The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Ver más
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Consulta las opiniones de los clientes
Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... Ver más
La empresa ha respondido
Very impressed with the response I got from Taya addressing my concerns over metering. Great to receive a personal reply rather than an automated "read our FAQ" response that seems to be the norm thes... Ver más
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Sara was extremely helpful and sorted my query out very efficiently. She stayed on the phone until we figured out the exact problem and until I could successfully submit the information I was having i... Ver más
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Información sobre la empresa
Escrito por la empresa
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Información de contacto
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Reino Unido
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,6
Excelente
953 opiniones
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Stay away from this service if possible
I would never recommend having data energy as your supplier. They are non-transparent in their bills, and payments made towards which periods are super confusing.
If possible, cut ties from this business, highly gray in their payments made towards invoices, you might think you have made payments towards a specific period but they generate additional payments for the same period or do not have proper tranparency.
20 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Mohak,
Thank you for taking the time to leave a review. We're sorry to hear about your experience.
We feel it's important to clarify the role we play at the development, as this differs from a traditional energy supplier. We, Data Energy, have been appointed, via the managing agents, to provide metering and billing services only.
The properties are connected to a communal energy system that generates and/or distributes the utility we have been appointed to bill on behalf of the supplier (typically the building's owner/freeholder) - supplier information can be found of the top right hand side of the invoices we issue.
To clarify, we do not own or operate the network, and we are not an energy supplier. Our role is to administer billing based on the structure, and processes agreed upon with our client.
Our client instructed us that the accounts were to be set up under the landlor's name. Under this setup, the landlord remains the primary account holder and ultimately liable for charges relating to the property. As such, invoices were issued under the landlord’s account, with your name included as a care of reference during your tenancy.
Payments made towards the account are automatically allocated against the oldest outstanding balances first. This process works as intended when invoices are settled within the requested timeframes. However, where balances remain outstanding, later payments may be applied towards earlier charges and fees on the account before newer invoices are cleared.
Looking through the account history, we can see that reminders were issued regarding outstanding balances, however we did not receive any contact requesting clarification on how the balance or payment allocations worked at the time.
That said, we have since completed a detailed review of the account and reallocated part of the earlier payments to better reflect your tenancy period and associated charges.
We also appreciate that shared landlord and tenant account structures can sometimes cause confusion, which is why we are currently rolling out an updated account setup designed to provide clearer separation between landlord and tenant billing responsibilities moving forward.
We can see that the live chat you had with our Customer Care team ended due to not receiving further responses from you, however, we can assure you that a member of our Customer Care team will be back in touch with you shortly with further clarification.
Kind regards,
Data Energy
I overpaid by mistake and Ebony…
I overpaid by mistake and Ebony contacted me with my options and the problem was solved in a timely manner
20 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear D,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Ebony and the team!
Kind regards,
Data Energy
Gemma, perfect 👌
Gemma
Number 1, perfect, quick, precise
Thx again 😊
22 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Nicolo,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Cerease - Data Energy
I received fantastic service from Cerease at Data Energy. She was incredibly helpful, efficient, and a pleasure to deal with. I wouldn’t hesitate to recommend her.
20 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Dan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Respuesta de Data Energy
Dear Kateryna,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Taya helped me out today and honestly…
Taya helped me out today and honestly made the whole process very smooth and easy completing the tasks I needed to do today. Excellent customer service.
20 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Sebastian,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Good online help
I should have been sent a bill, but for some reason (still working out why) it didn't happen. Got onto their system and had some queries. Taya helped on the live chat and was very clear and helpful. Feel confident they would be able to sort out any further queries.
20 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Mary,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our customer care services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Taya was very prompt and helpful in…
Taya was very prompt and helpful in getting back to me- and she resolved my issue.
Thank you.
Tim
15 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Tim,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
fast, efficient and friendly
19 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear OD,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Great service and call with…
Great service and friendly call with Cerease to wrap up my account. I have total confidence she will resolve my query, as very reassuring. Thanks Cerease.
18 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Salema,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Very late billing
Received a billing 6 weeks after the accounting period ended. Possibly due to delayed information from the property owners.
The payment procedure on the dataenrgy webspace is a waste of time. They previously accepted a credit card payment, but this no longer works. Furthermore, direct payment via so-called 'bank app' does not work when selecting "Make a one-off payment", then following the link to "manual web login". This method failed (multiple times), so I resorted to setting up a Direct Debit, with a short expiry date to prevent repeat DD for the same amount.
Itemised billing does not exist for all of the utilities usage - cold water, heating & electricity. A single consolidated amount is shown for all utiliites - UNACCEPTABLE, again possibly due to tardiness on the part of the property owner. Would love to go back to Octopus, but I have no control over supplier.
UPDATE 19-May-26
Supplier has responded with a detailed route to follow, and indeed it does work in order to pay by credit card. I stand corrected. However, the issue as a user (and former website owner) is that the instruction is ABOVE the location where "credit card payment" is selected, and human interaction anticipates the next step would be BELOW. It's a simple matter of presentation, which does not display well in a pale blue colour on a grey background. I will test this by cancelling my DD and paying by credit card when I am sure the DD is cancelled. Meanwhile, suppliers are waiting for payment for services rendered weeks ago.
