Cycle Exchange Opiniones 

1987
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Came across the website by accident & ended up upgrading my bike (n=n+1).. Great selection of bikes to choose from & the clincher for me this time was that a cycle to work scheme voucher was accepted.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought a wheelset for a Trek Domane and very impressed with what was received as ‘used’ wheels looked brand new . Fitted the bike perfectly. 14 day exchange possibility was very reassuring particular... Ver más

Valorada con 5 estrellas sobre 5

Finally received my bike saddle seat stem, the lady involved, Hazel, done a great job trying to sort this with the supplier, pinarello, but pinarello dragged their feet👍

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Good selection of high quality bikes and backed up by a professional and helpful team. My new bike was hand delivered by a knowledgeable and professional and likeable person.

La empresa ha respondido

Información sobre la empresa

  1. Tienda de deportes

Escrito por la empresa

Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted. Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price. Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

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4,9

Todas las opiniones

(1987)

247 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I’m so happy with my new bike

I’m so happy with my new bike, and really pleased with the service from Cycle Exchange. The team are responsive to messages and so helpful. My order was shipped within less than 24 hours and it’s exactly as expected.

Unfortunately the chosen courier APC were pretty poor with a delayed delivery and lack of communication. Not a fault of Cycle Exchange at all and wouldn’t stop me using them again in the future.

6 de febrero de 2026
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Respuesta de Cycle Exchange

Hi Samara, hope the Cervelo S5 build is going well and you've manage to get out to enjoy. Sorry to hear there was a delay on your delivery but glad got to you in the end 👍 Enjoy.

Valorada con 5 estrellas sobre 5

Don’t think I will buy new again

Don’t think I will buy new again, I purchased through a cycle to work scheme and the process couldn’t of been easier, the help and support via email was first class and when the bike arrived it was beyond my expectations, highly recommend

5 de febrero de 2026
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Respuesta de Cycle Exchange

Hi Gareth, that's what we like to hear 👍 Hope you're enjoying the Ribble.

Valorada con 5 estrellas sobre 5

What’s there not to like

What’s there not to like, you walk in and surrounded by all these gleaming beautiful bikes, I wish I could afford them all!!!

22 de enero de 2026
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Respuesta de Cycle Exchange

Hi Dimitri, glad you enjoyed the shop experience 😍 . Hope you enjoy the Cinelli.

Valorada con 5 estrellas sobre 5

If I could give 10 stars

If I could give 10 stars, I would.
I have long searched for a pinarello Dogma F, and I ended up buying at Cycle exchange as the bike looked as it was new, however the price was super convenient, way below the price of a new model.
I would say thanks to every single member of staff who helped me and showed knowledge, passion and dedication.

5 de febrero de 2026
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Respuesta de Cycle Exchange

Hi Domenico, thanks for the lovely feedback, it's much appreciated 😍 Hope you're enjoying the Dogma F. All the best 😁

Valorada con 1 estrellas sobre 5

Greedy

Got an offer through for my bike which was quite frankly offensive, considering they are marketing the EXACT same models/specs for what would have been a 133% markup. Just plain greedy. I'd rather them just come out and say they didn't want it rather than try and pull my pants down. Madness. Complete waste of time.

12 de febrero de 2026
Opinión espontánea
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Respuesta de Cycle Exchange

Hi Adam, we price dynamically according to where the market demand is at the time of submission. Your model of bike is now in much less demand than it was previously. The one you are comparing to has been unsold for a while. We can always sell on commission for you, so sale or return with fixed margin. If we didn't want it we wouldn't offer. Sorry it didn't work out and best of luck with the sale.

Valorada con 5 estrellas sobre 5

Prompt delivery

Prompt delivery, knowledgeable driver.

3 de febrero de 2026
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Respuesta de Cycle Exchange

Hi Brian, thanks for the review, hope you're enjoying the CAAD12. 👍

Valorada con 5 estrellas sobre 5

Dogma F12

I bought an F12 from cycle exchange and it was a great price.
The bike is absolutely immaculate, it could almost pass as new.
Friendly staff and a nice easy transaction.

19 de enero de 2026
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Respuesta de Cycle Exchange

Hi Martin, great to hear and thanks for taking the time to review. Enjoy 😊

Valorada con 5 estrellas sobre 5

Great business model for high end cycle exchange/ pre owned purchase

Max is a cycle enthusiast over a sales person that supported me through the whole purchase of a pre owned late model Cannondale Synapse at nearly 50% of the current RRP. I was made to welcome and given the opportunity to test ride the bike irrespective of a commitment to buy. Once I agreed to purchase, the bike was given a thorough check and final tune by the on site work shop while I waited and I was able to take the bike straight after that. Cannot recommend them highly enough.

2 de febrero de 2026
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Respuesta de Cycle Exchange

Hi Mike, thanks for the lovely feedback, it's been passed on to Max, much appreciated 🙏 Enjoy

Valorada con 5 estrellas sobre 5

Big thanks to Mo and the team for…

Big thanks to Mo and the team for converting my Diverge to GRX Di2 really helpful throughout and kept me updated and its just so much better for the upgrade, flies along!

6 de febrero de 2026
Opinión espontánea
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Respuesta de Cycle Exchange

Hi Pie, thanks for the lovely feedback, it's been passed on to Mo 🙏 Enjoy the Diverge.

Valorada con 5 estrellas sobre 5

Absolutely brilliant

Absolutely brilliant. Bought my dream bike from them recently. Could not be happier with the service and bike. 5 stars well deserved.

26 de enero de 2026
Opinión espontánea
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Respuesta de Cycle Exchange

Hi Lawrence, appreciate the review. Hope you enjoy 😊

Valorada con 5 estrellas sobre 5

5 star service …

All the staff that I spoke to were very polite and helpful. My questions were answered in a very quick time by email giving you confidence that you were not being misled

30 de enero de 2026
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Respuesta de Cycle Exchange

HI Terry, appreciate you taking the time to review 😊Hope the F12 is going well and you're enjoying.

Valorada con 5 estrellas sobre 5

Top quality delivery service

Top quality delivery service.
Great information and advice from the gent who delivered it

30 de enero de 2026
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Respuesta de Cycle Exchange

Hi Leon, appreciate the lovely feedback, will pass on to our delivery team. Hope you enjoy the Bianchi. 👍

Valorada con 5 estrellas sobre 5

Fantastic staff all of whom have a deep…

Fantastic staff all of whom have a deep love and knowledge of all things BIKE.

28 de enero de 2026
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Respuesta de Cycle Exchange

Hi Adam, great to have you back with us 👍 and hope you enjoy the S-Works build we did for you. All the best

Valorada con 5 estrellas sobre 5

very good service

very good service, follow up and admin

27 de enero de 2026
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Respuesta de Cycle Exchange

Hi Stephan, hope you've managed to get the Factor built and on the gravel 😊 Enjoy

Valorada con 5 estrellas sobre 5

New Pinarello

Bike exactly as described. Brilliantly packaged and super fast delivery. Customer service excellent too - all queries answered promptly. Would definitely use again.

23 de enero de 2026
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Respuesta de Cycle Exchange

Hi Kevin, hope you've managed to get out on the F7 and take it through it's paces. Appreciate you taking the time to feedback. All the best. 🙏

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