjoy the C68 😍

Valorada con 5 estrellas sobre 5

Delivery was very quick

Delivery was very quick, the bike arrived well packaged and is in excellent condition, I can't believe the bike is five years old it looks so good.

13 de marzo de 2026
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Respuesta de Cycle Exchange

Hey Stephen, age is but a number so they say 😜Hope you enjoy the TCR.

Valorada con 5 estrellas sobre 5

Thrilled with my new bike

Thrilled with my new bike. The buying process was excellent and when enquiring about delivery with customer service, their response was quick and helpful. Bike arrived very well packaged and would highly recommend them 😁👍👏

16 de marzo de 2026
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Respuesta de Cycle Exchange

HI Scott, really pleased you're enjoying and the process was nice and straightforward 😊All the best.

Valorada con 5 estrellas sobre 5

Exceptionally helpful!

Exceptionally helpful!

16 de marzo de 2026
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Respuesta de Cycle Exchange

HI Casey, great to hear and hope you enjoy the Lapierre. 👍

Valorada con 5 estrellas sobre 5

Hi guys just want to thank you all for…

Hi guys just want to thank you all for such a great easy transaction from bike to money to the nice guy that fetched the bike thanks Audrey and Josh and the collection guy

16 de marzo de 2026
Opinión espontánea
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Respuesta de Cycle Exchange

Hey, thanks for the great feedback. Much appreciated. 🙏

Valorada con 5 estrellas sobre 5

Outstanding communication and support…

Outstanding communication and support throughout the purchasing process to make sure I was getting the right bike for me. The Premium Hand Delivery service is a great addition if you are purchasing a bike with components you are not used to.
I now have a great bike for a new season.

9 de marzo de 2026
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Respuesta de Cycle Exchange

Hi Steve, thanks for the lovely feedback. Hope you're enjoying the Canyon. 😊

Valorada con 5 estrellas sobre 5

Great service

Great service - happy to recommend

3 de marzo de 2026
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Respuesta de Cycle Exchange

Hey Colin, thanks for the feedback, hope you're enjoying the Creo. 👍

Valorada con 4 estrellas sobre 5

Would have got 5 stars however the bike…

Would have got 5 stars however the bike arrived with a flat Di2 battery and as the Junction Box was hidden it took a lot of head scratching to find and then charge.

2 de marzo de 2026
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Respuesta de Cycle Exchange

Hi Philip, thanks for the feedback. Sorry to hear the battery was flat when it arrived. Whilst the workshop do a final inspection on all bikes before they're shipped to make sure they're in full working order, they wouldn't fully charge them as all bikes are provided with charger. The team are always on hand do give guidance so feel free to reach out if you have any other questions. Hope you enjoy the Bianchi. All the best.

Valorada con 5 estrellas sobre 5

Perfect bike, bought through Cycle2work and delivered next day

Very helpful, knowledgeable staff, provided an accurate description of the bike and answered all my technical queries. Straightforward using Cycle2work and bike was delivered as described in perfect working order to Scotland the next day. Thank you for your excellent service!

25 de febrero de 2026
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Respuesta de Cycle Exchange

Hi Mark, glad everything was as expected and hope the Ribble is helping you tackle those beautiful Scottish hills 😊All the best.

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service. This is my third bike from them, and the only place you should go to. Service to comms all professional and the standard of the bike are as described. Number 1 bike shop. Period.

24 de febrero de 2026
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Respuesta de Cycle Exchange

Hi Andrew, great to have you back 😁. Hope you've been enjoying the Scott, we'll look forward seeing you for your next n+1 😜 if not before.

Valorada con 5 estrellas sobre 5

Fantastic service

From the initial enquiry to the delivery of my bike, everything was great.
Fast response to my questions and the delivery guy was very knowledgeable and polite.
I would definitely recommend Cycle Exchange

20 de febrero de 2026
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Respuesta de Cycle Exchange

Hi Philip, that's lovely to hear. Hope you're enjoying the Ribble. All the best 🙏

Valorada con 5 estrellas sobre 5

Great customer experience

It was my very first experience with cycle exchange and I can say it won’t be the last one. So far all the bikes I have purchased were brand new so understandably I was bit apprehensive to start with. However when the bike arrived it was exactly as described on the website. It was very well packaged to minimise any damage during transportation. What also made the experience good was the fact that I was able to speak to the guys over the phone and found them to be very helpful. So definitely top marks from me👍🏻😀

20 de febrero de 2026
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Respuesta de Cycle Exchange

HI Shaz, hope your enjoying the Madone and appreciate you taking the time to review 😊 All the best.

Valorada con 5 estrellas sobre 5

A dream Exchange

On the cycle exchange I found some true gems at a good price.

Personal attention from Matt and especially Josh was truly special

The service, communication and willingness to make my bike dream come true was unquestionable

I am so happy to deal with Cycle exchange and I never feel discouraged approaching the team with questions or how to find a deal that suits me

Thumbs up guys, you are on the right path!

12 de febrero de 2026
Opinión espontánea
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Respuesta de Cycle Exchange

Hi Eric, appreciate the lovely feedback and glad you're enjoying. All the best.

Valorada con 5 estrellas sobre 5

Used bike on Cycle 2 Work

Bought a bike on Cycle to Work through these guys and it was a seamless and positive experience. Emails in advance were responded to almost immediately. I visited the store and while my chosen bike was brought round, I was given a free coffee too.

The team allowed me to reserve a bike using the C2W voucher but said I could choose something else if it wasn't for me, which is brilliant customer service and flexibility.

Max in the store was particularly helpful and friendly. I'll definitely use these guys again!

13 de febrero de 2026
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Respuesta de Cycle Exchange

Hi Ben, thanks for the lovely feedback. Hope you're enjoying the Merida. 🙏

Valorada con 5 estrellas sobre 5

Josh was really helpful in finding the…

Josh was really helpful in finding the right bike I was looking for and made the process really easy. He kept me updated on everything and was quick to respond to any questions I had. Delivered on time and the courier kept me in the loop on delivery times.
Would highly recommend.

17 de febrero de 2026
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Respuesta de Cycle Exchange

Hi Pete, thanks for the lovely feedback, always appreciated 🙏 Hope you enjoy the F7. All the best.

Valorada con 5 estrellas sobre 5

Great bike and service 👍

First time I’ve used cycle exchange and it couldn’t have been better, the bike was in great condition and from purchase to delivery in four days “well done”👍

9 de febrero de 2026
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Respuesta de Cycle Exchange

Hi Dan, thanks for the feedback, great to hear 😊 Hope you enjoy the Ribble.

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