I called and went into a queue. It took one hour and ten minutes to get to a person. Sara was superb and resolved my query really quickly. I would be disappointed were I Data Energy that their syste... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Sarah was absolutely outstanding. She took the time to really listen to my concerns about the large debt left behind by a tenant, and she approached the situation with genuine compassion. She clea... Ver más
La empresa ha respondido
I had been trying to get my first bill for over 5 months as the meter had been placed in quarantine. Cerease was very helpful and understanding and resolved this for me..
La empresa ha respondido
Agent Taya walked through the problem I had with all patience and kindness. I really enjoyed my experience with her.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Información de contacto
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Reino Unido
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Excelente
823 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Sara was amazing and helpful in…
Sara was amazing and helpful in explaining everything.
14 de abril de 2026
Opinión espontánea
Good customer service
Agent Taya walked through the problem I had with all patience and kindness. I really enjoyed my experience with her.
20 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Jana,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Frustration in getting my first bil!
I had been trying to get my first bill for over 5 months as the meter had been placed in quarantine. Cerease was very helpful and understanding and resolved this for me..
16 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Good customer service
Taya who helped me today over the phone was great, listened to exactly what the problem was and solved it very quickly. An asset to her team and a very polite service agent
17 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Connor,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Quick to respond
16 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Helen,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Sara was very helpful and provided me…
Sara was very helpful and provided me with all the information I needed. She spent a great deal of time researching the various questions.
16 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Carole,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Very well handled.
14 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Matt,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Great service
16 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Sming,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Really good customer service on a…
Really good customer service on a complicated issue. Taya showed patience, care and was prompt!
15 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Max,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Good staff
Staff Cerease is very helpful and Solve my problem In a very short time.
15 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Chan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Customer service was really helpful
They helped sort out my issues through their live chat service.
15 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Akhil,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Everything was ok
15 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Valentina,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
I'd like to give a big thanks to Sara…
I'd like to give a big thanks to Sara and the customer service team at Data Energy. They were super helpful and resolved my issue quickly. Thanks for great service, Sara
13 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear H,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
THE DID NOT ADRESS THE ISSUE AT HAND
THE DID NOT ADRESS THE ISSUE AT HAND. TO MAKE MATTER WORSE, THEY HANDLED IT IN A VERY LONG TIME.
9 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Carl-Mikael,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
We have reviewed our records and can see that your live chat was missed due to a technical issue, which has now been resolved. We sincerely apologise for the inconvenience this has caused.
Following this, our team reached out to you via email and asked that you get back in touch should you still require assistance.
We understand that you do still need support, and our Customer Care team has reached out again this morning to pick this up and assist you further.
We hope your query can be resolved as soon as possible and that your experience with us improves from here.
Kind regards,
Data Energy
Great conversation with Taya
Great conversation with Taya. Pleasant and helpful overall via phone call and email to address my issues.
The only issue was the waiting time. But I appreciate the callback option
9 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Joshua,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Cerase -- was clear and concise in…
Cerase -- was clear and concise in dealing with my query.
2 de abril de 2026
Opinión espontánea
Respuesta de Data Energy
Dear customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
The customer care department (I spoke…
The customer care department (I spoke to Gemma) are very understanding,polite and extremely helpful, my problem was dealt with very efficiently and was sorted without any trouble
31 de marzo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Annette,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Taya was really helpful and a pleasure…
Taya was really helpful and a pleasure to speak to!
31 de marzo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Rebecca,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Gemma was super helpful
Gemma was super helpful! she was listening to me what the issues are and acted promptly to resolve the issue. She is very polite and takes her responsibilities.
30 de marzo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Sunny B,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Cerease was very helpful in solving my…
Cerease was very helpful in solving my enquiry.
30 de marzo de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Ni,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
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