FURTHERMORE, supplier states "If your development is billed for multiple utilities, an itemised breakdown can be found on the third page of your invoice, clearly showing the individual charges for each utility."
This is NOT TRUE (3rd page does not exist) and only hot water shows the itemised usage on the WEBPAGE. Nothing for cold water and electricity, YET the headline billing shows the KWh of utilities used. How so ?? Which utilities ?
Conclusion - Still 2 stars, this time for lack of billing details. I expect a visit from supplier on 20-May to look at cold water metering (also zero detailed usage). Clearly something is lacking in this whole process. BTW, I am a multi-decades "data-freak" - be warned.
17 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear LimaTango,
Thank you for taking the time to leave us a review. We’re very sorry to hear about your experience.
Our Customer Portal has recently been updated, and the default payment method is now ‘GoCardless’, which allows customers to make online payments quickly and easily through their banking app. However, you are still able to make payments by debit or credit card.
Within the ‘Make Payment’ section, you will see three bullet points at the bottom of the page. The third bullet point contains a clickable link that allows you to pay by debit or credit card. Once you select ‘click here’, the ‘Pay’ button will change to ‘Continue’. After entering the payment amount and selecting ‘Continue’, you will then be able to enter your card details to complete the payment.
If your development is billed for multiple utilities, an itemised breakdown can be found on the third page of your invoice, clearly showing the individual charges for each utility. While the total amount due reflects the combined charges, a detailed breakdown is also provided for clarity.
We have reviewed our records and, unfortunately, were unable to locate any previous correspondence from you. To help us investigate this further, we have contacted you via Trustpilot to request some additional information.
We look forward to hearing from you.
Kind regards,
Data Energy
UPDATE 20/05/2026
Dear LimaTango,
Thank you for confirming that the instructions provided were helpful, and for providing additional feedback regarding the layout and presentation of the ‘GoCardless’ payment journey. Your comments have been noted and will be shared internally as part of our ongoing review of the Customer Portal.
Regarding the itemised billing breakdown, we have now received further information to determine the development your review relates to. We will be in contact as soon as possible to provide a more detailed response directly.
We appreciate your feedback once again.
Kind regards,
Data Energy
I’d give Taya 5 stars but data energy…
I’d give Taya 5 stars but data energy gets 1 star. The processes that advisors have to follow are awful, not proactive and not customer centred. I found the whole experience very frustrating. It’s like the whole objective is to waste as much time as possible, when in reality all that was needed was 2 phone calls - one to existing managing agent and one to previous managing agent. It simple doesn’t make any economic sense to prolong a query for weeks and weeks when only two phone calls are needed to clarify.
16 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Nichola,
Thank you for taking the time to leave us a review. We’re really sorry to hear about your experience.
We’ve reviewed the correspondence shared and can confirm that we were recently made aware of a change in managing agents at your development. When such changes occur, several updates need to be made to our billing software to ensure that we issue invoices displaying the correct details. However, we are unable to action these changes until we receive official confirmation from the new managing agents, along with the date they took over responsibility.
Our team has been proactively reaching out via email and phone calls to obtain the necessary information. We can assure you that billing will resume as soon as we receive all the required details.
Thank you for your kind words about Taya! We are pleased to hear that you are happy with the service you received from her. If you need assistance with anything else in the meantime, please don’t hesitate to reach out.
Kind regards,
Data Energy
Taya is extremely helpful and kind she…
Taya is extremely helpful and kind she helped with my issues regarding bills and payments as quickly as possible :)
15 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Amina,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Good customer care
Good and quick customer care service. Taya was great
13 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Mo,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Taya was able to set up my account and…
Taya was able to set up my account and payment system.
Please, accept Amex cards which I prefer to use over Visa.
13 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Kitt,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Data Energy are helpful and efficient
Taya is a patient listener, understood the issue and sorted it efficiently.
My only problem is the time it takes to get to the customer service representative.
13 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear N,
Thank you for leaving us a 5* review, we really appreciate it!
We’re sorry for the current phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, we’ve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when it’s your turn.
We are pleased to hear that you are happy with Taya's customer service and have passed on your kind words to her and the team!
Kind regards,
Data Energy
They did eventually get back to me and…
They did eventually get back to me and provide a satisfactory answer but it took so long I had already forgotten what about and who they were
12 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Bobodiva,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Great service
I recently received support from Sara (Customer Care) regarding a metering query, and I was very pleased with the service provided. She was polite, professional, and clearly explained the situation in detail following our phone conversation.
Her follow-up email was thorough and easy to understand, including a helpful breakdown of the consumption figures and possible causes for the higher invoice. I particularly appreciated her proactive approach in raising the query internally and keeping me informed of the next steps.
Overall, Sara provided an excellent level of customer service, and I would be happy to deal with her again
11 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Oana,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Advisor was promt polite and was very…
Advisor was promt polite and was very helpful.
8 de mayo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Coreen,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Respuesta de Data Energy
Dear Colin,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
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